Telecommunicator Resume Samples

A Telecommunicator is a telephone, radio and computer operator who connects people who are in need of emergency services such as fire, police or medical services. The job duties include receiving a variety of calls ranging from criminal acts in progress to car accidents and coordinating the dispatch to appropriate emergency responders. Certain core daily duties are listed on the Telecommunicator Resume as follows – managing multiple lines of communication, Crisis management, processing or executing all clerical work; coordinating with co-workers; monitoring the alarm system or device.

To act as a key link between people in trouble and the emergency services, the following skills are required – the ability to read maps and routes and provide clear instructions; knowledge of handling medical and other emergencies; experience with 911 system databases and familiarity in using law enforcement telecommunication systems. A little formal education in the form of an emergency training certificate or course is seen on resumes.

 

Telecommunicator Resume example

Telecommunicator Resume

Summary : Seeking a position where can utilize problem solving and analytical skills to be of service to others.

Skills : Type 50 Wpm, Computer Programs.

Description :

    1. Operate a multi-line telephone console system, alerting system, and TDD system for the deaf and hearing-impaired.
    2. Determine and assign the level of priority of the call and enter the data into a computer-aided dispatch system for radio dispatch purposes.
    3. Monitor and operate a radio console and computer equipment Receive and respond to a variety of emergency and non-emergency services.
    4. Analyze and anticipate the caller's situation to resolve problems, provide information, dispatch emergency services.
    5. Enters and modifies information into local, state and national computer databases.
    6. Monitor and respond to a variety of technical systems and alarms.
    7. Monitoring and recording the location of on-duty police officers.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Biology


Telecommunicator III Resume

Summary : To obtain a position that will allow to excel at customer relations by using strong organizational and communication skills, educational background and ability to work well with other people.

Skills : Microsoft, Quickbooks, Accounting, Real Estate.

Description :

    1. Responsible for receiving routine and emergency telephone calls and personal requests for assistance concerning crimes, fires.
    2. Responsible for operating a variety of electronic equipment to maintain contact with police personnel and other law enforcement units.
    3. Responsible for operating a computer terminal to enter calls and receive information about the location, occupants and other information concerning the call.
    4. Responsible for dispatching officers to answer requests for assistance and provide information about the situation as it develops.
    5. Multi-tasking skills and exercise independent judgment when the need arises. Utilize time management skills by being able to meet deadlines.
    6. Monitor activities of officers on patrol and make radio contact to ensure safety.
    7. Maintain files and records and record paperwork and correspondence for officers and ensure organization.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Criminal Justice


Telecommunicator II Resume

Headline : Experience in customer service and telecommunication. Applying to medical school this upcoming cycle, and looking for opportunities to gain more experience in the medical field.

Skills : Emergency Dispatcher, Emergency 911 Supervisor.

Description :

    1. Computer-aided dispatch system, receive emergency calls from the public requesting police, fire, medical or other emergency services.
    2. Determine the nature and location of the emergency; determine priorities, and dispatch police, fire ambulance or other emergency units.
    3. Receive and process 911 emergency calls, maintain contact with all units on assignment, maintain status and location of police and fire units.
    4. Monitor direct emergency alarms, answer non-emergency calls for assistance.
    5. Enter, update and retrieve information from a variety of computer systems.
    6. Receive requests for information regarding vehicle registration, driving records and warrants, and provides pertinent data.
    7. Monitor several complex public safety radio frequencies. Operate a variety of communications equipment.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma

Telecommunicator/Executive Resume

Headline : Career focused customer service professional with more than eighteen years' experience providing exceptional customer service to the general public. Seeking a long term position with specific emphasis in education.

Skills : Microsoft office, Communication Skills.

Description :

    1. Ability to effectively determine the nature and location of emergency calls and accurately, prioritize and relay information.
    2. Accurately enter all of the callers' important information into the database and assist the dispatching team in their daily operating systems.
    3. Monitoring and reporting minor street and traffic conditions to help in public safety measures for the callers and the residents.
    4. Coordinate activities with other City Departments as necessary for public safety.
    5. Provide pre-arrival instructions to callers for police, Fire and Medical services via Pro QA Priority Dispatch System.
    6. Properly assist all Police units in researching calls to ensure all calls are taken care of in a timely manner.
    7. Assist dispatchers in calling back complainants for further information.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma

Telecommunicator/Co-ordinator Resume

Summary : Successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble- shooting, sales, and implementing proactive procedures and systems to avoid problems.

Skills : HTML, CSS, J query, JavaScript, Linux, Windows, MS SQL.

Description :

    1. Operation of Tiburon CAD software, fast-paced call influx, and law enforcement radio traffic for extended periods of time.
    2. Working knowledge of the C3 Maestro Radio system in place for the agency.
    3. Shift trainer, assisting new employees to get signed off into full dispatch positions with great knowledge of the position and high retention levels.
    4. Accurately imputing massive amounts of data into CAD while under stressful conditions.
    5. Specially tasked by upper management on the website improvement project for the Sheriff's Office Communication Center.
    6. Constantly improving the training experience and assisting other trainers within the Communication Center for the good of all.
    7. Public safety radio systems obtained while working for the office for over 4 years.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Technology

Sr. Telecommunicator Resume

Summary : Volunteered as a reserve officer for four years and also as a firefighter and ambulance personnel for a year and a half. Assist with search warrants, marijuana eradications and anything that requires a dispatcher in the field.

Skills : Crisis Communication, Calm Under Pressure, Composed.

Description :

    1. Answer multiple phone lines for police, fire and medical on our non-emergency lines, and 911 lines.
    2. Answer radio traffic for multiple agencies and give accurate information to the officer in a timely manner.
    3. Collect pertinent information from callers and disseminate that information to responding units and/or agencies.
    4. Provide pre-arrival emergency instructions when needed.
    5. Maintain the CAD system with all information that needs to be logged into the call to keep accurate records.
    6. Receive requests for other town services (water, sewer, electrical, DHS, leva, and juvenile) after hours, on weekends and holidays.
    7. Maintain, enter, update and take out warrants that have been issued by our courts.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
High School

Telecommunicator/Representative Resume

Summary : Obtain a position with a growing company that values experience in customer service, is production oriented, rewards employees by promoting from within, and values employees that are dedicated to accomplishing company goals.

Skills : Inventory Management, HIPAA, Customer Service, LEADS.

Description :

    1. Verifies service by testing and re-programming circuits, equipment, and alarms; identifying and correcting problems; conferring with engineers.
    2. Documents network by recording configuration diagrams and programming.
    3. Maintains network by troubleshooting and repairing outages; testing network back-up procedures; updating documentation.
    4. Maintains customer rapport by listening to and resolving concerns; answering questions.
    5. Maintains safe work environment by following standards and policies.
    6. Participating in educational opportunities; reading technical publications.
    7. Enhances department and organization reputation by accepting ownership for accomplishing new and different requests.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Criminal Justice

Lead Telecommunicator Resume

Objective : To begin a new career in a position where can use knowledge and skills to benefit mutual growth and success.

Skills : Adaptable, Administration Management;.

Description :

    1. Communicate regularly with motorists, citizens, and other law enforcement and criminal justice agencies.
    2. Assist in special investigations and crime prevention programs.
    3. Investigate and report crimes, accidents, offenses and damage to property and persons to appropriate law enforcement agencies.
    4. Develop and manage communications strategies. Make and receive sales phone calls.
    5. Negotiate as the primary point of contact (POC) for incoming media calls, including requests for meetings and interviews with company executives and experts.
    6. Consult management on communication tactics with staff and customers regarding organization changes.
    7. Support the communications department budget. Establish rapport and become a familiar presence in the area. 
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Masters

Telecommunicator/Analyst Resume

Summary : An enthusiastic, ambitious, and professional individual with a proven track record of achieving results in highly competitive environment. Recognized as a performer able to successfully and efficiently manage responsibilities

Skills : Microsoft Office, Customer Relations, Organizational Development, Office Management.

Description :

    1. Collect and verify personal information into a computer. Fielded emergency and non-emergency calls.
    2. Contacted Lancaster County Emergency Management of any local and or State emergencies that might occur during a shift. 
    3. Processed and prioritized incoming calls for police, fire, and EMS assistance.
    4. Served as liaison between various agencies, by coordinating and initiating necessary contact.
    5. Alerted supervisors of any problems that occurred. Maintained a record of any discrepancies with the CAD.
    6. Co-workers and supervisors abreast of any emergencies that required special treatment.
    7. Assigned as a Trainer in tasked with training and supervising new employees in the proper procedures in non-emergency.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
BAAS

Associate Telecommunicator Resume

Summary : To gain Part-Time employment in the restaurant, warehouse or food service field. Accomplishments done a lot of things that have impacted peoples lives.

Skills : Multi-Tasking, Microsoft Excel, Fast Paced Environment.

Description :

    1. Dispatch and Answer emergency and non-emergency phone calls.
    2. Check multiple sites and systems for the information requested by units.
    3. Provide assistance to people and units daily. Keep an active log of all ongoing activities of units.
    4. Multitasking Using multiple computers and phones Keep an ongoing, separate, log of all traffic.
    5. Communicate with customers over the phone doing surveys Skills Used Verbal skills.
    6. Receive 911 calls, dispatch appropriate fire & ambulance personnel in a timely manner, transfer calls to appropriate law enforcement agencies.
    7. Findings, contact local authorities when needed, and provide logistical support for the college.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
BS

Asst. Telecommunicator Resume

Summary : Objective is to obtain the Managerial position with the company. To utilize education and make the most of degree.

Skills : Microsoft Word, Microsoft PowerPoint, Microsoft Excel.

Description :

    1. Make outbound telephone calls to people all over u.s. in order to communicate information.
    2. Conduct public opinion surveys and input the collected information into a computer data-based system.
    3. Clear and informative communication skills. Skills Used customer service and problem-solving skills.
    4. Answered phone calls & typed the information into a computer that was given to by caller.
    5. Dispatched information out to police officers & EMS personnel.
    6. Performed background checks using NCIC and filed paperwork. Answered 911 calls, Secretary calls also did paperwork.
    7. Alarmed and building situations Dispatch Police Officers to various emergency and non-emergency situations.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Diploma

Telecommunicator Resume

Summary : Exchange of information between communication participants includes the use of technology. It is transmitted through a transmission media, such as over physical media.

Skills : Customer Service, Fast Learner, Require Little To No Supervision.

Description :

    1. Responsible for taking incoming 911 calls and dispatching emergency units to the calls for service.
    2. The workload was very demanding and fast-paced with a lot of multitasking going on between multiple applications.
    3. Received several commendations for performing work above and beyond the call of duty.
    4. excellent customer service, doing extra work that was not within my job description. Skills Used Proficient with computers and typing.
    5. Excellent communication and customer service skills. Have the ability to multitask without falling behind the workload.
    6. Trained in Emergency Medical Dispatch, DCI computer, TDD machine, CPR, Hazmat.
    7. Telecommunicator Answer Emergency calls and dispatches appropriate emergency personnel.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Technician