Collection Representative Resume Samples

The major role of a Collection Representative is to initiate calls with delinquent customers and collect payments from them. The major tasks that are mentioned on the Collection Representative Resume are – making phone calls or directly visiting the delinquent clients, collecting payments and settling accounts, following up the client regularly, updating and maintaining accurate financial data such as accounts receivables, accounting and credit records; monitoring loan repayments, overseeing all due payment accounts, preparing debt repayment schedule, analysing reports of collection processes and recommending strategies to reduce collection losses.

To perform the above-mentioned job description, these representatives will need these skills – strong communication and customer service skills, knowledge of fair debt collection laws, excellent skills in relationship building, strong negotiation skills, and the potential to speak in more than two languages. Successful resumes make a mention of a degree or a high school diploma.

Collection Representative Resume

Objective : Client-focused Service Representative with 20+ years of providing solutions to customers and 15 years of experience in the area of Business Representative Labor Union Use logic. Ability to identify the strengths and weaknesses of alternative solutions, conclusions or approaches. Organized and managed team member to thrive in a customer-focused environment providing service and performance which surpassed expectations.

Skills : Customer Service Skills, Collections, Management, microsoft office, Training, Troubleshooting, Schedule Appointments, Multi-Line Phone System, Problem Resolution, Leadership Development, Leadership Training, People Person, Interviewing.

Description :

    1. Contacted or received calls from business and/or residence customers requiring payment arrangements on accounts, advance toll, or dishonored checks.
    2. Followed established collection procedures and tariffs to protect Company revenue and promote customer satisfaction.
    3. Computed and deducts amounts for pending claims in order to complete the collection process.
    4. Referred claims and complaints not handled by Collection Representatives to other work groups for resolution in a way that promotes customer satisfaction.
    5. Process requests to temporarily suspend or permanently disconnect services for non-payment of an account.
    6. Determined collectability of final accounts and collects outstanding balances.
    7. Worked with Outside Collection Agency (OCA) personnel to verify current balances or pending customer claims on accounts referred to by that agency for collection.
    8. Verified and authorize commissions paid to an OCA processing vouchers for payments.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
MBA In Business Administration


Credit And Collection Representative Resume

Summary : Highly motivated, hard-working, and organized commercial collector with ten years of experience working under some of the best collectors in the industry. Customer service Typing Word, Excel Tele-comminications Skip tracing Multiple collection systems.

Skills : Customer Service, Computer Skills, Type 60 Wpm, Legal Research, Excel, Powerpoint, Word, Photoshop, Quality Assurance, Call center.

Description :

    1. Duties, Accomplishments and Related Skills: Collection representative in SB/SE responsible for educating tax payers on payroll taxes, self-employment taxes, estimated payments, filing compliance and best practices.
    2. Analyze tax payer data to set up Installment agreements to pay past due taxes and ensure they are following internal revenue rules and polices.
    3. Analyze returns received looking for possible fraudulent activity or practices and refer them for further review and possible enforcement action.
    4. Follow best business practices when working with tax payers to provide resolution to their tax issues.
    5. Quality Analyst responsible for site Quality reports, reviewing call and problem solving for errors received from National reviews.
    6. Rebut national reviews, train new and current employees, prepare reports for managers and staff.
    7. Analyze data for patterns, trends, errors, and provide feedback and resolution to site trends.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Associate's


Insurance Collection Representative Resume

Summary : Highly enthusiastic customer service professional with 10+ years of client interface experience looking to obtain a position in an environment where my skills are valued and can benefit the organization. Dedicated, focused and excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a challenging role of increased responsibility and authority.

Skills : Peoplesoft, Oracle, Office Suite, Outlook, Office Management.

Description :

    1. Made outgoing calls to insurance companies to check on status of claim payments, verified if claims were paid per contractual rate and submit appeals when necessary.
    2. Took incoming patient calls for patients wanting to inquire about their claim status with insurance company and took customer payments over the phone.
    3. Submitted HCFA's to various insurance companies for DME equipment being provided to customers by company.
    4. Monitored patient demographic information and contacted them for insurance information.
    5. Coordinated with patients to assure payments on accounts and even handled follow-up calls to patients with overdue accounts.
    6. Identified, initiated, and facilitated resolution of customer issues.
    7. Negotiated payment arrangements on past owing receivables.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
High School Diploma

Medicare Collection Representative Resume

Summary : Employment in a fast-paced environment where my personal skills and knowledge of Collections/Credit and accounts receivable will be utilized to its utmost potential.

Skills : type 35 wpm, computer skills.

Description :

    1. Call and collect on all delinquent accounts, and rejected credit cards payments.
    2. Generate letters to effectively collect on accounts (ie: no contact letters, final notice, chargeback letters) Provide information and documentation via mail & fax to resolves issues and disputes.
    3. Research disputed issues by tacking packages and returns via Internet.
    4. Issue credits for damages and misapplied payments.
    5. Determine whether a payment plan is necessary on an account.
    6. Major external contacts with sales representatives and customers.
    7. Interact with all internal departments in order to maintain customer's accounts.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Bachelor Of Science

Collection Representative I Resume

Summary : My objective is to acquire a position where I can utilize my experience and skills to benefit your company. I place and follow a philosophy that emphasizes teamwork first, and value the importance of employee conduct and self accountability. My ability to learn and flexibility to adapt gives me the confidence to overcome day-to-day responsibilities. Interview welcomed.

Skills : Bi-lingual, customer service,.

Description :

    1. Communicates with customers whose accounts are delinquent to negotiate payments to cure delinquency 1-180 days' delinquent, manual collections and customer service including incoming and outbound calls.
    2. Take appropriate action including canceling credit privileges, waiving transaction fees, legal prep recommendations, soliciting loan leads, when deemed necessary and identify accounts for potential FAP/Hardship review while utilizing CBS call model techniques and skill requirements.
    3. Assist in training and development of new hires and transfers on operational and policy guidelines, team building and communication.
    4. Develop techniques to streamline collection process and strategies.
    5. Demonstrate knowledge and excellence in all transactions requiring compliance with audit requirements, banking and federal regulations.
    6. Selected as the primary agent to handle irate customers.
    7. Recognized the ability to provide reasonable and appropriate solutions which resulted in strong customer relations.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Bachelor Of Science In Information Systems

Corporate Collection representative Resume

Headline : I am a very hard worker and i like to do my work in both a professional and perfect matter. what work experience i have is i have work as a activity helper and as a booth helper. i also worked as a food provider. what jobs that i am interested are law enforcement or any other jobs that have to deal with criminal justice. Other jobs that I am also interested are technical support or customer support.

Skills : Microsoft Office Word, Restuarant Experience, Team Player, Planning, Customer Service, Leadership, Microsoft Excel, Computer skill, Credit/Debit cards transaction experience, Billing experience, Phone skills, Accounting Skills, Credit cards and Debit cards transaction, Bilingual, Strategic Planning.

Description :

    1. Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
    2. Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
    3. Advise customers of necessary actions and strategies for debt repayment.
    4. Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
    5. Locate and monitor overdue accounts, using computers and a variety of automated systems.
    6. Answer customer questions regarding problems with their accounts.
    7. Record information about financial status of customers and status of collection efforts.
    8. Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Consultant
Education
Education
Middle School

Collection Representative II Resume

Objective : Highly skilled customer service professional consistently promoted and ranked in the top tier for performance Outstanding communication skills with ability to articulate effectively with clients, peers and superiors Strong analytical skills and knowledge in computer based systems to maximize job performance Keen ability to multi-task and manage priorities while maintaining sense of urgency to meet customer needs Consistently takes initiative and works well independently and in team environments Experience in call center supervision.

Skills : Excel, Microsoft Outlook 2010, Mircrosoft Office, Quickbooks.

Description :

    1. Meet performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., a minimum calls per day, contact percentage, promises/calls ratio, promises kept.
    2. Place or receive calls in priority order as established by management.
    3. Negotiate payment arrangements with clients to cure delinquency, evaluating ability and willingness to pay.
    4. Navigate and interpret various screens and relay information to clients accurately and professionally.
    5. Determine cause of delinquency and best course of action to assist delinquent customer.
    6. Document all collection efforts for each assigned account in accordance with established procedures, which may include using action and reaction codes, rescheduling feature, "scratch pad" entries, etc.
    7. Communicate collection efforts to branch lenders on assigned accounts in accordance with established standards, if applicable.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Master of Science

Credit Collection Representative Resume

Objective : Bilingual, self-disciplined, self-starter, detail-oriented, organizational minded, ability to multi-task, able to provide exceptional quality collections and customer service in person and on the phone, managed a team of up to 25 agents and exceeded organization and team goals on a consistent basis, able to fax, copy, enjoy working and helping people.

Skills : Collections, Customer Service.

Description :

    1. Collect for first and third party collections; receive payments and post amounts paid to customer accounts.
    2. Locate and monitor overdue accounts, using computers and a variety of automated systems.
    3. Document customer's financial status and collection efforts.
    4. Locate and notify customers of delinquent accounts by mail and telephone.
    5. Advise customers of necessary actions and strategies for debt payment.
    6. Perform various administrative functions for assigned accounts, such as recording address changes, phone numbers and purging the records of deceased customers.
    7. Arrange for debt payment or establish payment schedules, based on customer's financial situations.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
AAS In Technology Network Administration

Collection Representative III Resume

Objective : Career driven with valuable interpersonal skills proven success in establishing relationships and building rapport with Customers on all levels. I am Flexible and committed to adding positive energy to a high-performance team with experience in Customer Service and Collections practices. Also able to adapt in any environment necessary whether it was Collections or Customer Service.

Skills : Workers Compensation.

Description :

    1. Provided excellent customer service to customers who productively contact the company requesting assistance in meeting their contract obligations due to unexpected financial obligations (e.g.
    2. Contacted or attempted contact with customers at all stages of delinquency in assigned queue of accounts on a daily basis, and work with them to bring their account current within the shortest period of time possible.
    3. Established "Promises To Pay" (PTP), electronic check payments or money orders as requested by the customer.
    4. Maintained positive working relationships with the Loan Representative team and other dealership employees.
    5. Met and exceeded production goals (including but not limited to call volume, dollars collected and completion of meet and greets) on a daily, weekly and monthly basis.
    6. Complete additional technical training as available and/or required.
    7. Performed other related duties as assigned.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Degree

Front Desk Representative/Collection Representative Resume

Objective : Diverse individual who works well both alone and in a team setting. Proven to be responsible, dependable, organized and efficient. Seeking opportunity to become a valued member of your team and help meet organization goals.

Skills : Proficient use of Microsoft Office applications, Excel, Word and PowerPoint.

Description :

    1. Worked in a call center/office environment where I received inbound and outbound calls using an auto dialer.
    2. Answered and resolved customer inquires or issues regarding their mortgage account(s).
    3. Conducted exceptional good judgment and analytical skills to problem solve difficult calls and scenarios.
    4. Worked with highly sensitive information by evaluating customer's financial information and completed/updated financial statements on a daily basis in order to attempt possible retention and to prevent foreclosure.
    5. Sent out required documents for borrowers to fill out and reviewed documents received for review.
    6. Was well trained to de-escalate and handle complicated calls with irate and emotional customers.
    7. Effectively stayed updated on new laws and programs and followed through with all investor, state and federal guidelines.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma

Paralegal/Collection Representative Resume

Headline : An interesting position with a growing company, a customer service/collections Representative position utilizing my skills 10+ years in collections/customer service. Have government clearance, license debt collector, quick learner, fun people's person, great attention to detail, great problem solving skills, strong minded individual, understanding in every situation, able to handle any task given to me.

Skills : Computer Skills, Typing 30 wpm, Multi-Tasking, Dual monitor, Customer Service Skills.

Description :

    1. Debited bank account and credited customers' accounts to liquidate outstanding collections.
    2. Entered information into computer system to record customers' outstanding balances.
    3. Traced unpaid items to determine reasons for nonpayment and notified customers of disposition.
    4. Successfully managed a large que of 200 accounts.
    5. Successfully handled large amount of outgoing and incoming calls 150-200 daily.
    6. Negotiated payments on charged off or past due accounts to insure goal was met daily and monthly.
    7. Performed deep skip tracing to locate debtors on past due accounts when location information was incorrect.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor Of Science

Sales Associate/Collection Representative Resume

Headline : To secure a challenging and responsible position in a field where my education, experience and capabilities can be fully utilized.

Skills : Customer Service, Data Entry, Money Handling, Management.

Description :

    1. Processing and maintaining documents related to loans.
    2. Compiling and analyzing data for monthly management Loan Loss Reports to measure performance portfolio.
    3. Researched and located customers, negotiated payment arrangements, settlements, deposits and guarantees.
    4. Worked with internal departments and outside agencies, banks, credit card companies, trustees, etc.
    5. regarding delinquent accounts, billing queries, disputes and service request.
    6. Elected Collection Team Captain to lead special projects and represent employee issues to management.
    7. To also include client Planning, analyzing and evaluating information from clients and agency output relevant to assigned clients and report back to management for better service.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Consultant
Education
Education
Diploma

Team Commissioner/Collection Representative Resume

Objective : Self-motivated individual with 8+ years experience in retail, call center, and customer service environments. Strong leadership skills working individually and in a team environment. Dedicated to maintaining positive customer satisfaction. Proven ability to meet client/ monthly goals. Excellent listening skills. Adept at handling various calls per day and resolving issues in a short time span.

Skills : Vital signs, Hx and PE, Venipuncture, EKG, OB/GYN procedures.

Description :

    1. Analyze member accounts to determine whether account is considered delinquency according to First Financial policy.
    2. Prepare and send notifications via correspondence or email notifying member of past due loan.
    3. Assist members in finding a way to meet financial obligations without getting further behind or jeopardizing possible repossession.
    4. Maintain communication with member by placing phone calls to members to remind them of payment and account balance.
    5. Refer appropriate accounts for repossession or for suit.
    6. Close credit line and offset funds as needed.
    7. Review and approve or deny members request for hardship skips or extension.
    8. Improve the credit union's position when possible by obtaining payroll deduction, additional collateral, or a cosigner.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Associates In Accounting

Agency Support/Collection Representative Resume

Headline : Dedicated Representative motivated to maintain customer satisfaction and contribute to company success, Also Results-driven representative with proven ability to establish rapport with clients & staff. Core strengths: Conflict resolution. Fast learner. Energetic work attitude. Strong organizational skills. Excellent Communication skills. Customer service. Listening skills. Basic computer & office skills.

Skills : Basic Computer Skills, Customer Service Techniques.

Description :

    1. Ensure that all delinquent accounts have been thoroughly worked according to standardized collection procedures.
    2. Process customer's payments; negotiate payment arrangements with clients to cure delinquency, evaluating ability and willingness to pay.
    3. Navigate and interpret various screens and relay information to clients accurately and professionally.
    4. Document all collection efforts for each account.
    5. Determine cause of delinquency and best course of action to assist delinquent customer.
    6. Assists in problem resolution & in training of associates as needed.
    7. Filled out forms also faxed in barcoded paper work for extension forms, due date changes, and reschedules.
    8. Processed payment refunds, small balance write offs and account adjustments.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Psychology Field

Collection Representative Resume

Headline : Articulate, results-oriented customer service professional. High-performance, demonstrates exceptional creativity, leadership, visionary and humanitarian focus. Committed to achieving outstanding results. Excellent interpersonal and leadership skills. Confident to work autonomously utilising strong work ethic. Highly motivated, able to set and achieve multiple goals. Self-directed, team player. Dedicated to achieving customer satisfaction as well as meeting or surpassing company expectations.

Skills : Microsoft Office, Medical Terminology, Customer Service, Collections, Team Player, Medical Terminology, As400.

Description :

    1. Acted as a third party collector between debtor and creditor.
    2. Contacted the debtor regarding outstanding pay day loans in an effort to work out arrangements to satisfy their loans that would meet debtor and creditors expectations.
    3. Skip trace debtor if necessary to locate the debtor.
    4. Processed payments by credit card or check for balance in full, settlement in full, or a partial payment arrangements.
    5. Kept an accuarate record of all collections activities including notating collectors accounts, payments received or that was promised to be made, all skip tracing efforts, and updating information.
    6. Followed all state and federal collection laws.
    7. Meet and exceeded monthly collection goals.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Information Technology