Field Service Representative Resume Samples

A Field Service Representative has different roles depending on the type of industry, but in general, the representative will be responsible for taking care of various customer support tickets. The job description may include installing, repairing, maintaining and testing technical issues and products. The Field Service Representative Resume gives a list of the following work description – performing on-site repair and maintenance tasks, identifying issues, performing troubleshooting, using field automation systems, suggesting and implementing solutions; and adhering to company’s rules and regulations.

The related resume should mention the following abilities – experience in managing and preserving technical equipment, English knowledge, ability to easily assimilate to work tasks and shits; and familiarity in using mobile tools and applications. A Technical degree or relevant certification is commonplace among most job applicants. However, preference is given to advanced qualifications.

Field Service Representative Resume example

Contractor Field Service Representative (CFSR) Resume

Summary : Proven Contractor Field Service Representative (CFSR) with 14+ years' experience and well-developed skill sets in Project Management, Operations, and Quality. Highly skilled problem solver who has successfully led teams of varied size and composition in the development, implementation, and execution of established goals and objectives. Possesses extensive knowledge of the field, intermediate, and depot level heavy vehicle maintenance programs and practices. Well versed in fixed contract management, manpower management, employee acquisition, and training development practices.

Skills : Mechanical Installation, Field Service Technician, Heavy Equipment Operator, Testing And Troubleshooting Systems,

Description :

  • Troubleshooting and repairing electronic metering systems.
  • Inspecting customer property, including plumbing fixtures for leaks or meter defects, and reporting findings to customers and to appropriate Customer Relations staff.
  • Inspecting job site to ensure that conditions are in compliance with standards for meter installation.
  • Disconnecting and subsequently reconnecting water/sewer services of delinquent customers.
  • Installing simple and advanced automatic metering systems.
  • Installing wiring for meter reading systems.
  • Installing, replacing, and performing preventive maintenance on residential and commercial water meters, and remote reading devices.
  • Investigating meter readings out of tolerance. Locating and performing jobs on the appointment schedule.
  • Maintaining accurate records of repairs and completing work tickets and reports.
Years of Experience
Experience
10+ Years
Experience Level
Level
Consultant
Education
Education
Bachelor Of Arts


Jr. Field Service Representative Resume

Objective : Highly skilled, results-oriented Technician and Jr. Field Service Representative. More than 2 plus solid years' experience in leadership, heavy equipment mechanics and operations, logistics, and public relations combined with military background disseminating sensitive data. With a proven track record in achieving results. To obtain a challenging and rewarding position utilizing my education, experience and, customer service skills.

Skills : Heavy Equipment Operation HVAC Supervision Industry Safety Equipment Strong Mechanical Aptitude Schematics Reading Oral/communication Commercial Vehicles

Description :

  • Ensured proper installation and functioning of equipment for optimum customer satisfaction.
  • Inspected, detected, and corrected incipient failures before occurrence or before development into major defects.
  • Assisted in diagnostics and troubleshooting of mine-resistant ambush protected vehicles, logistics, and public relations between the company and military personnel.
  • Managed facility maintenance system established at Camp Phoenix, Afghanistan.
  • Reported submitted daily reports on production equipment, including produced parts, downtime minutes, and other concerns interviewed, hired, trained and evaluated a team of 10 construction employees.
  • Read blueprints, work orders, and production schedules to accurately determine job instructions and specifications.
  • Ensured proper installation and functioning of equipment for optimum customer satisfaction.
  • Prepared work orders to service equipment for the satisfactory operating condition.
  • Inspected, detected, and corrected incipient failures before occurrence or before development into major defects.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelor Of Science


Field Service Representative II Resume

Summary : Seeking farther challenges as a Network Engineer or related position where a diverse information technology background proved growth and education structure will be utilized and advanced. A position in the Computer Networking field, using my educational, and job experience to increase productivity and add to the company's bottom line.

Skills : Microsoft Excel, Works, Word. Management, Telephone, Customer Service And Document Services.

Description :

  • Responsiblle fot on-site equipment checkout and setup, troubleshooting, repair and on-equipment assistance.
  • Investigating and taking appropriate corrective actions to resolve trouble reports from the field, assisting in determining causes and fixes, validating fixes.
  • Monitoring the Win-T increment 1 network as a whole, resolving discrepancies in the overall throughput and efficiency of the network.
  • Maximizing the efficiency of the network's interconnection with the global internet and eliminate system bottlenecks.
  • Developing and right-sizing the network architecture to deliver voice, video, and data and support the current and emerging battle command systems.
  • Identifying and evaluating the appropriate network protocols for routing and network installation.
  • Assisting with the interfaces required for their equipment to work seamlessly with the communications and routing equipment provided by OPM Win-T in both the upper and lower tactical internet.
  • Providing technical assistance to logistics assistance representatives in such a manner that such government personnel will become progressively more self-sufficient in maintaining and operating the network.
  • Installing retrofit kits or performing other actions needed to maintain configurations of the equipment.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Senior
Education
Education
Associates

Technical Field Service Representative Resume

Headline : Motivated Contractor Field Service Representative (CFSR) with more than 5 years of experience in the power systems industry. Adaptable and personable with a focus on customer service. Well-versed in trouble-shooting equipment and equipped with a solid UPS (uninterruptible power supply) knowledge base. Analytical thinker who can quickly and accurately diagnose and repair power systems. Available to answer questions, react to, diagnose accurately and repair power systems.

Skills : Customer Relations, Retention, Inventory Control, Warehouse Logistics, Basic Math, Computer, Communication, Merchandising, Bilingual

Description :

  • Arriving at scheduled account on time, in the neat and clean assigned uniform.
  • Checking in and out with Environmental Services at arrival/departure.
  • Ensuring the staging area is neat and order, ensuring all delivery equipment is in good working order
  • Checking and servicing containers throughout the hospital according to Daily Service Schedule.
  • Ensuring all containers that are indicated as 'FULL' are changed. In addition, inspecting each and every container on the daily schedule to determine if changing out will be necessary to guard against containers potentially becoming full (and thus unusable) before the next regularly scheduled visit to that area.
  • Returning to the storage area with full internal delivery carts to place full containers into transporters and replacing on the cart with empty containers.
  • Reporting any cracked or broken containers or loose or broken brackets or accessories to the Manager.
  • Making arrangements to replace and/or repair as necessary
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor Of Science

Software Field Service Representative Resume

Summary : Software Field Service Representative with several years of experience in desktop support, networking and as a vocational training instructor. Experienced in several operating systems, including Windows, OS X Yosemite, and El Capitan, Linux. Proficient in: Microsoft Office, Outlook and other applications. Experience in computer and printer setup and repair, hardware and software installation and troubleshooting. Prior experience networking utilizing Novell as well as merchandising background including purchasing, sales, inventory control, and clerical skills.

Skills : IBM, AS400 System, Novell 4.1x, Windows NT Network Operation System, Word Perfect DOS 3.1 AND 6.1, Lotus Notes, Excel, JD Edwards, Peoplesoft

Description :

  • Assisting Regional Technical Support Specialists and Field Service Representatives with troubleshooting problems/issues, determining needs for installations and service work.
  • Responsible for resolution of all National Technical Support issues related to integration.
  • Creating, executing, and maintaining seamless integration between suppliers of software and computer hardware and machinery controllers.
  • Assisting Regional offices with product training of Field Service Representatives through planned training session and fieldwork.
  • Assisting the Documentation Specialist with the identification of customer’s documentation needs.
  • Achieved and maintained “expert” status on equipment and processes.
  • Supporting and maintaining expertise in software products developed by the company.
  • Performing onsite software integrations and installations providing software support to the customers.
  • Assisting with product training, machinery demonstrations, and development of Help Files and Software Documentation.
Years of Experience
Experience
10+ Years
Experience Level
Level
Management
Education
Education
Diploma

Associate Field Service Representative Resume

Objective : Dedicated and focused Associate Field Service Representative who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. To acquire a position with a well-established firm where I can apply my work experience and be an asset to the company.

Skills : Supply Chain Management, Soldering, Electrical, Aircraft Heavy Structures, Customer Relationship Management, Enterprise Software, Account Management

Description :

  • Provided technical support and training to customers and users worldwide with a focus on system readiness.
  • Visited with new and existing customers and educate them on new and updated products.
  • Personally assisted clients and managed all of the counties with safety features for industrial equipment.
  • Prepared accurate and detailed service repair orders for planned maintenance.
  • Increased customer retention and new client referrals by providing professional customer service.
  • Developed the field rep position at the location creating systems, files, and organization for proper management, effective communicator strong background with working one on one with clients to make sure the job that needs to be accomplished is done so in an effective manner.
  • Provided on-site technical assistance and guidance to ensure proper installation and certified that the unit will be ready for start-up.
  • Configured and optimized ups system that included system calibration, pre-power check and power up.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Associates

Contractor Field Service Representative Resume

Summary : Seeking a challenging position where I can utilize my previous work and educational experience to improve my skills as a Field Service Technician to better myself and your company.

Skills : Supervisor, Customer Service, Training & Development, Troubleshooting, Operations, Team Building, Quality Control, Technical Support, Travel Coordination

Description :

  • Responsible for installation of new machinery and the preventative maintenance and all repairs of previously installed machines electrically and mechanically.
  • Traveling in the mid-west region and meet with our customers to diagnose the issues they are having with their machinery.
  • Reading blueprints, schematics, diagrams, or technical orders to determine methods and sequences of assembly.
  • Aligning, fitting, or assembling component parts, using hand or power tools, fixtures, templates, or microscopes.
  • Analyzing and recording test results, and preparing the written testing documentation.
  • Verifying part dimensions or clearances to ensure conformance to specifications, using precision measuring instruments.
  • Repairing, reworking, or calibrating hydraulic or pneumatic assemblies or systems to meet operational specifications or tolerances.
  • Training machine operators how to run the new machinery after installation.
Years of Experience
Experience
10+ Years
Experience Level
Level
Consultant
Education
Education
Associates

Field Service Representative III Resume

Summary : Client Focused Field Service Representative II with extensive troubleshooting & maintenance experience in a healthcare environment, coupled with a long-standing customer service history. To seek a position in a progressive, innovative company where my skills and extensive administrative experience covering administrative duties, office management, and document preparation and excellent organization and communication abilities can be utilized to the fullest.

Skills : Microsoft Office, Knowledge Of Circuit Boards, Processors, Chips, Electronic Equipment, And Computer Hardware And Software, Including Applications And Programming

Description :

  • Performing on-site installation, maintenance, and repair of multi-vendor systems and components, including hardware, software, and operating systems.
  • Maintaining constant communication with client/s for the coordination of hardware and/or software support and delivery of operational services as required by the client.
  • Advising clients of preventive maintenance, configuration, operation and environmental factors which may impact product performance or impair client's IT operation.
  • Performing service activities such as systems assurance after repairs, installation planning with newly purchased systems, account management, systems-level problem determination.
  • Accountable for ensuring a high level of client satisfaction with service delivery, technical support, and operational services for the client accounts.
  • Responsible for the technical value relationship to protect revenue base and identify new services opportunities.
  • Delivering educational tips to clients in an effort to increase system components shelf life, preventing unnecessary and costly repairs through various methods of communication.
  • Communicating with staff and provided technical support for expedient solutions to maintain systems.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Senior
Education
Education
Associates

Junior Field Service Representative Resume

Objective : Very highly motivated Junior Field Service Representative with extremely good technical and personal skills, with a high level of attention to detail, looking for a challenging position in which I can use my skills and learn new ones. Seeking a Customer Service position in a progressive company that focuses on customer needs and empowers employees to excel and grow professionally and personally.

Skills : Logistics/Supply Management, Aviation/Avionics Systems Testing, Troubleshooting, Operations, Team Building, Quality Control, Technical Support

Description :

  • Developed and programmed software (PLC and/or PC based) specific to customer requirements.
  • Troubleshoot controls and electrical equipment at the customer’s facility and make the necessary adjustments to bring equipment up to running status.
  • Reported and corrected abnormal equipment conditions and inaccurate actions by customer staff.
  • Ensured alignment of customer objectives with the on-site work plan.
  • Supported developing operating and troubleshooting knowledge of the operations team.
  • Reviewed/suggested additional tools or equipment necessary to better operate or maintain customer equipment.
  • Made recommendations to repair/replace only items that require repair/replacement.
  • Traveled to both domestic and international customer locations for long and short-term support.
  • Led the on-site team and liaised with customer and ATS Project Manager.
  • Coordinated third-party vendors and assist to resolve technical issues as required.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelor Of Arts

Field Service Representative Resume

Objective : To obtain a position where I can maximize my multilayer of management skills, quality assurance, program development, training experience, and customer service. Experienced and versatile Associate Field Service Representative with strong systems planning, people, and research skills with the ability to: Direct transportation planning & programs. Managed programs and people. Anticipated & project for organizational change Design & developed cost-saving systems Administers office operations.

Skills : Microsoft Office, Powerpoint, Excel, Deltek, PDF, Influencing, Leading, Negotiating, And Delegating

Description :

  • Served as technical expert performing inspections, repairs, maintenance, and retrofits.
  • Provided technical guidance to other personnel ensuring conformance to task requirements, specifications, and standards.
  • Provided advanced diagnostics/fault isolation and maintenance repair assistance.
  • Conducted technical inspections, properly and accurately completing da form 2404's including using technical manuals to identify part numbers and NSNs.
  • Executed scope of responsibility in accordance with work instructions, specifications, standards and process control.
  • Provided technical and hands-on mechanical assistance during testing of troubleshooting, repair, and maintenance procedures.
  • Inspected, serviced and documented work performed for scheduled/unscheduled maintenance actions.
  • Served as subject matter expert for less experienced personnel for all phases of operations.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma