Collections Representative Resume Samples

A Collections Representative will collect payments from overdue or outstanding accounts. To retrieve money from debtors, the representatives have to undertake a variety of tasks that are mentioned on the Collections Representative Resume – getting in touch with customers that have delinquent accounts through phone, mail or personal visit; collecting payment from them, explaining available options; negotiating payment plans, updating records, submitting detailed reports to creditors about status of the delinquent account, and giving continued failure accounts to legal teams.

While having a thick skin is the main attribute that can distinguish these representatives from others, the following qualifications are as well expected – strong communication skills, researching abilities, strong negotiation skills, the ability to take appropriate steps and the potential to stay calm and composed while dealing with difficult customers. Formal education to the extent of a high school diploma or GED is sufficient.

Collections Representative Resume

Headline : Driven, dedicated, and professional Department of Criminal Justice Sciences graduate possessing training and experience in the Probation field, with superior learning, leadership, and communication skills.

Skills : Credit And Collections. Team Oriented. Effective In Conflict Resolution. Proficient In Microsoft Word.

Description :

  • Informed customers of overdue accounts amount owed and effectively collected payment.
  • Reviewed terms of the loan and ensured all customer information is correct.
  • Reviewed customer's reasons for delinquency and determine if a temporary solution would cure continuous delinquency.
  • Properly documented the discussion that occurred during the call and actions made on the account.
  • Completed data entry of over-the-phone billing system for numerous customers.
  • Analyzed and monitored payments made via state farm. Com and the over the phone system.
  • Consistently met targets and effectively used sales techniques to promote curing the delinquency.
  • Followed federal and state laws in regards to dealing with debt collection, processing financial assistance, and tcpa phone regulations.
  • Perform checks on accounts employees were managing, credit checks created and followed procedures that were based on ffiec regulations, and helped develop quality reports.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor of Science


Accounts Receivable Collections Representative Resume

Objective : To work for an organization that will enable me to build my career as a professional leader and who also encourages training and growth to utilize my abilities and the organization's potential.

Skills : Strong Organizational , Telephone , Active Listening , Microsoft Word, Courteous Demeanor, Data Entry, Energetic Work Attitude, Money Handling, Team Player, Closing Procedure, Documentation, Prioritization, Email, Multi-task Management, Inventory, Customer Service

Description :

  • Performed data entry level tasks for systemizing the employee information system.
  • Notated agreed upon date and amounts when a customer would be making payment on overdue accounts as well as a reason for the delay.
  • Processed extensions and deferrals and due date change on retail and leased vehicle contracts.
  • Processed voluntary surrender documents as well as talking points and educated customers before submitting.
  • Maintain open communication with collection managers and clerical staff to ensure the accuracy and protection of the account information.
  • Interact with team members sharing information and working to make sure the best practices are used to achieve the collection goals.
  • Assessed customer accounts and negotiates repayment options and contract terms.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Diploma

Credit/Collections Representative Resume

Summary : Innovative dynamic professional with 9 years of providing exceptional collections performance and eager to contribute to a company's success. Decisive, strategic, multifaceted, and performance driven with strengths in negotiations, troubleshooting, and collections conflict resolution. Demonstrated Record of accomplishment recovering millions of dollars on outstanding home loans, repossessions, and credit card balances.

Skills : Microsoft Office Suite, Database Management, Data Analysis, Money Management, Administrative, Bookkeeping, Sales & Marketing

Description :

  • Assisted the collections office to meet and exceed company and clients goals for eliminating home loan delinquencies, derogatory credit cards, voluntary and involuntary repossessions, student loans, payday loans, medical bills, and telecommunications.
  • Research and resolve complicated issues pertaining to discrepancies, fraud, bankruptcy, and credit bureau reporting.
  • Coordinated and tracked the status of voluntary surrenders and involuntary repossessions with contracted vendor.
  • Investigate payment arrears in the portfolio and code consumer appropriately in order to determine the following collection steps.
  • Ensure adherence to fair debt collections practice act and other compliance regulations, and security policies.
  • Built positive rapport with customers, setting the stage for future situations.
  • Negotiated with customers and received complete financial profile to determine the best possible arrangement.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Bachelor of Science


Financial Services/Collections Representative Resume

Objective : Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as an office manager, office coordinator, and customer care manager.

Skills : Multi-line Phone Usage, Adaptability, Conflict Resolution, Strong Organizational , Creative Problem Solver, Listening , MS Windows Proficient, Excellent Communication , Energetic Work Attitude

Description :

  • Collected on delinquent accounts in a timely, orderly and professional manner while following all standardized collections procedures.
  • Arrange for debt repayment or establish repayment schedules, based on customers financial situations.
  • Locate and notify customers of delinquent accounts by mail, or telephone to solicit payment.
  • Made supervisor aware of problem accounts that may have resulted in repossession, or charge-off.
  • Advise customers of necessary actions and strategies for debt repayment.
  • Record information about financial status of customers and status of collection efforts.
  • Contact insurance companies to check on the status of claims payments and write appeal letters for denial on claims.
  • Notify credit departments, order vehicle repossession, and turn over account records to attorneys when customers fail to respond to collection attempts.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Marketing

Collections Representative II Resume

Objective : Business professional with experience in a variety of business environments. Ability to effectively communicate within diverse social, cultural, economic and educational levels. Educated and skilled in the concepts of deadline adherence, operations, continuous improvement, time study, and conflict management concepts.

Skills : Internet Browser,CITRIX ,CUBS, Spreadsheets,UNIX,Outlook,Lexis Nexis

Description :

  • Ensured that all delinquent accounts and assigned queues have been thoroughly worked according to standardized collection procedures.
  • Communicated regularly with collections supervisor on the status of problem accounts in accordance with established standards.
  • Reviewed files from loan services in accordance with established standards, if applicable.
  • Communicated collection efforts to branch lenders on assigned accounts in accordance with established standards, if applicable.
  • Navigated and interpreted various screens and relay information to clients accurately and professionally.
  • Placed or received calls in priority order as established by management.
  • Ensure follow up by direct mail and phone to customers on felonious payments.
  • Responsible for monitoring and maintaining assigned accounts- customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Diploma

Collections Representative I Resume

Objective : Seking new and challenging position as a collection manager or office manager with a company that will make the best use of my skills and experiences to create value in their organization's commitment to excellence. Extensive Collections Experience.

Skills : Microsoft Office, Phone Etiquette, Typing, Data Entry, Filing, Customer Service, Account Manager, Quickbooks, Call Center Technology

Description :

  • Record information about financial status of customers and status of collection efforts.
  • Locate and monitor overdue accounts, using computers and a variety of automated systems.
  • Confer with customers by telephone or in person to determine reasons for overdue payments.
  • Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
  • Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis.
  • Perform other assigned tasks and duties necessary to support the accounts receivable department.
  • Provided customer service regarding collection issues, process customer refunds, process, and review account adjustments, resolve client discrepancies and short payments.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Nursing

Collections Representative Resume

Objective : Experienced Collection Agent with more than 5 years experience in debt collection, including retail-based debt. Expert listening and negotiation skills combining a sensitivity to the client with an assertive effort to fulfill the company's objectives and goals. I am searching for an opportunity that will allow me to use my strengths in knowledge of the industry, analytical and critical thinking skills.

Skills : Microsoft Excel, Ms Word, Microsoft Office, Type 45 Wpm, Customer Service, Call Center Experience, Problem Solving

Description :

  • Received incoming calls from customers and assisted on insurance claims, payoffs and other auto-related matters.
  • Verified details of transactions, including funds received and total account balances.
  • Maintained and updated residential and commercial accounts with customers contact information.
  • Monitored insurance penetration and communicated with customers who were not in compliance with contract requirements.
  • Ensure all customer information is correct, including phone numbers and addresses.
  • Processed, verified and submitted insurance information to rebill insurance, if applicable.
  • Provide customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Diploma

Billing And Collections Representative Resume

Headline : Highly experienced Customer Service professional. Able to handle a high volume of customer calls in a fast-paced environment, with minimum supervision, while maintaining emphasis on the highest quality of consumer service. Excellent listening skills, oral and written communications. Excellent problem solving and negotiating skills. Able to make decisions independently and quickly with minimal escalations.

Skills : Microsoft, Excel, Statistics, Microsoft Word, PowerPoint, CRS, Livevox.

Description :

  • Maintaining a collection goal established monthly related to the collection territory.
  • Lowering the collection territories aged trial balances to ensure timely patient billing, and lowering the overall bad debt write off's.
  • Assisting all customers regarding outstanding balance and then obtaining payment.
  • Maintain a suitable dso established by the financial controller communicating payer pricing change, billing requirements and medical guidelines to customer service, verification of benefits, contracts and billing.
  • Maintained confidentiality of payment information, customer and client information.
  • Verified details of transactions, including funds received and total account balances.
  • Responsible for facilitating payment criteria with delinquent customers.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
General Education

Collections Representative II Resume

Objective : Determined, customer-driven collections professional with extensive experience and track record of success in collections, sales and account management, demonstrating ability to gain customer trust and secure win-win results.

Skills : Customer Service, Data Entry, Multi-Phone Lines, Money Handling, Filing

Description :

  • Processed account maintenance transactions according to established guidelines.
  • Ordered updated credit bureau report or initiate skip tracing process in accordance with established standards.
  • Documented all collection efforts for each assigned account in accordance with established procedures, which may include using action and reaction codes, rescheduling feature, "scratch pad" entries, etc.
  • Determined cause of delinquency and the best course of action to assist the delinquent customer.
  • Negotiated payment arrangements with clients to cure delinquency, evaluating ability and willingness to pay.
  • Built customer loyalty by placing follow-up calls for customers who reported product issues.
  • Establish and maintain effective and cooperative working relationships with dealers and sales.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Diploma

Collections Representative Resume

Headline : High energy Customer Service Representative/ Collector who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Skills : Customer Service Experience, Training New Employees.

Description :

  • Ensure all customer information is correct, including phone numbers and addresses.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
  • Locate customers using credit bureau information, background checks, loan documents, and other paperwork or databases.
  • Initiate repossession proceedings or hand over the account to law practice that specializes in debt collection.
  • Educate consumers about delinquent usaa checking/savings accounts and/or credit cards.
  • Acts as the liaison between creditors and customers and manages overdue accounts.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma