Contact Center Specialist Resume Samples

Description :

1. Exhibited great customer service, written communication, and soft skills with customers, email various departments.
2. Received back to back phone calls consistently from customers, branches, and 3rd parties.
3. Processed stop payments on checks for customers, close compromised, and lost debit cards.
4. Sent referrals to Discover for the new Cadence Discover Card. Utilize the program of Tempo, S1, and FIS to access customer's account information.
5. Added phone numbers to FIS so that customers can activate their new Cadence Debit Card.
6. Provided customers with their balances and assist them with their current and past transactions.
7. Increased limits on customer's debit cards, unblock, as well as order new cards.

Experience

7-10 Years

Level

Management

Education

Business Management

Description :

1. Performed over the phone transaction requests for Resetting online & voice response passwords/log in ID's, increase debit card limits.
2. Refunded fees associated with overdrawn or insufficient status.
3. Researched and resolved in-depth or advanced information needed for debit card transaction history, PIN attempts, & authentication of customer information.
4. Remained knowledgeable of bank-wide products while referring applicable needs over the phone to deepen & broaden customer relationships.
5. Managed & maintained departmental company intranet page. Make outbound service calls for customers that become abandoned.
6. Updated and giving Account info on third party insurance to Medicaid and Medicare clients and providers.
7. Assisted patients with appointment setting and clarification Liaison between patient and Doctors Office Insurance entry and verification.

Experience

2-5 Years

Level

Junior

Education

Diploma

Description :

1. Reviewed, verified, and enter the patient's demographic and insurance information to ensure data integrity.
2. Answered multi-line telephone system and schedule appointments, contact or page physicians according to department questionnaires, protocols and templates.
3. Contacted patients to discuss their post-discharge appointment requirements; follow up and coordinate all appointments for the patient.
4. Demonstrated the ability to understand the reason/needs of the patient or clinicians call and apply the decision-making ability to page.
5. Identified and take action towards the resolution of problematic accounts through potential refunds, adjustments, payment transfers, etc.
6. Adhered to Fair Debt Collection Practices Guidelines and understands the laws and regulations applicable to job functions.
7. Identified, reviewed, and researched credit balance accounts, potential refunds, adjustments, payment transfers, etc.

Experience

7-10 Years

Level

Management

Education

Bachelor Of Science

Description :

1. Answered and routed inbound and outbound calls.
2. Scheduled appointments for consultations, exams, and procedures.
3. Spoked with customers by phone and provide information on products and services.
4. Identified customer concerns and entered their requests into the work database.
5. Scheduled service appointments, took credit card payments, and did billing collections.
6. Helped applicants find employment by helping them complete the application process, updating their availability, and advising.
7. Properly verified confidential information before proceeding with a conversation, following sensitivity regulations.

Experience

5-7 Years

Level

Executive

Education

Diploma

Description :

1. Adhered to strict company policies and bank regulations while meeting and maintaining daily and, monthly goals.
2. Managed and serviced inbound calls within a call-center environment.
3. Provided the customer with account balances all while enhancing the customer relationship with the bank.
4. Resolved customer overdrafts issues while providing and educating customers about savings overdraft protection plans.
5. Offered new products to the current customers as well as potential customers such as checking, account saving, certification of deposit money.
6. Enrolled customers into online banking assisting with password reset, as well as mobile banking.
7. Adhered to strict company policies and bank regulations while meeting and maintaining daily and, monthly goals.

Experience

2-5 Years

Level

Junior

Education

Medical Coding

Description :

1. Accurately and promptly scheduled, rescheduled, and cancels patient and provider appointments.
2. Responsible for de-escalating phone calls that enter the queue in a calm.
3. Ensured appointments are linked to the correct patient, guarantor, and insurance.
4. Effectively and correctly enter notes in the Electronic Workflow application.
5. Linked labs appointment in scheduling system to appropriate lab order in the system, with minimal to no errors.
6. Scheduled patients for appointments Communicate with different practices Triage patients when needed Put messages back to different providers.
7. Professionally and confidentially responded to incoming calls from borrowers and financial institutions regarding the insurance status of loans.

Experience

7-10 Years

Level

Management

Education

Diploma

Description :

1. Answered incoming calls to a centralized phone queue with exceptional customer service skills.
2. Conducted patient interviews by telephone, to collect accurate financial, biographic, and demographic information for admission or registration.
3. Scheduled patient appointments to be seen by providers at any WellSpan practice that is appropriate to the patient's needs.
4. Explained financial requirements to the patient or responsible party and collects deposits or deductibles as required.
5. Explained insurance coverage and requirements for precertification/preauthorization, as applicable.
6. Registered patients in accordance with established policies and procedures.
7. Understood patient insurance information and correctly enters that information into the billing system.

Experience

2-5 Years

Level

Junior

Education

Psychology

Description :

1. Provided information about products and services. Effectively identified customer concerns over the phone.
2. Recorded details of customer transactions, interactions, inquiries, complaints, and comments.
3. Prioritized data entry daily to ensure customers' needs were met.
4. Ensured that appropriate changes were made to resolve customer concerns.
5. Answered a high volume of inbound calls Assist customers with general account questions.
6. Performed maintenance on accounts Document account information Upgrade accounts Offer new products.
   
7. Customer service Information verification Data entry Multi-tasking Appointment scheduling.

Experience

7-10 Years

Level

Management

Education

Diploma

Description :

1. Responded to a high volume of incoming calls from a customer regarding the status of coverage.
2. Quickly analyzed account history and providing accurate information to assist to resolve the customer issues.
3. Verified insurance and input data into a proprietary legacy computer system, within agreed performance standard, Manage multiple priorities.
4. Changed or updated to accounts records via the Insutrak tracking system.
5. Processed refund on Collateral Protection Insurance policies upon receipt of insurance documentation or verbal verification.
6. Provided follow-up necessary to ensure customer satisfaction.
7. Maintained courtesy and professionalism when dealing with difficult and irate callers.

Experience

5-7 Years

Level

Executive

Education

Business

Description :

1. Provided superior customer service and solutions in an efficient manner and timeframe.
2. Offered appropriate needs-based sales options and recognizes cross-sell opportunities to increase customer satisfaction and enhance customer relationship.
3. Strong customer services focused on the ability to resolve routine customer complaints in an accurate and efficient manner.
4. Provided to ensure awareness of changes in products and services.
5. Processed transactions; accurately recording and updating actions and outcomes.
6. Accurately completed all customer follow-up work.
7. Maintained knowledge of products, services, and promotions to achieve business line goals.

Experience

2-5 Years

Level

Junior

Education

GED

Description :

1. Reviewed of post-closing legal documents for accuracy and compliance.
2. Performed loan funding transactions for all mortgages.
3. Proved skill setting up tax and escrow accounts. Versed with credit union products and services.
4. Assisted secondary market staff in meeting delivery deadlines by compiling and reviewing loans for accuracy.
5. Addressed member inquiries and provided problem resolution in this high-volume Call Center environment.
6. Generated referrals to HVFCU Business Partners.
7. Contacted customer contact center specialists and operations staff for questions and assistance with daily work functions.

Experience

5-7 Years

Level

Executive

Education

Liberal Arts