Description :

1. Monitor and maintain desktop systems to ensure optimal performance and network connectivity.
2. Diagnose and resolve hardware, software, and network issues with root cause analysis.
3. Collaborate with vendor technicians to troubleshoot and resolve application issues.
4. Coordinate the implementation and maintenance of software applications and updates.
5. Conduct assessments of operating systems and major application software for security patches.
6. Review and implement software solutions to protect critical systems and data.
7. Create and maintain comprehensive documentation of systems and procedures.

Experience

10+ Years

Level

Senior

Education

Bachelor of Science

Description :

1. Performed comprehensive workstation maintenance and troubleshooting for optimal performance.
2. Delivered on-site technical support for businesses, including Fortune 500 companies.
3. Provided user support for software applications, including Microsoft Office and Adobe Suite.
4. Managed file servers and application servers, ensuring data integrity and availability.
5. Implemented a robust backup strategy for servers and workstations, enhancing data security.
6. Upgraded network infrastructure to Cat 6 and 1000Base-T, improving connectivity.
7. Reconfigured Active Directory for user management and security compliance.

Experience

10+ Years

Level

Senior

Education

General Education

Description :

1. Diagnosed and repaired hardware issues for PCs, printers, and peripherals, ensuring minimal downtime.
2. Installed and configured software applications, enhancing user productivity and system performance.
3. Expanded client base by providing exceptional service and technical support, leading to a 15% increase in customer retention.
4. Configured operating systems and network settings for optimal performance in various environments.
5. Assembled and installed computer systems according to specifications, ensuring compliance with client requirements.
6. Provided technical support via phone and in-person, resolving customer issues efficiently.
7. Maintained and updated Windows operating systems and network infrastructure, ensuring security and reliability.

Experience

7-10 Years

Level

Management

Education

AAS-CT

Description :

1. Configured and installed computer systems, ensuring optimal performance and user satisfaction.
2. Provided technical support for hardware and software issues, resolving 95% of inquiries on first contact.
3. Documented troubleshooting processes and trained users on new technologies and software upgrades.
4. Executed warranty repairs on laptops and desktops, maintaining high customer satisfaction ratings.
5. Managed service requests for multiple clients, including Dell and BMC Solutions, ensuring timely resolution.
6. Replaced and upgraded hardware components, including hard drives and RAM, to enhance system performance.
7. Maintained accurate records of repairs and service requests, improving workflow efficiency.

Experience

10+ Years

Level

Senior

Education

AAS-CT

Description :

1. Installed and configured operating systems and essential software, ensuring optimal performance.
2. Provided comprehensive technical support for hardware and software issues, enhancing user satisfaction.
3. Managed and maintained network equipment, including routers and switches, to ensure connectivity.
4. Executed data backup and recovery processes, safeguarding critical information for users.
5. Conducted regular system updates and security checks to protect against vulnerabilities.
6. Configured and maintained cloud storage solutions and network security systems.
7. Trained users on software applications and best practices for system usage.

Experience

10+ Years

Level

Senior

Education

Computer Engineer

Description :

1. Oversee the deployment, monitoring, and maintenance of computer systems and networks.
2. Expert in troubleshooting and repairing hardware for Windows and Mac systems.
3. Install, configure, and upgrade software applications and operating systems.
4. Manage network inventory and provide technical support using help desk software.
5. Conduct regular system checks to ensure optimal performance and security.
6. Collaborate with clients to assess their technology needs and recommend solutions.
7. Document technical procedures and maintain accurate records of repairs and upgrades.

Experience

10+ Years

Level

Senior

Education

AAS in Comp Tech

Description :

1. Create and update system images for all desktop and laptop models across the organization.
2. Repair and maintain all desktop, laptop, iPad, Cisco phones, smart boards, and projectors.
3. Lead technology upgrades to enhance operational efficiency in the school district.
4. Upgrade computers with cost-effective parts based on customer requests.
5. Assist with hardware, software, and operating system installations and troubleshooting.
6. Troubleshoot connection and internal issues for customer computers effectively.
7. Deliver exceptional customer service to students, faculty, and staff in a timely manner.

Experience

10+ Years

Level

Senior

Education

Bachelor of Science

Description :

1. Provided comprehensive technical support for hardware and software issues, ensuring minimal downtime for users.
2. Maintained and repaired computer systems, including desktops, laptops, and peripherals, enhancing operational efficiency.
3. Executed timely troubleshooting and resolution of network connectivity issues, improving user experience.
4. Conducted training sessions for staff on software applications and best practices for hardware usage.
5. Diagnosed and resolved hardware malfunctions, ensuring optimal performance of personal computers and networks.
6. Developed and implemented preventive maintenance schedules for computer systems, reducing repair costs.
7. Collaborated with IT teams to design and execute system upgrades, enhancing overall system capabilities.

Experience

10+ Years

Level

Senior

Education

AAS-CT

Description :

1. Maintain detailed records of daily data communication transactions and remedial actions taken to ensure system reliability.
2. Diagnose and resolve hardware and software issues, providing technical assistance and support to users.
3. Coordinate with vendors for major hardware or software problems requiring advanced technical service.
4. Conduct regular system diagnostics to identify and rectify potential issues proactively.
5. Assist in the installation and configuration of new hardware and software systems.
6. Monitor system performance, implementing solutions to enhance efficiency and reliability.
7. Document troubleshooting procedures and resolutions to improve future support efforts.

Experience

5-7 Years

Level

Executive

Education

A.A.S.

Description :

1. Recommended system enhancements to optimize performance and scalability.
2. Evaluated and executed strategies for expanding computer operations.
3. Performed software testing and troubleshooting to ensure program efficiency.
4. Refurbished and configured laptops and desktop systems for optimal functionality.
5. Diagnosed, installed, and repaired hardware and network systems effectively.
6. Managed all desktop functions, including hardware and software setups.
7. Resolved network connectivity issues and ensured seamless user access.

Experience

10+ Years

Level

Senior

Education

B.S. IT

Description :

1. Managed and maintained IT infrastructure, ensuring optimal performance of hardware and software systems.
2. Diagnosed and resolved complex hardware issues, enhancing user experience and system reliability.
3. Configured and optimized network settings to improve connectivity and security.
4. Conducted regular system audits and updates to safeguard data integrity and enhance performance.
5. Provided technical support and training to end-users, ensuring effective use of technology.
6. Collaborated with cross-functional teams to implement IT solutions aligned with business objectives.
7. Documented IT processes and procedures to enhance team efficiency and knowledge sharing.

Experience

10+ Years

Level

Senior

Education

B.S. IT

Description :

1. Install and configure hardware, software, and peripheral devices according to specifications.
2. Ensure optimal setup of equipment for user accessibility and performance.
3. Provide expert support for software and hardware inquiries, resolving issues efficiently.
4. Monitor system functionality, executing commands to verify operations and identify errors.
5. Create training materials and conduct sessions on hardware and software utilization.
6. Evaluate and recommend software/hardware improvements to enhance user experience.
7. Collaborate with cross-functional teams to implement IT solutions and upgrades.

Experience

7-10 Years

Level

Management

Education

BSc CS

Description :

1. Assess users' technical needs and deliver tailored solutions, optimizing hardware and software setups.
2. Install and configure LAN and WAN networks, ensuring seamless communication between devices.
3. Manage network configurations to maintain effective connectivity among all computers.
4. Conduct tests on peripherals, hardware, and software to ensure functionality and reliability.
5. Perform regular upgrades of software, patches, and operating systems to maintain security.
6. Install and configure monitors, keyboards, and printers, ensuring compatibility and performance.
7. Document troubleshooting processes and solutions to enhance team knowledge and efficiency.

Experience

2-5 Years

Level

Junior

Education

AAS

Description :

1. Managed and maintained a network of 30 computers, ensuring optimal performance.
2. Utilized imaging software to clone and deploy system images across multiple devices.
3. Diagnosed and repaired hardware issues, replacing faulty components as needed.
4. Assisted in migrating systems to Active Directory, enhancing security and user management.
5. Streamlined the hiring process for new technicians, improving team capabilities.
6. Oversaw the maintenance of over 60 computers and printers for students and faculty.
7. Conducted continuous troubleshooting and upgrades for software applications.

Experience

5-7 Years

Level

Executive

Education

AAS in Comp Tech

Description :

1. Delivered responsive technical support to users, enhancing their experience with IT services.
2. Managed user rights and profiles within AS400HTE systems, ensuring data integrity and security.
3. Assisted in maintaining system security protocols to protect sensitive information.
4. Administered phone systems and coordinated updates using Cisco Management Consoles.
5. Diagnosed and resolved common network issues, contributing to improved connectivity.
6. Supported installation and configuration of network printers, optimizing resource utilization.
7. Evaluated and recommended technology solutions to enhance operational efficiency.

Experience

0-2 Years

Level

Entry Level

Education

AAS

Description :

1. Provided technical support to users through service desk, resolving questions and service requests related to hardware and software.
2. Conducted on-site troubleshooting for endpoint devices, ensuring swift resolution of issues.
3. Performed diagnostics on computers and peripherals, educating users on operational best practices.
4. Delivered training sessions on endpoint devices and applications, enhancing user competence.
5. Installed and configured basic computer and telephone equipment.
6. Collaborated with vendors to address technical issues and implement solutions.
7. Researched and resolved hardware and software failures, contributing to improved system reliability.

Experience

0-2 Years

Level

Entry Level

Education

AAS-CT

Description :

1. Executed configuration, management, and diagnostics of information systems.
2. Delivered comprehensive training and assistance to users on new hardware and software.
3. Provided technical support to minimize disruptions and enhance system uptime.
4. Documented and coordinated repairs for information systems effectively.
5. Removed and replaced components to restore system functionality promptly.
6. Maintained accurate records of system repairs and performance metrics.
7. Collaborated with team members to improve technical support processes.

Experience

5-7 Years

Level

Junior

Education

AAS in Comp Tech

Description :

1. Deployed updates, service packs, and hotfixes utilizing Windows Update, Automatic Updates, and Group Policies.
2. Configured user accounts, file permissions, and security templates according to best practices.
3. Collaborated with technical analysts and network technicians to troubleshoot and resolve workstation connectivity issues.
4. Facilitated the migration from Windows XP to 7, building, deploying, and supporting over 100 workstations and laptops using an in-house image.
5. Delivered helpdesk support to clients, addressing and resolving day-to-day operational issues.
6. Managed hardware troubleshooting, parts inventory, and ordering processes efficiently.
7. Responded to critical support calls with minimal supervision, providing timely assistance both onsite and remotely.

Experience

7-10 Years

Level

Management

Education

AAS

Description :

1. Supported the analysis, development, and administration of computer systems, ensuring seamless operations.
2. Executed system implementations and modifications, instructing personnel on effective software usage.
3. Maintained accurate equipment inventory and comprehensive documentation of system configurations.
4. Performed routine backup procedures adhering to established policies and protocols.
5. Conducted requirements analysis and facilitated the procurement of upgraded equipment.
6. Configured and set up computer systems in various lab environments.
7. Provided technical support to personnel, enhancing their proficiency with both standard and specialized applications.

Experience

5-7 Years

Level

Executive

Education

AAS in CST

Description :

1. Maintained functionality of over 80 virtual machines connected to a robust server environment, ensuring optimal performance.
2. Reformatted and configured 146 Windows XP machines for staff use and resale, enhancing operational capabilities.
3. Provided rapid on-call support to address technical issues, achieving high user satisfaction.
4. Utilized VMware vSphere for efficient virtualization and management of IT resources.
5. Configured new workstations for staff and public use, ensuring seamless integration with existing systems.
6. Implemented group policies to enhance system accessibility and security for users.
7. Managed a Samsung VoIP phone system, improving communication efficiency across departments.

Experience

7-10 Years

Level

Management

Education

AAS in CS

Description :

1. Oversaw IPL and shutdown procedures for the Computer Operations facility, ensuring minimal disruption.
2. Diagnosed and resolved hardware/software issues, including operational discrepancies and network failures.
3. Optimized resource management to maximize system efficiency and output.
4. Operated performance consoles, printers, and storage devices to ensure seamless operations.
5. Conducted preventative maintenance to maintain a clean and efficient working environment.
6. Ensured compliance with access and security policies within the computer operations area.
7. Served in multiple technical roles, including as a combat medical specialist and lab technician.

Experience

7-10 Years

Level

Management

Education

B.S. in CS

Description :

1. Troubleshot and resolved hardware, software, and network issues to ensure optimal performance.
2. Monitored system operations and conducted preventive maintenance to minimize downtime.
3. Identified and corrected data errors and equipment malfunctions to maintain system integrity.
4. Collaborated with cross-functional teams to enhance operational workflows.
5. Maintained accurate documentation of incidents and resolutions for future reference.
6. Ensured compliance with safety protocols in all work areas.
7. Provided training and support to end-users for improved system utilization.

Experience

10+ Years

Level

Senior

Education

AAS-CT

Description :

1. Established and refined procedures for security, installations, and repairs, enhancing technician efficiency.
2. Conducted training sessions for sales associates, improving their understanding of technical offerings.
3. Supervised a team of 5 technicians, overseeing schedules, ticket assignments, and training to optimize performance.
4. Completed advanced SAP training courses, enhancing technical expertise.
5. Awarded the Programming Excellence Award from Western Illinois University for outstanding performance.
6. Managed a team of 15 technicians in a high-volume call center, ensuring optimal service delivery.
7. Implemented performance metrics to track technician efficiency and service quality.

Experience

10+ Years

Level

Senior

Education

BSc CS

Description :

1. Established efficient operating procedures for onboarding new employees and enhanced training programs.
2. Provided scheduling, invoicing, and quoting services to streamline customer interactions.
3. Consistently achieved targets for productivity and customer satisfaction.
4. Managed departmental budgets, ensuring financial efficiency.
5. Conducted interviews and hired computer technical support personnel.
6. Administered technical assessments for new trainees to ensure skill readiness.
7. Developed and maintained database applications to improve operational workflows.

Experience

2-5 Years

Level

Executive

Education

B.S. in CS

Description :

1. Directed a technical team in the successful implementation of hardware and software during major system migrations.
2. Developed and delivered training programs for technicians on software installation and troubleshooting techniques.
3. Utilized testing computers for upgrades, ensuring compatibility with new operating systems.
4. Collaborated with management to refine QA processes and enhance system integration procedures.
5. Coordinated with branch managers to ensure readiness of teller stations for optimal performance.
6. Provided on-site support, ensuring all hardware and software issues were resolved promptly.
7. Maintained a high standard of customer service while minimizing process turnaround times.

Experience

2-5 Years

Level

Executive

Education

AAS

Description :

1. Provided comprehensive technical assistance to students, faculty, and staff, ensuring a seamless computing experience.
2. Maintained and repaired computer hardware and software, ensuring optimal functionality across campus facilities.
3. Independently managed the upkeep of computer facilities, overseeing all operational aspects.
4. Supported data processing and record-keeping efforts, enhancing data integrity and accessibility.
5. Diagnosed and resolved hardware and software issues promptly, minimizing disruptions to educational activities.
6. Utilized HDD imaging technology for efficient data management and system deployments.
7. Collaborated with IT teams to implement best practices for system maintenance and user support.

Experience

7-10 Years

Level

Management

Education

AAS - CT

Description :

1. Installed and configured memory modules and card readers on laptops to restore functionality.
2. Executed thorough virus scans and malware removal on computers to ensure system integrity.
3. Provided technical support for software installations and updates, optimizing user experience.
4. Set up and maintained data storage devices, ensuring data integrity and security.
5. Installed and configured printers, ensuring seamless connectivity for users.
6. Conducted hardware diagnostics on laptops and desktops to identify and resolve issues.
7. Assisted in maintaining a clean and safe work environment, adhering to all safety regulations.

Experience

2-5 Years

Level

Executive

Education

B.S. in CS