A Customer Care Assistant is the main point of contact between the company and its customers. The work activities typically listed on the Customer Care Assistant Resume include some or all of the following – accepting orders, clarifying issues and queries of customers, providing needed information, rendering advice, handling returns and exchange of product, cold calling prospects, providing help and support on customers over phone such as advising on how to assemble or install a product; or how to operate an equipment; and escalating issues to seniors.
A well-drafted resume should focus on the following skills – familiarity with office equipment, proficiency with multi-line systems, significant work experience, telephone etiquette, the ability to manage multiple accounts, and extensive knowledge of the company’s product and service. High school education is needed to the least; however, higher studies will be appreciated.
Headline : Several years experience in customer care and general office procedures; possess knowledge of principles of basic management and organization. Demonstrated ability to communicate at all organizational levels; able to work effectively as a team member. Fluent in operating standard office equipment including computers, telephones systems, switchboards, calculators, copiers, and facsimile machines. Computer literate, type 55 words per minute and strong ability to multitask.
Provide customer assistance and solutions to complex issues for diverse clientele to help customers calling for service and billing assistance.
Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.
Access electronic and paper cataloging systems to look up product information and availability Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.
Responsible for operating telephone switchboard to answer, screen, and forward calls, while effectively providing information, taking messages, and scheduling appointments.
Strive to perform beyond my role, and volunteer with projects while developing new ideas to achieve more efficient procedures.
Successfully develop and maintain strong relationships with other departments.
Manage files and maintain records in a variety of database systems.
Express the importance of team unity and its correlation with overall success.
Experience
5-7 Years
Level
Executive
Education
Business Administration
Customer Care Assistant I Resume
Objective : Energetic, results-oriented. Eager to bring strong administrative skills to a growing company in need of top-level support. Excellent organization, communication, and relationship-building skills. Articulate and friendly with a professional demeanor.
Using a computerized system, responds to customer inquiries in a call center environment.
Responds to telephone inquiries and complaints using standard scripts and procedures.
Gathers information, researches/resolves inquiries and logs customer calls.
Communicates appropriate options for resolution in a timely manner Informs customers about services available and assesses customer needs.
Provides functional guidance, training and assistance to lower level staff Provides assistance, training and troubleshooting support to lower level staff.
Schedules work to ensure accurate phone coverage monitors priority of calls and shifts escalated calls to assure resolution to problems Prepares standard reports to track workload, response time and quality of input.
Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness.
Experience
2-5 Years
Level
Junior
Education
Bachelor's In Biology
Customer Care Assistant II Resume
Summary : Confident candidate that will exceed expectations while obtaining personal and professional growth to contribute to the organization's progression and satisfaction. Promotes accuracy and quality service, while dominating in training and creating new skills.
Skills : Microsoft Office, Customer Service, Verbal Communication, Written Communication.
Description :
Determines requirements by working with customers.
Answers inquiries by clarifying desired information; researching, locating, and providing information.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
Maintains call center database by entering information.
Keeps equipment operational by following established procedures; reporting malfunctions job knowledge by participating in educational opportunities.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Experience
7-10 Years
Level
Management
Education
Certified Medical Assistant
Customer Care Assistant III Resume
Summary : Strong background in customer service including supervisory experience, with a history of goal-oriented success due to the following: Excellent verbal and written communication skills, proficiency with Microsoft Office, exemplary work ethic, self-motivated, detail-oriented, organized, reliable, adaptable and professional. Proven ability to establish effective, long-lasting relationships with clients and co-workers.
Skills : Answering The Phone And Working With Computers.
Description :
Worked within the Metlife Disability department for the purpose of obtaining health information to substantiate and support short term disability claims.
Responsible for researching, resolving, and documenting customer inquiries in compliance with HIPAA guidelines.
Communicated with medical professionals and claimants, initiating research related interviews, and scheduling follow-up tasks.
Demonstrated the ability to work independently from a home office environment.
Assisted with the company job fair by conducting applicant interviews for various business units.
Provided training for newly hired employees.
Consistently met or exceeded monthly departmental goals regarding production times and quality assessments.
Achieved the status of Employee of the Month.
Experience
10+ Years
Level
Senior
Education
General Studies
Sr. Customer Care Assistant Resume
Summary : Sale Representative with 3 years of experience in retail environments. Recognized for ability to communicate with customers, providing exceptional service that ensure client retention and positive feedback. Proven ability to increase sales through up selling techniques as well as implementing processes that drive profitability.
Skills : Fluent in Microsoft Word, Excel, and Powerpoint, Knowlege of Medicaid and Medicare, Knowledge of Co-Pays and Deductibles, Knowledge of HIPPA, Faxing, Typing, and Copying.
Description :
Enter claim payments, reserves and new claims on computer system, inputting concise yet sufficient file documentation.
Contact or interview claimants, doctors, medical specialists, or employers to get additional information.
Answer phone calls and direct calls to appropriate parties or take messages.
Compare data with source documents, or re-enter data in verification format to detect errors.
Compile, sort and verify the accuracy of data before it is entered.
Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.
File and retrieve corporate documents, records, and reports.
Open, sort, and distribute incoming correspondence, including faxes and email.
Experience
7-10 Years
Level
Senior
Education
Associates Of Sciences
Jr. Customer Care Assistant Resume
Objective : Enjoy learning new things that can help me move further in my career or make me a more significant asset to any employer. I have experience in providing quality care and support to individuals with special needs.
Skills : Microsoft Office.
Description :
Full - Time Using a computerized system responds to customer inquiries in a call center environment.
Responds to telephone inquiries and complaints using standard scripts and procedures.
Gathers information, researches/resolves inquiries and logs customer calls.
Communicates appropriate options for resolution in a timely manner.
Informs customers about services available and assesses customer needs.
Provides functional guidance, training and assistance to lower level staff.
Provides assistance, training and troubleshooting support to lower level staff.
Schedules work to ensures accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems.
Experience
2-5 Years
Level
Executive
Education
Bachelor Of Science
Lead Customer Care Assistant Resume
Objective : To obtain a suitable position where my customer service relations can be fully utilized to improve customer satisfaction and enhance the company brand name.
Responds to telephone inquiries and complaints using standard scripts and procedures.
Gathers information, researches/resolves inquiries and logs customer calls.
Communicates appropriate options for resolution in a timely manner.
Informs customers about services available and assesses customer needs.
Provides functional guidance, training and assistance to lower level staff.
Provides assistance, training and troubleshooting support to lower level staff.
Schedules work to ensure accurate phone coverage monitors priority of calls and shifts escalated calls to assure resolution to problems.
Prepares standard reports to track workload, response time and quality of input.
Experience
2-5 Years
Level
Executive
Education
Cosmetology
Customer Care Assistant/Associate Resume
Objective : Seeking a open position at a company which I can and may grow, and succeed in the company as well in life. I also wish to build upon my skills and better myself as a future employee.
Skills : Apple Or Macintosh Computers, Data Entry Terminal, EMail Software, Graphics Or Drawing Software, Internet Browser, Peripheral Devices, Personal Computers Presentation Software, Spreadsheet Software, Word Processing Software, Language Skills- English Excellent.
Description :
Answered customer inquiries and resolved customer complaints using standard scripts and procedures.
Gathered information, researched/resolved inquiries and loged customer calls.
Communicate appropriate options for resolution in a timely manner.
Informed customers about services available and assesses customer needs.
Prepare standard reports to track workload, response time and quality of input.
Schedule work to ensure accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems.
Assisted in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness.
Experience
2-5 Years
Level
Executive
Education
Fine Arts
Customer Care Assistant/Supervisor Resume
Objective : Expert retail sales professional offering 3 years experience in retail customer service and retail management. Focused on exceeding sales goals. Could multitask in fast pace environments Teamworker Friendly and could get along with people easily.
Skills : Communication skills, organizational skills, time management skills, multitasking skills, leadership skills, problem solving skills, project management skills, typing skills 57 WPM, Microsoft Word PowerPoint, Excel, Publisher, Internet Explorer, e-mail Typing speed: 52 wpm.
Description :
Effectively managed a high-volume of inbound and outbound customer calls.
Answered a constant flow of customer calls with up to 100 calls in queue per minute.
Addressed and resolved customer product complaints empathetically and professionally.
Gathered and verified all required customer information for tracking purposes.
Defused volatile customer situations calmly and courteously.
Accurately documented, researched and resolved customer service issues.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Met or exceeded service and quality standards every review period.
Experience
0-2 Years
Level
Entry Level
Education
Customer Service
Customer Care Assistant/Executive Resume
Objective : Currently Seeking A Position Offering An Opportunity For Growth And Advancement Using My Customer Service Skills In An Exciting And Challenging Environment.
Responded to telephone inquiries and complaints using standard scripts and procedures.
Gathered information, researched/resolved inquiries and logged customer calls.
Communicated appropriate options for resolution in a timely manner.
Informed customers about services available and assesses customer needs.
Provided functional guidance, training, troubleshooting support and assistance to lower level staff.
Prepared standard reports to track workload, response time and quality of input.
Assisted in planning and implementing department goals and made recommendations to management to improve efficiency and effectiveness.
Experience
2-5 Years
Level
Executive
Education
Bachelor Of Arts
Customer Care Assistant/Head Resume
Objective : Highly enthusiastic customer service professional with 10+ years client interface experience. Results-driven with proven ability to establish rapport with clients.
Skills : Microsoft Office, Outlook, CRM.
Description :
Cross-trained and provided back-up for other customer service representatives when needed.
Resolved product issues and shared benefits of new technology.
Managed quality communication, customer support and product representation for each client.
Expressed appreciation and invited customers to continue to be long term customers.
Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
Assisted customers with store and product complaints.
Kept abreast of rapidly evolving technology.
Answered incoming calls and assisted customers accordingly.
Experience
2-5 Years
Level
Junior
Education
Diploma In General
Customer Care Assistant Resume
Summary : Seeking a Customer Care position where my customer relations experience can be fully utilized to improve customer satisfaction and enhance the company brand name.
Skills : Clerical and Microsoft office suite, and customer service skills.
Description :
Responds to telephone inquiries and complaints using standard scripts and procedures.
Gathers information, researches/resolves inquiries and logs customer calls.
Communicates appropriate options for resolution in a timely manner.
Informs customers about services available and assesses customer needs.
Provides functional guidance, training, support and assistance to lower level staff.
Prepares standard reports to track workload, response time and quality of input.
Operates several different systems to meet customer needs in timely manner.
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