A Computer Support Assistant assists computer users with their technical issues through problem-solving techniques and troubleshooting. The job description entails advising customers and how to use and maintain computers, and to perform updates and upgrades. Depending on the hiring business, the actual duties may vary, however, the following common duties are mentioned on the Computer Support Assistant Resume – scheduling installation changes to the operating environment, solving technical problems, performing minor repair and replacing faulty computers and peripherals; and operating printers, scanner, and other software applications. The job duties also include – performing upgrades, installing computer software programs, removing viruses, and configuring hardware and accessories.
To fix the problems defined by computer users, and to excel in this role, the following skills are essential – experience in identifying and solving technical issues; sound knowledge of computer hardware, and software systems; solid understanding of daily processes and procedures to provide desk support, and computer hardware and software skills. Employers hiring for this role look for applicants with a high school diploma and IT training programs.
Objective : Assisting technical services personnel with equipment logistics (i.e. initial setup, tear down, deployment, and relocation of college digital assets on servers, workstations, displays, printers, etc.), and also Providing mentoring and schedule coordination to students enrolled as interns to the technical services group.
Skills : Highly Qualified High Volume Typist, Microsoft Word, Excellent Problem Solver.
Description :
Added, corrected, input & filed volumes of payroll vouchers.
Broken company record of inputting vouchers.
Requested from Admin Supervisor to move to this position to help out.
Added, corrected, input & filed volumes of applications.
Broken company record of inputting applications per day.
Installed & maintained computers for office staff.
Learned Corel WP, Quattro Pro, Microsoft Word, Excel & Lotus Notes.
Experience
2-5 Years
Level
Executive
Education
MS
Computer Support Assistant Resume
Headline : Computer Support Assistant Positions Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues. Quickly learn and master new technologies; equally successful in both team and self-directed settings; and proficient in a range of computer systems, languages, tools and testing methodologies.
Skills : Managing Skills, Installation Skills.
Description :
Handled technical troubleshooting within an enterprise environment, including system crashes, slow-downs and data recoveries.
Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets.
Used Windows Server 2003/Active Directory to maintain user accounts/ passwords and adding new workstations to the network.
Used Norton Ghost imaging software to image multiple workstations.
Installed video cards into Shuttle barebone workstations.
Maintained HP Printers(HP 5000, 5100, 5500, 5550) throughout the museum.
Assisted with installation and updates of Symantec Anti-Virus software.
Experience
5-7 Years
Level
Junior
Education
BS
Computer Support Assistant Resume
Objective : Monitoring the College of Engineering and Technology service request system for service requests from college personnel, and also Working with technical support personnel and interns to respond to and resolve issues/requests in a timely manner.
Skills : MATLAB, Microsoft Office, Java, Verilog, Web Designing, HTML, Java Script, JQuery, CSS, Python, Adobe Products.
Description :
Repaired and maintened of computers campus wide.
Supported of network with 500+ machines.
Installed and maintened of projectors, VCRs, and surround sound systems.
Assisted in preparing accounting entries related to reconciliation activities with both units.
Prepared and processed data as well as data clean up with both units.
Worked with staff to ensure accuracy of data with both units.
Utilized personal computer applications, including spreadsheet, database, statistical software packages, and web search and information methods to access data, perform data entry and analysis with both units.
Experience
2-5 Years
Level
Junior
Education
GED
Computer Support Assistant Resume
Headline : Responsible for Ensuring reports accurately reflect individual aircraft status, Overseeing AMSS processes for daily recording and reporting of aircraft/subsystem readiness and end-of-period reports, and also Maintaining and updating unit parameters and aircraft/weapon systems authorization files to ensure calculated readiness rates are available.
Installed 12-20 workstations for networking games using TCP/IP network.
Integrated Windows DNS server and LAN system.
Designed and implemented workstations internet support.
Selected and purchased all software and hardware, integrated new systems into existing network.
Updated software programs and upgrading hardware systems when needed.
Installed, supported and trained users on Windows and Internet.
Made callings cards, ID, and invitation cards.
Experience
5-7 Years
Level
Junior
Education
MS
Computer Support Assistant Resume
Objective : Responsible for Creating local modifications to the STAMIS system, Modifying within and among systems are created to provide for the communication of data between testing platforms and the STAMIS system.
Skills : MS Office, Programming Skills.
Description :
Provided technical support to office staff, including hardware and software maintenance.
Authored, redesigned and maintain office website.
Completed equipment setup and re- organizational office move, including networking and equipment placement/setup.
Administered all Macintosh and Windows systems including central servers.
Worked on various special programming projects, including database interfaces and web forms.
Additionally served in a financial analyst role aiding in travel arrangements, procurement, and p-card charge reconciliation via IBIS.
Created tutorial for Programs such as MS Office, Windows, and web design.
Experience
2-5 Years
Level
Junior
Education
M.S. In Information Sciences
Computer Support Assistant Resume
Objective : Experienced in general office principles, practices, and procedures. Capable in systems testing, vulnerability scanning, security implementation, application development, troubleshooting computers, replacing hardware components. Knowledgeable in SAP- Business Objects, Microsoft Office: Excel, Word, and PowerPoint.
Skills : Excel, Outlook, PowerPoint, Publisher, Word, ArcCatalog, ArcMap, Windows and Linux operating systems, HTML, Basic C/C++, IDL, Completed Basic WRF Tutorial.
Description :
Downloaded programs and applications from server for specific needs of instructors.
Created ghost image of all programs for CIT classes.
Updated all computers or exchange for new ones.
Used Administrator privileges to add printers, and changes settings.
Troubleshoot hardware, software, and network issues for department faculty and students.
Maintained computer lab equipment by installing or updating computer software.
Assisted computer support lead in any maintenance or hardware upgrades.
Experience
2-5 Years
Level
Executive
Education
Computer Information Technology
Computer Support Assistant Resume
Headline : A highly motivated and dedicated analyst with more than ten years of work experience including one year with EDS in its outsourcing operations working on the Bank of America help desk. A proactive, patient, and customer-focused problem-solver with strong attention to detail.
Skills : Customer Service, Desktop Support.
Description :
Operated as a service point of contact for help desk, helping to diagnose, troubleshoot, and resolve numerous trouble tickets per day Performs client-level information technology support functions.
Managed hardware and software.
Performed configuration, management, and troubleshooting Installed and configured software operating systems and applications.
Provided service to end-users for operation, restoration, and configuration of information systems in variety automated systems.
Reported security incidents and executes corrective security procedures.
Managed disaster recovery program ensuring support during emergency service interruptions Established work standards, methods, and controls for preventative, scheduled, and unscheduled maintenance actions.
Performed server support functions, such as Level 1and Level 2 problem resolution, modify user, group, printer and file rights that fail audits, permissions, hardware and software installation, configuration, and maintenance.
Experience
5-7 Years
Level
Executive
Education
Associate Of Science
Computer Support Assistant Resume
Summary : Computer Support Assistant with 4 years of experience in Working with multiple operating systems with guidelines that are not always specific or may not exist, Monitoring the transfer of data between aircraft laptops and LAN computers to ensure data integrity is maintained, and also Monitoring data back-up systems.
Skills : Training Skills, Supervising Skills.
Description :
Ensured the secure, productive, and effective use of personal computers in the facility.
Provided and maintained hardware and software access requirements for computer users/administrators and security of computer rooms.
Coordinated personal computer services, maintenance, and training throughout the facility.
Provided basic and advanced hardware and software technical support to users of personal computers and associated equipment.
Troubleshoot and maintained 500+ computers, printers, copiers, and phones in multiple locations.
Maintained facility computers, printers, copiers, and phones inventories and disposals.
Established constructive working relationships with various city employees, management, and the general public with both units.
Experience
7-10 Years
Level
Management
Education
MS
Computer Support Assistant Resume
Summary : Data networking professional with more than 19 years of experience in various industries including HealthCare, Government, Education and Manufacturing is seeking to apply experience to a position within your organization. I have held many challenging positions including: Manager, Supervisor, Network Engineer, Network Administrator, Helpdesk, and Desktop Support positions.
Routinely tested communication lines to maintain the data transmission capabilities throughout campus systems.
Diligently assisted in data entry tasks for the computer department to maintain the reliability of the information.
Actively managed the operations of the campus computer laboratories and their associated software systems.
Effectively responded to visitors' inquiries to provide excellent services and ensure positive experiences.
Frequently instructed faculty, staff, and students in maintenance of computer hardware and software.
Analyzed, researched and verified loan applications, beneficiary forms and withdrawal forms of Thrift Savings Plan (TSP) to ensure the accuracy of account information.
Performed data entry, heavy filing and assisted participants with faxed documentation.
Experience
10+ Years
Level
Senior
Education
Associates In Network Technology
Computer Support Assistant Resume
Summary : Experienced and accomplished professional with 10+ years of experience seeking to further his professional career. Seeking a mid to upper level management position within an established organization providing opportunities for development and education.
Skills : Microsoft Publisher, Yardi.
Description :
Used Windows NT to scan documents in a network environment.
Indexed imaged documents where they could be stored and made available for Ad Hoc retrievals.
Administered and maintained Logistics Readiness Squadron information systems hardware.
Recommended selection of, installs, upgrades, and maintains the software. Performs system software control and library functions.
Served as the Logistics Readiness Squadron network security officer. Plans and implements security plans, procedures, and training to comply with Wing, Air Force, and Department of Defense standards.
Provided guidance, assistance, and training to customers.
Performed office related responsibilities, including: data entry, filing supplier documents, scanning documents, calling suppliers, responding to supplier inquiries, emailing suppliers, and others with the SMT Unit.
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