An Emergency Communications Operator is responsible for receiving incoming calls on the 911 line and obtaining relevant information, and rerouting them to the medical emergency services, fire department, or police department. Other core duties are listed on the Emergency Communications Operator Resume as – answering all incoming emergency calls promptly, following standard operating procedures; attempting to ascertain the exact nature of the problems, attempting to ascertaining the exact nature of the problem and the immediacy of the need; for fire emergencies, the operator will determine the people at risk and ascertain the extent of the fire. And for police emergencies, attempting the potential of violence and the degree of risk.
Required skills are – the ability to act calmly and rationally in stressful situations; knowledge of computer usage and keyboarding skills, and the ability to multitask. A degree is not needed, however, formal education to a high school level is mandatory.
Objective : To work in an organization where I could expedite the flow of work by utilizing my skills and experience in multitasking that I have acquired by working in the security/law enforcement and retail industries.
Skills : Microsoft Office, Fluent In Spanish.
Description :
Triaged medical, fire, and police calls, emergent and non-emergent.
Maintained the confidentiality of calls/cases.
Experienced cooperating with court officials testifying for calls.
Managed emergency situations by use of active listening skills.
Assisted clients with city resources and information.
Responsible for accurate data entry into CAD and Plant systems.
Volunteered to serve on the 911 Health and Safety Committee, promoting wellness and safety in the workplace.
Experience
2-5 Years
Level
Management
Education
GED
Emergency Communications Operator Resume
Objective : Providing an expeditious communication link between in-house and on-call personnel, patients, and caregivers in routine, urgent, and emergent medical and non-medical conditions, through the use of information binders, on-call schedules, personnel lists, hospital safety procedures, and relevant department policies and procedures.
Answered both 911 and non-emergency calls for police, fire, and EMS services.
Gathered information needed for first responders.
Gave pre-arrival first aid instructions to callers.
Stayed on the line with callers, whenever appropriate, until police arrived.
Spoke with officers on the radio when they needed checks on things such as driver's licenses, arrest warrants, etc.
Assisted with the training of new employees, both in the classroom and on the job.
Volunteered for additional training to be a member of the Peer Support Group, to confidentially assist colleagues handle their personal stresses.
Experience
2-5 Years
Level
Executive
Education
GED
Emergency Communications Operator Resume
Objective : Obtain an Emergency Communications Operator position where my experience in fast-paced detail-oriented settings, uniquely warm approach to customer service, and multitasking proficiency will be enhanced by and complementary to a company.
Answered and processed incoming telephone calls and radio transmissions, such as 9-1-1 emergency and non-emergency lines; determine location and nature of call; gather pertinent information and correctly prioritize the incident.
Dispatched both emergency and non-emergency requests for service to police units on the appropriate radio channel, and enter appropriate information into computer aided dispatch system.
Maintained contact with all units on assignment; track and monitor status and location of police units and update daily computerized log of all requests for service.
Prioritized calls.
Monitored channels during critical incidents; determine appropriate police personnel and dispatch information to appropriate personnel while keeping direct supervisor and field supervisors aware of emergency and unusual situations.
Determined the number of units, and which units, to dispatch based on availability and geographical location.
Provided detailed directions to citizens, police, and other agencies such as Fire Dept.
Experience
2-5 Years
Level
Executive
Education
Bachelor Of Arts
Emergency Communications Operator Resume
Objective : Seeking an Emergency Communications Operator position with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.
Used professional phone etiquette when answering phones.
Gathered important crucial information to dispatch appropriate agency.
Adhered to strict guidelines regarding privacy and use of in-house computer systems.
Worked under extremely stressful conditions.
Managed multiple tasks at one time.
Assisted with daily office operations as needed.
Updated filing system.
Experience
2-5 Years
Level
Executive
Education
GED
Emergency Communications Operator Resume
Headline : To obtain satisfying and rewarding employment with a company that will allow and encourage me to utilize and expand upon my strengths and improve upon my weaknesses.
Skills : MS Office, Management Skills, Multitasking.
Description :
Collected personal and location information from callers.
Dispatched police, fired or medical units to the site of the emergency as needed.
Retrieved information about the caller or criminal suspects via CBI/CCIC/NCIC records check.
Instructed callers on life-saving procedures through Emergency Medical Dispatch protocols.
Provided available information to emergency responders including scene safety needed for staging EMS or FIRE responders.
Provided emotional reassurance to the distraught or suicidal parties calling.
Answered non-emergency calls for assistance.
Answered routine questions over the phone regarding civil, criminal, and traffic laws; direct calls to police and/or other agencies as appropriate.
Experience
5-7 Years
Level
Executive
Education
MS
Emergency Communications Operator Resume
Headline : Maintaining current knowledge of department and Medical Center policies and procedures, computer and hard copy files of all physician key personnel and on-call personnel, and information through continuous review of bulletin board postings, department handouts and memos, and attendance at staff and other relevant meetings.
Skills : Multi-state Payroll and Taxes, Account Management, Call Center Management, Accounts Payable and Receivable, Inventory Management, Bank Reconciliation, Microsoft Excel, Word, Access, Powerpoint, Quickbooks, Research, Time Management, 45-50wpm.
Description :
Responsible for all emergency and non-emergency phone, radio, and foot traffic.
Implemented a new training manual for all emergency communications operators.
Monitored and updated state and nationwide network database of sensitive criminal information.
Volunteered to do routine repairs on the chairs used at the 911 center.
Received incoming calls on non-emergency and emergency 911 lines.
Dispatched all applicable personnel, operated multiple computer terminals with some being connected to the Virginia Criminal Information Network and National Crime Information Center.
Responded to and operates multi-function work stations, paging systems (overhead and pocket pager), an emergency hotline, and alarm devices for the purpose of answering, connecting, and directing calls to appropriate locations, and to facilitate hospital response to emergency situations.
Experience
5-7 Years
Level
Executive
Education
GED
Emergency Communications Operator Resume
Objective : Hardworking, organized, Emergency Communications Operator professional with a proven background delivering sensible business technology solutions on time and under budget while working as a team member or team leader.
Skills : Microsoft Word, Excel, Word Perfect, Various Copy Machines, And Calculators. Typing 50 WPM, Use Of UHF, VHF, And 800 Mhz Radio Systems. Possess A Strong Commitment To Team Environment Dynamics With The Ability To Contribute Expertise And Follow Leadership Directives At Appropriate Times.
Description :
Answered 911 voice and TTY emergency and non-emergency calls for service, determining the nature and location of the emergency, record all pertinent information, including, when appropriate, Emergency Medical and Emergency Fire Dispatch instructions.
Determined the proper code and response, dispatch appropriate units via 800 MHZ radio system.
Provided directions to responding units in a timely manner, typing 50 WPM, and multi-tasking.
Ran and confirmed warrants via NCIC and NMLETS system.
Answered the phone for the Department.
Successfully get Police Officers the correct information to get them on the calls.
Successfully completed and disseminated records.
Experience
2-5 Years
Level
Executive
Education
GED
Emergency Communications Operator Resume
Objective : To establish a long-term career in a company where I may utilize my Emergency Communications Operator professional skills and knowledge to be an effective Associate Program Manager and inspiration to those around me.
Skills : Microsoft Office, Adobe Creative Suite, Windows Operating Systems.
Description :
Processed 911 and general information call for the Denver Police Department, Denver Fire Department, and Denver Health Emergency Medical Services.
Referred callers to different departments as necessary.
Efficiently processed a high volume of calls in CAD for police, fire, and medical callers.
Provided Emergency Dispatch Triage and Instructions over the phone.
Interviewed callers to assess the urgency of the incident and the proper response required.
Performed clearances through NCIC and CCIC as well as City of Denver court files.
Operated various systems to support and coordinate call handling and placement, paging, alarm, and emergency condition responses.
Experience
2-5 Years
Level
Executive
Education
G.E.D
Emergency Communications Operator Resume
Objective : Answering local, long-distance, patient inquiry, and interdepartmental calls within three rings. Prioritizing calls takes messages or pages as appropriate; relaying calls by making telephone connections; recording information; transmitting information to clients and staff as needed.
Skills : Type 50+wpm; intermediate knowledge of Microsoft Office.
Description :
Answered all incoming 9-1-1 calls (within 3 rings), collect important information from the caller, enter the required information into the Computer Aided Dispatch System, and route the call to the appropriate dispatcher or other service agency for action.
Answered all incoming non-emergency calls (within 5 rings), determine the caller's needs, and route the call to the appropriate dispatcher or other service agency for action.
Provided Emergency Medical Dispatch services to callers with a medical emergency, and maintain the EMD certification.
Utilized the CAD system, assist officers and firefighters with routine inquiries such as times for a call for service; putting a unit on-duty or off-duty, and issuing report numbers.
Took information from Crimestoppers and other hotlines.
Maintained a working knowledge of all Center equipment and applications.
Performed specialized emergency radio communications shift work for the Louisa 911 call center.
Experience
2-5 Years
Level
Executive
Education
Master Of Arts In Communications
Emergency Communications Operator Resume
Objective : Providing routine information to the public in a helpful and courteous manner. Utilizing Epic computer system for patient information on a limited basis, as prescribed.
Provided exceptional customer service to individuals in high-stress situations.
Coached callers through life-saving techniques such as CPR, bleeding control, scene management, a child birthing.
Calmed techniques in extreme situations.
Met or exceeded all job expectations.
Evaluated the needs of the requester, and dispatched the appropriate emergency personnel and equipment to address their needs.
Used a computer-aided dispatching program to track on-duty police/fire/rescue units and dispatch available units for service.
Assisted police officers by using NCIC/NMCIC to enter and retrieve information regarding warrants, stolen property, and criminal history pertaining to subjects that they encountered in the field.
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