A Front Desk Lead will take responsibility for administering and managing the workers of an office with a front desk. The job description entails taking up various administrative tasks, managing other employees and as well as customer care. The work duties that are normally listed on the Front Desk Lead Resume include – taking responsibility of making reservations and confirming it with guests, ensuring that the customers are provided excellent service by the hotel staff, receiving timely payments and monitoring the overall staff.
As this job title involves working always with customers, the candidates are expected to demonstrate outstanding customer service skills. Due to the fast-paced environment structure, the candidates are also expected to have strong problem-solving skills and cope with multitasking pressure. Computer knowledge is also essential. Most of the applicants have a bachelor’s degree related to the work area.
Maintains a friendly, cheerful and courteous demeanor at all times.
Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
Allocate rooms to expected arrivals after checking the guests preferences and special requests.
Experience
7-10 Years
Level
Management
Education
General Studies
Sr. Front Desk Lead Resume
Summary : To obtain a challenging internship or employment position that allows me to use education and experience to fulfill the responsibilities of the position and gives me the opportunity to learn new skills.
Skills : Type 60 WPM, Microsoft Office experience.
Description :
Consistently educate the front desk staff on the best and most efficient ways to perform their duties while maintaining the highest level of professionalism.
Manage the front desk staff in customer service verbiage and hospitality.
Create staff schedules, conduct employee reviews, and train new hires.
Interview, evaluate, and recommend candidates for employment.
Prove proficiency in MILLENIUM and its' various components to evaluate front desk productivity.
Process the gift card sales for three salons while handling all donation and other charitable inquiries.
Answer an average of 50 calls per day to address customer issues, solve problems, and provide new product information.
Maintain the management's trust as a key holder with salon opening and closing responsibilities.
Experience
7-10 Years
Level
Management
Education
Master of Science
Jr. Front Desk Lead Resume
Objective : Responsible and hardworking young woman who wishes to obtain a job that will allow me to show great worth ethic and be able to widen job experience. Able to help whenever possible.
Skills : Microsoft Office, MS Excel.
Description :
Demonstrated and promoted a strong commitment to providing the best possible experience for guests and employees.
Offered guest assistance when needed whenever possible.
Sold the value of ESH to all inquiries (via telephone and in person) and strived to convert them into reservations and occupied rooms.
Responsible for conducting courtesy calls within 20 minutes after guest check-in.
Maintained and organized work area, model room, lobby and Front Desk.
Assisted in maintaining the cleanliness and organization of the Laundry Room and the Guest Laundry.
Complied with safety and security policies in accordance with ESH standards to include property tours.
Made periodic tours of the property to note safety and security issues.
Experience
2-5 Years
Level
Junior
Education
Diploma
Front Desk Lead III Resume
Headline : Able to quickly master and apply new methods Knowledge on maintaining positive customer relations Able to work independently and as a cooperative team member Detail oriented; good organizational, planning and follow-through skill.
Skills : Customer Service, Professional Experienced In Front Desk Lead, Medical Billing, Supply Orders, Specialty Referrals, Insurance Pre-authorization, And Call Center Settings At Multiple Physician Specialty Offices Within Major Health Partners And Indiana Orthopaedic Center.
Description :
Greet patients with positive caring manner and assist patient with Kiosk check in process.
Listen attentively to patient needs and changes in demographics and/or billing information.
Excelled within a multiple physician office by demonstrating ability of communicating effectively with multiple patients.
Successfully trained, managed, and secured coverage for employees in multiple job positions.
Listen attentively to caller needs to ensure positive patient care.
Strived at quick resolution of patient complaints to avoid neglected patient care.
Manage Drug Representative sample questions and scheduled daily lunches with all physicians.
Process daily payment and reports and complete deposit at end of day.
Experience
5-7 Years
Level
Executive
Education
Diploma
Front Desk Lead II Resume
Objective : To consistently promote guests service as a priority with staff and other team members. Skills include but are not limited to: Microsoft Word Great Customer Service Time Management Cash Management Microsoft Power Point People Skills Office Skills.
Skills : Strong Work Ethic, Flexibility/Adaptabiliy, Positive Attitude, Good Communiction Skills, Time Management Ablities, Problem Solving Skills, Team Work Skills, Self Confidence, Working Well Under Pressure And Ability To Accept And Learn Form Criticism.
Description :
Supervise and oversee all the duties performed by all employees of front office.
Make sure that all employees complete their essential tasks before leaving.
Discipline, counsel and coach employees if necessary, using proper techniques and documentation.
Responsible for daily monitoring and proper training of all service levels provided by employees to fellow employees and guests.
Assist with any problem in scheduled shifts on the night audit shifts.
Responsible for monitoring and supervising that all employees follow proper cash handling procedures.
Maintain and monitor proper front office operational supplies.
Maintain hygiene and organization of front desk, back office and front desk closet.
Experience
2-5 Years
Level
Junior
Education
Nursing
Front Desk Lead I Resume
Objective : To obtain a position where I can utilize my business and customer service experience while participating in a team effort to reach and exceed your Company's goals.
Skills : Microsoft Office, Team Leader, Communications, Customer Service, Sales.
Description :
Responsible for greeting members in a prompt and professional manner in a fast paced retail environment while maintaining a high level of customer service.
Drive Revenue by communicating club amenities and demonstrating benefit of products and promotions in order to sell club memberships.
Responsible for preparing and providing daily sales reports.
Accept payments from customers, handle purchase transactions and balance cash drawer.
Regularly responsible for opening and closing procedures.
Responsible for analyzing employee sales and conversions and compiling data into excel worksheets.
Follow assigned safety training practices and assist with maintaining a clean and safe environment.
Experience
2-5 Years
Level
Junior
Education
Business
Associate Front Desk Lead Resume
Objective : Learned our computer system in less than two weeks. When I am given a project, I work hard and diligently to insure that it gets done in an orderly fashion. I have always been complimented on how I handle certain situations. I have a very positive personality and love being able to talk to people.
Skills : Professional experienced in front desk lead, medical billing, supply orders, specialty referrals, insurance pre-authorization, and call center settings at multiple Physician Specialty Offices within Major Health Partners and Indiana Orthopaedic Center.
Description :
Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
Compute bills, collect payments, and make change for guests.
Greet, register, and assign rooms to guests of hotels or motels.
Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
Plan, schedule or supervise the work of other employees.
Arrange tours, taxis, or restaurant reservations for customers.
Experience
2-5 Years
Level
Executive
Education
General Communications
Asst. Front Desk Lead Resume
Objective : Motivated and hardworking individual seeking a full time position. Possess excellent interpersonal and communication skills. Poised and competent with demonstrated ability to easily work in a diversified environment. Core Competencies Objective.
Skills : Sales, Cash handling, and Customer service.
Description :
Oversaw all elements of customer service from check in to check out.
Greeted an average of 160 patients per day in an office with two physicians and an allergy shot clinic.
Duties include patient scheduling, answering multi-line phones, checking in patients, collecting co-payments, handling/filing medical records, verifying insurance eligibility by phone or online.
Collected and posted cosmetic payments prior to the procedure.
Travelled to satellite offices to fill staffing needs.
Communicated to the supervisor of any potential scheduling issue.
Experience
2-5 Years
Level
Executive
Education
Bachelor Of Science
Front Desk Lead/Executive Resume
Objective : Dedicated and dependable professional seeking opportunities that offer strong client interaction while challenging my skills, creativity and providing further learning opportunities.
Ensure that all front desk associates follow proper check in and check out procedures.
Step in to support front desk staff if they are unable to help a guest with questions or concerns regarding their stay.
Resolve issues swiftly, and follow up with guests regarding satisfaction.
Obtain suitable alternative accommodations when the property cannot accommodate guests with reservations.
Count bank and balance and drop receipts at end of shift.
Anticipate the needs of guests in advance, thereby assuring that their stay is comfortable and stress free.
Experience
2-5 Years
Level
Junior
Education
Diploma
Front Desk Lead/Receptionist Resume
Objective : Front Desk Lead is responsible for the day-to-day operations of the front desk, including customer service and sales. The Front Desk Lead will be responsible for managing all aspects of a diverse team, including technical support, sales, marketing, finance and HR.
Skills : Team Management, Documentation, Problem Solving, Process Design, Laser Cutter Operation, Organization, Administration, Calendaring And Appointment Setting, Customer Service, Public Speaking.
Description :
Hired, trained, and supervised front desk staff.
Created and maintained staffing schedule for front desk.
Managed store-level invoice creation process for events and corporate memberships.
Maintained accuracy of custom Customer Relationship Management system.
Collaborated with corporate headquarters to update materials and training nationwide.
Processed payments for memberships, classes and retail sales, and managed automatic recurring payment system.
Created and documented front desk processes and procedures modeled upon administrative best practices.
Planned, hosted, and assisted with numerous events in the facility.
Experience
2-5 Years
Level
Executive
Education
BA
Front Desk Lead/Coordinator Resume
Objective : Organized and efficient worker. Good interpersonal skills and believes in quality customer service. Dependable and self managed. Works well under pressure. Experienced in office/administrative management, electronic and manual case record maintenance, customer service, data entry and real estate/property office management.
Skills : Customer Service Skills, Administrative Duties, Team Player, Communication Skills.
Description :
Maintained guest accounts: guest checks, master accounts, vouchers, gift certificates, etc.
Ensured that the front desk and back office were clean and well organized.
Resolved complaints and inquiries concerning service and facilities.
Communicated with public, hotel staff and management in a professional manner on a consistent basis.
Initiated and monitored shift checklists for proper completion of tasks.
Provided effective communication to all departments of guest activity.
Effectively coordinated relocation of guests when necessary and maintained a high level of professional appearance and demeanor.
Experience
2-5 Years
Level
Junior
Education
Diploma
Front Desk Lead Resume
Objective : To work in the growing organization of customer service where the perfect blend of my experience and sharpened skills can help in delivering the promising work.
Skills : 10-Key, Receptionist.
Description :
Performed clerical duties, such as word processing, date entry, answering phones and filing.
Document objective date and routine aspects of patient care.
Monitored expiration of medical supplies and medicine samples.
Ordered and distributed office supplies while adhering to a fixed office budget.
Managed office supplies, vendors, organization and upkeep.
Answered and managed incoming and outgoing calls while recording accurate messages.
Helped distribute employee notices and mail around the office.
Maintained a clean reception area, including lounge and associated areas.
Creating an account is free and takes five seconds.
You'll get access to the PDF version of this resume template.
Choose an option.
Sign up with Google
Sign up with Facebook
Sign up with Linkedin
This helps us make sure you're human and prevents spammers from abusing our services.
By continuing, you agree to our Privacy Policy and Terms.
Unlock the Power of Over 10,000 Resume Samples.
Take your job search to the next level with our extensive collection of 10,000+ resume samples. Find inspiration for your own resume and gain a competitive edge in your job search.
Get Hired Faster with Resume Assistant.
Make your resume shine with our Resume Assistant. You'll receive a real-time score as you edit, helping you to optimize your skills, experience, and achievements for the role you want.
Get Noticed with Resume Templates that Beat the ATS.
Get past the resume screeners with ease using our optimized templates. Our professional designs are tailored to beat the ATS and help you land your dream job.
