eCommerce Operations Manager Resume Samples

The eCommerce Operations Manager is a key professional who oversees and optimizes the day-to-day operations of an online retail business. Duties often mentioned on the eCommerce Operations Manager Resume are – managing inventories, completing order fulfillment, and logistics to ensure timely and efficient delivery to customers, and collaborating with various teams, including warehouse and logistics personnel to streamline processes and enhance operational efficiency. These professionals contribute to the success of the managers in achieving operational goals and improving the overall customer experience.

Applicants with the following skills are preferred for this role – strong organizational skills, attention to detail, a deep understanding of eCommerce operations, skills in inventory management, order processing, familiarity with eCommerce platforms, and logistics systems, and staying updated on emerging trends in eCommerce operations and logistics. Typically, eCommerce Operations Managers hold a bachelor’s or master’s degree in business, supply chain management, or a related field. Professional experience in eCommerce operations, logistics, or supply chain management is often required.

eCommerce Operations Manager Resume example

eCommerce Operations Manager Resume

Headline : As an eCommerce Operations Manager, coordinates seasonal and monthly product marketing strategies. Maintains online content calendar to ensure website and messaging is consistent with monthly and seasonal campaigns.

Skills : Communication, Management.

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Description :

  1. Owned the selling and promotional strategy throughout the site to drive products and trends, including the homepage and coordination across digital channel marketing efforts.
  2. Partnered with Acquisition Marketing to create consistent and key messaging on-site and through all marketing channels.
  3. Managed the homepage and other content areas, optimizing to ensure customer engagement.
  4. Managed and created reports around Google Analytics and any other relevant data sources.
  5. Reviewed the site daily to check for accuracy and identify opportunities for on-site optimization through improved customer experience.
  6. Able to work independently, and highly organized with clear and concise communication skills.
  7. Knowledge of Microsoft Office suite of programs, including Outlook, Word, Excel and PowerPoint.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
B.O.M.


eCommerce Operations Manager Resume

Summary : As an eCommerce Operations Manager, responsible for managing the day-to-day operations of the e-commerce business. Supervising the team responsible for eCommerce Support, as well as managing our website product catalogue.

Skills : Problem-solving, Customer service.

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Description :

  1. Managed and integrated product data into our digital channels and developed a support framework across our capability set to ensure a best-in-class customer and store experience. 
  2. Implemented new processes, system changes, and standard operating procedures to optimize Omni-Channel operations and worked with marketing, technology, and supply chain teams to implement.
  3. Monitored all online platforms to gain insights into areas of success and opportunities. Share feedback across the team and lead operational improvement initiatives.
  4. Partnered with the Customer Service team to understand consumer pain points and work on initiatives to improve experience.
  5. Developed and managed support processes to provide first-level support for our e-commerce stores and platform presence.
  6. Managed review capabilities and monitored product reviews.
  7. Managed third-party delivery relationships and initiatives.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Senior
Education
Education
B.O.M.


Associate eCommerce Operations Manager Resume

Headline : As an Associate eCommerce Operations Manager, responsible for monitoring the performance of the support team and ensuring the team is performing.

Skills : Order fulfillment, Data analysis.

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Description :

  1. Developed and maintained the brand's knowledge base across all website functions and eCommerce.
  2. Worked with the IT Technical Support team to work through issues that require technical support and/or development.
  3. Provided input to new development pipeline and capabilities to influence roadmap as it relates to support strategy and enhancements needed.
  4. Managed other support activities such as the monitoring of product reviews and the accuracy of product details on the site.
  5. Owned relationship with the FBA Services, IT Support, and Operations teams.
  6. Developed and implemented the overall operational strategy for our e-commerce platform, ensuring alignment with company goals and objectives.
  7. Managed the end-to-end order fulfillment process, including order processing, and shipping.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BMar

Assistant eCommerce Operations Manager Resume

Headline : As an Assistant eCommerce Operations Manager, responsible for collaborating with logistics partners to optimize shipping costs, delivery times, and order tracking.

Skills : Interpersonal communication, Knowledge of e-commerce platforms.

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Description :

  1. Monitored and analysed key performance metrics to identify areas for improvement and implement operational enhancements.
  2. Processed to increase efficiency, reduce costs, and improve customer satisfaction.
  3. Developed, implemented, and maintained e-commerce return policies that align with company objectives and customer expectations.
  4. Ensured return policies were communicated to customers and internal teams.
  5. Collaborated with carriers and logistics partners to streamline the return process and reduce costs.
  6. Collected and analyzed data on return trends, reasons for returns, and customer feedback.
  7. Identified opportunities to reduce return rates and improve product quality or service quality.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BMar

eCommerce Operations Manager Resume

Summary : As an eCommerce Operations Manager, works closely with the customer support team to resolve return-related customer inquiries and issues.

Skills : Project management, Strategy.

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Description :

  1. Provided guidance and training to customer support representatives on handling return inquiries.
  2. Reviewed and refined the return management process to enhance efficiency and accuracy.
  3. Identified and implemented automation and technology solutions to improve the return process.
  4. Used data analytics tools to extract actionable insights and trends related to sales, customer behaviour, and website performance and align them with operational objectives.
  5. Generated regular reports and dashboards to provide stakeholders with a clear understanding of key metrics and performance indicators for operations.
  6. Made data-driven recommendations to optimize product listings and fulfillment.
  7. Utilized data analytics to assess e-commerce performance, track key performance indicators (KPIs), and identify areas for improvement. 
Years of Experience
Experience
7-10 Years
Experience Level
Level
Consultant
Education
Education
BMarketing

eCommerce Operations Manager Resume

Summary : As an eCommerce Operations Manager, involved in sourcing products managing logistics, optimizing the listings, and ensuring a smooth and profitable operation.

Skills : Supply chain management, Warehousing.

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Description :

  1. Oversaw the setup of the accounts, including account creation, product listings, and compliance with company policies.
  2. Managed the logistics from suppliers to fulfillment centers, including shipping, customs clearance, and inventory management.
  3. Implemented quality control measures to ensure product standards are met, coordinating with suppliers and freight forwarders.
  4. Optimized product listings for maximum visibility and conversion, including SEO, images, and descriptions.
  5. Conducted market research to identify trends, competitive pricing, and potential new products.
  6. Monitored and analyzed performance metrics on Amazon, using data to optimize operations and strategies.
  7. Managed customer service for the account, ensuring high customer satisfaction and addressing any issues or returns.
Years of Experience
Experience
10+ Years
Experience Level
Level
Management
Education
Education
BMarketing

eCommerce Operations Manager Resume

Summary : As an eCommerce Operations Manager, responsible for website development and smooth run, updating it with new requirements and new collections.

Skills : Design, Business process management.

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Description :

  1. Coordinated with the tech agency daily for the smooth running of the website.
  2. Ensured good customer service by addressing and ensuring the timely resolution of customer issues or comments.
  3. Managed and executed promotional campaigns within a time frame on the website.
  4. Worked closely with different depts (merchandising, supply chain, retail) to ensure smooth order fulfillment and delivery.
  5. Provided analysis and reporting on metrics such as weekly/monthly sales by department, new product sell-through, and offer code performance.
  6. Oversaw the day-to-day operations of the e-commerce platform, including website management, order fulfillment, inventory control, and customer service.
  7. Collaborated with the marketing team to develop and implement strategies to drive traffic, increase conversion rates, and maximize online sales.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Consultant
Education
Education
BMarketing

eCommerce Operations Manager Resume

Summary : As an eCommerce Operations Manager, monitoring key performance metrics such as website traffic, conversion rates, average order value, and customer satisfaction.

Skills : Forecasting sales, Marketing, Improve productivity and motivation.

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Description :

  1. Analyzed data and insights to identify trends, opportunities, and areas for improvement in the e-commerce business.
  2. Managed the product catalog, including adding new products, updating product descriptions, and ensuring accurate pricing.
  3. Implemented best practices in website design, user experience, and SEO to optimize the online shopping experience.
  4. Coordinated with vendors, suppliers, and fulfillment partners to ensure timely delivery of products and efficient inventory management.
  5. Developed and optimized shipping and fulfillment processes to minimize costs and improve delivery times.
  6. Led and mentored a team of e-commerce specialists, providing guidance, training, and performance feedback.
  7. Kept updated on industry trends, e-commerce technologies, and competitive landscape to drive innovation and growth.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Senior
Education
Education
BMarketing

eCommerce Operations Manager Resume

Summary : As an eCommerce Operations Manager, responsible for pre-sales and post-sales customer support via email, online chat, and phone (inbound/outbound).

Skills : SEO, Experience in ecommerce sales, Familiarity with leading ecommerce platforms.

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Description :

  1. Handled inquiries regarding product, stock, shipping, order status, returns/exchange, and refunds.
  2. Resolved complaints, and provided appropriate solutions and alternatives within the time limits.
  3. Maintained marketplace accounts at a healthy status, improved ratings, and customer satisfaction.
  4. Listed and updated products on the company's website and increased online sales.
  5. Formulated high-quality novel written and visual content for each social media campaign.
  6. Managed product catalogs and eCommerce database listings across our web portals and internal databases.
  7. Ensured timely processing and fulfillment of B2C orders, including the preparation and generation of courier shipping labels.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Consultant
Education
Education
BMarketing

eCommerce Operations Manager Resume

Headline : As an eCommerce Operations Manager, responsible for planning and allocating customer orders among various couriers and shipping modes, overseeing daily order planning and dispatches.

Skills : Good leadership and people management skills, Leadership.

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Description :

  1. Supervised warehouse fulfillment activities to ensure accurate scanning and packing of products.
  2. Conducted regular inventory checks across all marketplaces.
  3. Monitored shipment tracking, recorded returns and RTOs, and handled customer queries.
  4. Coordinated with designers, developers, warehouse team, and third-party vendors to ensure seamless e-commerce site development and product launches.
  5. Oversaw vendor registration process, ensuring timely completion of required documentation and compliance procedures.
  6. Tracked purchase orders and collaborated with distributors to ensure timely service, high fill rates, and prompt payment settlement.
  7. Evaluated website performance to identify areas for improvement and optimization.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BMarketing