Phone Agent Resume Samples

A Phone Agent works in call centers and handles a huge volume of inbound and outbound calls. While the specific job duties vary based on the facility, a well-drafted Phone Agent Resume indicates the following core common duties – determining the needs of the customer, providing solutions to issues; making or answering calls of clients; addressing their complaints and other issues; responding to callers and explaining possible solutions; engaging in active listening with callers, building lasting relationships with clients; utilizing software and scripts appropriately; making sales to generate customers, and adhering to company policies and procedures.

Employers look for resumes that denote the following skills – exceptional customer service skills, strong verbal and written communication skills; good understanding of the company’s products and services; proficiency with computers mainly with CRM software; strong time management skills; and fluency in multiple languages. Formal education up to a high school diploma is mandatory.

Phone Agent Resume example

Phone Agent Resume

Objective : Encompass customer service, warehouse, and administrative responsibilities of which are both physically and mentally demanding. Once counseled, working well under pressure is strong suit. college education has groomed communication, critical thinking, and prepared to work effectively with others as much as individually.

Skills : Customer Service, Computer , Communication, Sales, Sharepoint, Powerpoint, Word, Windows, Coaching, Management, Leadership.

Description :

    1. Coached agents as a subject matter expert.
    2. Filled in as a team lead when needed, as well as assisted in training the new team leaders hired.
    3. Called prospective customers nationwide to influence the purchase of tools and safety supplies.
    4. Implemented sales pitches, product knowledge, and price quotations to ensure a sales close.
    5. Completed contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
    6. Resolved customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
    7. Took or entered orders, cancel accounts, or obtain details of complaints.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Sales


Sr. Phone Agent Resume

Summary : Experienced Customer Services Relations/ Support,, extensive customer service , call center experience, equipped to resolve financial account balances.

Skills : Excel, Word, PowerPoint, Windows, OSX, Campus Tracking, AS400.

Description :

    1. Returned and exchanged merchandise, Keep sales floor neat and keep all bays well stocked, Answer phones and take phone orders, Inventory.
    2. Handled incoming donations for Red Cross, place ticket orders for Ticket Master.
    3. Answered inbound calls and greet customers with energy and enthusiasm.
    4. Placed outbound calls and communicate with energy and enthusiasm to customers.
    5. Built lasting relationships with clients, customers, and other call center team members based on trust and reliability.
    6. Met department productivity and quality standards.
    7. Strived for first call resolution and take true ownership of customer needs and issues.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Diploma In Education


Jr. Phone Agent Resume

Objective : Experience in customer service experience in a transaction-based environment such as a call center or retail location, demonstrating ability to be empathetic and compassionate is preferred. Must have ability to work independently and in a team environment.

Skills : Loan Officer, Real Estate.

Description :

    1. Created Files with Dept pay.
    2. Responsible for receiving inbound sales calls.
    3. Explained products and services to potential customers.
    4. Entered various payment methods into the system.
    5. Delivered amazing customer service through effective and timely resolution of various customer inquiries and concerns.
    6. Answered incoming calls for customer service, with a flexibility and adaptability needed to respond in an ever-changing call flow.
    7. Researched, resolved, and responded to general customer concerns, create orders, give estimated mail dates.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma

Phone Agent III Resume

Summary : To serve in a professional capacity where educational training and work experience can be an asset to the organization, and that provides career advancement opportunities.

Skills : Microsoft Word, Microsoft Excel, Alpha Numeric Data Entry, 10-Key.

Description :

    1. Answered phone calls, provided members with information on their orders.
    2. Resolved issues, Typed 50 words a minute, Handled calls in Spanish.
    3. Managed high volume of outbound and inbound calls.
    4. Conferred with customers by telephone to provide information about products or services.
    5. Able to regularly sit for long periods of time.
    6. Able to multi-task; speaking with customer while accurately logging and recording customer information in to call center databases.
    7. Able to speak effectively with customers and employees of the organization.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
BS

Phone Agent II Resume

Summary : Willingness to work flexible schedules including weekends, holidays, and evenings Regular and predictable attendance, Ability to multi-task; speaking with customer while accurately logging and recording customer information in to call center databases.

Skills : Microsoft Office, Microsoft Outlook, Dispatch, Customer Service.

Description :

  • Notated cases and handled important paper work.
  • Used Multitasking answered phone calls and notated cases at the same time while under pressure as well.
  • Lowered the call handle time for team Skills Used Timely customer service, computer and phone skills.
  • Completed applications for interested customers for vehicles, make outbound calls and receive inbound phone calls.
  • Contacted all Internet leads and set appointments for Sales Consultants.
  • Able to source existing and new customers for new business opportunities.
  •  Assisted our customers by phone with any needs or concerns they might have regarding balances, fees, general account information.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
High School Diploma

Phone Agent Resume

Objective : Responsible for handling the majority of inbound/outbound calls and from customers relating to (but not limited to) questions regarding our bank products and services, online banking, etc.

Skills : Problem Solving, Multitasking, Patient, Speaking, Customer Service.

Description :

    1. Created Files with Dept pay.
    2. Introduced new government programs for Student Loans Consolidations.
    3. Created Files with point Customer Service.
    4. Reassured upset Dealers, in a gentle and understanding way that working diligently to come up with a resolution that is favorable to both the customer and dealer.
    5. Received multiple reviews acknowledging level of dedication to excellent customer service.
    6. Answered any concerns customers may have in an efficient manner under the time allowed. 
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
DIPLOMA In GENERAL ED

Assistant Phone Agent Resume

Summary : A position as an active employee, involving responsibility and working with others as a team member to achieve advancements and growth for the company.

Skills : Call Center Repacentive For Veterans Of America.

Description :

  • Assisted our customers with setting up for online services in order to view their financial information through our website.
  • Assisted our customers with process to activate their mobile phone to view balances and account activity
  • Assisted and informed customer of the functionality of Direct Access in order to listen to account information through our automated system
  • Assisted our customers with setting up and assisted registration for Bill Pay. Service offers our customers the opportunity to pay to third party merchants within the United States
  • Responded to customer email inquiries in a timely and professional manner
  • Assisted in maintenance and changed address information for our customers. 
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
High School Diploma

Associate Phone Agent Resume

Summary : To obtain a challenging position by using interpersonal, communication skills and giving good customer care to the consumer. Effectively and efficiently use skills and expertise, with an opportunity for professional growth and advancement. Articulate with excellent verbal and written communication skills.

Skills : Massage Therapy, Microsoft Office.

Description :

    1. Responded to 60 to 75 inbound phone and e-mail inquiries daily which include the research of all options and alternatives to obtaining a part.
    2. Worked with multiple departments such as, Product Definition, Materials and shipping Depots, to resolve the issue at hand.
    3. Contributed to the reduction of back orders by researching alternatives and request to ship part from the Supplier, Plant, or Overseas, for both CNH/NH Dealers and FPT Dealers.
    4. Corrected shipments shipped in error, notifying dealer's involved and confirming Dealer satisfaction.
    5. Communicated with Buyers and Pricing Analysts to set up and price new parts if not priced.
    6. Helped Dealers with Ordering Processes, also, advising them of the lead time on their shipments.
    7. Managed any returns for the Fiat Dealers Order Entry for the Fiat Dealers and internal FPT Engineers.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Business Management

Assistant Phone Agent I Resume

Summary : A position as an active employee, involving responsibility and working with others as a team member to achieve advancements and growth for the company.

Skills : Computer repair PC hardware,software troubleshooting Virus Removal Network setup Microsoft Office.

Description :

  • Responsible for reviewing all paperwork related to disputes to ensure that documentation received is correct.
  • Created a coversheet for each dispute, date stamp the dispute upon received, log information on the excel report, make copies of all paperwork, email new accounts representative if dispute is valid to process, and forward all documentation to the correspondent dept
  • Responsible for placing any mail returned to the bank on return mail, placing all correspondent codes and storing the initial statement sent back as proof of return mail.
  • Responsible for sending out a letter to any accounts placed on return mail which have a forwarding address label provided by the post office
  • Responsible for assisting customers with any research information customer is in need of. If information is no longer available on our Director system.
  • Responsible for submitting research request form to bookkeeping and informing the customer the length of time for research to be completed along with the fee involved.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
High School Diploma

Phone Agent Resume

Objective : Motivated customer service representative with over 3 years retail experience in a fast-paced environment. Dedicated as well as motivated to maintain customer satisfaction and contribute to company success Core Strengths Strong organizational skills Shipping and receiving Inventory control Adaptibility Store maintenance Fast learner Energetic work attitude Telephone inquiries Courteous demeanor Problem solver Multi-line phone usage Creative problem solver.

Skills : Forklift Operator , Electric Pallet Jack, Customer Service, Computer .

Description :

    1. Described product to customers and accurately explained details and care of merchandise.
    2. Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.
    3. Provided an elevated customer experience to generate a loyal clientele.
    4. Assisted customers and via telephone.
    5. Assisted customers with food selection, inquiries and order customization requests.
    6. Assisted customers with store and product complaints.
    7. Directed calls to appropriate individuals and departments.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Marketing