Claims Service Assistant Resume Samples

A Claims Service Assistant undertakes administrative tasks and provides support to staff processing insurance claims. Typical duties and responsibilities listed on the Claims Service Assistant Resume are – handling correspondence, typing documents, assisting customers and making sure the needs are met; doing necessary paperwork; taking phone calls, performing general administrative and clerical tasks, collecting all information to process claims; and assisting in payment and billing; transmitting claims for payment; calculating amount of claims; and applying insurance rating systems.

Those interested in this role must denote on the resume the following skills and abilities – active listening skills, writing and verbal communication skills, the ability to investigate claims; knowledge of CRM and financial analysis software; and related work experience. These occupations normally require only a high school diploma or GED, as much of the job skills and training is given on the job.

 

Claims Service Assistant Resume example

Claims Service Assistant Resume

Objective : To secure a position with a company that will allow to utilize skills and experience while contributing to the benefit of employer.

Skills : 2013 Microsoft Office, Microsoft Excell, Microsoft Powerpoint.

Description :

    1. Operated a variety of office equipment, including computers, printers, copy machines, facsimile receiver/transmitter, and mailing equipment.
    2. Received and distributed, according to established procedures, incoming mail, and processes outgoing mail.
    3. Applied appropriate procedures regarding the security of such items as drafts.
    4. Performed receptionist and/or office switchboard duties as assigned.
    5. Removed items from printers, i.e., correspondence, drafts, estimates, etc., and matches and routes as directed.
    6. Answered telephone and directs incoming calls to appropriate associates for handling.
    7. Routed system generated reports to the appropriate areas.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Bachelor Of Science


Sr. Claims Service Assistant Resume

Summary : Receives general and routine assignments from management and other members of the unit. Types letters, statistical reports, memoranda and miscellaneous data from the rough draft. Gathers and prepares documentation for mailing.

Skills : Type 60 Wpm, 10 Key By Touch, Microsoft Office: Word.

Description :

    1. Operated telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
    2. Transmited information or documents to customers, using computer, mail, or facsimile machine.
    3. Performed administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
    4. Analyzed data to determine answers to questions from customers or members of the public.
    5. Collected, sorted, distributed, or prepared mail, messages, or courier deliveries.
    6. Provided information about establishments, such as the location of departments or offices, employees within the organization, or services provided.
    7. Answered incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Certificate


Jr. Claims Service Assistant Resume

Summary : Hardworking, goal-oriented individual with a strong office/customer service background looking to gain employment with a company where can put experience and skills to work.

Skills : Microsoft Office Suite, C++, HTML 5, CSS3, Customer Service, Data Entry, Typing, Internet Research.

Description :

    1. Answered a high volume of incoming phone calls daily, sometimes exceeding 100 calls.
    2. Navigated the claim file to answer customers' questions that were in the scope of authority.
    3. Mailed out letters and packages to customers. Recorded new claims.
    4. Faxed documents to policyholders, agents, doctors' offices, attorneys, etc.
    5. Ordered police reports and DMV abstracts.
    6. Responsible for filling printers with paper and changing ink cartridges in the large print room of over 30 printers.
    7. Reviewed medical reports and medical bills making sure they were related to the injury and necessary.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Assistant

Claims Service Assistant III Resume

Summary : Highly motivated individual seeking long term employment in an organization that promotes aptitude for customer service while further developing my professional skills and talent for learning.

Skills : Type 60 Wpm, 10 Key By Touch, Microsoft Office: Word.

Description :

  • Provided assistance to claim handlers by performing a variety of support services Enter electronic claim information Discussing liability decisions.
  • Responsible for efficient data entry of automobile accident claims.
  • Coordinate reporting between State Farm and alternative insurance companies.
  • Handled incoming client calls and complaints. Manage general office duties.
  • Auto claimed processor-help process auto claims make appointments for damaged vehicles, pay claims.
  • Provided assistance to a team of adjusters for the Catastrophe team in the area.
  • Handled daily tasks of the office, including running mail, entering documents and handling supplies for adjusters throughout New York State.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Certificate

Claims Service Assistant II Resume

Objective : Self-motivated and organized professional with over 15 years of experience working in a large insurance company providing skillful support to claim employees and management.

Skills : 55 wpm, multi tasker, problem solver, minimum to no supervision, great listener, quick learner.

Description :

    1. Performed administrative duties as assigned: filing correspondence, answering phone calls, making copies, sending facsimiles.
    2. Updated and verified claim information into a variety of electronic databases.
    3. Advised callers of claim status.
    4. Processed incoming documents such as titles, lien releases, power of attorneys, etc.
    5. Received and distributed incoming mail and process outgoing mail.
    6. Communicated with external customers: vendors, agents, attorneys, and other insurance companies.
    7. Operated a variety of office equipment: computers, printers, copy machines, facsimile receiver & mail equipment.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Diploma

Claims Service Assistant I Resume

Summary : Utilize analytical, organization skills, data entry, claims service, customer service/call center and general office administration capabilities to maximize the efficiency of the workplace.

Skills : Experienced With Digital Video And Audio Equipment And Lighting, Microsoft Office Suite.

Description :

    1. Prepared daily work (workflow) for the team. Process recovery checks for total loss claims.
    2. Assigned total loss claims To Claims Handlers.
    3. Processed Titles, Power of Attorney's, Keys and etc.
    4. Processed tasks from Claim Handlers, Claim Processors and Reps for GA, AL, and SC.
    5. Efficiently researched claim issues to determine appropriate action using Enterprise Claim System (ECS); Automated Salvage Register (ASR); and Copart Access.
    6. Received incoming calls, transfer calls when required and take messages for claim handlers.
    7. Increased quality service to customers and improved employee satisfaction in unit.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Diploma

Claims Service Assistant/Director Resume

Summary : Seeking to use diverse skill sets and abilities in an administrative or customer service capacity. Looking to grow and challenge with new opportunities with an ambitious company.

Skills : ICA, LOMA, also medical and dental terminology through work at Assurant Health.

Description :

    1. Experienced in receiving high volume calls, while providing unmatched customer service.
    2. Proficiented with all DMV paperwork involving Total Loss claims.
    3. Established/maintained high-quality standards of work product, met deadlines, and fulfilled commitments.
    4. Built collaborative relationships, proactively shared information, and cooperated to achieve team goals.
    5. Proficiented in Microsoft Word/Outlook, Excel, CISCO phones.
    6. Recognised by co-workers and supervisors for willingness and initiative in helping others.
    7. Offered suggestions on improving format and implemented a cost-saving solution for distributing materials.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Diploma

Claims Service Assistant/Manager Resume

Summary : Seeking a position as a Medical Biller with a professional organization that will benefit from the initiative, capabilities, and positive work ethic, offering opportunities for higher levels of advancement and increased decision-making responsibilities.

Skills : Case Management, Avid Customer Service , Familiarity with Community Resources.

Description :

    1. Scheduled to Auto Claims central Assistant to Management in Auto claims Handling agent and customer calls, Attorney's offices, and other insurance carriers in and outbound.
    2. Worked in a fast pace environment highly and effectively to communicate with team and staff to complete assigned duties.
    3. Reported for individuals as well as the teams in Auto Claims for performance reviews entered data and ran and prepared documents.
    4. Recorded Statements filing in chronological order, numerical order by region and color, for claims files and proper documentation.
    5. Mailed circulation to Auto Claims Central to teams and management.
    6. Ordered police reports and Input the information in claim database for Claim Representative Entering provider payments into the internal database.
    7. Responded to incoming calls and began the loss report process; responsible for assuring claims were assigned to the appropriate parties Provide.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
High School Diploma

Claims Service Assistant/Supervisor Resume

Summary : Seeking a challenging position in a progressive organization that offers opportunity for advancement.

Skills : Customer Service, Receptionist, Word, Excel, Outlook.

Description :

    1. Answered incoming calls from customers and vendors regarding claims processes/procedures.
    2. Assigned claims to claims adjusters, process incoming/outgoing mail.Process 25-40 total loss car titles per day.
    3. Assisted claims adjusters with processing salvage titles, providing assistance to claims adjusters to ensure claims process goes according to State Farm expectations.
    4. Assigned claims to claims adjusters in a timely manner to ensure claims are processed accordingly.
    5. Spoke with customers/vendors to provide update on claims process.
    6. Used Excellent Customer Service skills, met or exceed production expectations.
    7. Knowledged of Salvage procedures, knowledge of Auto Insurance claims procedures.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Bachelor of science

Claims Service Assistant Resume

Objective : To provide quality claims trainee initiatives to all Progressive Claim Representatives. Decrease the amount of human error when working on claims. To decrease the time it takes to bring a claim to resolution. Increase in achieving higher benchmarks for the company.

Skills : Microsoft Access, Microsoft Excel, Microsoft Outlook, Microsoft Word, Data Entry, Genelco.

Description :

    1. Acted as Team Lead for the Salvage Total Loss department.
    2. Prepared and organize files for new claims.
    3. Assisted examiners and management of allocated caseload by performing secretarial functions.
    4. Assisted the Claims department in updating and documenting claim files.
    5. Communicated with adjusters in order to ensure smooth claims support.
    6. Audited all documents received in Salvage Total Loss such as vehicle titles, GA Secure Power of Attorney, Affidavit of Corrections, Lien Releases, and other legal documents.
    7. Managed general office tasks including; looking through incoming mail, preparing outgoing correspondence and answer customer phone calls.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Business Management