Operations Support Specialist Resume Samples

The Operations Support Specialist will help the company in attaining its objectives by disbursing day-to-day operations in a smooth manner. The list of duties mentioned in the Operations Support Specialist Resume includes – adhering to job schedules, providing assistance and support to the management, solving operational problems and recommending improvements. Part of the job description also includes tasks such as – maintaining operational activities log, providing technical assistance to staff and clients, monitoring problems and streamlining operational tasks to eliminate potential errors.

Successful resumes make mention of these skills – customer service skills, computer competencies, quality focus, basic math skills, good communication skills and the ability to handle payroll management and financial record-keeping. While there are no specific educational requirements, employers expect an Associate’s degree in Business Administration to the least for this role.

 

Operations Support Specialist Resume

Headline : Meticulous Operations Support Specialist who undertakes complex assignments, meets tight deadlines, and delivers superior performance. Possesses practical knowledge in administrative and operational support functions.

Skills : CREO Parametric, Autocad.

Description :

    1. Responsible for Procurement, implementation, operations and training of a new computerized maintenance management system.
    2. Developed work order forms and reports Organized and administered all work planning meetings.
    3. Communicated work order status to principals and administration daily Provided support to the Energy Educator/Manager by assuring data quality, developing reports, and updating the Energy Conservation website.
    4. Prepared formal presentations to Principals and District Superintendent Analyzed and interpreted technical data and communicated it to non-technical individuals Trained individuals on new software products Proven track record of strong organizational, communication, and customer service skills.
    5. Maintained high standards of ethical behavior and confidentiality Accomplishments Procuring and implementing a new work order system for the school district was vital to making the work order process easier and more efficient.
    6. Communication between principals, custodians and our maintenance department was vital in getting necessary work requests completed especially emergencies.
    7. Skills Used Communication, organization, and reporting were all vital in making this system work.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Business Management


Sr. Operations Support Specialist Resume

Summary : Look at processes and work on creating a cost effective way to improve them for the company. Created processes saving the company up to $50K a year, working cross functionally with many departments in the company.

Skills : Spanish.

Description :

    1. Participate in identification and set up of critique, summary statement, compliance and other templates and specifications for specific programs and award mechanisms.
    2. Participate in document compliance of applications based on client specific guidelines.
    3. Extensive experience developing and maintaining a SOP library for processes used for various clients and outside vendors.
    4. Ensure reports, summary statements, and other documents meet established client specifications and adhere to standards for quality, format, and style.
    5. Primary team member responsible for document and report deliverables with tight deadlines Coordinate activities at peer review meeting site.
    6. Set up of meeting room according to established specifications; provide onsite administrative and logistical support, including breakdown of panel rooms and preparation of specified materials for shredding.
    7. Extensive experience in all aspects of onsite conferences, as well as teleconferences and video conferencing.
    8. Provided logistical and administrative support for the Administrative Support Manager and administrative supervisor as well as all scientific staff.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Master Of Science


Jr. Operations Support Specialist Resume

Summary : Twenty nine years of experience in Customer Service, Managerial and Supervisory Positions. Twenty nine years of experience in Inventory, Accounts Payable, Quality Control, and Scheduling. In-depth knowledge of routing and managing incoming mail and email. Hands-on experience in responding to routine letters and emails.

Skills : Medical Billing And Coding.

Description :

    1. Successful Tort Claims Coordinator in Arizona District, responsible for the timely resolution of all tort claims in the state.
    2. Data entry of all electronic and hardcopy claim data files.
    3. Responded promptly to customers, their legal representatives, insurance carriers and law enforcement agencies by telephone, email, in-person and FAX to establish a positive business relationship during claims process.
    4. Selected as the first Delivery Confirmation Coordinator in Arizona; instrumental in site preparation, installation of scanning equipment and training of all delivery employees within the Arizona District.
    5. Served as the first point of contact for technical issues with Computer, printers, modems and scanning equipment.
    6. Organized, scheduled and executed training for internal customers on hardware and software functionality and scanning quality and accuracy.
    7. Proven ability to establish and maintain professional relationships with internal employees, supervisors, managers and executive staff and external customers.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Bachelors Of Science

Operations Support Specialist/Analyst Resume

Summary : To obtain a position that will utilize excellent interpersonal and communication skills, multitasking abilities, as well as strong time management to allow to continuously improve and grow within the company.

Skills : Microsoft Office, Adobe, Photography.

Description :

    1. Plan for and coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, office relocation, parking, maintenance and security services.
    2. Prepare and maintain records and reports of inventories, price lists, shipments, expenditures, and goods used or issued.
    3. Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
    4. Train or instruct employees in job duties or company policies or arrange for training to be provided.
    5. Evaluate supervised employees' job performance and conformance to regulations and recommend appropriate personnel action.
    6. Access computerized financial information to answer general questions as well as those related to specific accounts.
    7. Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Diploma

Operations Support Specialist III Resume

Headline : To obtain a position providing outstanding customer service in healthcare documentation.

Skills : Process Improvement, Training & Development, Analytics, Linux, Project Management.

Description :

    1. Process all customer disputes adhering to department procedures and meet established turnaround times.
    2. Understand and ensure compliance with Regulation E with respect to the timeframes that govern disputed transactions.
    3. Understand the Visa Rules for processing a Chargeback to ensure that items that are presented for Chargeback meet the requirements of applicable Chargeback codes.
    4. Responsible for continuous improvement of job knowledge by exercising strong listening skills and asking questions for clarity.
    5. Bookkeeping Clerk Reconciling internal accounts such as official checks, cash letters, Federal Reserve and due from accounts.
    6. Implements immediate problem resolution process when there are system issues.
    7. Notifying Management, vendor, programmers, computer room, Cash Management Support, etc.
    8. Performs daily operational functions for processing Automated Wire Transfer transactions accurately and timely.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
High School Diploma

Operations Support Specialist II Resume

Headline : A hard working, organized and persistent team player who strives to meet all deadlines as well as company objectives. Seeking to employ existing talents and acquire new training and expertise for advancement in the future.

Skills : Clerical Production And Processing Customer And Personal Service Food Production Computers And Electronics Building And Construction Quality Control Analysis Installation.

Description :

    1. Use computers for various applications, such as database management or word processing in the support of mail processing operations.
    2. Performed quality reviews of inbound two and three-day destination trucks for dead on arrival mail.
    3. Irregularities of discrepancies were reported via the Surface transportation irregularities reporting procedure.
    4. Monitor all inbound local collection mail routes in which each route was checked for proper mail separations and labeling as prescribed by district policies.
    5. Irregularities were identified and reported via an electronic intra web-based reporting system.
    6. Worked with mail processing supervisors to improve collection mail cancellations.
    7. Developed a Standard Operation Procedure and increase cancellation percentages to 40.98% and 78.24%.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Associate In Arts

Sr. Operations Support Specialist Resume

Summary : Maintaining their daily loss under guidelines and gained a successful monthly audit from regional auditors. Experience in 24-hour on-call week-end and holiday coverage of all theatres nationally for over three years, reporting all inconsistencies to Executive Management in report format.

Skills : Inventory Management, Word, Excel, Publisher, Power Point, Sales Force, Administrative Assistant, Adobe Acrobat, Real Estate.

Description :

    1. Supported theater managers by thinking forward and making suggestive innovative solutions to daily business problems concerning their database and functioning of their computers including rebuilding of inventory files.
    2. Provided theaters guidance and sharing the best practices for business accountability for day-to-day operations for accounting and the required inventory.
    3. Documentation done for high level executives and goal-oriented interaction with other team members.
    4. Compensated General Managers and assigned theater event staff for weekly events from outside organizations.
    5. Tracked and initiated purchase orders and expenses needed for new theater openings.
    6. Created and formatted high level presentations and navigated through web for research.
    7. Managed and maintained a filing system meeting the requirements for SOX auditors.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Associates In Corporate

Operations Support Specialist/Coordinator Resume

Objective : Operations oriented with a drive for balanced teamwork as well as streamlined processes. Over 5 years experiance in Army Supply and Operations.

Skills : Management/Leadership, Logistics Coordination.

Description :

    1. Currently the prime inventory and purchasing specialist.
    2. Hired to provide support in areas needing attention and review processes to improve overall efficiency.
    3. Utilizing SAGE 100 ERP (MAS 90) for inventory and purchasing purposes.
    4. Initiating inventory reset operations to establish a location system, conduct a 100% inventory and implement new inventory processes to maintain the warehouse stocks.
    5. Implementing a mobile inventory system to manage stocks in a fleet of work vehicles.
    6. Improving the purchasing procedure by reviewing current processes and creating new control points.
    7. Quoting and researching purchase requests to ensure the best value is obtained.
    8. Tracking and receiving shipments to ensure accurate documentation for the Accounts Payable department.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Bachelor Of Science

Operations Support Specialist I Resume

Objective : Seasoned information systems technology professional with demonstrated excellent technical and managerial expertise. Goal and results oriented with proven background in the ability to obtain requirements and deliver quality solutions in a timely, cost effective manner, and prioritizing major projects and allocating proper resources to consistently meet deadlines.

Skills : Microsoft Office Suite, Accounts Payable, Financial Analysis, Banking, Payment Processing.

Description :

    1. Gathers and transmits information related to contracts, service levels, customer billing, customer pilot programs, and terminations, always delivering the highest quality product.
    2. Direct and regular communication with internal and external customers.
    3. Uses sound judgment skills to handle issues that are sensitive in nature.
    4. Understands when to escalate issues appropriately.
    5. Tracks customer's requests through completion and communicates any issues/changes to management and customers.
    6. Works within the Symantec Oracle system and places equipment/supply orders within service level guidelines as part of the new client order process.
    7. Responsible for adding and maintaining security contacts including shipping welcome packages that contain sensitive information.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Associate Of Science

Lead Operations Support Specialist Resume

Summary : Highly qualified Operations Support Specialist with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.

Skills : Project Management, Training And Development, Training And Development, Active Listening, ADP Payroll, Quick books.

Description :

    1. Manage time and logistics for client activities and meetings.
    2. Coordinate schedules with other participants, resolve conflicts, and arrange for representatives when appropriate.
    3. Manage several large conference rooms, including several with special AV, furniture, and setup requirements, and others with video-conferencing capabilities.
    4. Coordinate content for meetings with input from management and staff, including presentations, documents, and spreadsheets.
    5. Understand meeting / activity requirements, and interface with multiple on-site service providers to fulfil them.
    6. Perform and implement a full workload of services to customers to coordinate and execute onsite conference rooms.
    7. Administer conference room reservation database.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Bachelor Of Science

Asst. Operations Support Specialist Resume

Summary : Sales Professional with strong foundation in sales and customer service. Background includes client relations with internal and external customers in diverse environments such as call centers, clinical labs, graphic and fine arts, sales and hospitality.

Skills : Microsoft Office Suite, 10 key, Access, Visio, Access, Powerpoint, Data Enrty, QuickBooks.

Description :

    1. Supported connectivity for test result reporting via fax, print output, or download.
    2. Grew support function into three-person unit that has subsequently become remotely located customer service department of 20.
    3. Trained and mentored new hires; provided two-week training program to offsite unit.
    4. Met or exceeded all service level agreements (e.g., 5 days for new setup, 3 days for major changes for existing clients, 24 hours for hardware / software upgrades).
    5. Proactively initiated service quality outcomes tracking.
    6. Developed spreadsheet and summary reports that were subsequently rolled out nationwide as best practice.
    7. Identified trends in complaint type and recommended associated changes to procedures and customer instructions.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Business Administration

Operations Support Specialist Resume

Headline : Seeking a challenging result oriented position that will utilize strong call center, customer service skills and sales experience to enhance the growth of the company.

Skills : Call Center, HR Service Center, Benefits, PeopleSoft, ADP.

Description :

    1. Follow procedures to effectively open, sort, identify, and process returned mail.
    2. Utilizes computer applications to process returned mail items.
    3. Sort and route items to appropriate departments for further action or filing.
    4. Assemble and fold all letters and backup as needed.
    5. Log, track and distribute original documents and checks as needed.
    6. Maintain stock of office supplies, current literature and letterhead/envelopes as needed.
    7. Monitor the quality and timeliness of service delivery to internal customers in order to guarantee customer satisfaction by accepting full accountability for an item until resolved.
    8. Stay current with all Policy and Procedure changes that could affect one's ability to produce quality work.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BS In Pursuing