A Dispute Analyst is responsible for helping the company to get its hard-earned revenue, and to solve disputes. Job responsibilities associated with the role are listed on the Dispute Analyst Resume as – researching credit card disputes and building dispute cases to recover funds for merchants; validating appropriate data from internal and third-party systems, ensuring appropriate course of action is pursued, monitoring disputed transactions for possible fraudulent activity, and serving customers by solving product and service problems.
The job description should contain the following skills – strong computer skills, experience in disputes, or the payments industry, detail-oriented and result-driven approach, the ability to listen to customers and solve conflicts, the ability to analyse information and think through difficult problems. A high school diploma or GED is necessary.
Summary : Dispute Analyst with 10 years of experience in Using mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives, and to guide parties toward mutual agreement, Scheduling appointments for parties to meet for mediation.
Conferred with disputants to clarify issues, identified underlying concerns, and developed an understanding of their respective needs and interests.
Prepared settlement agreements for disputants to sign.
Organised and delivered public presentations about mediation to organisations such as community agencies and schools.
Analysed evidence and applied relevant laws, regulations, policies, and precedents in order to reach conclusions.
Prepared written opinions and decisions regarding cases.
Provided process walk through to technical team members on business processes and measurement for business objectives.
Conducted training and knowledge to internal employees on BPMN.
Experience
10+ Years
Level
Senior
Education
BS In Childhood Education
Dispute Analyst Resume
Headline : Dispute Analyst is researching and resolving consumer-initiated inquiries and disputes from various channels including USPS mail, email, and the Company's website in accordance with policies, procedures as well as State, local and Federal regulations, i.e. Fair Credit Reporting Act (FCRA).
Skills : Management, Customer Service, Call Center Experience, Sales, Teaching.
Description :
Opened disputes for clients, on charges that they are having trouble getting recourse on with merchants.
Reported fraud on credit card accounts.
Worked with security services on resolutions for fraudulent activity.
Asked probing questions.
Worked closely with outside vendors.
Responded to inquiries in writing to resolve disputes.
Ruled on exceptions, motions, and admissibility of evidence.
Experience
5-7 Years
Level
Executive
Education
BA In Marketing
Dispute Analyst Resume
Headline : Seeking a Dispute Analyst position where my extensive knowledge, background, experience and collection of skills will be utilized and valued, Conducting investigations surrounding consumers dispute claims. This includes but is not limited to reviewing account notes, collaborating with internal teams, communicating with clients, managing consumer reporting utilizing resource tools, i.e. e-Oscar, requesting Validation of Debt (VOD).
Skills : Medical Terminology, Planning.
Description :
Responsible for inquiring about transactions in question that are being disputed by our customers for an investigation.
Researched different merchants, making out bound calls to said merchants, to determine the validity of the transactions.
Disputed is necessary, filing the claim for the customer by asking a series of in-depth questions to better assist with the investigation.
Asked to do an additional daily task to assist with the claims being filed after our regular office hours have ended.
Reviewed and prepared documents that the customers will need for their claim.
Used Skills needed for this job that I obtain are being efficient in Microsoft Word, Excel, Printing, Faxing, Horizon, ITTS and Direct.
Able to multitask, actively listen, conduct myself with professional phone etiquette and maintain a positive attitude.
Experience
5-7 Years
Level
Executive
Education
GED
Dispute Analyst Resume
Objective : Finally achieving my bachelor's degree in Human Services my current objective is to learn all I can about the HS field. I would like to volunteer my services to an organization that can provide me with new knowledge and help me develop new skills. Over the last three years I had the opportunity to volunteer for three different non-profit organizations within the Human Service field that proved beneficial to my education.
Skills : All Office procedures, Microsoft Word/Excel/Power Point, White Board.
Description :
Reviewed accounts to determine the appropriate action.
Entered correct data into different software systems.
Researched price changes.
Conducted FPP meetings Promoted to FPP claims Interacted with Team Members (Team Player).
Worked in a fast paced environment.
Multi-tacked and met deadlines.
Arranged and conducted hearings to obtain information and evidence relative to disposition of claims.
Experience
2-5 Years
Level
Executive
Education
Bachelors
Dispute Analyst Resume
Headline : Results-oriented Dispute Analyst with over nine years of professional experience, extensive knowledge of accounting procedures and general accounting processes. I am extremely self-motivated and team oriented with a strong sense of accountability while maintaining a high level of attention to detail. I possess the necessary skills and experience you are seeking and would make a valuable addition to your Team. Leadership Communication Collaboration SAP R/3 BW SAP Verify.
Skills : Accounting, Procurement, MS Office.
Description :
Assisted customers with resolving invoice disputes.
Communicated the analytical status and informed issues to appropriate contacts using escalation matrix.
Reviewed tax discrepancies on invoices and verified tax documents before entering tax credits.
Researched invoice issues in SAP for Purchase Order disputes and resolved them by using the internal sales system and customer contact.
Prepared journal entries; maintained and reconciled ledger accounts.
Collected data, allocated costs and prepared reports on aging accounts.
Identified, opened, negotiated and resolved billing disputes with vendors.
Experience
5-7 Years
Level
Executive
Education
BS In Accounting
Dispute Analyst Resume
Headline : Experienced providing exceptional Dispute Analyst which resulted in good verbal communication skills. Experienced meeting and often exceeding set goals used to monitor work outcomes. Experienced following required policies and procedures to maintain quality assurance and control. Strong investigative skills.
Skills : Microsoft Office, Sales, Customer Service, Photoshop, Photography, Management, Marketing, Advertising, Medical Terminology, Hipaa.
Description :
Worked as a Disputes Analyst investigating claims being filed by our cardholder.
Assigned claims daily and fully in charge of these claims until they are finalized.
Issued credit to accounts when necessary after a investigation has taken place.
Responsible for being in compliance with Regulation E guidelines.
Reached out to account owners when needed for additional information regarding claim.
Responsible for other task as a disputes investigator such running IVR queries for the entire disputes team as requested.
Captured all Campaign related business process in Blue Works Live.
Experience
5-7 Years
Level
Executive
Education
BA In Criminal Justice
Dispute Analyst Resume
Objective : Dispute Analyst with over 5 years experience, GAAP & Adv.Excel, professional self-starter with proven success, capable of multi-tasking, meeting goals and deadlines. Skill Proficiency JD Edwards (Oracle) Elite Software Insurance (legal) Electronic Billing Analysis CMS General Accounting Acceptable Principals (GAAP) & Forecasting SAP OS-XP People Soft Quick-books MACS MS Access, Excel (Adv. level - Data Sort, Filters, Pivot Tables, Cond Format, Sum If, V-Look Up) Aderant Lotus Notes Accent Day-Break Xytech Epic (Beg.).
Skills : Advanced Excel & Word, SAP, JD Oracle.
Description :
Organised events promotions with teams of 2 to 3 for special projects.
Prioritised and planed workload to meet critical deadlines, under minimal supervision.
Reviewed request for extended warranty repair.
Negotiated independently with consumer clientele for a resolution from disputes between customers and dealerships on warranty repairs.
Provided leadership initiative with organized follow-up using MS Office, Lotus Notes and worked under time constraints.
Analyzed financial information in compliance with company policies regulations, created spreadsheet and flowcharts for department team analysis as needed.
Processed payment disputes as a third party back office operations; researching facts presented while assuring compliance with regulations are upheld.
Experience
2-5 Years
Level
Junior
Education
Diploma
Dispute Analyst Resume
Summary : Dispute Analyst professional with several years of experience working in a variety of settings, including Fortune 500 companies. Go-to-guy with a serious knack for numbers. Specializing in analyzing financial data, spotting trends and developing forecasts.
Skills : Microsoft Office, Excel, Word, Power point, and Publisher. Live trainings and webinars.
Description :
Met client's key requirements, providing highly specialized service and value.
Executed completion of processes within expected.
Followed each case to its resolution.
Ongoing trained with compliance requirements.
Hired on a contract basis to help the Finance team manage Accounts Receivable.
Responsible for managing customer disputes through SAP, CRM and spreadsheet management.
Researched customer accounting disputes that had been entered on the company dispute module.
Experience
7-10 Years
Level
Management
Education
Bachelor Of Science
Dispute Analyst Resume
Objective : A mixture of strong problem solving and decision making skill sets coupled with excellent oral and written communication. A detail oriented team member. The ability to work independently or as part of a team, bringing a value added knowledge base and professional skill set to any assignment. A dependable, conscious, professional with a proactive approach in preparation of reports, ensuring completeness and accuracy.
Skills : Microsoft Office Proficiency, Strong Organisational Skills, Excel Spreadsheets, Time Management, Adaptive Team Player, Active Listening , Energetic Work Attitude.
Description :
Responded to customer inquiries and processing credit card billing disputes.
Worked in partnership with issuing banks and management to ensure proper and correct codes are used.
Handled customer inquiries and complaints via incoming calls or written correspondence.
Processed cardholder disputes and responded to customers according to policy and procedure.
Processed Visa and MasterCard chargebacks, representment, pre-arbitration and compliance.
Processed credits and debits to customer account as well as merchant banks.
Processed email, mailed and called in fraud/disputed charges to credit card accounts.
Experience
2-5 Years
Level
Junior
Education
Bachelors
Dispute Analyst Resume
Objective : As a Dispute Analyst position responsible for Researching data reporting with Transunion, Experian, and Equifax to ascertain information relevant to the investigation process, Responding promptly via email to disputes received from internal departments outlining dispute findings.
Skills : Customer Service Professional, Highly Organised, A Self Starter Capable Of Working Independently. Basic Computer Certifications With A Background In Maintenance, Creative Writing, Trained In Working With Special Needs Individuals. Production Coordinator.
Description :
Investigated/resolved fraud claims/disputed charges within strict guidelines & time-frames.
Requested all the necessary documentation in resolving each matter quickly and efficiently.
Evaluated information to determine compliance with company standards.
Assisted 3rd Party Collection Team with customer reports, dispute resolution and accounting analysis.
Handled incoming and outbound calls concerning payments.
Promoted up to a Dispute Analyst in 2-3 months.
Collaborated with LoB to specify business purpose and objectives for all processes.
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