Contact Center Associate Resume Samples

A Contact Center Associate assists customers with their inquiries relating to their company’s products and services. A well-written Contact Center Associate Resume mentions the following core duties and responsibilities – attending a training session to gain knowledge of products and developing customer service skills; resolving phone, mail, and email customer inquiries; processing and logging incoming calls into CRM systems; identifying customer needs; forwarding and escalating inquiries; contacting customers to provide them accurate feedback; updating customer information, maintaining the confidentiality of information; and performing all other duties as needed.

Even while the job titles and types of products vary, the required skills are the same and include the following – excellent phone etiquette; experience with CRM; proficiency with computer systems and applications; strong people skills; and the ability to sit at a desk for extended periods. A high school diploma or GED is mandatory, however, a degree will be preferred.

Contact Center Associate Resume example

Contact Center Associate Resume

Headline : To establish a long term career within a company that can excel in and will help continue education. Call Center Associates provide customer support over the phone.

Skills : Communication Skills, Customer Support, Assistant.

Description :

    1. Provided great customer service, Assisted homeowners in foreclosure of options.
    2. Assisted borrowers with any questions about the home including.
    3. Loaned modifications, short sales, deed in lieu.
    4. Provided borrowers with options helping with homes.
    5. Collected payments/calling borrowers to collect mortgage payments.
    6. Prepared figures for reinstatement and judgment affidavits.
    7. Prepared documents for signature per attorney request.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma


Contact Center Associate III Resume

Summary : Customer-oriented new business associate with experience working with insurance agents and life applications. Identifying customer issues, offering solutions, managing client accounts, cultivating customer relationships.

Skills : Customer Service, Communication, Microsoft Office.

Description :

    1. Worked with replacements, issuing policies when a customer wanted to replace their current life insurance policy.
    2. Utilized the consistent and exceptional customer service skills to discuss available home loan products.
    3. Provided a clear understanding of the role in all outbound calls and transfers to loan processors.
    4. Followed all agency policies and procedures.
    5. Assisted potential customers by answering questions and responding to requests.
    6. Updated knowledge of loans through professional development and educational opportunities.
    7. Troubleshoot to restore malfunctioning equipment to working order in the call center.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
GED


Contact Center Associate Resume

Objective : As a Contact Center Associate is responsible for assisting customers with any inquiries while ensuring the highest standards of customer service are met. Depending on the industry and company.

Skills : Call Centers, Analytical Skills, Creative.

Description :

    1. Provided top-notch customer service on an inbound call line supporting insurance agents.
    2. Regarded new business direction and questions, providing first-contact solutions.
    3. Verified client information using a variety of computer databases to maintain the confidentiality of data.
    4. Utilized strong communication skills effectively informing agents of outstanding requirements.
    5. Submitted the requirements, and time frames to process information.
    6. Processed payments made on life insurance policies via credit card.
    7. Created the appropriate work order for the accounting department to apply the payment to the policy.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Communications

Contact Center Associate I Resume

Headline : Customer service specialist with a successful history in various fields for over 6 years. Achieved awards and certificates for exceeding company standards of excellence.

Skills : Communication, Detail Oriented, Development.

Description :

    1. Answered phone calls throughout the day.
    2. Processed credit payments, Strong ability to remain calm under high- stress situations.
    3. Able to locate members and accurately provide it to dispatchers.
    4. Provided high-quality customer service.
    5. Achieved associate of the month with countless recognition from members and management.
    6. Developed professional relationships with members.
    7. Handled and archived member's personal information while following security protocol.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Electrical Engineering

Contact Center Associate Resume

Summary : To obtain a Contact Center Associate Position as a professional patient service representative that will utilize skills for advancement for growth within a company. Answer incoming calls and respond to customer's emails. Management and resolve customer complaints.

Skills : Written And Verbal Communication, Leadership, And Supervision.

Description :

    1. Provided exceptional customer service by answering inbound phone calls from various clients.
    2. Assisted customers by placing orders, taking clear and concise messages.
    3. Provided assistance with financial accounts and dining and canceling orders when the client allows.
    4. Corresponded and assist customers via e-mail and chat.
    5. Provided assistance to customers using Amazon and eBay buyer/seller tools.
    6. Adhered to quality and talk time goals.
    7. Nominated for several company awards.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Diploma

Contact Center Associate (Full time) Resume

Objective : As a Contact Center Associate position responsible forManaging large amounts of inbound and outbound calls in a timely manner. Following call center scripts when handling different topics. Identifying customers' needs, clarify information.

Skills : Analytical Skills, Consultative Approach, Good Communication.

Description :

    1. Serviced Medical Specialties Cardiology, Gastroenterology, Gyn-Oncology, Hematology.
    2. Worked with OpenSource, a multi-line phone system.
    3. Accepted incoming calls for Westchester Medical Group.
    4. Verified insurance for various patients.
    5. Scheduled appointments, filled prescriptions, sent notes to nurses and physicians.
    6. Registered patients using Centricity Business.
    7. Paged physicians for emergency situations using Outlook.
    8. Worked with Electronic Medical Records daily.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Associates

Lead Contact Center Associate Resume

Summary : To succeed in an environment of growth and excellence and earn a job which provides me job Satisfaction and self-development and help achieve personal as well as organization goals.

Skills : Customer Service, Multilingualism, Planner.

Description :

    1. Conferred with customers via telephone and communicated messages between patients, doctors, and nurses.
    2. Confirmed scheduling and appointments.
    3. Worked as part of a team to ensure all calls were handled promptly.
    4. Provided exceptional customer service while maintaining customer information private.
    5. Verified customer information according to policy.
    6. Showed empathy and sympathy to patients accordingly.
    7. Communicated directly with doctors and nurses regarding patients' issues.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Diploma

Jr. Contact Center Associate Resume

Headline : To obtain a challenging position in the customer service or medical office, and perform beyond expectations. Duties vary from helping customers resolve purchasing problems to assisting customers.

Skills : Customer Service, Phone Etiquette, Data Entry.

Description :

    1. Answered all inbound calls for Dermatology, Eye Care, ENT, Endocrinology, and Podiatry.
    2. Maintained databases, updating and verifying patient account information, sending flags.
    3. Submitted refill requests for both patients and pharmacies.
    4. Provided office information as address, directions, office hours, etc.
    5. Scheduled, re-scheduled, canceling, and reconfirming appointments.
    6. Ensured enough time between appointments to allow physicians ample time.
    7. Completed certain medical examinations and procedures.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma

Contact Center Associate Resume

Headline : Communicate with customers through a variety of methods such as telephone, email, websites, or social media. Provides general information about the company's products and services to prospective customers.

Skills : Critical Thinking, Management, Contact Center.

Description :

    1. Communicated directly with customers via telephone and electronically.
    2. Delighted to handle and resolve customer inquiries, issues, even complaints.
    3. Obtained and evaluated all relevant information to handle and resolve issues.
    4. Processed orders, forms, inquiries, and requests.
    5. Effectively notated and documents customer interactions and transactions.
    6. Communicated and coordinates with internal departments for resolution.
    7. Dispatched maintenance technicians according to customer requests, specifications, or needs.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor Of Arts

Contact Center Associate Resume

Objective : To obtain a Contact Center Associate position with an established company to utilize excellent customer service skills with helping customers in a high volume call center environment.

Skills : Customer Service Associate, Communication Skills.

Description :

    1. Managed customer phone calls, Transferred money from the account.
    2. Created travel notes, Dealt with discrepancies in bank accounts.
    3. Answered inbound calls for medical and specialty doctors with clear and accurate information regarding.
    4. Scheduled appointments and or health and wellness information.
    5. Responsible for support consistent with company policies and procedures.
    6. Provided accurate information concerning patient confidentiality using PHI with tact and diplomacy.
    7. Encouraged customers to purchase additional merchandise or upgrade services.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelor Degree