Credit Card Analyst Resume
Objective : To establish a long-term career in a company where I may utilize my Credit Card Analyst professional skills and knowledge to be an effective Associate Program Manager and inspiration to those around me.
Skills : Organizational Skills, Customer Service.
Description :
- Processed of credit cards.
- Researched and corrected of existing credit card problems.
- Researched charge back issues for Discover, MasterCard, Visa and American Express cards.
- Issued credits by Cybercast, Pc Authorize.
- Charged accounts by Cybercast.
- Used Microsoft Access to query by credit card number.
- Manually authorized credits using the internet.
Experience
2-5 Years
Level
Executive
Education
BS In Accounting
Credit Card Analyst Resume
Objective : Results-oriented Credit Card Analyst professional with a proven track record of developing and executing strategies towards the company and departmental mission. Energetic individual that pays attention to detail, has an excellent work ethic, and motivated to succeed.
Skills : Mortgage And Auto Lending In Bankruptcy, Credit Card.
Description :
- Analyzed and judgmentally make consistent credit decisions based on the customer's stability, ability and willingness to repay credit debts.
- Interpreted debt to income ratios and utilization ratios when making decisions.
- Called to develop applicant information when there is lack of file or thin file.
- Complied with all Federal Regulations, bank policy and procedures that govern the credit industry.
- Ensured that all applications are validated for information in compliance with US Patriot Act using online avenues of validation.
- Researched and Adjustment Representative II Researched and analyze transactions to determine accounting entries for the Secured Credit Card Department.
- Reconciled the banks Cash and Credit Balance Refund Accounts by making adjustments to borrowers DDA accounts.
Experience
2-5 Years
Level
Junior
Education
GED
Credit Card Analyst Resume
Objective : Credit Card Analyst with 4 years of experience in Managing a wholistic plan to offer the right product to the applicant and develop the products features with the customers needs and risk, Improving/developing existing customer,management strategies: high risk account management, line management, authorizations, etc.
Skills : Accounting Clerk - Payables & Receivables.
Description :
- Resolved delinquent accounts from 30-180+ days past due.
- Helped prevent credit damage to credit scores.
- Collected on overdue accounts using negotiating skills to help pay off delinquent credit accounts by removing fees or with payment programs.
- Used better judgment both the bank and the customer.
- Maintained accounts and tracking information to work accounts on a daily basis.
- Taken 1,000+ calls a day on a auto dialer.
- Provided programs and work with agencies that can help with Annual percentage rates.
Experience
2-5 Years
Level
Executive
Education
MS
Credit Card Analyst Resume
Summary : More than 9 years' successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place. Possess solid computer skills.
Skills : Interpersonal, Customer Service, Computer, Office Management.
Description :
- Supported sales reps in opening new accounts and upgrading existing services.
- Maintained quality control/satisfaction records, constantly seeking new ways to improve customer service in a call center environment.
- Managed a wholistic plan to offer the right product to the applicant and develop the products features with the customers needs and risk.
- Improved/developed existing customer management strategies: high risk account management, line management, authorizations etc.
- Achieved Portfolio KPIs: Approval Rates, Attrition Rates, Loss Rates, Revenue, RoA & RoE etc.
- Designed proper tests to accumulate data for credit strategies continuous improvement.
- Improved strategies and model performance by researching new credit bureau attributes and other alternative data sources.
Experience
7-10 Years
Level
Management
Education
GED
Credit Card Analyst Resume
Headline : A dependable and hardworking finance professional, with demonstrated experience in profit and loss management, forecasting, financial reporting and analysis, financial planning, financial closing activities, accounting, and accounts payable and receivable. Leverages outstanding interpersonal skills to coordinate with customers and associates, ensuring the achievement of established business objectives.
Skills : Matlab, Word, Photoshop, Photography, Labview.
Description :
- Served as data analyst.
- Confirmed accuracy of data, such as SS number, DOB, address, driver's license, and branch number, on credit card applications.
- Entered and tracked data on computer mainframe system.
- Ordered credit cards, developed and sent out welcome letters, and held responsibility for denials, scanning, and creating CIFs.
- Completed all jobs by time requested.
- Contributed to special project assigned by department.
- Assisted with software problems, printers, and files.
Experience
5-7 Years
Level
Executive
Education
M.S. In Accounting
Credit Card Analyst Resume
Headline : Hardworking, organized, and analytical Credit Card Analyst professional with a proven background delivering sensible business technology solutions on time and under budget while working as a team member or team leader.
Skills : Microsoft Office, Management, Data Entry, Call Center, Computer Skills, Account Management, Filing, Faxing, Detail Oriented, Keyboarding, Kronos, Sales, Collections, Research, Cold Calling.
Description :
- Handled inbound service calls from clients, while looking for sales referral opportunities for personal banking products and services.
- Answered clients' questions within set standards.
- Resolved problems and complaints clients may have about banking products and services.
- Trained on SunTrust products, systems, policies, SunTrust Online (STOLI) sales skills and other procedures, client service and referrals.
- Supported sales reps in opening new accounts and upgrading existing service.
- Quickly and effectively solved customer challenges.
- Experienced in credit card analytics Strong analytical capability and problem-solving skills.
Experience
5-7 Years
Level
Executive
Education
GED
Credit Card Analyst Resume
Summary : Credit Card Analyst Professional with over 15 years of experience Detail-oriented, efficient and organized professional with extensive experience in accounting/payroll systems Known ability to be flexible, quickly learn new skills and work collaboratively with teams across the organization.
Skills : Organizational Skills, Leadership.
Description :
- Manipulated Credit Card data through Passport and SAP Software.
- Transfered, exported and matched payments.
- Researched variances and make entries.
- Compiled data for Credit Card reconciliations and make entries when needed.
- Verified entries through Passport and SAP Software.
- Worked a large volume queue of pending credit card orders in an efficient manner.
- Communicated with customers, credit card companies and banks during the verification and validation process for online purchase transactions.
Experience
10+ Years
Level
Senior
Education
MS
Credit Card Analyst Resume
Headline : To work for a diverse company that will utilize my customer service skills and helps develop the additional educational and employment skills I have obtained that are needed to successfully perform in a fast-paced office environment.
Skills : Microsoft Excel, Outlook, Various ERP Systems.
Description :
- Monitored centralized hotels credit card transmissions for exceptions and rejections.
- Researched and cleared variances by contacting individual hotels to correct.
- Helped properties by assisting hotel personnel with chargeback and other problems as they arise.
- Ensured all credit card deposits and withdrawals are posted, as well as by making journal entries to clear miscodes and post payments and discounts.
- Assisted supervisor in other duties in her absence or as needed.
- Maintained confidentiality and Professionalism at all times.
- Call monitored, offering to coach when needed and applying new changes at a responsible speed.
Experience
5-7 Years
Level
Executive
Education
Bachelor's Of Science
Credit Card Analyst Resume
Headline : Achieving Portfolio KPIs: Approval Rates, Attrition Rates, Loss Rates, Revenue, RoA RoE etc, Designing proper tests to accumulate data for credit strategies continuous improvement.
Skills : MS Office, SAP, Customer Service, Technical Support, Reporting & Analysis.
Description :
- Followed compliance and company policy changes by asking questions and maintain employee of the month two times in a row for the month of in charge off accounts.
- Ensured that all items are within quality and service levels.
- Updated oracle database with credits and debits to accounts.
- Called Banks to verify name, address and account numbers for pending orders.
- Validated pending orders to be shipped and voided orders that were pending and not valid.
- Collaborated with stakeholders to identify key business assumptions and hypotheses around line of business strategy then execute.
- Assisted experienced Business Strategy Analysts and other subject matter experts with refining hypotheses and identifying business questions to explore further.
Experience
5-7 Years
Level
Executive
Education
G.E.D
Credit Card Analyst Resume
Headline : As a Credit Card Analyst, responsible for Working strategically with internal/external partners including American Express, creative agencies and Delta Marketing teams to acquire the right customers, ensure consistency among products and deliverables, influence change and drive profitable growth with data and insights in accordance with Deltas purpose, mission, values and adherence to regulatory governance.
Skills : Analyst, MS Office.
Description :
- Developed the analytical framework and blueprint to answer business questions identified in the business portfolio, product, or member experience.
- Collaborated cross-functionally with key stakeholders to evaluate and uncover strategic insights related to Profit & Loss performance, Business Operations, Risk Management, including Product Strategy, Pricing, Marketing, Sales, Credit Risk, Distribution Channels, and Member Experience.
- Executed on analytically complex projects to enact the insights.
- Leveraged advanced data-driven problem-solving techniques to manipulate and interpret business data.
- Translated findings into insights for strategy management and execution.
- Prepared materials that help communicate the significance of the strategic insights to senior leaders and other key stakeholders.
- Participated in key stakeholder meetings.
Experience
5-7 Years
Level
Executive
Education
GED
