Assistant Sales Manager Hotel Resume
Summary : Versatile Assistant Sales Manager Hotel professional adapted to managing multiple projects, providing exceptional customer support, and streamlining office operations for major productivity gains. Expert in building client/vendor databases, optimizing billing processes, and crafting high-impact presentations. Committed to strengthening interdepartmental collaboration, promoting high documentation standards, and applying Excel, Outlook and PowerPoint capabilities.
Skills : Microsoft Office Suite, Customer Service, Management Experience.
Description :
- Offered dedicated support to Sales Director, Sales Managers, and General Manager.
- Conducted research, crafted presentation materials, and collaborated with all departments to successfully plan and execute all events.
- Communicated regularly with clients, vendors, and contractors, scheduled meetings, and addressed concerns.
- Prepared expense reports, conducted reconciliation, and resolved discrepancies.
- Excelled within a demanding environment, successfully balancing staff and client needs, and utilizing technical skills spanning Adobe Photoshop as well as Microsoft PowerPoint and Publisher programs.
- Detailed and executed all in-house events.
- Created and implemented a new organizational system within Sales Department to improve efficiency.
Experience
10+ Years
Level
Senior
Education
Business Administration
Hotel Sales Manager Resume
Summary : As a Senior Hotel Sales Manager, provided high-level administrative support by conducting research, preparing statistical reports, collecting and processing sensitive data financials, credit card, and commission payments, resolving guest issues, and performing clerical support for three to four sales executives.
Skills : Time Management, Sales Management, Administrative Support.
Description :
- Coordinated with all departments to distribute details of each event to ensure proper execution.
- Prepared and edited internal/external correspondence, communications, presentations, and other documents; maintain databases and spreadsheets for three to four sales professionals.
- Processed reservations, confirmations, cancellations, special handling alerts, and amenities as needed; processed and confirm rooms, upgrades, show tickets, restaurant reservations, and nightclub inquiries for various external partners and guests.
- Maintained and supported calendars for multiple leaders that are rapidly changing, ensured that leadership and support team members have all relevant materials and information for each meeting and appropriate time is built in for preparation and travel.
- Filed, retrieved documents, gathered reference materials, conduct research, and collect data to prepare reports and documents as necessary.
- Received incoming calls and assist where appropriate, evaluate the nature of calls, and forward them to appropriate departments.
- Completed other projects, such as completing RFPs for corporate negotiated accounts, as assigned.
Experience
10+ Years
Level
Senior
Education
High School Diploma
Senior Sales Manager Hotel Resume
Summary : As a Senior Sales Manager Hotel, performed support duties to the Sales Department and management team; acting as a liaison between the Sales Department and other areas of the Hotel. Responded to messages, forwarded calls appropriately, assisted caller in resolving questions/ concerns, email correspondence, managed calendar(s), coordinated meetings, filed and maintained data, drafted and submitted expense reports, accurately prepared written documents such as letters, memos, and any other administrative tasks as requested by the Management Team.
Skills : Management Team, Ability To Work In A Team Environment.
Description :
- Completed departmental ordering and oversaw inventory of office supplies and special purchases; assisted with new hire access to include phone/computer equipment along with Logon Service Requests (LSRs) for employees and the leadership team.
- Maintained all files, and correspondence, and recorded them in the department. Typed and filed using computer systems.
- Coordinated meetings and performs minute-taking, transcribing, and distribution of meeting minutes.
- Reported data to the STAR report.
- An established client base of primary and secondary market segments for extended stay business. Incorporate strategically in Sales Action Plans. On an as-need basis and when agreed upon by General Manager may be asked to work in out-lying markets.
- Created seasonal and segmented promotions to help achieve desired financial results.
- Developed Top Accounts in competitor’s hotels to become target accounts for all hotels in our portfolio.
Experience
7-10 Years
Level
Management
Education
Bachelor's Degree In Hospitality
Hotel Sales Coordinator Resume
Summary : As a Hotel Sales Coordinator, reported directly to Revenue Manager and have a dotted line to the Director of Sales as well as having a close working relationship with the Conference Service Managers and Catering Sales Managers. Provided exceptional services to both internal and external guests.
Skills : Communication And Interpersonal Skills, Organizational.
Description :
- Maintained and updated data in Delphi.
- Assisted with the preparation and execution of hotel site inspections.
- Handled group requests for VIP clients, Logged pertinent account information in files.
- Ensured that all arrangements made, including upgrades, are handled properly, coordinating with other departments through oral and written instruction
- Maintained necessary copies of contracts and correspondence in an orderly and accurate manner.
- Worked with computers; preferred previous PMS experience, Office 365 experience.
- Worked a flexible schedule, including some evenings, weekends, and holidays, according to department needs and business volumes.
Experience
7-10 Years
Level
Management
Education
Bachelor's Degree In Management
Hotel Sales Coordinator Resume
Headline : As a Hotel Sales Coordinator, assisted management with coordinating multiple hotel services for groups. Performed in accordance with departmental and property policies, practices, and procedures.
Skills : Time Management, Knowledge Of Hotel Operations And Sales Processes.
Description :
- Answered, screened, and directed incoming calls.
- Entered inquiries into Daylight.
- Merged documents, proposals, and contracts from Daylight.
- Turned over and maintained Definite Files.
- Processed Credit Applications, which include completing the Estimated Charges Spreadsheet, Estimated Room, and Tax Spreadsheet, faxing credit applications and estimated charges to clients, and forwarding the completed applications to the credit department.
- Collected payments and forwarded them to the appropriate department.
- Processed rooming list cover sheets and send add/change forms to room reservations.
Experience
5-7 Years
Level
Executive
Education
Business Administration
Hotel Sales Coordinator Resume
Objective : As a Hotel Sales Coordinator, responsible for selling hotel rooms, generated awareness about hotel and company, and ensured leadership participation exists within the community. Supported and enhanced sales initiatives that are compatible with company sales plans, strategies, and programs.
Skills : Ability To Negotiate And Close Deals, Customer Service Orientation.
Description :
- Created attrition letters.
- Completed group resumes.
- Processed amenities to be delivered to guests.
- Sent thank you letters and post-con questionnaires to departed groups.
- Completed special projects as requested by Sales staff.
- Acted as primary sales professional for one or more market segments identified as revenue generators for the property.
- Met and exceeded sales goals as established by Director of Sales & Marketing, Area/Regional Director of Sales & Marketing and/or General Manager.
Experience
2-5 Years
Level
Executive
Education
Bachelor's Degree In Management
Hotel Sales Coordinator Resume
Objective : As a Hotel Sales Coordinator, Developed positive and productive relationships with key local demand generators. Opened and assigned tasks to the housekeeping staff, as well as assisted with inventory control. Collaborated team environment, as well as independently, and followed directions from the supervisor.
Skills : Sales And Marketing Skills, Problem-Solving And Decision-Making.
Description :
- Proactively identified, qualified, and solicited new business opportunities through account and market penetration and saturation.
- Worked collaboratively with other members of the hotel team to ensure sales efforts are coordinated.
- Identified, qualified, and maintained lead sources and active accounts through telephone contact, site tours, and inside and appointments, occasionally, outside appointments as needed.
- Executed an action plan outlining planned sales activities for the week, month, and quarter for the assigned market segment.
- Conducted effective site visits.
- Used available tools to understand competitors' strengths and weaknesses, and knows how to sell against them to targeted market segments.
- Created detailed customer account records, correspondence, sales agreements, proposals, and thank you letters for own accounts or in support of other sales professionals.
Experience
2-5 Years
Level
Executive
Education
Bachelor's Degree In Tourism
Hotel Sales Coordinator Resume
Objective : As a Hotel Sales Coordinator, Assisted with and met revenue sales and marketing strategies for the hotel to ensure plans are implemented, results are monitored and sales goals are achieved. Interacted and communicated effectively and professionally with internal and external clients.
Skills : Hotel Coordinator, Sales.
Description :
- Communicated with internal customers and resources to ensure effective guest service.
- Partnered with operations in providing a customer experience that exceeds the customer's expectations.
- Acted as customer liaison with hotel during customer stay ensuring daily needs are met and to ensure overall customer satisfaction.
- Assisted Director of Sales and Sales Manager with projects, special events and presentations.
- Helped increase the hotel revenue by conducting inside sales calls, and telemarketing.
- Achieved budgeted revenues and personal/team sales goals and maximize profitability.
- Participated in the preparation of the annual departmental operating budget, the hotel marketing plan and business plan, and financial plans.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Hotel Sales Coordinator Resume
Objective : As a Hotel Sales Coordinator, maintained a professional appearance and attitude at all times, including the willingness to adhere to the hotel's appearance and grooming standards. Possessed a high level of attention to detail, excellent time management skills, and the ability to multi-task and prioritize work responsibilities. Worked a flexible schedule as dictated by business needs.
Skills : Managemental Skills, Team Work.
Description :
- Assisted in creating and implementing sales plans that drive measurable incremental occupancy, increase average rates, and increase the volume, of food, beverage, and banquet sales.
- Assisted General Manager and Director of Sales produce monthly reports and sales forecasts to analyze current/potential market and sales trends, coordinate activities to increase revenue and market share, and monitor performance to ensure actual sales meet or exceed the established revenue plan.
- Developed new accounts, maintained existing accounts, and implemented sales strategies outlined by the General Manager and/or Director of Sales.
- Communicated any group needs to team members and work with General Manager and Director of Sales to ensure the staff is properly trained and has the tools and equipment to carry out job duties.
- Worked with other department managers to ensure proper staffing levels based on guest volume.
- Demonstrated Maya Hotels’ core values.
- Provided guests with information (for example loyalty programs, area attractions, restaurants, and facility information) to enhance the guest experience.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Hotel Sales Coordinator Resume
Objective : As a Hotel Sales Coordinator, managed all areas of sales according to Hospitality Management and Brand Standards to achieve a professional rapport within the local business community. Assisted with promotional materials, and administrative duties and is in constant contact with the hotel General Manager and Director of Sales.
Skills : Sales Officer, Developmental Skills.
Description :
- Developed and maintained relationships with key clients and outside contacts to produce group and/or convention business, including room sales, food & beverage sales, and catering/banquet services.
- Scheduled conventions and/or business group activities at the hotel and coordinate with other hotel-level departments to facilitate services agreed upon by the Sales office and prospective clients.
- Identified operational problems that reduce the effectiveness of marketing activities and overall hotel sales performance and work with the appropriate department on solutions.
- Developed awareness and reputation of the hotel and the brand in the local community.
- Promoted a safe working environment.
- Learned and adhered to all fire and emergency procedures, including procedures for the handling of the fire panel, ensuring guest safety, and participating in an evacuation if necessary.
- Participated in helping the hotel recycle.
Experience
0-2 Years
Level
Entry Level
Education
Bachelor's Degree In Tourism
