Contact Center Specialist Resume Samples

A Contact Center Specialist ensures a smooth flow of transactions by interacting and solving the issues of the customer over the phone. The most common duties listed on the Contact Center Specialist Resume include – obtaining and verifying information from customers, entering orders into the relevant database, updating contact log, maintaining the call center database, giving answers over the phone, providing assistance to customers, handling customer complaints, offering suggestions, reporting escalated issues and about malfunctioning equipment, participating in educational opportunities and handling calls with utmost professionalism.

General qualities to become a successful Contact Center Specialist are – good listening and communication skills, the ability to type at least 75 WPM; strong English language skills, the ability to converse in more than one language, multitasking abilities, the ability to work under minimal supervision, good knowledge about their company’s product and service; and the ability to handle large number of calls per day. A Bachelor’s degree is enough to get this job. Experienced candidates will, however, get good pay for this job.

Contact Center Specialist Resume example

Contact Center Specialist Resume

Summary : Dedicated Customer Service professional/General Office Clerk with experience in retail services, customer account maintenance and general administrative responsibilities.

Skills : New Hire Development, Course Design, Training.

Description :

    1. Exhibit great customer service, written communication, and soft skills with customers, email various departments.
    2. Receive back to back phone calls consistently from customers, branches, and 3rd parties.
    3. Process stop payments on checks for customers, close compromised and lost debit cards.
    4. Send referrals to Discover for the new Cadence Discover Card. Utilize the program of Tempo, S1, and FIS to access customer's account information.
    5. Add phone numbers to FIS so that customers can activate their new Cadence Debit Card.
    6. Provide customers with their balances and assist them with their current and past transactions.
    7. Increase limits on customer's debit cards, unblock, as well as order new cards.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Business Management


Contact Center Specialist I Resume

Objective : Experienced customer service contract professional looking for a new opportunity to provide exceptional customer care.

Skills : Customer Service, Training, Sales, Customer Satisfaction.

Description :

    1. Perform over the phone transaction requests for Resetting online & voice response passwords/log in ID's, increase debit card limits.
    2. Refund fees associated with overdrawn or insufficient status.
    3. Research and resolve in-depth or advanced information needed for debit card transaction history, PIN attempts, & authentication of customer information.
    4. Remain knowledgeable of bank-wide products while referring applicable needs over the phone to deepen & broaden customer relationships.
    5. Manage & maintain departmental company intranet page. Make outbound service calls for customers that become abandoned.
    6. Updating and giving Account info on third party insurance to Medicaid and Medicare clients and providers.
    7. Assist patients with appointment setting and clarification Liaison between patient and Doctors Office Insurance entry and verification.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma


Contact Center Specialist/Representative Resume

Summary : People oriented Business Administration graduate, interested in gaining experience within a technical support/customer service position. Offering great communication skills, organization.

Skills : Microsoft excel, Customer Service.

Description :

    1. Review, verify and enter the patient's demographic and insurance information to ensure data integrity.
    2. Answer multi-line telephone system and schedule appointments, contact or page physicians according to department questionnaires, protocols and templates.
    3. Contact patients to discuss their post-discharge appointment requirements; follow up and coordinate all appointments for the patient.
    4. Demonstrate the ability to understand the reason/needs of the patient or clinicians call and apply the decision-making ability to page.
    5. Identify and take action towards the resolution of problematic accounts through potential refunds, adjustments, payment transfers, etc.
    6. Adhere to Fair Debt Collection Practices Guidelines and understands the laws and regulations applicable to job functions.
    7. Identify, review, and research credit balance accounts, potential refunds, adjustments, payment transfers, etc.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Bachelor Of Science

Contact Center Specialist II Resume

Headline : Customer Support Specialist with several years in customer support as well as a few years in technical support. One year of experience in a healthcare setting. Use effective verbal and written communication skills.

Skills : Customer Service, Phones, Communication Skills, Fast Learner.

Description :

    1. Answering and routing of inbound and outbound calls.
    2. Scheduling appointments for consultations, exams, and procedures.
    3. Spokes with customers by phone and provide information on products and services.
    4. Identified customer concerns and entered their requests into the work database.
    5. Scheduled service appointments, took credit card payments and did billing collections.
    6. Helped applicants find employment by helping them complete the application process, updating their availability, and advising.
    7. Properly verified confidential information before proceeding with a conversation, following sensitivity regulations.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma

Contact Center Specialist I Resume

Objective : To secure a position within a company that will utilize skill sets and experience while promoting growth within the company.

Skills : Customer Service, Communication Skills.

Description :

    1. Adhering to strict company policies and bank regulations while meeting and maintaining daily and, monthly goals.
    2. Managing and servicing inbound calls within a call-center environment.
    3. Providing the customer with account balances all while enhancing the customer relationship with the bank.
    4. Resolving customer overdrafts issues while providing and educating customers about savings overdraft protection plans.
    5. Cross-selling/offering new products to the current customers as well as potential customers such as checking, account saving, certification of deposit money.
    6. Enrolling customers into online banking assisting with password reset, as well as mobile banking.
    7. Adhering to strict company policies and bank regulations while meeting and maintaining daily and, monthly goals.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Medical Coding

Contact Center Specialist/Co-ordinator Resume

Summary : Highly motivated individual interested in further enhancing my career. Possess communication and presentation skills, as well as the ability to work in a team or individual environment.

Skills : Microsoft Office, Organizational Skills, Time Management.

Description :

    1. Accurately and promptly schedules, rescheduled and cancels patient and provider appointments.
    2. Responsible for de-escalating phone calls that enter the queue in a calm.
    3. Ensures appointments are linked to the correct patient, guarantor, and insurance.
    4. Effectively and correctly enter notes in the Electronic Workflow application.
    5. Link labs appointment in scheduling system to appropriate lab order in the system, with minimal to no errors.
    6. Schedule patients for appointments Communicate with different practices Triage patients when needed Put messages back to different providers.
    7. Professionally and confidentially respond to incoming calls from borrowers and financial institutions regarding the insurance status of loans.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Diploma

Jr. Contact Center Specialist Resume

Objective : Objective is to obtain a position in a professional field that enhances college education and prior work experience.

Skills : Fluent Spanish, Type 54 wpm, Microsoft office.

Description :

    1. Answers incoming calls to a centralized phone queue with exceptional customer service skills.
    2. Conducts patient interview by telephone, to collect accurate financial, biographic and demographic information for admission or registration.
    3. Schedules patient appointments to be seen by providers at any WellSpan practice that is appropriate to the patient's needs.
    4. Explains financial requirements to the patient or responsible party and collects deposits or deductibles as required.
    5. Explains insurance coverage and requirements for precertification/preauthorization, as applicable.
    6. Registers patients in accordance with established policies and procedures.
    7. Understands patient insurance information and correctly enters that information into the billing system.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Psychology

Lead Contact Center Specialist Resume

Summary : A Contact Center Specialist and as a School Bus driver in industries including Depository Institutions. Most recently, have been working as a Contact Center Specialist.

Skills : Interpersonal, Organizing, Multitasking, Communication.

Description :

    1. Provided information about products and services. Effectively identified customer concerns over the phone.
    2. Recorded details of customer transactions, interactions, inquiries, complaints and comments.
    3. Prioritized data entry daily to ensure customers' needs were met.
    4. Ensured that appropriate changes were made to resolve customer concerns.
    5. Answer high volume of inbound calls Assist customer with general account questions.
    6. Perform maintenance on accounts Document account information Upgrade accounts Offer new products.
    7. Customer service Information verification Data entry Multi-tasking Appointment scheduling.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Diploma

Associate Contact Center Specialist Resume

Headline : Loyal, and dedicated individual who has an ambition to Succeed in any given environment.Capable of working efficiently on own, seeking a position where can develop and excel while giving best to an employer.

Skills : Technical Skills, Hard Working.

Description :

    1. Respond to a high volume of incoming calls from a customer regarding the status of coverage.
    2. Quickly analyze account history and providing accurate information to assist to resolve the customer issues.
    3. Verify insurance and input data into a proprietary legacy computer system, within agreed performance standard Manage multiple priorities.
    4. Necessary changes or updates to accounts records via the Insutrak tracking system.
    5. Process refund on Collateral Protection Insurance policies upon receipt of insurance documentation or verbal verification.
    6. Provide follow-up necessary to ensure customer satisfaction.
    7. Maintain courtesy and professionalism when dealing with difficult and irate callers.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Business

Asst. Contact Center Specialist Resume

Objective : Dedicated Desk Support I-Tier who provides exceptional customer service through active listening and problem solving. Desk Support I-Tier who maintains a high level of professionalism, patience and efficiency.

Skills : Leadership, Collections, Sales, Customer service.

Description :

    1. Provides superior customer service and solutions in an efficient manner and timeframe.
    2. Offers appropriate needs-based sales options and recognizes cross-sell opportunities to increase customer satisfaction and enhance customer relationship.
    3. Strong customer services focus on the ability to resolve routine customer complaints in an accurate and efficient manner.
    4. Ongoing training and briefing activities are provided to ensure awareness of changes in products and services.
    5. Processes transactions; accurately recording and updating actions and outcomes.
    6. Accurately completes all customer follow-up work.
    7. Maintain knowledge of products, services, and promotions to achieve business line goals.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
GED

Contact Center Specialist Resume

Headline : A disciplined and highly motivated financial services executive, with expertise in underwriting, loan processing for reputable financial service institutions, extensive problem solving abilities.

Skills : Communication Skills, Hard Working.

Description :

    1. Review of post-closing legal documents for accuracy and compliance.
    2. Performed loan funding transactions for all mortgages.
    3. Proven skill setting up tax and escrow accounts. Versed with credit union products and services.
    4. Assisted secondary market staff in meeting delivery deadlines by compiling and reviewing loans for accuracy.
    5. Addressed member inquiries and provided problem resolution in this high-volume Call Center environment.
    6. Generated referrals to HVFCU Business Partners.
    7. Contact for customer contact center specialists and operations staff for questions and assistance with daily work functions.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Liberal Arts