Leasing Consultant Resume Samples

Description :

1. Renting apartments, whether it's to a new prospect or a current resident.
2. Responsible to assist the Property Manager and Assistant Manager as directed.
3. Performing all tasks related to renting apartment homes including generating traffic, responding to telephone and internet inquiries.
4. Greeting prospective residents, touring prospective residents throughout the property, qualifying prospects and closing the sale by obtaining a rental application and a deposit.
5. Inspecting the entire property (office, models, compactor, vacant, and amenity areas) daily for cleanliness.
6. Processing rental applications, obtain required documents, schedule move-ins and prepare all lease file documents.
7. Following-up with prospective residents including a phone call within 24 hours and a minimum of two additional follow up contacts.
8. Assisting with planning and implementation of community marketing plan to generate traffic.
9. Recording resident service requests accurately and in detail to assist the maintenance team in the timely completion of all requests.

Experience

2-5 Years

Level

Junior

Education

High School

Description :

1. Successfully practicing sales techniques to present our available properties to prospective residents.
2. Responsible for setting appointments, all email correspondence, answering multi-phone lines, accepting rental payments and new application deposits, processing applications for criminal background checks and credit checks.
3. Immediately following-up on prospects that did not close and attempt to close sale again.
4. Having the prospect complete application and securing deposit in accordance with the company procedures and fair housing requirements.
5. Immediately recording all telephone and in-person visits on appropriate reports.
6. Assisting in monitoring renewals and additional notices and when needed distributing and following-up on appropriate notices.
7. Maintaining tenant relations with regular tenant visits and phone calls.
8. Reviewing all leases to guarantee that tenants received the proper level of service.

Experience

2-5 Years

Level

Junior

Education

General Studies

Description :

1. Greeting prospects and qualify by covering all criteria (asking questions, utilizing completed guest cards, etc.).
2. Immediately recording all telephone and in-person visits on appropriate reports.
3. Filing own guest cards and maintain according to established procedures.
4. Inspecting models and available "market ready", communicating related service needs to the Property Manager.
5. Demonstrating community and apartment/model and applying product knowledge to clients’ needs by communicating the features and benefits and closing the sale.
6. Having the prospect complete application and securing deposit in accordance with the company procedures and requirements.
7. Updating availability report, processing applications for approvals. (i.e., credit check, rental history, etc.).
8. Submitting processed applications to the Community Manager for approval. Following up with applicant regarding status.
9. Ensuring the apartment is ready for the resident to move-in on the agreed date.
10. Immediately following-up on prospects that did not close and attempting to close sale again. If unable to help prospect, referring them to sister communities to meet the prospect's needs.

Experience

5-7 Years

Level

Executive

Education

Certification in Real Estate

Description :

1. Greeting, assisting, and leasing apartments to all prospective residents who enter the community.
2. Ensuring the appearance of the model apartment and target apartments are acceptable for showing.
3. Responsible for reporting market survey reports. Accepting and completing the required application information from prospective residents.
4. Creating all lease documents and facilitating getting all parties to sign where required.
5. Maintaining and updating the Property Information Handbook and Advertising Log Book.
6. Assisting the Property Manager in ensuring all property marketing is current, accurate, relevant and at its greatest effect.
7. Responsible for daily marketing efforts through Craigslist and/or other outreach.
8. Helping Assistant Property Manager in building and maintaining a resident relations program.
9. Distributing all company or community-issued notices.
10. Maintaining accurate monthly commission records on leases and renewals for bonus purposes.

Experience

5-7 Years

Level

Executive

Education

Bachelor Of Science

Description :

1. Proactively managing sales, outreach, prospecting and lead generation with a primary focus of converting leads into sales.
2. Interacting with neighborhood groups and community organizations.
3. Acknowledging, standing and greeting all residents as well as prospective residents.
4. Performing a needs analysis for prospective residents and providing a professional, positive and engaging experience for prospects while touring the apartment homes and community.
5. Taking resident complaints and identifying a proper protocol to resolve issues, elevating issues to management, if necessary.
6. Assisting in the preparation of marketing material packets for business and community outreach. Reviewing property website and social media accounts daily. Attending assigned community/resident events.
7. Regularly conducting, completing and updating marketing surveys to include both telephone and physical shops of competitors.
8. Processing apartment applications, move-in and lease renewals by accurately completing all related paperwork.

Experience

2-5 Years

Level

Junior

Education

BS in Mass Communication

Description :

1. Achieving daily, weekly and monthly individual leasing goals to contribute to team and property leasing goals as established by the operational budget.
2. Utilizing sales tools including rapport building, qualifying, and closing during each sales interaction or presentation.
3. Qualifying prospects by collecting and compiling personal data, entering data into the database, initiating background checks and providing follow up status to prospect.
4. Communicating move-in/move-out apartment status to other team members and ensuring apartments are move-in ready.
5. Taking action to ensure move-ins occur to satisfy new resident and minimize apartment vacancy.
6. Interfacing with clients and prospects to successfully define the parameters, terms and limitations surrounding a possible lease, listing and related documents.
7. Completing all required paperwork, associated with leasing, service, and satisfaction, accurately and in a timely manner.
8. Performing bookkeeping and financial activities including calculating monthly rents, pro-rated rents and preparing letters for delinquent payments, among others.

Experience

2-5 Years

Level

Junior

Education

Diploma

Description :

1. Demonstrating community and apartment/model and apply product knowledge to clients' needs by communicating the features and benefits, and closing the sale.
2. Having the prospect complete application and securing deposit in accordance with the company procedures and fair housing requirements.
3. Fully informed of current rental rates, sizes, locations and all amenities of the property.
4. Developing full knowledge of application information required, screening processes and policies.
5. Developing and maintaining an on-going resident retention program under the direction of Community Manager.
6. Showing the apartment community to guests/prospects and answering questions about amenities, apartment homes, and the local community.
7. Maintaining updated knowledge on current market conditions and trends while developing a clientele base through consistent prospecting and performance tracking.
8. Preparing all leases and renewals and implementing a promotional package for all existing residents who renewed with a 12-month lease

Experience

5-7 Years

Level

Executive

Education

Certificate

Description :

1. Conducting outreach marketing, providing prospects with knowledge of property and current rates.
2. Knowledge of fair housing laws, maintaining a professional, courteous manner with all residents and handling legal documents with confidentiality.
3. Handling all aspects of leasing apartments, including greeting prospective residents, touring the community, closing the sale, processing applications in a timely manner, typing leases, following up with prospects, obtaining signatures for completion of leases/paperwork prior to move-in.
4. Consistently documenting prospects phone call follow-ups and email contacts accurately and maintaining an acceptable closing ratio.
5. Collecting and securing rental payments, producing reports in a timely, accurate and complete manner, including the monthly market survey, locator log and commission sheets.
6. Handling and assisting in the receiving, recording, preparation and follow up of service requests.
7. Assisting in the inspections of vacant apartments and takes appropriate action to prepare them for leasing.
8. Recording all telephone and in-person visits on appropriate reports.

Experience

7-10 Years

Level

Senior

Education

High School Diploma

Description :

1. Creating and placing Ads for apt homes at various online sites to generate traffic for the leasing office.
2. Independently conducting one-on-one customer walk through of vacant units, answering questions regarding services and amenities and providing appropriate disclosures when required for new tenant screening.
3. Conducting apartment tours, answering questions, and highlighting selling features and benefits of the property.
4. Maintaining the daily flow of activities with residents and prospects pertaining to personal accounts for rent.
5. Immediately following-up on prospects that did not close and attempting to close sale again.
6. Computing, and compiling weekly leasing reports and property invoices utilizing Yardi, Excel, and other software.
7. Following-up with all lease up leads to maintain and maximize move-in goals.
8. Reporting all work orders to maintenance resolving conflicts in a calm, respectful demeanor.

Experience

5-7 Years

Level

Executive

Education

High School Diploma

Description :

1. Touring and presenting the community in a compelling way and assisting prospective residents with finding the right apartment home.
2. Managing the leasing/renewal process from start to finish.
3. Keeping an eye on what our competitors are doing by monitoring local market trends and updating property comparables.
4. Inspecting vacant apartment homes to ensure they are ready for our new residents to move in and enjoy
5. Planning and coordinating a fun and festive resident functions throughout the year.
6. Building strong working relationships with the residents by providing outstanding customer service.
7. Performing leasing of apartment units at the assigned property to prospective residents by communicating the value of residence at the assigned property.
8. Responding to phone and email inquiries from prospective residents. Applying sales techniques to schedule tours of the property.
9. Meeting with prospective residents and checks the availability of units based on preferences and budget.
10. Collecting required information from prospective residents to qualify residents for a lease. Completing all forms and data entry associated with leasing activities.

Experience

2-5 Years

Level

Junior

Education

Real Estate License