A Personal Concierge is a service that is offered by the facility or company to a particular person or VIP to provide a specialized daily task whether at home or the place of work. Some of the job duties are listed on the Personal Concierge Resume as – running errands, making reservations at local establishments such as restaurants, hotels, and other entertainment venues; completing exchanges and returns in a timely manner, greeting clients as they enter the building, processing important queries and managing customer expectations, keeping track of frequent clients and creating a tailored experience based on the personal needs; and executing all services as needed by the guests.
The successful candidate should depict the following skills and abilities – confident personality, the ability to enjoy working well with all types of people, good relationship building skills, excellent communication skills, comprehensive knowledge of local businesses, travel selection, and entertainment scenes. While a high school diploma or GED is sufficient to enter the field, fluency in speaking several languages and hospitality qualifications are highly valued at this job.
Headline : Personal Concierge is Acting as the single point of contact for your clients from the moment they enquire up until they return from their travels. Keeping in touch regularly with clients over the phone, email or face to face to increase your customer repeat rates, Providing premium customer service to all customers. Registering customers and verify their access to club(s) and/or lounge(s). Greeting customers by completing all guest experience items (e.g., greet customers using their name when possible, ensure name tag is visible, provide WIFI password, ask how you can assist).
Skills : Customer Service, MS Office, Store Management.
Description :
Received guest requests and demands prior to arrival and going the extra mile to deliver and/or solve any situation.
Organized and logistic planning with providers, agencies, direct guests, villa owners, managers and staff to warrant high level service to guests.
Created rapport with guests to ensure a happy repeat guest.
Daily followed up and visited to warrant guests complete satisfaction.
Assisted with logistics in events and meetings.
Coordinated activation and installation dates for new service and utilities.
Handled client accounts for basic utilities including electricity, gas.
Experience
5-7 Years
Level
Executive
Education
Bachelor's In Communication
Personal Concierge Resume
Summary : Highly motivated sales professional with a positive attitude, out-going personality and desire to deliver exceptional customer services. Focused on building relationships with customers and increasing sales. Consistently deliver first-rate service and contribute to company growth through ambition to succeed, strong work ethic, international business education and career backgrounds.
Directed all aspects of a personal estate, including but not limited to the following: Scheduling and management of all daily activities of a twenty million dollar estate.
Recruited and guidance of personnel.
Coordinated travel plans and appointments.
Consulted for financial matters.
Maintained a courteous and professional attitude when dealing with all clientele with whom the estate had business, from maintenance through legal counsel.
Provided exceptional customer service and genuine companionship to employer and related parties.
Assumed the responsibilities for the supervisor when one was not present.
Experience
10+ Years
Level
Senior
Education
GED
Personal Concierge Resume
Objective : Objective is to obtain a recruiter position where my previous job experience and knowledge will be accepted as an asset. I have more than 7 years of experience in recruiting and staffing. Skills include strong leadership, excellent communication, interviewing abilities and professionalism.
Skills : Graphics Design, Internet, Computers, Customer Service, Leadership, Hotel - Front Office, Office Administration, Clerical, Word Processing, Interpersonal, Communication In English And Hebrew, Receptionist, Research, Errands, Website Creation, Social Media Marketing.
Description :
Contacted owners and guests prior to arrival to offer assistance with their stay.
Arranged transportation, groceries, restaurant reservations, and any other services for guests.
Improved customer service ratings by introducing customers to the company brand, ways to benefit from using the Concierge services and by connecting their interests to Las Vegas sightseeing and shows.
Delivered tickets to guest's hotel and ensured guest would pick up their tickets.
Promoted brand loyalty through my own research, experiences, and visual aids as well as the support of my team members.
Closed sales with a credit card over the phone adhering to company's privacy policies.
Assisted with event planning for multiple hotel events.
Experience
2-5 Years
Level
Executive
Education
Associate's
Personal Concierge Resume
Headline : A position that will utilize my accounting and finance skills, management experience, verbal and written communication, partnering abilities, and educational background. Book and confirm flight reservations (e.g., using the semi-automated business review environment, Qantas Intelligent Keypad [QIK]) All Checking premium customers in for their flights (e.g., flight changes, rebooking, passport verification swipe).
Skills : Microsoft Office Package, Macintosh Proficiency.
Description :
Contacted guests prior to arrival and keep contact during and after their stay.
Supplied ideas and assistance in planning guests' vacations and keep accurate records of all itineraries.
Supervised the front desk operations, have a working knowledge of all guest areas, and assist when needed.
Provided tours of the homes and condos and also escort guests to their units.
Responded to guests' needs and resolve guest complaints efficiently in a timely manner.
Planned all travel arrangements for all VIP guests.
Directed the daily activities for the concierge team.
Experience
5-7 Years
Level
Executive
Education
AA In Accounting
Personal Concierge Resume
Headline : Highly motivated and attentive executive assistant and event manager, with over 20 years of experience. Strong drive to help others grow professionally. Flexible problem solver who loves a good challenge and ability to inspire others. Proactive in promoting team progress toward event and project success. Discerning, wise and gracious.
Anticipated guests' needs and make their stay exceptional.
Collected information, perform research and data analysis as needed.
Provided suggestions to the Principals with the best solution to solve problems.
Observed and participated in the daily work to continuously optimize the workflow & process, improve team efficiency, and reduce the interventions by Principals.
Assisted tourists working as an interpreter.
Checked in and check out at the airports and hotels.
Organized and take care of their agendas such as making reservations for dinners, shows, trips.
Experience
5-7 Years
Level
Executive
Education
AA In Accounting
Personal Concierge Resume
Headline : Personal Concierge is Monitoring flights to identify boarding times, delays, or disruptions to best accommodate customer needs. Issuing customer tickets (e.g., day of departure, reissues, future tickets). Cancelling passenger reservations, as requested. Placing customers on priority lists (e.g., upgrades, standby). Providing timely resolution of customers travel issues. Contacting the next level of customer service support (i.e., premium services CSCs or CSMs) to address unresolved customer issues, as needed.
Skills : Hospitality, Communication , Writing, Editing.
Description :
Currently offered child care and home organization.
Created reservations for resort guests and club members at restaurants, salon, spa, transportation, golf, tennis, activities, boating and different .
Acted as liaison between guests and all other resort departments Organize and plan all activities, transportation and meals for guests before arriving .
Scheduled guests with restaurant and transportation.
Assisted guests with directions around lodge and city.
Completed regular training and experience familiarization trips to really enhance your knowledge.
Used a variety of sales techniques and communication methods to convert as many enquiries into bookings as possible.
Experience
5-7 Years
Level
Executive
Education
Master Of Arts In Humanities
Personal Concierge Resume
Objective : Personal Concierge is Reporting to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays. Completing job-relevant trainings. Adhering to company policies, procedures, and performance standards, Wearing uniforms as required by company policy. Adhering to government regulations (e.g., DOT, FAA, TSA). Using multiple internal resources/systems, including during customer interactions.
Skills : System Assistant, Customer Service, Interpersonal Skills.
Description :
Scheduled and worked closely with other staff on various household projects.
Maintained a household vendor list.
Built strong relationships with vendors.
Coordinated household staff and assist with monthly schedules.
Identified and oversaw various household projects as needed.
Assisted in maintaining the inventory of all household supplies (light bulbs, batteries, cleaning supplies).
Maintained and updated household manuals.
Experience
2-5 Years
Level
Executive
Education
Master Of Arts In Humanities
Personal Concierge Resume
Objective : Personal Concierge with 3 years of experience in Documenting customer issues in the passenger name record (PNR). Performing club enrollment or sales activities (e.g., Admirals Club, credit card memberships). Coordinating all services provided to elite status customers (e.g., Concierge Key program and Five Star service). Assisting elite status customers (e.g., Concierge Key, Five Star Members) as they move throughout terminals.
Skills : Planning, Coordinating, Supervising.
Description :
Maintained an approved product list for home and personal items, including sourcing information.
Monthly/weekly purchased order submission, get approval, place orders, and track delivery status.
Prepared and summited expense reports.
Prepared home for occasional events. Coordinate with vendors for holiday decor (Halloween, Christmas).
Maintained Principals’ personal Google calendars (separate from professional calendars).
Scheduled personal appointments. Calendar items forwarded by Principals.
Updated and maintained Google Contacts.
Experience
2-5 Years
Level
Executive
Education
MS
Personal Concierge Resume
Objective : Personal Concierge with 2 years of experience in Assisting customers with their baggage, as needed, Monitoring or maintaining the appearance of the lounges or clubs (e.g., via conduct of walk-throughs), Communicating with business partners to ensure food and beverages are provided to club and/or lounge customers at all times, Overseeing the activities of business partners providing services (e.g., catering, sanitation) to the club(s) and/or lounge(s), Assisting customers with technology provided in the club(s) and/or lounge(s), Reserving conference rooms (e.g., 1 hour) for same-day travel requests.
Skills : Business Assistant, Project Management.
Description :
Ensured information is synced to phones.
Maintained a filing system for household needs (e.g., car registrations, maintenance contracts, warranties, contractor bids, etc.).
Purchased gifts, develop and maintain gift tracker, and review and audit receipts.
Keep tracked of birthdays and other important dates.
Worked with travel concierge and accountant as needed.
Planed and coordinated the family’s activities and events.
Assisted with personal archival projects.
Experience
2-5 Years
Level
Junior
Education
MS
Personal Concierge Resume
Headline : Coordinate services for any meetings occurring in conference rooms (e.g., food for the meetings). Complete open or close procedures for club(s) and/or lounge(s). Address escalated customer issues or concerns.
Skills : Planning, Service Assistant, Bookkeeping.
Description :
Assisted the HR team of the family office for household staff hiring.
Conducted phone/video interviews and determine the qualification of candidates.
Experienced working in the Hospitality industry or a family office is preferred.
Demonstrated excellent email etiquette, concise and accurate communications.
Built genuine relationships with all clients to really understand their wants and needs to be able exceed their expectations.
Prepared detailed, accurate and bespoke itineraries, by choosing the most appropriate flights, accommodation and excursions to reflect the clients interests.
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