Computer Repair Specialist Resume Samples

Description :

1. Repaired computers and installed operating systems.
2. Managed and resolved customer complaints in person and via telephone.
3. Provided 24-hour telephone support to Business clients who needed urgent guidance.
4. Acquired a large customer base.
5. Client Information was maintained weekly through a web-based software program to ensure the accuracy of the service provided.
6. Identified and determined the priority of issues per each client's phone calls through the 24-hour telephone support line.
7. Followed up customer calls.
8. Responded to questions and concerns.

Experience

10+ Years

Level

Senior

Education

Certificate in Coaching Endorsement

Description :

1. Performed on-site repair and preventive maintenance on personal computers and related peripherals.
2. Evaluated technical issues, solved customer concerns, and troubleshot computer problems in an efficient courteous manner.
3. Analyzed technical problems, schedule assignments, and approve all completed work.
4. Produced estimates, invoice repairs, and order parts.
5. Created, modified, and performed upkeep of files through menu-driven, command line, and graphic interfaces.
6. Implemented new policies and procedures that significantly expedited check-in and repair procedures.
7. Performed desktop and laptop repairs for Microsoft window XP window 7 windows 8 operating system.
8. Repaired malfunctioning hardware and software for Microsoft Office Word, Excel, Outlook, and PowerPoint.

Experience

10+ Years

Level

Senior

Education

HS Diploma

Description :

1. Diagnosed user problems, prioritize fixes, resolve connectivity issues, and research problems.
2. Analyzed error messages.
3. Replaced hardware and perform minor physical repairs.
4. Troubleshoot and take corrective action.
5. Introduced new technology.
6. Identified and assessed software performance issues on a variety of hardware platforms.
7. Evaluated and tested hardware options.
8. Determined and resolved systems conflicts.
9. Evaluated and replaced the required parts and equipment as needed.

Experience

10+ Years

Level

Senior

Education

Diploma

Description :

1. Set up, tested, and configured networks, desktops, laptops, and printers.
2. Coordinated hardware and software repair processes with outside vendors.
3. Resolved technical issues for clients in person, on the phone, and through e-mail.
4. Installed motherboards, processors, RAM, and graphics cards.
5. Created employee training materials and procedures to teach in-house workers proper software and hardware protocols.
6. Performed desktop and laptop repairs.
7. Repaired and reinstalled software such as a large assortment of games, word processors, e-mail programs, anti-virus programs, and windows system management programs.
8. Troubleshoot hardware and software issues and resolved problems accurately and efficiently.

Experience

2-5 Years

Level

Junior

Education

HS Diploma

Description :

1. Troubleshoot computer failures that have incapacitated or reduced its system performance.
2. Communicated to customers in non-technical terms what created the problem, how to avoid its recurrence, and what the diagnosis is.
3. Provided quotes on work, obtain customer approval for repairs, and estimated time for completion.
4. Provided advice on hardware and software purchases, installed and configured peripherals to include printers, cell phones, and PDA that needs synching to the computer system.
5. Familiarity with anti-virus software and malware that infects computers.
6. Isolated & resolved computer-related problems due to software issues to include software corruption, incompatible upgrades & incorrect installation.
7. Replaced defective components and followed-up with thorough testing to confirm issue resolution.

Experience

10+ Years

Level

Senior

Education

Medical Billing

Description :

1. Established requirements for new systems and modifications via user input.
2. System troubleshooting and technical assistance and support.
3. Installed and performed minor repairs to hardware, software, and peripheral equipment, via end user's requests.
4. Repaired laptops, netbooks, notebooks, desktops, Both PC and Mac, and Mobile Devices Analyzed information to determine, recommend, and plan layout, including the type of computers and peripheral equipment modifications.
5. Installed and interfaced computer hardware including multimedia, memory, and video components and any other component needed to make the system run properly.
6. Set up a network using Ethernet topology Including WiFi, spliced cables, laid cables, and installed computers.
7. Served as the head technician for hardware and software support.
8. Efficiently managed repairs and work orders to maintain a steady flow of customers, maximizing customer service, and meeting profit goals.

Experience

10+ Years

Level

Senior

Education

Diploma

Description :

1. Repaired, troubleshoot, and upgraded PC hardware and software for general consumers and small businesses.
2. Provided tutorial and training for consumers and small businesses on software applications such as MS Office Suite, Email, Internet, Security, etc.
3. Provided ongoing supports for customers: hardware maintenance, virus removal, updated patches/drivers/software, etc.
4. Recommended and purchased computer hardware, software, and network equipment for general consumers & small businesses.
5. Setup small LAN Network Systems for business clients via Cat 5/6 cables or Wi-Fi network.
6. Ran Cat 5/6 cables, make connectors, and install patch panels for clients.
7. Updated database files & upgrade computer systems Enter formulas into visual manufacturing; Log input data to excel applications.
8. Backup users for technical troubleshooting and restoration of standard PCs.

Experience

5-7 Years

Level

Executive

Education

BS in Computer Science

Description :

1. Performed installation, maintenance, and repairs of laptops and peripherals.
2. Guided customers in the operation and maintenance of their equipment Pristine Visuals Palm Coast, FL Multi-Media Specialist Meet with clients to establish their expectations and needs.
3. Acted as technical director to schedule shoots, set up and operate cameras, lighting equipment, microphones, and monitor and adjust equipment during recording/taping sessions.
4. Wrote, either individually or as a member of a team, and edits scripts for video and audio productions.
5. Worked-up design ideas using computer-based design packages.
6. Developed a good portfolio, building a network of contacts, and achieving a reputation for quality and reliability in order to secure future assignments.
7. Responsible for troubleshooting and diagnosing Pocket PC from customers.

Experience

2-5 Years

Level

Junior

Education

GED

Description :

1. Provided networking/desktop support and perform mainframe and account maintenance tasks.
2. Earned commendations for teamwork, flexibility, and work excellence in providing IT support.
3. Maintenance/repair of customer's computers.
4. Set up/installation of networks/intranets.
5. Built computers from components Troubleshoot hardware and software problems on personal computers and laptops and repair Set up home networks.
6. Hands-on work with PC systems, software and hardware installation, troubleshooting, and repair.
7. Assessed each individual's immediate need and help to provide the appropriate solutions.

Experience

2-5 Years

Level

Junior

Education

Diploma in Information Technology

Description :

1.  Explained technical details to both IT professionals and novices in a manner.
2. Diagnosed, and repaired computer malfunctions ranging from a minor setting that is incorrect to spyware, malware, and virus removal.
3. Disassembled older computers and used the spare parts to reassemble optimal machines.
4. Symantec Ghost and preparation using editing of registry entries.
5. Experienced with driver installation and installation of various application software.
6. Replaced malfunctioning hardware.
7. Found and get rid of any malware.

Experience

2-5 Years

Level

Junior

Education

BS in Management