The job purpose of a Resident Service Specialist is to coordinate responses to resident service issues as well as tacking and following up on move-in satisfaction. Other essential functions are listed on the Resident Service Specialist Resume as – maintaining company customer service standards within the community, completing various administrative functions associated with residents’ needs, providing coordination to ensure high-quality resident customer service, ensuring each new resident has move-in orientation conducted by appointment, scanning all move-in documents, ensuring that all voicemails, texts, emails, and other resident and community communications are checked, working closely with the business managers, and ensuring leasing and renewal goals are met.
Duties vary based on the requirements of the employer, however, the following skills are crucial for this role – knowledge of organizational policies and procedures, the ability to apply policies and procedures to solve everyday issues, the ability to define problems, skills with customer service, knowledge of principles and methods, and excellent interpersonal skills. A bachelor’s degree in the field of business administration or a related field is often considered as a minimum criterion for this role.
Summary : To acquire a Resident Service Specialist position that will allow me to illustratetime management, customer service, security skills, along with innovation potential with in a company. Experienced and motivated sales professional and customer service experience. Skilled in assisting with program functions, supporting and communicating with senior managers, coordinating work load projects, and ensuring compliance and quality control.
Provided excellent resident services by receiving resident maintenance request and ensuring that appropriate response time is meet to provide better quality living.
Provided prompt and professional answers to all resident concerns.
Displayed technical knowledge of company policies and procedures; provide detail and thorough information to residents.
Maintained an educational level of understanding concerning accounting, maintenance and, property management issues.
Provided professionally written correspondence and reporting as required.
Controlled, screened, and processed accounts payable and account receivable activities in a timely and accurate manner.
Organized and maintained community records including resident files, purchasing logs, utility logs, month-end reporting.
Experience
7-10 Years
Level
Management
Education
Associate's
Resident Service Specialist Resume
Summary : Confident, highly energized and effective Human Resources Administrative Professional. Compassionate and persuasive communicator with strong interpersonal skills. Detail-oriented professional with a strong will for success in planning, implementing, and supporting Human Resources plans and strategies consistent with company values, standard of behaviors and policies in a wide variety of industries and organizations.
Ensured a safe and manageable living environment for the shelter residents.
Monitored residential areas, is visible and interacts regularly and informally with residents living in a group home environment.
Ability to interact with residents one on one, providing life skills, and able to work in a positive manner that is up beat.
Assisted residents in processing issues, problem solving, etc.
Provided a positive role model for residents.
Maintained all required documentation of residents' activities on a current basis.
Assisted in dispensing medication to residents.
Experience
7-10 Years
Level
Management
Education
Associate Of Science
Resident Service Specialist Resume
Summary : Resident Service Specialist with over 20 years of customer service experience in the military housing community. Exceptional relationship-building skills, fostering unified teams and cohesion across all levels of staff, management, and students. Interface effectively with all ages and ethnic backgrounds.
Skills : Microsoft Office, Typing, Adobe.
Description :
Accompanied resident to room and make comfortable.
Introduced resident to roommates, staff, and tablemates as needed.
Inventoried, labeled, and stored residents' personal belongings.
Assisted residents with packing belongings when discharged or moving to a new room.
Performed administrative requirements such as completing necessary forms, reports Assured that all personal care is met in accordance with the daily task sheets Inspect resident room for food articles (i.e.proper storage containers, spoiled food, etc.).
Made beds neatly and changed the bed linen and towels per residence schedule, or as needed.
Assisted residents with personal telephone calls, letters, etc.
Experience
10+ Years
Level
Senior
Education
Bachelor's In Marketing
Resident Service Specialist Resume
Objective : Creative problem solver with strong written and oral communication skills, with the ability to resolve conflict, work under pressure, learn various tasks easily, handle several tasks simultaneously, meet quota deadlines and obtain and maintain a security clearance.
Skills : Planning Skills, Counseling Skills.
Description :
Provided tenant/homebuyers information of benefits and responsibilities of participation under the Housing Programs.
Explained policies that pertain to each tenant and regulate the tenant's compliance with such.
Accepted and reviewed all housing applications and assistance applications.
Researched and reviewed all information submitted and determine applicants' eligibility.
Maintained accurate reports of all activities, meetings, and counseling conducted with the tenants in the office and at field home visits.
Notified tenants of breaches of their lease agreements and put together a plan with the tenant to remedy the situation.
Contacted tenants by phone and mail of delinquencies in payments.
Experience
2-5 Years
Level
Executive
Education
GED
Resident Service Specialist Resume
Headline : Accomplished and experienced manager seeks the opportunity to provide quality customer service and care while demonstrating an ability for reading others and recognizing their short and long-term needs. Knowledgeable, friendly, team-building manager and personnel developer who treats people respectfully and fairly while using a problem-solving, hands-on approach would like to put these skills to work.
Skills : Sales, Customer Service, Marketing, Social Media Marketing, Real Estate, Leadership.
Description :
Administered housing assignment activities.
Arranged to move military families into and out of the housing.
Provided tours and inspected homes.
Answered phones to provide assistance to military families residing on Fort Sill or in-processing.
Greeted residents and guests in the office.
Fostered positive family to business relations through family functions.
Processed payments.
Experience
5-7 Years
Level
Executive
Education
GED
Resident Service Specialist Resume
Objective : To use my skills, knowledge, and experience while employed in a manner to help your organization and myself to grow. I am confident that my work ethic and training parallel your company's objectives and goals and I would strive to succeed if offered a position. Recognizing individuals who have voluntarily contributed in a significant way to the improvement of the United States Army Field Artillery Community.
Skills : Computer, Customer Service, Case Worker.
Description :
Provided superior internal and external customer service while actively exhibiting the company values.
Acquainted new residents with the occupancy agreement and responsibility guide to ensure regulations were being followed for on-post housing.
Walked market-ready homes, noted any deficiencies, checked the tour route, opened model homes on a daily basis.
Maintained an ongoing, in-depth knowledge of the associated market to understand the competition to position our rentals on a more competitive edge.
Participated in marketing outreach and brand awareness.
Conducted notice to vacate follow-up programs.
Maintained company standards on the performance of maintenance functions and service levels, both in occupied and vacant homes.
Experience
2-5 Years
Level
Executive
Education
GED
Resident Service Specialist Resume
Headline : To bring my experience in client services and site management to your organization, where I would further cultivate my skills while helping your business achieve its goals.
Skills : Lab Technician, Microsoft Office, Optician.
Description :
Interfaced with clients.
Responsible for answering phone calls, using problem-solving skills, answering questions, relaying information.
Worked with maintenance and other departments to ensure that problems are identified and solved.
Managed outside vendors.
Managed residential properties.
Tracked residents as they move in and move out of the area.
Assessed property damage.
Experience
5-7 Years
Level
Executive
Education
Bachelor Of Arts In Business
Resident Service Specialist Resume
Objective : Resident Service Specialist Professional with experience in Human Services Administrative & Client Account Management, Customer Service, Accounting, Business/Office Operations, and Records Maintenance. Strong ability to positively influence team members for increased success and achieving company goals. Effectively relate to a diverse population of varying cultural and ethnic backgrounds.
Skills : Microsoft Office, Reporting Skills.
Description :
Reviewed routine housing program documents such as vouchers, applications, or certificates for accuracy and conformance with agency requirements and processes in accordance with established guides.
Provided advice and assistance to local housing managers or sponsors on routine occupancy matters concerning the preparation and distribution of vouchers, applications, and other local submissions.
Attended meetings or conferences with higher-level staff members and assisted in the preparation of related reports.
Reviewed incoming inquiries or correspondence, secured information from various reports, guides, or other sources, and prepares tentative replies or summaries for use by higher-level staff members.
Accompanied higher-level staff members on occupancy audits or surveys to observe techniques and provides technical assistance as required.
Received and reviewed recommendations, applications, and terminations of housing accommodations.
Updated and implemented Standard Operating Procedures (SOP) to ensure all activities are carried out in accordance with installation operations and policies as well as defense and command regulations.
Experience
2-5 Years
Level
Junior
Education
Bachelor Of Science
Resident Service Specialist Resume
Objective : Energetic, enthusiastic, and hardworking sales professional with over 8 years of progressive experience with a proven track record of bringing prospects from initial inquiry to a successful sale. Self-motivated Powerful and prolific communication skills. Dedicated team player and peer coach Customer-focused Action-oriented Innovative and forward-thinking.
Skills : Word 2010, Maintenance Skills.
Description :
Responded to all resident issues and ensured satisfactory resolution.
Prepared and distributed letters, memos, and notices to residents.
Ensured a smooth move-in and move-out process for residents.
Responded to Resident Surveys.
Organized and hosted events for the residents.
Reviewed and approved invoices.
Maintained lease files and collected rent payments.
Experience
2-5 Years
Level
Executive
Education
Bachelors In Business Administration
Resident Service Specialist Resume
Objective : Highly motivated business Resident Service Specialist professional with a proven history of individual achievement, operational success, and team development. Driven, energetic people-builder with financial and managerial experience and a focus on exceptional customer service. Resourceful, responsible, and willing to do whatever is necessary to get the job done.
Skills : One Site and Yardi, Planning Skills.
Description :
Facilitated Annual Rent Registration for New York State.
Managed and monitored grounds, facilities and common areas to ensure all safety assessments are observed and in place.
Performed pre-vacating, vacating, and assignment inspections, prepared deficiency reports including rough sketches of conditions and prepared reimbursement vouchers where tenant responsibility for damages are apparent.
Initiated work orders and ensure their completion in a timely manner.
Served as welcome contact for new residents and conduct tours of neighborhoods.
Participated in notifying residents who are in breach of the responsibility and occupancy agreement.
Inputted and updated resident operations in the property management software as well as assist in report preparations.
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