A Pharmacy Department Manager is hired to oversee the daily pharmacy department operations and manage staff members. Specific job duties vary based on the size and scope of the pharmacy, however, the following core responsibilities are universal across all pharmacy environments and mentioned on the Pharmacy Department Manager Resume as – supervising, hiring, firing, and training pharmacy department staff members; filling prescriptions and checking the ones filled by the technicians; advising patients and giving them proper directions; administering immunizations and vaccines to patients; adhering to controlled substance laws; consulting with physicians, opening and closing pharmacy, and ensuring all workers maintain department protocols and procedures.
Aspirants should display compassion, and patience for all customers; and be highly organized and also embrace the following skills – the ability to lead staff members by example; knowledge of addressing customer’s complaints; strong communication skills, basic math skills to collect payments and balance registers. As the job role is a combination of both pharmacist and manager, a degree in pharmacology or a related field of study will be useful.
Summary : Pharmacy Department Manager is Supervising associates in the OTC area by assigning duties, communicating goals, providing feedback and follow-up, monitoring performance, teaching and supporting company policies and procedures, ensuring compliance, and participating in the hiring, promotion, coaching, teaching and evaluation of the associate.
Skills : Windows OS, Inventory, Customer Service, Human Resources.
Description :
Managed a staff of 5 people in my Pharmacy, controlled $200,000+ annual inventory, managed 36,000 / year prescription count, and maintained 30 years' cordial relationship with the Colorado State Board.
Managed the daily narcotic inventory and associated DEA, State Board and corporate mandated record-keeping.
Worked with corporate District and Store managers to increase sales and operate a profitable pharmacy department.
Managed frequently varying labor budgets, pharmacy promotions and sales.
Built the business in my first five years as manager, through favorable customer relations to become first or second annually in total sales volume and profits in the multi-state Denver corporate district.
Supervised and scheduled staff pharmacists, technicians and pharmacy interns.
Reviewed the performance of my staff annually.
Experience
10+ Years
Level
Senior
Education
B.S In Pharmacy
Pharmacy Department Manager Resume
Summary : As a Pharmacy Department Manager position responsible for Maintaining merchandise presentation in the Over the Counter (OTC) area by stocking and rotating merchandise, removing damaged or out-of-date goods, setting up, cleaning, and organising product displays, signing and pricing merchandise appropriately, and securing fragile and high-shrink merchandise.
Skills : Microsoft Office, Data Entry/Analysis, SharePoint, Scheduling, Salesforce, Advisys Financial Analysis Software, Accounting/Bookkeeping.
Directly supervised pharmacy sales associates and pharmacy technicians Telxon skills.
Resolved standard customer concerns: pricing, insurance, and prior authorizations.
Examined products purchased for resale or received for storage to assess the condition of each product or item.
Made sure product was out neat, labeled and priced correctly.
Managed and hired non-professional staff Ordering over the counter products Maintains a clean and orderly work environment.
Ensured complete customers.
Experience
10+ Years
Level
Senior
Education
B.S In Pharmacy
Pharmacy Department Manager Resume
Objective : To obtain a Pharmacy Department Manager position is responsible for Providing customer service by acknowledging the customer, identifying customer needs, assisting with purchasing decisions, locating merchandise, resolving customer issues and concerns, and promoting products and service, while maintaining a safe shopping environment.
Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
Instructed staff on how to handle difficult and complicated sales.
Assigned employees to specific duties.
Enforced safety, health, and security rules.
Examined merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
Performed work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
Experience
2-5 Years
Level
Executive
Education
GED
Pharmacy Department Manager Resume
Summary : Friendly and hard working homemaker seeking employment. Exceptional customer services skills, with an 8 year background in the high-turnover fast-paced field of retail ranging from clothing to prescription medication.
Skills : Customer Service Experience, Pharmacist.
Description :
Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
Inventory stocked and reorder when inventory drops to a specified level.
Performed sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
Planned and directed activities, such as health fairs, coordinating with other department heads as required.
Assisted Pharmacist by checking out prescriptions and assisting customers.
Mentored, trained and developed a high functioning pharmacy team, providing developmental opportunities and challenging assignments to all staff, to grow and develop, tailoring to meet each one’s needs.
Experience
10+ Years
Level
Senior
Education
High School Diploma
Pharmacy Department Manager Resume
Objective : Pharmacy Department Manager with 4 years of experience in Maintaining the OTC area in accordance with company policies and procedures by properly handling claims and returns, zoning the area, arranging and organizing merchandise and or supplies, identifying shrink and damages, and ensuring a safe environment.
Maintained inventory on the sales floor and in the backroom.
Enforced time management skills in order to complete tasks on time.
Set modulars according to company guidelines.
Managed 1-3 associates.
Worked side by side with new associates to train them to move up in the company.
Assisted the pharmacist as a Pharmacy Clerk/cashier when necessary.
Experience
2-5 Years
Level
Executive
Education
GED
Pharmacy Department Manager Resume
Objective : To obtain a challenging role for a well-established agency within my own community, involving opportunity to develop my knowledge of the insurance market --where my strong interpersonal skills, marketing knowledge, and experience in business management and the financial sector will have valuable utilization in the operation of the business.
Skills : 10 Key By Touch, Ms Word, Excel, Powerpoint, Windows Xp, Management, Marketing.
Description :
Managed customer inventory flow process and Store within a Store (SWAS) planning.
Performed competition shopping in accordance with the company's legal policies and procedures by utilizing appropriate equipment and tools, completing and maintaining lists, and reports, communicating changes and issue to management.
Coordinated schedules and workflow for the team.
Oversaw and assisted in complex customer service escalations.
Assisted in development of programs and process improvements to enhance the level of internal and external customer service provided.
Oversaw team and individual performance standards and service standards are met.
Developed, coached, and provided feedback to employees concerning quality, reliability, accountability and productivity.
Experience
2-5 Years
Level
Executive
Education
GED
Pharmacy Department Manager Resume
Summary : Pharmacy Department Manager with 8 years of experience in providing best-in-class pharmacy service to patients, empower staff in providing value and service through counseling, building personalized relationships, promoting customer loyalty, offering pharmacist led clinical services to improve health and wellness and preventative care through services available at Publix.
Skills : Typing, Microsoft, Mac OS X, Management.
Description :
Provided customer service by acknowledging the customer.
Supervised Associates in the Pharmacy area by assigning duties.
Communicated goals to Sales Associates.
Provided feedback and followup.
Monitored performance, teaching and supporting company policies and procedures.
Drived the achievement of financial goals by managing Customer Inventory Flow Process and Swas planing.
Directly supervised 30 associates in the Pharmacy department, carrying out supervisory responsibilities in accordance with Rite Aid policies and applicable laws.
Experience
10+ Years
Level
Senior
Education
MA
Pharmacy Department Manager Resume
Summary : Over 15 years of diversified experience in Business Management. Performing a full range of administrative duties including: scheduling workforce, hiring, and discipline, Working closely with government agencies, such as: DEA, FDA, and OSHA. Recently worked collaboratively with management to create a pharmacy DEA compliance program, including pharmacy departmental guidelines.
Skills : Management, DEA & FDA Regulations, Distribution & Logistics, Computers, Inventory, Quality Control.
Description :
Managed salesfloor and backroom inventory.
Ordered, priced,merchandised, and exacuted company initiated programs with excellance in a timely manner.
Taught and trained associates.
Controlled theft and decrease loss.
Created and maintain DEA manual for Tuscaloosa using template from another location.
Created and maintain VAWD manual for Tuscaloosa using template provided from corporate.
Created and maintain Pharmacy Policies and Procedures Manual Supervised and installed Pharmacy Overstock Return System Organized existing pertinent DEA files for easy accessibility.
Experience
10+ Years
Level
Senior
Education
Bachelor's
Pharmacy Department Manager Resume
Objective : Third level management with thirteen years managerial experience. Strong communication, strategic planning and people skills. Extensive experience in highly consumable areas including: grocery, pets, chemicals, paper goods, liquor, snacks, candy, impulse merchandise, pharmacy, health and beauty, and cosmetics.
Skills : Sales, Data Entry, Call Center, Research, Technical Support.
Description :
Reorganised pharmacy department for increased workflow and productivity Worked closely with DEA.
Developed and implemented sound merchandising techniques for all assigned products.
Worked to ensure a continuing profit position within the assigned area, assist Store Directors, Department Managers, and District Sales Manager to achieve sales and profit goals for assigned products.
Managed the daily operations of their areas of responsibility in the pharmacy to ensure the delivery of quality pharmacy services which meets standards of practice, established policies and procedures and applicable laws and regulations.
Investigated and provided resolution to payer concerns regarding speciality dispenses to members.
Analysed and monitored payer complaints to identify trends.
Developed and implemented action plans to maintain high levels of quality service.
Experience
2-5 Years
Level
Junior
Education
Diploma
Pharmacy Department Manager Resume
Headline : Pharmacy Department Manager is Receiving and stocking merchandise in the OTC area and organizes and maintain the backroom by company safety, cleaning, and operating procedures, utilizing equipment appropriately, setting up displays, maintaining modular integrity, receiving, sorting, staging, and delivering merchandise, and completing paperwork, logs, reports, and other required documentation.
Skills : Documentation Skills, Team Work, Interpersonal Skills.
Description :
Collaborated with account management and specialty pharmacy operations departments to investigate and resolve all issues.
Expedited urgent orders and follow through to dispense.
Documented and provided status updates on outstanding issues.
Monitored high risk members and prescriptions to mitigate risk.
Worked with internal teams to enhance processes based on expertise and client insight.
Mentored, developed and trained newly hired team members as assigned.
Promoted a positive team environment and ensure best practices are shared.
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