Help Desk Coordinator Resume Samples

The major task of a Help Desk Coordinator is to render support to the company’s clients by taking up various tasks such as – attending phone calls, reading and responding to emails received from customers, escalating customer issues to higher-level authorities and solving technical issues. Additional duties and tasks that can be seen on the Help Desk Coordinator Resume include – listening to customer’s issues, recommending timely solutions, resolving helpdesk service calls, solving routine issues, monitoring critical infrastructure systems using standard monitoring tools; and maintaining a detailed record of customers requests.

The major skills and abilities seen on the resume are – advanced technical knowledge, troubleshooting skills, computer competencies, attention to details, a strong listening capacity, record keeping skills, the ability to speak politely and respond quickly to customers query and immense knowledge of the company’s product and service. Employers pick resumes that depict at least an associate’s degree in the area pertaining to their work.

 

Help Desk Coordinator Resume example

Help Desk Coordinator Resume

Headline : Motivated manager and sales professional with excellent closing and leadership skills. Over 13 years in the sales industry, including management experience in both the automotive and powersports environments. Process oriented with strong ability to communicate vision and offer guidance and support to any sales team.

Skills : General Sales Management, Sales Management, Finance Management, Internet Managerment, Leadership, Sales.

Description :

    1. Provided customer service support and problem resolution for office automation applications, personal computers, and printers via remote computer connection, telephone, voice mail, and e-mail.
    2. Provided service request actions for desktop workstations, laptops and peripherals.
    3. Installed, moved, added and exchanged UNIX and NT systems, files and directories.
    4. Support hardware and software requests to include configuration and applications support and loading baseline software.
    5. Account administration support for a large number of centralized and decentralized departmental applications, file, and print servers operating in a large multiple domain network environment.
    6. Answered, evaluated, and prioritized incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
    7. Logged and tracked calls using problem management database, and maintained history records related problem documentation.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Certificate In Finance


Help Desk Coordinator Resume

Objective : Secure the opportunity to work in a clerical position in the private or public sector. Strong customer service skills and proven past experience that valued asset to your organization.

Skills : Windows, Windows Xp, Windows 7, Windows Vista, Windows.

Description :

    1. Managed daily operations of technology help desk call center.
    2. Responsible for Automated Call Distribution System and problem tracking software, servers, and back-end databases including upgrades, maintenance and modifications.
    3. Conferred with staff, user, and management to determine requirements for new systems/applications and modifications.
    4. Provided performance metrics using Crystal Reports.
    5. Planned, implemented the redesign of the call center process improvements.
    6. Monitored and guided the work of assigned employees to ensure compliance with service policies, standards, documentation requirements and established objectives of resolving individual users' problems and returning equipment and systems to operating status with minimum loss of production time.
    7. Directs the designing and developing of forms, logs, reports, other required documents, computer records, procedures, statistical methods and other processes required to accomplish section objectives effectively at minimum cost in minimum time.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Computer Science


Lead Help Desk Coordinator Resume

Summary : Over 25 years of extensive experience in systems troubleshooting, maintenance, and instruction. Possesses a broad spectrum of knowledge in communications and systems as well as multiple areas of information assurance operations, communications security, customer service, and administrative support.

Skills : Information Technology, Supervisor, Electronics.

Description :

    1. Worked as a JWICS Network Enterprise Service Desk technician and assistant manager supervising 20 technicians and as a Site Lead rating nine technicians.
    2. Managed accession, indoctrination, and scheduling for 20 employees.
    3. Provided comprehensive training covering initial entry training and recurring familiarization training for Remedy, DRA, SolarWinds, Windows Remote Assistance and all incident ticketing procedures.
    4. Drafted and published 20 Standard Operating Procedures.
    5. Identified and documented shortfalls in systems, software, and processes to enable smooth and efficient standup of new 24/7 call center.
    6. Conducted technical interviews of prospective team members and approved employee time and expense accounting.
    7. Remotely performed and guided customers through the installation of hardware/software.
    8. Remotely and telephonically diagnosed, troubleshot, and resolved problems with individual or multiple computer systems, printers, and user's network accounts.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Information Technology

Help Desk Coordinator III Resume

Headline : To work for a challenging company which offers the opportunity to further build upon academic training and experience. To work for a company that will help grow in the technical field and also make skill set stronger.

Skills : Information Technology Service Management, Six Sigma Green Belt, Information Technology Infrastructure Library.

Description :

    1. Document business issues and requirements, and concrete analysis and insights drawn from past experiences; determine root causes and develop improvement plans.
    2. Manage issues and risks including timely update of issue/risk logs.
    3. Prioritize and implement online system changes to improve user experience and reduce in bound call volume.
    4. Field end users high-level system error requests and provide prompt resolution for system fault or user error.
    5. Facilitate user acceptance testing in a live production environment for actual users to test systems before migrating all customers to new system.
    6. Service application end user: identify bottlenecks across the system application and infra-structure during high load usage, and generate report to application digital resolution team.
    7. Successful migration of outdated online baking platform to new secure platform.
    8. Use six sigma process to refine customer online banking experience.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Information Technology

Help Desk Coordinator II Resume

Summary : To obtain a position that will allow to use experience and technical ability while allowing to expand and to improve career path while providing the best service possible.

Skills : MS Office, Networking, Help Desk.

Description :

    1. Provide timely response to all service requests submitted to the ITS department via Track -It system.
    2. Request entered and monitored are from all areas of the company and are resolved and closed as quickly as possible.
    3. Provide on-line and or telephone resolutions to users for various problems and requests submitted.
    4. Problem varied from O/S problems, printer related issues, networking, e-mail and software and hardware issues.
    5. As requests are received, assign to department technicians for timely resolutions and or scheduling based upon their current workload.
    6. When needed provided assistance in all aspects of company system upgrades and software and hardware installations.
    7. Performed all aspects of Help desk and Desktop support when technicians were absent or responding to remote office visits.
    8. Provided documentation for department Policy and Procedure implementation due to Help Desk department development.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Diploma

Billing Help Desk Coordinator Resume

Headline : Self-motivated, curious, productive, friendly, and experienced IT professional with 15 years of technical experience and end-user support. Demonstrated ability to identify root causes and solutions to technical problems. Excellent people skills include being friendly, approachable, patient, and helpful. Adept at articulating complex technical concepts to users of varying technical understanding.

Skills : Type 61 WPM, Microsoft Office, Outlook, 10-Key, Customer Service, Management, Inventory Management, Writing SOP's, Human Resources, Problem/Resolution, Phone Relations.

Description :

    1. Field incoming requests from internal users via telephone, e-mail, in a courteous and timely manner and prioritize and schedule problem resolution.
    2. Analyze and assist internal users with data entry and correcting data entry errors to Front Office and Back Office systems with care and accuracy.
    3. Handle benefit enrollment questions, 401k and holiday pay.
    4. Handle escalated employee issues from the Service Center.
    5. Provide back-up and assistance to other members of the Help Desk team Focus on problem-resolution for issues reported by local and remote internal users as well as our temporary professionals.
    6. Travel when needed to assist with staffing projects such as strikes; manage staff, time collection, and assistance with obtaining information relevant to payroll processing.
    7. Assist with company acquisitions and mergers.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
General

Help Desk Coordinator II Resume

Objective : Results oriented IT professional with diverse experience in management, marketing, and customer service. Strategic thinker and cross functional team member with a proven track record of increased responsibility and operational efficiency.

Skills : Windows 7, Microsoft Office, Computer Skills, Windows Server 2008, Active Directory, VPN, TCP/IP, Customer Service, Mac OS X.

Description :

    1. Installed configured, and maintained the organization's desktop and laptop systems.
    2. Conducted set up and troubleshooting on computer workstations and peripherals.
    3. Administered the help desk system and worked with other help desk users to properly route, analyze and close tickets.
    4. Primary technician facilitating software distribution and maintaining version control and patch levels for workstations.
    5. Coordinated all equipment repairs with suppliers and vendors to insure work is performed accurately and on schedule.
    6. Developed, built and maintained a library of "how to" instructional manuals/documents for use as reference material for staff training.
    7. Assisted the Director of Technology on routine equipment/software purchases, including research and recommendations.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Information Technology

Help Desk Coordinator I Resume

Headline : To secure a position where organizational experience, training and people skills will contribute to the team efforts and goals of the organization while allowing for personal growth and satisfaction.

Skills : All Microsoft Windows Programs, Experience In ARC Accounting Jobs.

Description :

    1. Schedule computer technicians to take care of the computer and/or phone issues.
    2. Perform any administrative assistant tasks such as type and process purchase requisitions and check items that are received for payment processing.
    3. Create and maintain all student, staff, and faculty e-mail accounts.
    4. Scheduled and managed four work study students, overseeing payroll, assigning tasks and doing evaluations.
    5. Administrative Assistant Answer and screen all calls for the Director of IT Services.
    6. Maintain calendar and schedule for the director of IT Services and coordinate calendars for other IT personnel.
    7. Monitor expenses, flights, meetings, accommodations and rental cars in relation to Datatel project team and also with IT staff for offsite training needs.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
A.A.S. In Culinary Arts

Associate Help Desk Coordinator Resume

Summary : Professional with over fifteen years of management experience in an institute of higher learning. knowledgeable with MS Office Word, Excel, Outlook, Power Point. I can troubleshoot Windows, and Mac OS X. Configure home network routers and wireless access points.

Skills : Microsoft Office suite, Windows 7, As400, SQL, Photoshop, Excel, Customer Service, CSS, Graphic Design, HTML, Networking, Medical Terminology.

Description :

    1. Maintained flexibility to address and solve problems in a highly volatile environment keeping Navy personnel working continually on the NMCI network.
    2. Provided excellent computer support via the telephone for NMCI personnel.
    3. Acted as a mentor for agents needing assistance with a variety of issues from policy execution to guidance for known and unknown fixes.
    4. Performed System Administration tasks/duties on the NMCI network.
    5. Utilized the Remedy tracking system to research, isolate, and find detailed resolutions in the documentation for customer's issues.
    6. Provided IT assistance to internal and external customers.
    7. Assisted in the installation and testing for the Navy Criminal Investigation Service (NCIS) network within the NMCI.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Service Management

Help Desk Coordinator/Administrator Resume

Summary : Over nine years of experience in Oracle E-Business Suite & Oracle Fusion implementations, delivery, and successful management of client implementations following structured project management methodology within given time and budget.

Skills : Project Management, Implementation, Customer Service, Diagnostic and Problem Resolution, Clear and Concise Documentation, Teamwork, Communication, Custom PC's and Programs.

Description :

    1. Recommend new strategies and programs for customer support and satisfaction.
    2. Respond to client inquiries concerning application and operation problems.
    3. Instruct users on use of software products, and manuals.
    4. Recommend immediate actions at customer side to correct problems related to the application.
    5. Coordinate activities with help desk, network services, or other information systems groups.
    6. Provide updates, status, and completing information to manager, problem request tracking system, and/or users, via e-mail, or in-person communication.
    7. Act as a contact person between all departments and customers using the application in regards to system effectiveness, modification requests, performance issues, new applications, etc.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Electronics Engineering

IT Help Desk Coordinator Resume

Summary : Excellent communicator, assertive, highly organized, detail oriented, and enthusiastic. Ability to focus in a busy team environment. Ability to conceive new approaches, streamline procedures, and create positive customer interactions. Strong time management skills.

Skills : Web Development.

Description :

    1. Responded to telephone inquiries using scripts and procedures developed by me as a member of the development team.
    2. Gathered information, researched and resolved inquiries then logged customer calls.
    3. Communicated appropriate options for timely resolutions of issues.
    4. Provided functional guidance, training, and assistance to lower-level staff.
    5. Was a member of the team that issues were escalated to.
    6. Prepared standard-reports tracking workload, response time and quality of input.
    7. Assisted in the planning and implementation of department goals and made recommendations to management to improve efficiency and effectiveness.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Business Administration

Help Desk Coordinator Resume

Summary : Help Desk Coordinator with 25 years experience, providing administrative and patient support in a medical office setting. Advanced knowledge of Medicare and private insurance processes and codes.

Skills : Microsoft Office, Troubleshooting, Office Administration.

Description :

    1. Responsible for ensuring timely process through which problems were controlled which included problem recognition, research, isolation, resolution and follow-up.
    2. Answered, tracked and responded to user calls and route caller to user support for all LAN based hardware software.
    3. Documented help desk calls, follow-up and address open requests in a timely manner.
    4. Escalated level II or III calls as necessary.
    5. Maintained the firm wide desktop and laptop inventory.
    6. Assisted in equipment rollouts and maintained inventory of copier copy counts.
    7. Reviewed and reconciled expense reports, vendor account statements and ensured accuracy of department's documentation.
    8. Performed 1st call resolution when possible.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Business Administration