A Director of Hotel Operations handles and manages the hospitality establishment and makes sure customer satisfaction levels are reached. Essential roles and responsibilities are listed on the Director of Hotel Operations Resume as – recruiting and hiring staff, developing marketing strategies, evaluating guest satisfaction, maintaining inventories, budgeting, overseeing personnel including receptionists, kitchen staff, and office employees; monitoring employee performance and conducting regular evaluations, collecting payments and maintaining records of budgets, funds, and expenses; registering guests, solving issues regarding hotel services, amenities, and policies; and creating and applying a marketing strategy to promote the hotel’s services and amenities.
A well-written resume should emphasize the following skills on the resume – managerial abilities, customer service orientation, leadership, and organization skills. Other crucial skills include the following – strong understanding of hotel management best practices, data entry software skills, exceptional leadership skills, great attention to detail; and customer service skills. A bachelor’s degree in Hospitality or Business administration is required.
Objective : Director of Hotel Operations is responsible for the management and oversight of hotel staff, including recruiting, training, scheduling, and managing quality assurance. This position also oversees the hotel's food and beverage service and will work with the Executive Chef to ensure that food quality is consistent and meets guest expectations.
LA Responsible for the daily operations of Front Office, Bell, Valet, Housekeeping, PBX, Sales, Pool and Gift Shop departments of a 493-room hotel.
Interviewed, hired, trained and counseling, supplies/inventory.
Responsible for forecasting hotel occupancy, following budget guidelines for each department to ensure cost control.
Evaluated physical conditions of establishment.
Attended all yield management meetings and advise departments of availability and selling strategies.
Established and monitored blocks for all events, groups, and departmental requirements based on hotel availability and set rates to achieve rate optimization.
Forecasted daily room demand based on segments and set strategies to optimize hotel REVPAR.
Experience
2-5 Years
Level
Executive
Education
Bachelor's Of Business Administration
Director of Hotel Operations Resume
Summary : An accomplished Director with over twenty nine years experience in strategic planning, project development, implementation, and analysis in two Gaming jurisdictions: Nevada and Louisiana. A professional wishing to be a member of a Corporate Management Team accountable to the Corporate Vision with responsibility for results.
Responsible for Managing High Occupancy Resort Operations for a Major Hotel/Casino which includes strategic planning, consistently delivering accurate forecasting on an annual, quarterly and monthly basis along with monitoring labor and cost control for all hotel departments.
Implemented effective adjustments as required in staffing and other cost drivers to ensure profit integrity.
Provided innovative/creative thinking and strategies to effectively differentiate the Resort from competition and still exceed fair market share.
Contributed to long-term Resort Strategic planning processes.
Effectively represented Resort in the community with active leadership and participation.
Participated daily in Group Sales, establishing new customers as well maintaining our relationship with established business.
Set rates and compensation if any for our Series business (groups that occupied the resort several times weekly) prepaid groups, pay upon arrival groups, and regular coach groups.
Experience
7-10 Years
Level
Management
Education
Seminars
Director of Hotel Operations Resume
Summary : As a Director of Hotel Operations, responsible for Monitoring and controlling the maintenance/sanitation of kitchen, equipment and related areas to ensure a healthy, safe work environment which meets/exceeds federal, state, corporate and franchise standards and regulations; audit EcoSure reports and resulting action plans.
Skills : MS office, Hotel Operations.
Description :
Evaluated quality of operation by using set performance standards, guest feedback and performance evaluations.
Responsible for the daily operations of a 571 room hotel, including Front Desk, Reservations, Housekeeping, Laundry, Valet & Bellman, Sales & Conventions and the R.V.
Made decisions on all purchases and the quality of the products.
Adhered to operating budget, and provide a monthly P&L statement with explanations to any variances.
Membered of the resorts Executive Committee.
Included financial and operational oversight of Rooms Division (598 Guest Suites), Food & Beverage (5 Restaurants including the 4 Diamond rated Seagar's Restaurant), Banquet & Setup (36,000 sq. feet of meeting space), Laundry, Beach & Recreation, Security and Serenity by the Sea Spa.
Conducted daily property and room inspections to ensure that each guest experience was of the highest caliber.
Experience
7-10 Years
Level
Management
Education
Seminars
Director of Hotel Operations Resume
Objective : To establish a long-term career in a company where I may utilize my Director of Hotel Operations professional skills and knowledge to be an effective Associate Program Manager and inspiration to those around me.
Skills : Directing Skills, Cunilinary.
Description :
Recommended menu and procedural changes.
Recommended the budget and manages food and labor costs within approved budget constraints.
Performed all essential functions while adhering to all SOP's and future food programs to ensure a consistent, quality product.
Planned and managed the procurement, production, preparation and presentation of all food in a safe, sanitary, cost effective manner; leveraging and leading Avendra relationship.
Developed, recommended, implemented and managed the department's budget; continually analyze, forecast, monitor and control the labor and food costs through various methods to meet/exceed management/budget objectives.
Implemented and administered Compeat and/or like program; use Ctuit Labor Scheduling or like program to ensure proper labor cost.
Developed and implemented menus and back-up (use records, production lists, pars, training, etc.) within corporate guidelines to continually improve revenues and profit margins while maintaining quality; including quarterly/seasonal menu changes focused on menu engineering for food/labor cost and wow factor.
Experience
2-5 Years
Level
Executive
Education
Bachelor's Of Business Administration
Director of Hotel Operations Resume
Summary : Various positions in Food Beverage, Rooms, and Executive leadership. Career history includes Director of Hotel Operations at the Hyatt and Sheraton Four Points, Director of Food Beverage at The Hilton international and The Crystal City Marriott, Assistant GM at The Embassy Suites Tysons Corner. In all of my executive leadership positions, I have driven a balanced scorecard of improving guest satisfaction, driving profitability and margin as well as associate satisfaction.
Oversaw the daily operations of Rooms, Restaurants, Bar, Culinary, Loss Prevention, and Laundry.
Ensured standards of Food and beverage are been followed.
Solved guest problems to exceed customer expectations.
Communicated effectively with all hotel departments for all guests.
Ensured all Department leaders follow hotel policies and procedures.
Provided Leadership for seven department heads.
Experience
7-10 Years
Level
Management
Education
GED
Director of Hotel Operations Resume
Headline : Department Startup Fiscal Year budgeting Reputation Management Housekeeping Maintenance Food Beverage Revenue Management Staff recruitment, development, and retention for all Operational departments Brand positioning Defining required levels of achievement for each department Creation and implementation of hotel policies Ownership Relationships National market experience Hotel/Restaurant renovation Expenditure controls Business Model development.
Skills : MS Office, Customer Service, Hotel Operations.
Description :
Responsible for the management of all Rooms Division departments, Food & Beverage outlets and Banquet/Catering Operations.
Successfully restructured the Guest Services department to a lower payroll model Created the Service and Operating Standards for the Guest Services Department to reflect DH&R core values and 4-Diamond standards.
Defined key management positions Hired critical team members to implement newly-created Standards and Property Management System training guidelines for line employees.
Successfully restructured Housekeeping to a mixed-board platform to increase Room Attendant efficiency and standards for cleanliness.
Created documented standards for Room and Public Areas cleanliness and assisted Housekeeping leadership in the training of new the standards to the line team.
Re-negotiated key vendor contracts to decrease monthly spend and increase Avendra buying power.
Partnered with Destination Hotels VP of Food and Beverage on the restaurant concept and Critical Path re-launch of the Woodmark Hotel's fine dining restaurant Created the Service Standards for Servers, Floor Assistants, Host/ess and Bartenders Collaborated with the Chef in the creation of the new menu Managed the design team on the new menu artwork Managed and scheduled all team and owner tastings of the new menu and analyzed data.
Experience
5-7 Years
Level
Executive
Education
GED
Director of Hotel Operations Resume
Objective : To obtain a part-time Director of Hotel Operations position with an emphasis on Sales Support/Office Management utilizing extensive experience and skills. Productive in contributing effectively towards the objectives of a team, and is able to share knowledge, ideas and information.
Skills : Managing SKills, Modeling Skills.
Description :
Executed and promoted the Accident Prevention Program to minimize liabilities and related expenses.
Managed the Human Resourcesin the group in order to attract, retain and motivate theemployees.
Hired, trained, developed, empowered, coached and counseled, conduct performance and salaryreviews, resolve problems, provide open communication vehicles, discipline and terminate, asappropriate.
Developed, recommended, implemented and managed the group's annual budget, business/marketingplan, forecasts and objectives to meet/ exceed management expectations.
Resolved customer complaints as appropriate to maintain a high level of customer satisfaction andquality.
Implemented emergency organization procedures and training through the management of theSecurity staff to ensure appropriate protection for the hotel quests, staff and company asset.
Executed and promoted an accident prevention program to minimize liabilities and related expenses.
Experience
2-5 Years
Level
Executive
Education
Bachelor's Of Business Administration
Director of Hotel Operations Resume
Headline : Throughout my tenure in hotel management, the departments under my supervision have met or exceeded goals pertaining to sales, marketing, booking pace, employee training and retention, and expenses. Striving to achieve these results has given me strong experience in sales, leadership, motivating, coaching and counseling staff, customer service, yield management, and profit maximization.
Ordered to manage hotel blocks and achieve maximum occupancy.
Created a training module for each department to ensure all associates can delivery 4 star service.
Responsible for fully training the restaurant management team and supervising the training of line team members.
Managed the maintenance/sanitation of the front and back of the house toprotect the assets,comply with regulations and ensure quality service and customer satisfaction.
Assumed the responsibilities of the General Manager in his/her absence.
Worked with team to put sustainable work processes and systems in place that support the execution of the strategy.
Ensured work processes and procedures meet WL standards and brand standards.
Experience
5-7 Years
Level
Executive
Education
GED
Director of Hotel Operations Resume
Summary : A results oriented manager with 17 years of experience managing large teams toward company goals of productivity and profitability. I take great pride in the ability to grow less experienced managers into the future leaders of the industries in which we worked. My proven strengths are in team development, budgeting, project management, and new product development.
Skills : Microsoft Office, Audio Visual.
Description :
Responsible for the daily operation of a 571 room hotel, including Front Desk, Reservations, Housekeeping, Laundry, Valet & Bellman, Sales & Conventions and the R.V.
Made decisions on all purchases and product quality.
Adhered to operating budget, and provide a monthly P&L statement with explanations for any variances.
Worked close with the Player Development and Marketing depts.
In ordered to manage hotel blocks and achieve maximum occupancy.
Managed a staff of 2 managers, 6 supervisors, and 72 employees.
Implemented training courses for new and existing employees to bring in new computer systems and to update job skills.
Experience
10+ Years
Level
Senior
Education
GED
Director of Hotel Operations Resume
Headline : Results-driven hospitality executive seeking a leadership position with an established resort property with opportunities for advancement.
Skills : Communication Skills, Monitoring Skills
Description :
Led the revenue effort of the entire property with an emphasis on driving market share and maximizing REVPAR.
Oversaw the security function to ensure a safe and secure environment for guests, employees, and hotel assets - Risk Management Establish and maintain a proactive human resources function to ensure employee motivation, training and development, wage/benefit administration and compliance with policies, procedures and labor regulations.
Participated in community affairs and maintain a positive public image for Hilton Hotels.
Communicated both verbally and in writing to provide clear direction to staff.
Monitored and maintains level of cleanliness in rooms, storage areas, laundry, restrooms and public spaces.
Established and maintained cost control systems for staffing, linen inventories and cleaning supplies for the Housekeeping dept.
Continually reviewed cost, expenses and pricing for the entire F&B operation, including ordering and maintaining inventories of all food and liquor Establishes and maintains high standards in Food and Beverage quality, services and equipment by implementing present and new policies and procedures, manuals and operational concepts Revenue Management Recruit, hire, and train all staff Sales and Marketing Support Property Improvement.
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