A Field Services Manager will train the team that provides Field Services such as upgrades, installation, and infrastructure repairs in the field. A well-written Field Services Manager Resume indicates the following common duties and tasks – training the field teams, ensuring the work is performed in a timely and efficient manner, handling budgets and costs of the project; maximizing technical revenues through scheduling and routing; monitoring the workflow through audits; recruiting qualified candidates, and supervising all field service activities to ensure quality in completion.
The amount of qualification needed varies based on the field type, but in common, the following skills are required – skillful in designing, fabrication and maintenance work; the expert level of troubleshooting skills on electrical, electronic and mechanical systems; and knowledge of risk mitigation. As the job is more concerned with logistics, it is common to see a degree in information technology and business logistics on the resume.
Summary : IT Management Professional with extensive experience implementing innovative solutions and directing technical teams in a variety of organizations including those in healthcare, government, and military environments.
Skills : Project Managerment, Installation And Design: Fiber Optic, Twisted Pair, Coaxial Media Types And Supporting Infrastructure.
Served as operational manager, engineer/designer, consultant, customer liaison, and project manager for State of Nebraska agencies and political subdivisions.
Increased customer base adding both internal and external agency customers Graduated from Nebraska State Government Leadership Program.
Created and executed bi-annual operational budget.
Developed management procedures to insure consistency of design, installation, and specific operational parameters.
Developed standardize policies and procedures for telecommunications infrastructure installation in all occupied spaces.
Analyzed propose and imposed changes in industry standards.
Created a Nebraska Information Technology Commission (NITC) Resource document providing customers with minimum telecommunications requirements for State owned and leased spaces.
Bachelor Of Arts
Sr. Field Services Manager Resume
Summary : Licensed Low Voltage Contractor with 30 years of experience. Skilled with managing projects and staff specializing in installation of FTTx networks. Work with engineering firms general contractors and phone companies in both residential and commercial environments.
Responsible to ensure we deliver on our promise to help restore people's lives after they've had a loss.
Responsible to travel to loss locations to meet with customers and Ford Dealership owners in person to guide them through the settlement process in a caring and professional manner.
Measured on ability to provide accurate estimates and reach fair and efficient claims resolutions while managing loss costs and providing exceptional customer service.
Delivered exceptional and courteous customer service to Ford Motor Credit Customers and Dealerships Owners.
Traveled to the location of damaged vehicles and/or conducting assessments.
Responsible to evaluate, inspect, investigate, settle claims to completion.
Managed operations for senior nutrition program for 26 sites in Central and North Orange County o Designed logic models for strategic improvement .
Jr. Field Services Manager Resume
Objective : Project Manager, Environmental Specialist: Highly disciplined, forward thinking hands on problem solver with over 15 years of professional experience in the landfill gas (LFG) industry. Managed field services groups with several leading environmental companies specializing in LFG collection system operations, maintenance, repair and monitoring.
Skills : Microsoft Office, Professional Sales, Professional Sales, Operations Management.
Respected consulting firm specializing in the practice areas of environmental services, civil and site development engineering, ecological sciences and solid waste management.
Responsible for developing a Landfill Gas (LFG) Operations and Maintenance (O&M) Field Services division in the MI, OH, PA and KY region.
Served as a senior technician, technical advisor and trainer for CEC's Field Services technicians throughout the company, specializing in landfill gas collection systems.
Marketed and secured LFG O&M contracts with national and local waste companies.
Hired and managed staff, vehicles and equipment.
Developed and enforced LFG O&M work protocols.
Managed all aspects of LFG O&M Field Services from securing new work to project completion.
Associate Of Applied Science
Field Services Manager III Resume
Headline : Business Professional and Visionary with proven track record creating and maintaining strong relationships, leading and mentoring team members, focusing and delivering in a fast paced environment, while achieving required goals and exceeding expectations.
Achieved and exceeded specific target metrics as defined in the Service Level Agreement (SLAs) as well as other goals defined by the client (CSX) or senior management.
Developed and managed processes to efficiently respond to and resolve end user technical issues while delivering end users with exceptionally high quality customer service.
Monitored incident ticket queues throughout the day and provided direction to technicians as needed to ensure all SLAs were being achieved.
Prepared daily, weekly and monthly metrics reports and conducted meetings to analyze trends and metrics.
Worked with Systems Engineers to collect software requirements, and create deployment plans for SCCM-managed organizational system changes.
Used SCCM to collect asset reporting data to present information to IT stakeholders on the state of the organizational IT Infrastructure.
Responsible for all staffing functions for the team, including hiring, terminating, performance management, development and training.
A.A.S. In Computer
Field Services Manager II Resume
Summary : Versatile IT professional with in-depth knowledge of Enterprise Technology Lifecycle Management Solutions, excels at boosting performance and productivity by establishing realistic goals and enforcing deadlines. Determined to provide high-quality and user-friendly solutions to the District. WORK Shelby County Schools Memphis, Tennessee.
Skills : Management, Financial Analysis.
Responsible for managing and planning administrative tasks for School Technical Specialist, Service Desk, Remote Desktop, and Desktop Management Staff.
Organized and coordinated District computer support functions.
Included desktop hardware/software, networks, fileservers and supported software with emphasis on schools.
Served as a District liaison for vendors contracted computer technical support and repair services.
Included OS installation, upgrading, and maintenance of Macintosh, microcomputers, and servers.
Configured, installed, ghosted and created images for Win 2000, Win XP and Win 2000 Servers.
Installed phones and maintain voice over IP phone system.
Bachelor Of Science
Field Services Manager I Resume
Headline : Analytical worker with 7 years field experience. Strong foundation in physical geography, environmental systems, hazard mitigation theory, and digital environmental modeling. Detail-oriented, team player with the ability to communicate effectively in a variety of workplace settings. Effective technical writing skills.
Skills : Process and People Management; Administrative and Clerical.
Scheduled personnel, coordinated projects and interacted with clients to resolve problems and achieve maximum levels of effectiveness and productivity.
Reviewed and maintained job related reports and approved personnel expenses.
Researched and evaluated new job proposals, providing sales department with accurate quotations for installations, overhauls and start-ups.
Supervised and administered all policies and procedures and ensured compliance with company standards and safety regulations.
Provided training to clients in the proper operation and maintenance practices of equipment.
Successfully installed and started (turnkey) the recycling system for the City of Greensboro, N.C.
Traveled along the eastern seaboard states and coordinated manpower and resources to execute contracts in new construction sub divisions, hotels.
Bachelor Of Arts
Assistant Field Services Manager I Resume
Summary : Provide supervision, leadership and guidance to a diverse staff of professional, administrative and technical personnel in Natural Resources, Minerals and Lands.
Skills : Process and People Management; Administrative and Clerical.
Revenued generating duties included the sale of labor management and Employee Identification badge system software and hardware and annual licensing & maintenance contracts to a defined set of accounts, and billable technical support to non-maintenance customers.
Included supervising the day-to-day operations of the Field Services department comprising the efficient delivery of technical support to customers utilizing Kronos workforce solutions.
Ensured customer satisfaction by utilizing CRM database to obtain and analyze results of customer surveys.
Oversaw the receiving and allocation of all inventory for project implementations, service related issues, and in-stock purchases.
Included employee evaluations and providing weekly, monthly, quarterly and annual reports with trending information and recommendations to senior management.
Exceeded sales goals each year by an average of 36%.
Nurtured a new product line into an additional business unit by developing a new market place for outside and inside sales.
Field Services Manager/Coordinator Resume
Summary : Strong business professional with diverse experience in project management including telecommunications and information technology, infrastructure, VoIP, networking, communications, complex problem solving, active listening, requirements gathering, implementations, decision making, leadership, call centers, customer service, disaster recovery, engineering, management, sales, service delivery, training, and billing.
Managed 18 technicians across Tennessee, North Mississippi and a portion of Virginia.
Responsible for the implementation, and maintenance of all types of equipment in the Avaya product line.
Managed technicians from across the Southeast U.S.
for implementation projects to deploy new telecom equipment for large projects at enterprise level customer sites.
Included casinos, hotels, and large home improvement stores.
Improved level of technician training so that more techs could work on more types of equipment resulting in less specialization for better technician utilization.
Assigned the daily workload for each technician to cover trouble tickets, service orders, and projects.
Bachelor Of Science
Associate Field Services Manager I Resume
Objective : Data Entry and Field Services Support manager with 3 years' experience in leadership and over 9 years' experience in customer service and call center settings Proficient in MS Word, Excel, PowerPoint and Outlook Self-motivated with strong verbal, problem solving and leadership skills.
Skills : Marketing Communications, Event Planning, Public Relations, New Business Development.
Oversaw various functions, such as environmental remediation, maintenance, and transportation.
Planned, managed, integrated, and coordinated daily, weekly, and monthly projects.
Organized and directed personnel on non-hazardous environmental cleanups.
Ensured a clean and safe working environment and checked for compliance.
Responsible for and coordinated the collecting, loading, and transporting of waste and recyclables.
Performed a variety of skilled plumbing tasks in water mains, holding tanks, and underground tunnels.
Managed the maintenance and repair of all vehicles, equipment, and facilities.
Field Services Manager Resume
Summary : Performed confined space entries in storage tanks, manholes, and wells.
Operated Class A and B commercial trucks with gross vehicle weights up to 80,000lbs. Designed and implemented all training programs including job site training of all field service personnel Designed and implemented profitability .
Skills : Strong computer skills. Good communication, Customer service.
Served as first point of escalation to resolve any service issues in territory.
Established working relationships with several major accounts so that preferred resources could be pre-scheduled for special projects such as converting to VoIP.
Oversaw measurement training, scheduling, project management, and customer satisfaction.
Setup shared and networked printers.
Provided users with application software installs.
Provided recommendations as it related to end-user computing technologies for the organization.