Recovery Specialist Resume Samples

A Recovery Specialist will work in residential facilities and outpatients and help them and their family members deal or cope with mental illness or recovery process. Even though the job duties may vary based on the patient dealing with, certain tasks are common and are listed on the Recovery Specialist Resume as follows – determining the goal of treatment needed for the patient, developing treatment plans, conducting individual and group therapy sessions, assessing incoming clients and helping them prepare for transitional homes and maintaining a detailed record of all patients.

Recovery Specialists are supposed to have good communication skills to interact with patients dealing with various mental issues; be skillful in dealing with crises and also have experience treating adolescents, kids, and elderly clients. A Bachelor’s degree in social work, human services, psychology or behavioral science is required to the least.

Recovery Specialist Resume

Summary : Self-motivated professional who consistently demonstrates leadership abilities, consistently exceeding goals and committing to being an asset to the organization. Background in team management and employee development. Extensive experience utilizing research methodologies, parsing data, and quantitative analysis. Background in six sigma quality process management including monitoring/coaching. Background developing, implementing and managing projects and process implementation.

Skills : Employee Management, Project Management, Negotiation, Analysis, Reporting, Research, Skip Trace, MS Office, Dialer, FDCPA, Six Sigma, Statistical Modeling, MS Visio, SQL, MS Project, SAS, Business Objects, Web Design, Marketing, Legal.

Description :

    1. Managing client accounts/researching, and contacting defaulted borrowers to recover student loan defaults in a multi-client portfolio of accounts.
    2. Negotiating arrangements and building relationships with borrowers.
    3. Helped reduce key client default rates by over fifty percent.
    4. Individually recovered over $4 million in revenue in defaulted loans for organization and clients.
    5. Consistently recognized during tenure for superior performance through uppermost achievement awards.
    6. Promoted to two advanced client-specific teams.
    7. Mentoring of new hires, providing technical assistance.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Project Management


Recovery Specialist/Operation Support Specialist Resume

Objective : Qualified assistant with 5 years in fast-paced customer service and call center environments. Personable and professional under pressure.

Skills : Conflict Resolution.

Description :

    1. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
    2. Communicated clear expectations and goals to each team member.
    3. Answered customer telephone calls promptly and in an appropriate manner.
    4. Determined customer needs by asking relevant questions and listening actively to the responses.
    5. Developed all process controls and metrics for daily management of the Call Center.
    6. Met or exceeded service and quality standards every review period.
    7. Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
    8. Effectively managed a high-volume of inbound and outbound customer calls.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
High School Diploma


Recovery Specialist Lead Resume

Objective : Seeking a position that allows me to utilize my education, skills, and work experience. I am eager to work in the areas of mental health and youth services. I am passionate about helping others enhance their lives.I am hopeful that my knowledge and willingness to learn will be an asset to many. I am hoping to obtain my LADC and become certified to complete Rule 25 assessments in the near future.

Skills : Point Click Care, Human Resources, Management, Crisis Intervention, Scheduling, Payroll, Urinalysis, Group Facilitation, Process Improvement.

Description :

    1. Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
    2. Locate and notify customers of delinquent accounts by mail, telephone, or email.
    3. Advise customers of necessary actions and strategies for debt repayment.
    4. Persuade customers to pay amounts due on credit accounts.
    5. Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
    6. Locate and monitor overdue accounts, using computers and a variety of automated systems.
    7. Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Human Services

Recovery Specialist II Resume

Objective : Results-oriented Manager with four years supervision/team leadership experience and an additional seventeen years experience as a highly productive team member in the recovery field.

Skills : Microsoft Word, Microsoft Excel, Microsoft Powerpoint, Phone Etiquette, Multi-Tasking, Team Leadership.

Description :

    1. Make high volume of outbound calls and answer incoming calls.
    2. Manage a portfolio of defaulted tax accounts and student loans.
    3. Locate individuals/business officers via telephone.
    4. Qualify them for the appropriate repayment plan and rehabilitation/consolidation student loan program.
    5. Negotiate terms and follow through to completion of repayment.
    6. Manages organization of bin management consisting of 200 or more of defaulted student loans, taxes, and billing accounts.
    7. Meets monthly commission goal of collecting over $28,000 and adding 11 accounts into billing.
    8. Received two superior awards for ranking number 1 in every category for the month.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Diploma

Recovery Specialist Head Resume

Summary : Dedicated and technically skilled professional with more than 10 years of Medicare experience. Effectively manage multiple, high-priority projects and take pride in providing exemplary customer service.

Skills : Worked As A Medical Assistant For School Based Clinic From 1989 To 1992. Duties Include Assisting Physicians With Exams Taking Blood And Processing According To Standards.

Description :

    1. Issued Conditional Payment Letter and Demand Letter for reimbursement of Medicare payments made in liability, worker's compensation and no-fault cases.
    2. Collect settlements funds to reimburse the Medicare program.
    3. Prepare monthly reports for priority workloads (Regional Offices and Qualified Independent Contractor).
    4. Served as Point of Contact for several priority workloads (Regional Offices, Qualified Independent Contractor and Special Projects).
    5. Responsible for training on several priority workloads (Qualified Independent Contractor and Special Projects).
    6. Communicated with attorneys, insurance companies, people on Medicare, and representatives of the Centers for Medicare and Medicaid Services by telephone and in writing.
    7. Made waiver determinations on Medicare Secondary Payer cases.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Diploma

Collections And Recovery Specialist Resume

Headline : Seeking a position with a company that offers advancement opportunities, I am an efficient and hard worker. I would like to find a company that I can grow with for many years, work my way up the ladder. I am dependable, responsible, punctual, and a team player. Currently looking to advance into a manager or supervisor position as I have held before. Currently enrolled and working toward a BA in Business Management with a minor in Human Resources, and Communications.

Skills : Mechanically inclined and much experience electrically inclined and quick to respond to any task or emergency needed.

Description :

    1. Completed assigned tasks in a timely manner.
    2. Mentored new Recovery Specialists during and after their training period.
    3. Met and exceeded the required monthly performance quotas.
    4. Performed a variety of tasks necessary to effectively assist card members to find the best resolution to resolve their accounts.
    5. Assisted Attorneys and staff to help find the best resolution to resolve their client's accounts.
    6. Received inbound calls, collected adequate information to be able to appropriately route calls to proper area.
    7. Maintained and organized a monthly payment tracker using Excel with formulas.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma

Recovery Specialist III Resume

Objective : Extensive work experience and ability to communicate and build relationships with people in a clinical environment dedicated to rehabilitation and recovery. Reputation as a self-starter, highly motivated professional with strong emphasis in problem solving, communication, time management, organization, and continuing education to improve the quality of client care.

Skills : Skiptracing, Negotiation, Client Relations, Microsoft Office Suite, Experience learning customized work platforms.

Description :

    1. Provided account recovery services for health insurance companies.
    2. Negotiated with attorneys and auto insurance adjusters for collection settlements.
    3. Reviewed, investigated, and negotiated pending workers' compensation claims.
    4. Analyzed insurance data, such as ICD-9 codes, to ensure account data integrity.
    5. Knowledgeable of Self-funded ERISA and Fully-insured ERISA.
    6. Communicated client account exceptions to individual employees while providing and maintaining exceptional customer service and satisfaction.
    7. Team mentor to new team members, teaching company policies and the business rhythms.
    8. Facilitated and delivered training programs to associates.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Criminal Justice

Recovery Specialist I Resume

Summary : Seeking a position with a strong company that promotes growth and advancement where I can in turn contribute to its success using my Medical Assistance education or Security experience for the mutual benefit. I am also interested in general labor, retail, and food service.

Skills : Counseling, Art Therapy, Art Direction, Design, Adobe Photoshop, Typing, Public Speaking, Computer Skills, Art Teacher, Web Design, Microsoft Word, Marketing, Promotion, Communication Skills, Community Outreach, CPI, CPR, Crisis Intervention, Crisis Management.

Description :

    1. Provided direct care to residents in acute long care setting.
    2. Previously provided direct care to residents in a sub acute setting.
    3. Acting as a role model in maintaining a hopeful and positive attitude.
    4. Facilitated and participated in community meetings and Chemical Dependency groups.
    5. Documented resident's daily living activities and significant behavior changes as appropriate.
    6. Admitted and discharged resident's including completing all documentation.
    7. Monitored all residents, actively participating with residents, did hourly rounds, seclusion and restraints if necessary.
    8. Accompanied residents to appointments and group outings.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Business Administration

Asset Recovery Specialist Resume

Summary : Highly qualified Recovery Specialist with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.

Skills : Customer Service.

Description :

    1. Oversight of Reach-One Engagement/Recovery Center.
    2. Maintaining safe and trauma-informed environment for all participants and staff.
    3. Keeping focus on recovery and responsibilities of all concerned.
    4. Facilitation of daily counseling/mentoring for various clients as referred by own agency or outside referral source.
    5. Maintain current documentation for each client, with confidentiality and time concerns.
    6. Meet with clients either in office or in field, as needed for community linkages and outreach purposes.
    7. Facilitation of small group therapy for topic specific subjects, i.e.: grief, recovery, spirituality, trauma, etc.
    8. Conduct intake/registration interviews with referred clients and evaluate for appropriate inclusion in mentorship program.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Chemical

Recovery Specialist Resume

Summary : Managed collections, account receivables, quality control, inventory control and skiptracing. Trace delinquent customer to residency and/or employment Deal with customers diligently, courteously and professionally while collecting payments. Initiate strategies for collection processes and procedures. Negotiate payment plans. Respond to customer inquiries. Persuade customers diligently to pay past due amounts.

Skills : Welding.

Description :

    1. Conduct legal collections on all charge-off accounts and file judgments.
    2. Record financial status of customer and status of collection efforts.
    3. Mail form letters to customers to encourage payment of delinquent accounts.
    4. Negotiate settlement offers; arrange ACH drafts from debtor's savings/checking accounts for internal collections.
    5. Order merchandise repossession by Field Agent and refer accounts to attorney if customer fails to respond and/or unable to locate.
    6. Trace delinquent customer to residency and/or employment; order summons.
    7. Represent company in Justice Court for collection accounts $3500 or less.
    8. Manage bankruptcy proof of claims and reaffirmation agreements.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
General

Senior Recovery Specialist Resume

Headline : Recovery Specialist bringing extensive customer service and call center experience in inbound, outbound and blended environments. Strength in training and development, client relations and problem solving.

Skills : Customer Service, Collections, As400, Customer Service Skills, Billing, Filing.

Description :

    1. Handled incoming and placed outbound calls pertaining to reconciliation and collection of delinquent accounts.
    2. Adhered to all confidentiality requirements at all times.
    3. Assumed ownership over team productivity and managed work flow to meet or exceed monthly goals.
    4. Trained staff on operating procedures and company services.
    5. Developed and earned a reputation for exceeding required monthly goals.
    6. Managed work flow to exceed quality service goals.
    7. Negotiated accounts for highly reputable clients.
    8. Experienced managing both training department and main collection floor.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
High School Diploma

Revenue Recovery Specialist Resume

Objective : Dedicated and focused LTL dispatch area manager/ customer service account manager looking for the opportunity to advance with your company. I excel at scheduling P&D appointments, planning, completing multiple tasks simultaneously and following through to achieve project goals. I adapt well to continual change with capacity judgement, load placement and the synchronization of trucking movement and control.

Skills : Volunteer fire fighter and medical responder.

Description :

    1. Reviewing open accounts for collection efforts.
    2. outbound collection calls in a professional manner while keeping and improving customer relations.
    3. Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner.
    4. Collect customer payments in accordance with payment due dates.
    5. Identify issues attributing to account delinquency and discuss them with management.
    6. Review and monitor assigned accounts and all applicable collection reports.
    7. Provide timely follow-up on payment arrangements.
    8. Mail correspondence to customers to encourage payment of delinquent accounts.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Associate

Collections And Recovery Specialist Resume

Headline : Seeking a position with an organization where I can utilize my customer service skills and driven attitude to increase profitability. Microsoft Applications Strong Sales Experience Self Starting.

Skills : Microsoft word, Bilingual in Nuer.

Description :

    1. Responsible for performing collection activities within the bad debt recovery area to minimize company losses as a result of charged off accounts.
    2. Contact customers by telephone whose accounts are past due and notify them of past due account.
    3. Work closely with realtors, brokers, and loan officers to facilitate short sales and/or refinance payoffs.
    4. Negotiate appropriate resolutions, review accounts to determine the most effective way to get customers to repay them and maintain related documentation.
    5. Review complex bad debt accounts to determine the most effective ways to get customers to repay them.
    6. Contact customers, review charge-off status, and associated reasons.
    7. Identify potential means for customers to resolve debt and negotiate resolution.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor Of Science

Senior Recovery Specialist Resume

Summary : To obtain a position that will allow me to utilize my professional skills obtained through previous work experiences. To be involved in a team-oriented environment that will enable me to work as a team to reach set goals.

Skills : Account Management, Customer Service, Banking, Research, Computer Skills, Investigations, Data Entry, Accounting, Research And Adjustments, Account Reconciliation.

Description :

    1. Handled escalated customer calls as needed for the most effective and timely resolution.
    2. Produced accurate and timely reports as requested for management and other areas of support.
    3. Processed charge backs, collection letters and daily entries to the general ledger.
    4. Handled internal/external customer service inquiries regarding disability, unemployment and life insurance claims and benefit plan issues.
    5. Reviewed status of delinquent accounts and initiated collection action.
    6. Negotiated settlement and payment options on pre and post charged-off accounts.
    7. Interacted with Legal, Bankruptcy and Consumer Credit Counseling Service departments.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Travel And Tourism

Dual Recovery Specialist Resume

Summary : Accomplished, resourceful, energetic and self-directed Administrative Professional with over 15 years of experiences. Top notch communication abilities, reputation of exceeding expectations, maximizing resources and providing value.

Skills : Spanish.

Description :

    1. Perform all office management duties to include administrative, staffing and organizational effectiveness.
    2. Working knowledge of FDCPA, FCRA, HIPAA - third party collection regulation understanding.
    3. Excellent oral and written communication skills for all clients' accounts.
    4. Manage and report all revenue collected to meet monthly goal Track and updated all customer promises, direct payment for checks mailed or online payments.
    5. Update and bill medical insurances, which include Medicaid, Medicare A or B and job insurance provider.
    6. Updated attorney information if customer filed bankruptcy or workman comp.
    7. Critical thinking skills including the ability to research, analyze, and resolve problems.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Diploma

Damage Recovery Specialist Resume

Summary : Proactive, forward thinking professional armed with an exemplary record of customer service to support corporate mission and business objectives. Excellent analytical, organizational, interpersonal, listening and communication skills. Possess specific, in depth knowledge of sales and marketing. Self-motivated and driven, team oriented and proactive player of the organization with demonstrated selling ability. Strong verbal, written, analytical and interpersonal skills.

Skills : Microsoft Windows, Excel, Powerpoint, Word, Visio.

Description :

    1. Locate and notify customers in Puerto Rico and the United States and determine the reason for overdue payment, reviewing terms of sale.
    2. Present repayment plan options and attempt to secure payment via telephone, mail and/or personal visit.
    3. Record information about the financial status of customer and status of collection efforts.
    4. Process lien and repossession orders and if attempts fail turn over account to legal division.
    5. Represent the company before the District Attorney's Office provides detailed information for the issue of subpoena orders.
    6. Manage all paperwork for recovered or damaged vehicles and ready for auction.
    7. Assist the Accounting Division by conducting dealer audits to ensure accurate inventory reconciliation.
    8. Back up member for Credit Division opening applications and work closely with credit analyst and dealers.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Business Administration

Risk Recovery Specialist Resume

Headline : To obtain a position where strong work ethic and compliance knowledge are held at a premium for a world-class organization poised for growth.

Skills : Email Marketing, Collections, Customer Service.

Description :

    1. Acted as the Team Lead, coordinated daily workflow.
    2. Properly coordinated all work assignments timelines on multiple projects, by managing time constraints and prioritizing accordingly.
    3. Supervised the collections floor in a respectful orderly fashion, creating routines and expectations that taught time management and organizational skills.
    4. Created an environment oriented to trust, open communication, creative thinking, and cohesive team effort.
    5. Facilitated problem solving and collaboration.
    6. Successfully maintained healthy group dynamics.
    7. Performed each task with maximum accuracy.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
J.D.

Service Recovery Specialist Resume

Objective : Accomplished and reliable sales associate with extensive experience in a call center environment. Ability to perform well in a team and individually. Committed and reliable worker with strong mechanical aptitude and a willingness to learn. Performance driven with a proven ability to plan, organize, and train. Flexible, dependable, and reliable hard-worker with a positive attitude, committed to getting the job done as quickly, efficiently, and safely as possible.

Skills : Microsoft Office proficiency Strong problem solver.

Description :

    1. Answer customer questions regarding problems with their accounts.
    2. Advise customers of necessary actions and strategies for debt repayment.
    3. Locate and notify customers of delinquent accounts by mail, telephone.
    4. Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
    5. Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
    6. Record information about financial status of customers and status of collection efforts.
    7. Locate and monitor overdue accounts, using computers and a variety of automated systems.
    8. Persuade customers to pay amounts due on pay day loans and accounts.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Certificate In Engineering

Junior Recovery Specialist Resume

Summary : To obtain a position as a substance abuse counselor where I can utilize my skills and experience to provide therapeutic counseling and help individuals through early stages of revovery.

Skills : Qualified Mental Health Professional.

Description :

    1. Perform primary counselor duties to clients and their families including screenings and intake, psychosocial assessments; client and family orientation.
    2. Supervision of unit and other floor staff.
    3. Development of treatment plans, crisis intervention, group, individual, family and educational sessions.
    4. Providing treatment planning and discharge summary; case management and coordination of treatment services with probation, school and other referral sources.
    5. Provide direct care and supervision to clients on caseload while establishing and implementing the core components and structure of a trauma informed gender responsive community.
    6. Formulate, implement, and evaluates individual client treatment plans in collaboration with the social worker which include goals, objective and actions plans.
    7. Provide one-to-one counseling with clients and address areas where they need support with individual problems.
    8. Responsible for recording client's progress and identification of possible need for additional services.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Junior
Education
Education
Criminal Justice

Mortgage Recovery Specialist Resume

Objective : To obtain a position in Human Services Organized professional with a solid experience in human services. Experience in creating individual program plans, case plans, using multiple data bases, case billing, and Microsoft word, power point, excel and publisher. Excellent skills teaching in mental health, cooking, parenting, and budgeting.

Skills : Microsoft Office, Excel, Meticulous attention to detail, Result oriented, Time Management, Strong problem solver, Strong Interpersonal Skills, Dedicated team player, Schedule management, Understands grammar, Mail management, Self Starter, Fast Learner.

Description :

    1. Teaching Resident's Coping Skills, Money Management, and Vocational Skills.
    2. Teaching Resident's independent living skills.
    3. Training new non-management employees in policies and procedures.
    4. Document activities and progress made by the residents in a timely manner.
    5. Communicate effectively with coworkers and utilize motivational interviewing techniques with the residents.
    6. Implement Safety plans and using de-escalation techniques.
    7. Initiating intake procedures and assisting the resident on getting acclimated into the program.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Bachelor In Education