A Parts Representative takes responsibility for selling different parts in hardware, repair, mechanical, or parts stores. The job description entails assessing the needs, taking orders, and finding products and checking out customers. Primary duties seen on the Parts Representative Resume include the following – helping customers find the spare parts; reading catalogs to determine new parts; ordering new parts from the catalog as needed; determining replacement parts, looking over machine, products and determining what part is needed; locating other vendors, recommending substitute parts; examining parts for defects; checking out customers; taking cash and credit cards for purchase and dispensing change; selling parts to repair garages; and setting up merchandise for display.
Those seeking to enter this field should mention on the resume the following skills and abilities – good understanding of sales principles, a track record of crossing sales quota, a thorough knowledge of various spare parts and technical competencies; experience with various POS transactions, good memory power, and understanding of inventory procedures. Generally, a high school diploma or GED is needed for this job. However, some kind of experience or familiarity with auto and mechanical parts acts as a good bid for the job.
Summary : As a Parts Representative, responsible for the day-to-day customer service for parts sales and assistance work in equipment service. Respond to customers with a sense of urgency, taking ownership of their parts needs, and providing a solution in a timely, accurate manner.
Skills : Basic Reading, Customer Service Skills.
Description :
Marked and stored parts in stockrooms according to prearranged systems.
Discussed the use and features of various parts, based on knowledge of machines or equipment.
Place new merchandise on display.
Measured parts, used precision measuring instruments, in order to determine whether similar parts may be machined to the required sizes.
Demonstrated equipment to customers and explain the functioning of equipment.
Examine returned parts for defects, and exchange defective parts or refund money.
Provided professional and courteous customer service to technicians as well as customers Assisted servicers and customers in the selection of merchandise.
Experience
7-10 Years
Level
Management
Education
Certificate
Parts Representative Resume
Headline : Seeking a Parts Representative position that will enhance my skills, knowledge, and experience while providing opportunities for growth and demonstrating value to my employer. Have worked in increasingly responsible positions. Very organized, energetic, and perform my duties efficiently and accurately.
Skills : MS Office, Training And Development, Customer service.
Description :
Worked with customers and mechanics to find accessories and order parts for repairs and upgrades to commercial and consumer vehicles.
Informed customers of companion part requirements and specials, ensuring the customer is exposed to the full product line.
Provided price quotes based on inquiries.
Assisted outside sales representatives with orders.
Reviewed body shop estimates, making sure ordered parts are correct and all pricing is in line with the estimate.
Pulled and filled orders from stock; notify parts manager of out-of-stock parts or shop materials that need immediate attention.
Followed up on back-ordered parts, replenish assigned inventory daily.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Parts Representative Resume
Objective : Parts Representative with 2 years of experience in Responding to customers with a sense of urgency, taking ownership of their parts needs, and providing a solution in a timely, accurate manner.
Asked questions and talked to my fellow employees and to the customers.
Provided Superior Customer Service Managed Inventory & Customer Orders Performed Troubleshooting Advice for Do-It-Yourself Customers Shipping.
Answered incoming phone calls and greeted customers in store
Researched equipment parts in the inventory system.
Responsible for the procurement of parts. Processed warranty work Perform yearly inventory count Customer Service - communication directly with customers.
Remained attentive to customer needs while operating in the best interest of the business.
Communicated with the Parts Manager about order & inventory needs.
Experience
2-5 Years
Level
Junior
Education
GED
Parts Representative Resume
Summary : As a Parts Representative, responsible for assisting customers by properly identifying needed items, using parts catalogs and computer system, billing merchandise orders and making necessary entries to the inventory control system, while distributing special order parts, receiving warranty parts, maintaining shelf stock and performing all other as assigned by the Parts and Product Support Manager.
Skills : MS Office, Organizational Skills, Problem Solving Skills.
Description :
Ensured the highest levels of customer service and satisfaction.
Acquired expertise in customer service and closing the sale.
Handled stock, customer special orders with various vendors nationwide, providing technical information regarding equipment, order parts, returns, and special orders.
Designed monthly sales flyers, brochures, and line cards featuring all General Motor products sold in Dealership.
Performed full system tape backups and emergency tape recoveries.
Performed hardware and software support and installation.
Diagnosed hardware problems with computer hardware and software.
Experience
10+ Years
Level
Senior
Education
Equivalent
Parts Representative Resume
Headline : Highly qualified leader with over 15 years of experience providing superior customer services ranging from Project Management to hardware/software technical support. Result-focused and effective leader with proven ability to proactively identify and resolve problems while maximizing productivity.
Skills : Computer Skills, Organizational Skills, Parts Sales.
Description :
Provided remote telephone technical support internally and externally.
Escalated customer satisfaction issues to the next level when needed.
Assisted in the strategy development of new metrics to promote process improvement.
Responsible for routing parts to the correct destination for pick up using the ordering system.
Tracked the progress of the orders to ensure that commitments to the customer were met.
Coordinated and sourced parts to corporate accounts onsite enabling engineers to service external/internal customers.
Performed troubleshooting of computer systems and related equipment.
Experience
5-7 Years
Level
Executive
Education
BS In Business Administration
Parts Representative Resume
Headline : Parts Representative with 2 years of experience in working with dealers, OEMs, resellers, and end customers by phone and in-person to sell engine parts and accessories. Performing a variety of customer service, promotional, and stocking duties related to receiving, selling, and delivery of parts and accessories.
Skills : Organizational Skills, Problem Solving Skills, MS Office.
Description :
Maintained a clean, organized, professional, and safe (COPS) work environment.
Efficiently and accurately picked, put away, and delivered customer orders and maintained customer will calls.
Inspected and processed cores and warranty's accurately and efficiently.
Understood and carried out basic principles of inventory control.
Issued, maintained, and processed purchase orders and invoices.
Interacted with customers to determine customer parts needs, processed orders, and communicated status.
Asked appropriate questions to determine the best solution to the customer's parts need. Used all available resources to find the best solution.
Experience
5-7 Years
Level
Executive
Education
Associate's Degree
Parts Representative Resume
Objective : Parts Representative with 2 years of experience in Performing a variety of in-store customer service, marketing, promotional, advertising, and stocking duties related to the receiving, sale, and delivery of parts and accessories.
Skills : Parts Delivery, Inventory Control, Organizational Skills, Problem Solving Skills.
Description :
Responsible to create Daily Inventory reports.
Responsible to provide superior customer service.
Assisted all customers on phone and prepare efficient sales orders and invoices for various parts.
Maintained records of all received payment and assisted customers to modify and change parts as per requirements.
Provided customers with all part knowledge and provide support to all customer services.
Worked to build a solid business relationship with customers & be a resource for questions.
Communicated marketing programs to customers, promoting the R&S value.
Experience
2-5 Years
Level
Junior
Education
Associate's Degree
Parts Representative Resume
Summary : Results-driven, achievement-oriented, and self-directed management professional, highly effective diagnosing key issues and solving complex operational problems within multi-agency and rapidly growing fast-paced Representative environments.
Skills : Inventory Management, Excel, Data Entry, Detail Oriented.
Description :
Assisted Technicians & other Service personnel in retrieving parts, recognizing that shop orders are equally important to the profitability of the Parts department.
Retrieved parts from inventory, transfers in from another store/orders as needed.
Generated an invoice, accepts payment & accurately processes the transaction.
Assembled electrical or electronic systems or support structures and install components, units, subassemblies, wiring, or assembly casings, using rivets, bolts, soldering or micro-welding equipment.
Packed finished assemblies for shipment and transport them to storage areas, using hoists or hand trucks.
Completed, reviewed, or maintained production, time, or component waste reports.
Coordinated shipments incoming & outbound from the dealership.
Experience
7-10 Years
Level
Management
Education
High School Diploma
Parts Representative Resume
Summary : To establish employment with an organization that will lead to a long-lasting career. Have over fifteen years of mechanical experience and over five years of management experience and wish to utilize these skills.
Skills : MS Office, Technical Literacy, Problem Solving Skills.
Description :
Maintained continuous knowledge of inventory on hand.
Received shipments from multiple carriers and ensured accuracy before recording and distributing supplies.
Coordinated day to day operations in an industrial warehouse and all of the incoming and outgoing shipments.
Utilized mechanical knowledge to locate appropriate parts and understand the uses of a multitude of parts for both customers and on-site technicians.
Ensured proper documentation of all inventory, sales, and work orders and maintained organization.
Maintained working relationship with senior management to ensure office policies/procedures were followed and company mission and visions were completed.
Greeted and provided exceptional customer service by helping customers reach the service they needed Sold automotive parts and accessories to.
Experience
7-10 Years
Level
Management
Education
GED
Parts Representative Resume
Objective : Seeking an outstanding Parts Representative career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.
Skills : Microsoft Office Programs, Inventory, Customer Relations, Automotive Parts Service.
Description :
Responsible for assisting all mechanics and customers in purchasing needed parts and supplies.
Responsible for achieving monthly sales and gross forecasts and for seeking out and soliciting parts business via cold calls, e-mails, faxes, and personal visits were needed.
Tracked all incoming and outgoing parts for a dealership.
Located available parts when the dealership is out of stock.
Handled parts payment collection and making sure all parts are billed correctly through the service department and collision repair shop.
Packaged and shipped parts back to the manufacturer from time to time, and completing the appropriate record keeping.
Referred to parts manuals (both hard copy and electronic format) to identify exactly the right part(s) for the make, model, and year of vehicles being serviced.
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