Fixed Operations Manager Resume Samples

The main duty of a Fixed Operations Manager is to manage efficiently the operations of the service parts, and body shop departments. Essential duties are listed on the Fixed Operations Manager Resume as – forecasting goals and objectives for the department, preparing and administering an annual operating budget for the service, and parts department, attending manager’s meetings, monitoring the performance of the service, parts, and body shop departments, understanding and ensuring compliance with manufacturer warranty and policy procedures; holding weekly department meetings; fostering professional employee development and coordinating with department managers, making customer satisfaction a priority; and handling customer complaints immediately.

Employers pick resumes highlighting the following skills – the ability to read and interpret professional journals, and technical procedures; mathematical skills to calculate figures and amounts of such discounts, interest, and commission; and technical skills. A relevant diploma is commonplace among job applicants.

Fixed Operations Manager Resume example

Fixed Operations Manager Resume

Headline : A Fixed Operations Manager position with a company seeking an extraordinary record of achieving sales and gross profit goals while still maintaining an excellent inventory coverage and obsolescence level and the ability to retain Service customers and have an excellent CSI rating.

Skills : Management Experience, Customer Service Representative, Marketing, Event Planning, Social Media Marketing, Customer Service.

Description :

    1. Employeed completing section mechanic training one month ahead of class and exhibiting the desire and ability to manage personnel, I was given the opportunity to join Management as a Manufacturing Associate.
    2. Led all shifts with Minimal Equipment Downtime & Highest Quality Rating.
    3. Started Preventive Maintenance Program, rotating equipment for downtime PM, increasing production by reducing equipment breakdowns.
    4. Reduced waste by 3% Plant wide by properly training fork lift operators, educating work force to be aware of waste costs & how to reduce same.
    5. Learned material handling, shipping and receiving procedures.
    6. Reduced absenteeism while increasing production output.
    7. In charge of coordinating appropriate store coverage.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
High School Diploma


Fixed Operations Manager Resume

Headline : To obtain a long term position with a company where I will be able to implement my ability to blend hands-on practicality with the vision and purpose needed to grow a company and increase shareholder/investor value. I will provide an excellent ownership experience for your customers insuring high levels of Customer Satisfaction.

Skills : Customer Service, Inventory Management, Service Manager, Sales Management.

Description :

    1. Supervised daily activities of 6 Midas stores, 6 store managers, 3 assistant managers and at least 20 technicians in Atlanta, Georgia.
    2. Responsible for the overall P & L of the business.
    3. Provided owner with my professional opinion on ways to improve store operations.
    4. Handled customer complaints, conducted employment interviews, handled all personnel issues.
    5. Set up vendor accounts.
    6. Responsible for evaluating, pricing and purchasing shop equipment.
    7. Conducted shop meetings to discuss problems and find resolutions.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
GED


Fixed Operations Manager Resume

Summary : Experienced Fixed Operations Manager with strong Automotive Process Background Unsurpassed Customer Service Skills Follow-up Specialist Quality Control Specialist Internet Sales Process.

Skills : Parts Management, Operations Manager.

Description :

    1. Created and Maintained New On-Line Store Front for Parts Sales.
    2. Hired, trained, motivated, and monitored the performance of both parts and service department staff.
    3. Set individual and total shop sales objectives.
    4. Maintained daily sales and production records.
    5. Generated and strived to increase labor sales.
    6. Established Maintenance Schedules and Service Menus netting in record departmental profits.
    7. Coordinated and conducted internal technical training classes for staff.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Business Administration Coursework

Fixed Operations Manager Resume

Headline : Knowledgeable management professional with a strong team-building and organizational skills visionary with excellent planning skills decisive leader excellent negotiation skills skilled in developing productive, long-term relationships with vendors and customers develop a rapport easily with all types of individuals.

Skills : Microsoft Office, Developing Skills.

Description :

    1. Developed and implemented procedures to ensure an effective and efficient operation of the Fixed Operation Department.
    2. Developed, implemented and monitored programs to meet and exceed the Customer Satisfaction Index (CSI) consistently.
    3. Worked with the Parts and Service Manager to develop operational financial plans, sales plans and performance plans to meet company's and location's goals.
    4. Assisted Service Department and Parts Department staff with day-to-day operations.
    5. Assisted with recruiting, training and developing a motivated and effective team.
    6. Coached employees and managers in order to achieve high performance as measured by CSI scores and department's financials.
    7. Built relationships with customers to ensure high customer satisfaction and customer retention.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BA In General Education

Fixed Operations Manager Resume

Summary : To acquire a Fixed Operations Manager position in a company built on reputation and quality customer care where I can grow personally as well as professionally.

Skills : Microsoft Office, Photoshop, Video Editing, Customer Service, Operations Management, Inventory Management, Phones, Supervisor.

Description :

    1. Advertised for job openings on all job portals.
    2. Conducted interviews and lead the operations at the dealership unit and ensure efficient car repair and maintenance services to the customers.
    3. Determined the short term and long term goals for the organization.
    4. Drafted the policies and plans in view of the objectives.
    5. Taken initiatives to upgrade the technologies used at the service facility and enhance the quality and time effectiveness recruit suitable candidates for the job positions.
    6. Resolved issues between the customers and the service agent and find effective solutions to problems.
    7. Examined the malfunctioning of the vehicle and identify the problem areas of the automobile.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Bachelors

Fixed Operations Manager Resume

Summary : Over twenty years of experience in multiple customer service and management fields has allowed me to develop excellent communication, negotiation, analytical, leadership, and project management skills. I am extensively experienced in contract negotiations as a result of my duties and have successfully negotiated agreements in numerous areas of business operations.

Skills : Operational Skills, Dealing Skills

Description :

    1. Fixed Operations Manager Directly responsible for managing a 22-employee fixed operations team.
    2. Conducted on-going training programs and reviewed employee performance and provided feedback to increase productivity, morale, and quality of service.
    3. Introduced policies and procedures to achieve recognition as a Business Link Dealer.
    4. Created and launched a new Wholesale Parts Department from ground level.
    5. Increased parts and labor sales by 32%, while lowering parts inventory by 22%.
    6. Achieved a 91% fixed absorption ratio.
    7. Managed the bid process and won business for local city and county government repair contracts.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
High School Diploma

Fixed Operations Manager Resume

Headline : To obtain a position using my various experience and skills in a stable organization with a commitment to quality products and services with advancement opportunities Highlights Work effectively alone or as a cooperative team member.

Skills : Time Management, Analyst.

Description :

    1. Responsible for hiring, training and motivating staff.
    2. Managed profitability of parts and service departments.
    3. Managed inventory levels and established stocking policies.
    4. Coordinated and facilitated team building seminars.
    5. Analyzed customer survey results and developed action plans.
    6. Managed warranty claim process and repair orders.
    7. Created and implemented an employee evaluations system, which successfully challenged and rewarded employees for outstanding performance.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Junior
Education
Education
Certification In Technician

Fixed Operations Manager Resume

Headline : Consistent results-oriented individual, that brings leadership, budget, analytical and organizational skills, combined with executive management experience to establish strategies and plans to achieve objectives. Set a high standard of achievement and personal conduct for employees and peers to follow. Retired from Nissan North America, Inc.

Skills : Team Work, Managing Skills.

Description :

    1. Responsible for the management, regulation, consultation, and representation of dealer service and parts departments in relation to product sales, technician training, warranty management, customer satisfaction, dealer profitability, policies and procedures, problem resolution, and customer retention.
    2. Reduced warranty excess expense from 13% to under 4% within the first year in the district.
    3. Re-initiated local service and parts club which had stopped meeting.
    4. Achieved highest level of tire purchase growth in Region.
    5. Consistently held customer service metrics at or above zone, region, and national averages.
    6. Retained one of the lowest percentages of costly goodwill expenses and state-mandated vehicle repurchases.
    7. Promoted to District Sales Manager.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Junior
Education
Education
BA

Fixed Operations Manager Resume

Summary : To obtain a Fixed Operations Manager position with a dynamic organization applying my extensive and diverse experience emphasizing strong leadership, communication, and motivational skills.

Skills : Detail-Oriented, MS Office.

Description :

    1. Managed all aspects of daily operations.
    2. Responsible for overseeing Parts and Service Departments.
    3. In addition to Operations Management duties, assumed role and all responsibilities of Service Manager position.
    4. Directly managed a staff of 22 employees.
    5. Developed and implemented process flow improvements creating efficiencies within the department and improving customer service levels.
    6. Made significant improvements on CSI scores in a Department that had industry low levels.
    7. Transformed Service Operations from negative profit margins to record high profit margins during tenure.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
BS In Business Administration

Fixed Operations Manager Resume

Summary : A responsible, creative, self-driven professional who conveys a strong sales and management background. Possesses a well-rounded business sense, which positively contributes to the employers' and customers' bottom line. Experience in new hire training, sales forecasting, closing, relationship building, finance/budgets, and specialized projects.

Skills : Employee Management, Organizational Skills.

Description :

    1. Cold-called local, mid-level community businesses (local hospital system, school districts, etc.) to expand customer base.
    2. Marketed and Sold to External Collision Shops to gain market share for Collision Parts Department.
    3. Directly managed 30+ employees including Customer Service Advisors, Technicians, and Porters.
    4. Streamlined operations in Collision Department and Service Department.
    5. Worked in unison with HR Department to create an Employee Handbook.
    6. Trained new employees on day-to-day operations and regulations.
    7. Directed the hiring and training of managers for the service, parts and body departments.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
MS