A Telecommunicator is a telephone, radio and computer operator who connects people who are in need of emergency services such as fire, police or medical services. The job duties include receiving a variety of calls ranging from criminal acts in progress to car accidents and coordinating the dispatch to appropriate emergency responders. Certain core daily duties are listed on the Telecommunicator Resume as follows – managing multiple lines of communication, Crisis management, processing or executing all clerical work; coordinating with co-workers; monitoring the alarm system or device.
To act as a key link between people in trouble and the emergency services, the following skills are required – the ability to read maps and routes and provide clear instructions; knowledge of handling medical and other emergencies; experience with 911 system databases and familiarity in using law enforcement telecommunication systems. A little formal education in the form of an emergency training certificate or course is seen on resumes.
Summary : Seeking a position where can utilize problem-solving and analytical skills to be of service to others, and the ability to work well with other people
Skills : Type 50 Wpm, Computer Programs.
Description :
Operated a multi-line telephone console system, alerting system, and TDD system for the deaf and hearing-impaired.
Determined and assigned the level of priority of the call and enter the data into a computer-aided dispatch system for radio dispatch purposes.
Monitored and operated a radio console and computer equipment Receive and respond to a variety of emergency and non-emergency services.
Analyzed and anticipated the caller's situation to resolve problems, provide information, dispatch emergency services.
Entered and modifies information into local, state and national computer databases.
Monitored and respond to a variety of technical systems and alarms.
Monitored and recorded the location of on-duty police officers.
Experience
10+ Years
Level
Senior
Education
Biology
Telecommunicator III Resume
Summary : To obtain a position that will allow excelling at customer relations by using strong organizational and communication skills, educational background.
Skills : Microsoft, Quickbooks, Accounting, Real Estate.
Description :
Responsible for receiving routine and emergency telephone calls and personal requests for assistance concerning crimes, fires.
Responsible for operating a variety of electronic equipment to maintain contact with police personnel and other law enforcement units.
Responsible for operating a computer terminal to enter calls and receive information about the location, occupants, and other information concerning the call.
Responsible for dispatching officers to answer requests for assistance and provide information about the situation as it develops.
Multi-asked skills and exercise independent judgment when the need arises. Utilize time management skills by being able to meet deadlines.
Monitored activities of officers on patrol and make radio contact to ensure safety.
Maintained files and records and record paperwork and correspondence for officers and ensure organization.
Experience
10+ Years
Level
Senior
Education
Criminal Justice
Telecommunicator II Resume
Headline : Experienced in customer service and telecommunication. Applying to medical school this upcoming cycle, and looking for opportunities to gain more experience in the medical field.
Computer-aided dispatch system, receive emergency calls from the public requesting police, fire, medical or other emergency services.
Determined the nature and location of the emergency; determine priorities, and dispatch police, fire ambulance, or other emergency units.
Received and process emergency calls, maintain contact with all units on assignment, maintain status and location of police and fire units.
Monitored direct emergency alarms, answer non-emergency calls for assistance.
Entered, updated, and retrieved information from a variety of computer systems.
Received requests for information regarding vehicle registration, driving records and warrants, and provides pertinent data.
Monitored several complex public safety radio frequencies. Operate a variety of communications equipment.
Experience
5-7 Years
Level
Executive
Education
Diploma
Telecommunicator/Executive Resume
Headline : Career focused customer service professional with more than eighteen years' experience providing exceptional customer service to the general public.
Skills : Microsoft office, Communication Skills.
Description :
Able to effectively determine the nature and location of emergency calls and accurately, prioritize, and relay information.
Accurately entered all of the callers' important information into the database and assist the dispatching team in their daily operating systems.
Monitored and reporting minor street and traffic conditions to help in public safety measures for the callers and the residents.
Coordinated activities with other City Departments as necessary for public safety.
Provided pre-arrival instructions to callers for police, Fire, and Medical services via Pro QA Priority Dispatch System.
Properly assisted all Police units in researching calls to ensure all calls are taken care of in a timely manner.
Assisted dispatchers in calling back complainants for further information.
Experience
5-7 Years
Level
Executive
Education
Diploma
Telecommunicator/Co-ordinator Resume
Summary : Successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and troubleshooting, sales,
Operated of Tiburon CAD software, fast-paced call influx, and law enforcement radio traffic for extended periods of time.
Worked knowledge of the C3 Maestro Radio system in place for the agency.
Shifted trainer, assisting new employees to get signed off into full dispatch positions with great knowledge of the position and high retention levels.
Accurately imputed massive amounts of data into CAD while under stressful conditions.
Specially tasked by upper management on the website improvement project for the Sheriff's Office Communication Center.
Constantly improved the training experience and assisting other trainers within the Communication Center for the good of all.
Public safety radio systems obtained while working for the office.
Experience
7-10 Years
Level
Management
Education
Technology
Sr. Telecommunicator Resume
Summary : Volunteered as a reserve officer for four years and also as a firefighter and ambulance personnel for a year and a half. Assist with search warrants, marijuana eradication.
Skills : Crisis Communication, Calm Under Pressure, Composed.
Description :
Answered multiple phone lines for police, fire, and medical on our non-emergency lines, and 911 lines.
Answered radio traffic for multiple agencies and give accurate information to the officer in a timely manner.
Collected pertinent information from callers and disseminate that information to responding units and/or agencies.
Provided pre-arrival emergency instructions when needed.
Maintained the CAD system with all information that needs to be logged into the call to keep accurate records.
Received requests for other town services (water, sewer, electrical, DHS, leva, and juvenile) after hours, on weekends, and holidays.
Maintained, enter, update, and take out warrants that have been issued by our courts.
Experience
10+ Years
Level
Senior
Education
High School
Telecommunicator/Representative Resume
Summary : Obtain a position with a growing company that values experience in customer service, is production oriented, rewards employees by promoting from within, and values employees that are dedicated to accomplishing company goals.
Verified service by testing and re-programming circuits, equipment, and alarms; identifying and correcting problems; conferring with engineers.
Documented network by recording configuration diagrams and programming.
Maintained network by troubleshooting and repairing outages; testing network back-up procedures; updating documentation.
Maintained customer rapport by listening to and resolving concerns; answering questions.
Maintained safe work environment by following standards and policies.
Participated in educational opportunities; reading technical publications.
Enhanced department and organization reputation by accepting ownership for accomplishing new and different requests.
Experience
10+ Years
Level
Senior
Education
Criminal Justice
Lead Telecommunicator Resume
Objective : To begin a new career in a position where can use knowledge and skills to benefit mutual growth and success.
Skills : Adaptable, Administration Management;.
Description :
Communicated regularly with motorists, citizens, and other law enforcement and criminal justice agencies.
Assisted in special investigations and crime prevention programs.
Investigated and reported crimes, accidents, offenses, and damage to property and persons to appropriate law enforcement agencies.
Developed and managed communications strategies. Make and receive sales phone calls.
Negotiated as the primary point of contact (POC) for incoming media calls, including requests for meetings and interviews with company executives and experts.
Consulted management on communication tactics with staff and customers regarding organizational changes.
Supported the communications department budget. Establish rapport and become a familiar presence in the area.
Experience
2-5 Years
Level
Junior
Education
Masters
Telecommunicator/Analyst Resume
Summary : An enthusiastic, ambitious, and professional individual with a proven track record of achieving results in highly competitive environment. Recognized as a performer able to successfully and efficiently manage responsibilities
Skills : Microsoft Office, Customer Relations, Organizational Development, Office Management.
Description :
Collected and verified personal information into a computer. Fielded emergency and non-emergency calls.
Contacted Lancaster County Emergency Management of any local and or State emergencies that might occur during a shift.
Processed and prioritized incoming calls for police, fire, and EMS assistance.
Served as liaison between various agencies, by coordinating and initiating necessary contact.
Alerted supervisors of any problems that occurred. Maintained a record of any discrepancies with the CAD.
Co-workers and supervisors abreast of any emergencies that required special treatment.
Assigned as a Trainer in tasked with training and supervising new employees in the proper procedures in non-emergency.
Experience
7-10 Years
Level
Management
Education
BAAS
Associate Telecommunicator Resume
Summary : To gain Part-Time employment in the restaurant, warehouse or food service field.
Accomplishments done a lot of things that have impacted peoples lives.
Skills : Multi-Tasking, Microsoft Excel, Fast Paced Environment.
Description :
Dispatched and Answered emergency and non-emergency phone calls.
Checked multiple sites and systems for the information requested by units.
Provided assistance to people and units daily. Keep an active log of all ongoing activities of units.
Multitasked Using multiple computers and phones Keep an ongoing, separate, log of all traffic.
Communicated with customers over the phone doing surveys Skills Used Verbal skills.
Received 911 calls, dispatch appropriate fire & ambulance personnel in a timely manner, transfer calls to appropriate law enforcement agencies.
Contacted local authorities when needed, and provide logistical support for the college.
Experience
10+ Years
Level
Senior
Education
BS
Asst. Telecommunicator Resume
Summary : Objective is to obtain the Managerial position with the company. To utilize education and make the most of degree.
Skills : Microsoft Word, Microsoft PowerPoint, Microsoft Excel.
Description :
Outbound telephone calls to people all over.in order to communicate information.
Conducted public opinion surveys and input the collected information into a computer data-based system.
Cleared and informative communication skills. Skills Used customer service and problem-solving skills.
Answered phone calls & typed the information into a computer that was given to by caller.
Dispatched information out to police officers & EMS personnel.
Performed background checks using NCIC and filed paperwork. Answered 911 calls, Secretary calls also did paperwork.
Alarmed and building situations Dispatch Police Officers to various emergency and non-emergency situations.
Experience
7-10 Years
Level
Management
Education
Diploma
Telecommunicator Resume
Summary : Exchange of information between communication participants includes the use of technology. It is transmitted through a transmission media, such as over physical media.
Skills : Customer Service, Fast Learner, Require Little To No Supervision.
Description :
Responsible for taking incoming 911 calls and dispatching emergency units to the calls for service.
Demandedand fast-paced with a lot of multitasking going on between multiple applications.
Received several commendations for performing work above and beyond the call of duty.
Worked that was not within the job description. Skills Used Proficient with computers and typing.
Able to multitask without falling behind the workload.
Trained in Emergency Medical Dispatch, DCI computer, TDD machine, CPR, Hazmat.
Answered Emergency calls and dispatches appropriate emergency personnel.
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