Corporate Travel Agent Resume Samples

Description :

1. Answered calls and emails promptly from clients who are requesting new travel arrangements or changes to existing itineraries and provide prompt customer service.
2. Booked and issue airline, hotel, car, and other tour reservations through Sabre GDS system, accurately and efficiently.
3. Maintained sufficient account knowledge to assist clients without delay.
4. Checked queue’s daily to ensure accuracy and that all issued tickets are complete.
5. Maintained service non-stop programs such as preferred vendors, Waiver/ Favors, RezCritiques, and Vacation Referrals.
6. Communicated effectively with other agents or team members to solve problems and gather information.
7. Established and maintained strong relationships with clients.

Experience

5-7 Years

Level

Executive

Education

Certificate

Description :

1. Handled multiple business accounts within Orbitz for Business throughout  International Countries.
2. Managed corporate, executive and vip travelers for domestic and international reservations referred to air, hotel, car, limo and rail.
3. Processed reissues, ticketing macros and exchange tickets to fulfillment Navigating OFB website, recording call logs, managing queues.
4. Communicated appropriate information to clients regarding fare rules, penalty change and recap itineraries.
5. Maintained client profiles for follow-up and emails.
6. Managed high call volume and escalate customers' service issues.
7. Researched travel options & present the best deals in terms of requirements.
8. Ensured all bookings & reservations are processed accurately.

Experience

2-5 Years

Level

Junior

Education

Management

Description :

1. Responsible for the timely and accurate servicing of Express Business Travel corporate clients.
2. Created domestic and international travel arrangements for clients to include air, hotel, and ground transportation.
3. Advised and recommended to clients efficient and cost-effective routes of travel.
4. Interacted with traveler, travel arranger, and travel managers.
5. Provided 1st level of support for customer service and technical issues.
6. Followed company procedures, guidelines, and standards in building Passenger Name Records, utilization of tools, productivity, the accuracy of work and attendance.
7. Attended staff and training meetings for ongoing updates in the travel industry and office procedures.
8. Ensured optimum customer service through the effective use of the GDS computer system.

Experience

10+ Years

Level

Senior

Education

Bachelor's

Description :

1. Made airline, lodging, rail and vehicle rental reservations for corporate travelers using Worldspan Airline reservation systems,.
2. Secured limousine services for all levels of corporate travelers including personal services in remote international venues.
3. Issued airline tickets, processed refunds and exchanges according to the policies and procedures of the Airline Reporting Corporation.
4. Advised travelers on policies and procedures concerning international and domestic travel, firearms, and other airline security issues.
5. Performed various accounting procedures as required by the Airline Reporting Corporation.
6. Served as International Travel Lead Agent.
7. Audited all international reservations and ticketing for multi-million dollar agency.
8. Trained all new personnel in international reservations and ticketing.
9. Negotiated exclusive travel services contracts with corporations.

Experience

2-5 Years

Level

Junior

Education

Diploma

Description :

1. Provided corporate travel arrangements for Adtrav's many corporate clients.
2. Issued tickets as well as refunds and exchanges through saber scripts.
3. Ensured all emails and travel requests were responded to in a timely manner.
4. Monitored queues for airline flight changes as well as schedule changes.
5. Confirmed that all tickets were issued prior to ticket deadlines.
6. Assisted clients with online & offline reservations.
7. Provided our clients with the best travel arrangements.

Experience

5-7 Years

Level

Executive

Education

Associates

Description :

1. Assisted business clients in arranging travel plans.
2. Utilized Reservation system to book air, car and hotel reservations.
3. Worked alone to manage clients on multi-line phones and on a walk-in basis.
4. Spent times with them going over itinerary to insure information and travel plans were correct.
5. Attended staff meetings on a regular basis to go over new policies and procedures with management ensuring all updates were used efficiently and effectively.
6. Assisted new employees with training as needed.
7. Worked as a team member to secure quality customer service in the workplace.
8. Maintained an electronic file of client information using Microsoft Excel Knowledge of Fly Act and Open Skies Agreement Knowledge of government travel regulations.

Experience

7-10 Years

Level

Management

Education

Bachelor's

Description :

1. Serviced corporate clients in an onsite inbound call environment.
2. Booked air, rail, hotel, car reservations for domestic and international travel with close attention detail and utilization of contracted rates to minimize travel costs.
3. Advised of more cost-effective routes to obtain the best possible fare.
4. Paid close attention to ticketing deadlines to prevent fare increases and advise of any security concerns the government has issued for certain countries.
5. Modified itineraries when traveler requests which may result in the reissue, exchange, refund or voiding of airline or rail tickets.
6. Advised of countries that require passports and visas.
7. Obtained all necessary forms and documentation for processing of visa and passport.

Experience

2-5 Years

Level

Junior

Education

Associates

Description :

1. Responsible for selling and retaining travel clients for tour packages, cruises, hotels, airfare, etc.

2. Processed bookings in a timely and friendly manner for phone calls, emails, appointments, and walk-in clients.

3. Managed phone queues by promoting and maintaining excellent client relations while managing corporate travel plans.

4. Provided prompt and accurate service processing air, hotel, and ground transportation.

5. Provided assistance in booking frequent flyer points, upgrades, transfers, schedule changes, air cancellations, exchanges, lost baggage, MCO's, refunds, revalidations, and resolves PNR issues with refunds, complaints, and no shows.

6. Researched destinations, hotels, cruises, airfare options, site seeing, and additional trip information to best meet the client’s needs and expectations.

7. Attended webinars and studies destination demographics, amenities, values, specials, new hotels, etc. Is knowledgeable of world events and weather that might affect travel plans.

8. Verified rates and company travel policies via the company profile to ensure accurate booking for clients per company guidelines.

    

Experience

5-7 Years

Level

Executive

Education

Bachelor's

Description :

1. Booked flights, hotels, and car rental for major corporations who contract for our services.
2. Completed travel arrangements for clients' air, hotel, car rentals, trains, tour, and ground arrangements at the lowest possible price within corporate travel guidelines.
3. Followed and suggested improvements in company procedures in the areas of customer service, documentation of PNRs and profiles, ticketing, invoicing, attendance, the accuracy of work, etc.
4. Maintained ownership of each record until departure to ensure all details (including seat assignments, meal preferences, upgrades, etc.) are completed to the client's satisfaction.
5. Researched and provided solutions to any travel-related problem clients may have experienced with arrangements made by Altour with total management awareness and participation.
6. Stayed fully informed on all airline rules and regulations, tariffs, and fare requirements and accurately applies this knowledge to all travel arrangements.
7. Provided excellent customer service to each individual.
8. Acted as a liaison between customers and airlines, hotels, or car rental agencies.

Experience

10+ Years

Level

Senior

Education

MA

Description :

1. Directed and arranged International travel for business travel customers.
2. Lead responsibility for Quality Control and coaching of peer agents that improved performance to meet and exceed company standards.
3. Utilized specialty skills including strong communication and navigation of multiple computer systems that allowed me to perform research to resolve debit memo issues that leads to saved revenue.
4. Demonstrated strong consultative selling skills and the ability to listen to customer's needs by offering appropriate recommendations and multiple options.
5. Directed and assisted customers by confirming hotel reservations and respond to basic needs via telephone.
6. Supported company customer retention by answering incoming customer care calls with the intent of preserving the customer relationship and assisting hotel members.
7. Demonstrated expert customer service proficiency and reservation system knowledge by effectively responding to a high volume of a call, and continually having one of the highest productivity and quality results.

Experience

2-5 Years

Level

Junior

Education

Diploma