Branch Rental Manager Resume
Headline : Customer service professional dedicated to effective team management, customer satisfaction, and building highly-motivated teams. Experienced in credit card services, fraud operations and collections.
Skills : Microsoft Office, Sales Management, Sales, Logistics, Demand Forecasting, Business Management.
Description :
- Oversaw daily branch operations while achieving exceptional levels of client satisfaction and revenue growth.
- Administered and monitored vehicle fleet in a highly efficient and cost-effective matter.
- Supervised and cultivated branch employee performance through active training and mentoring.
- Targeted local business partners and executed highly successful promotions.
- Managed accounting functions including accounts receivable, closing, auditing, and banking.
- Evaluated the financial performance of the branch and implemented new strategies and corrective actions as needed.
- Ranked among the top three branches in the region based on a balanced scorecard evaluating sales, fleet growth, operating profit, employee referrals, and car sales lead.
Experience
5-7 Years
Level
Executive
Education
BBA
Assistant Branch Rental Manager Resume
Summary : Highly accomplished professional with diverse experience in management, sales, and customer service; Offers outstanding team leadership and operational management; proven track record of exceeding customer expectations and company sales goals.
Skills : Sales, Employee Training, Performance Management, Project Management, Customer Service, Accounts Receivable, Strategic Planning, Account Management.
Description :
- Create and conduct branch training sessions to improve sales, retention, morale, and areas of opportunity.
- Interview, hire, train and place branch level employees.
- Prepare and implement fleet, marketing, employee and sales plans.
- Maintain and increase profitability levels for branches within the assigned area.
- Identify and develop positive working relationships with internal and external clients that are built on trust and integrity.
- Respond to the changing needs of the client while maintaining a high standard of quality.
- Develop staff by providing information, educational and growth opportunities, including mentoring.
- Resolve various common to complex problems with latitude for the initiative, independent judgment, and decision making.
Experience
10+ Years
Level
Senior
Education
BS
Branch Rental Manager I Resume
Summary : Seeking to obtain a position where previous experience, attention to detail, ability to build lasting relationships, and willingness to accept new challenges will allow creating a positive impact with fellow employees and internal/external customers.
Skills : Microsoft Office, Sales Management, Project Management, Customer Service.
Description :
- Build relationships with service managers, body shop managers, insurance companies, and corporate clients tailoring our services to fit their needs.
- Develop marketing plans for the entire branch and execute strategies based on the plan to help grow the business.
- Manage a home-city fleet exceeding 225+ cars.
- Ensure above average customer service to every customer every time.
- Screen candidates to ensure their qualifications meet open positions.
- Train, mentor/coach and develop new and current employees.
- Work Accounts Receivables and collects monies owed to Enterprise Holdings.
Experience
10+ Years
Level
Senior
Education
BBA
Branch Rental Manager-Representative Resume
Summary : Career-minded, energetic, dedicated and results-oriented individual with a drive to achieve in an ever-changing industry. Consistently engaging others through effective communication both written and verbal. Demonstrates individual leadership, customer service and organizational loyalty with a winning attitude.
Skills : Inventory Management, Customer Service, Manager, Communication, Training And Development, Sales, Collaboration, Computer Skills, Adaptable, Goal Oriented.
Description :
- Promoted to leadership role based on performance standards.
- Managed a team of six sales reps and 150 vehicles over three locations.
- Responsible for a large share of $16.2 million in annual commercial revenue and $4.5 million direct operating profit.
- Reviewed financial statements monthly and assisted in the creation of the upcoming business plan.
- Managed commercial accounts and maintained their loyalty.
- Analyzed and identified strong and weak performers in the field and fleet, and made corrections where necessary to improve profitability.
- Proficient in bridging gaps between customer needs and available benefits.
- Exceeded business plan in the first year by 5% consistently led district in monthly Direct Operating Profit.
Experience
7-10 Years
Level
Management
Education
BA
Branch Rental Manager-Outside Sales Resume
Summary : Results-oriented manager focused on increasing profits, reducing costs, inventory management and transforming customer service standards.
Skills : Business Development, Customer Service, Sales, Sales Management.
Description :
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
- Mentored new sales associates to contribute to the store's positive culture.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Processed cash and credit payments rapidly and accurately.
- Supported the sales team in writing proposals and closing contracts.
- Built relationships with customers and the community to establish long-term business growth.
- Managed two branches exceeding sales and growth numbers by 40%.
Experience
7-10 Years
Level
Management
Education
BS
Branch Rental Manager II Resume
Summary : Seeking to contribute to your organization's success through the efficient use of previous experiences and management skills.
Skills : Data Entry, Sales & Marketing Management, Project Management, Customer Service.
Description :
- Assist customers in entire rental process.
- Providing excellent customer service and going above and beyond customers' expectations.
- Sell customers on the benefits of enterprise insurance products, as well as car features.
- Responsible for hiring and scheduling of full and part-time employees.
- Oversee daily rental operations of branches consisting of 5-12 employees.
- Directly supervise employees in driving sales, fleet prioritization, customer service, vendor management, and human resources administration.
- Work in 5 different branches as a result of company promotions.
- Promote from management trainee to management assistant after 1 year.
Experience
7-10 Years
Level
Management
Education
BS
Branch Rental Manager-Corporate Resume
Headline : Professional with extensive experience in account and customer relationship management. Cultivates nurtures and maintains long-term customer relationships to boost sales and grow brand visibility.
Skills : Customer Service, Project Management, Data Entry, Excellent Interpersonal Skills.
Description :
- Listened to and resolved customer complaints regarding services, products, and personnel.
- Monitored sales staff performance to ensure that goals were met.
- Met with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
- Planned and prepared work schedules, and assigned associates to specific duties.
- Prepared sales and inventory reports for management and budget departments.
- Worked closely with the Service Department to ensure maximum utilization of Rental units.
- Met with in house accounts to help build stronger relationships.
Experience
5-7 Years
Level
Executive
Education
Diploma
Associate Branch Rental Manager Resume
Summary : Customer service professional dedicated to effective team management, customer satisfaction, and building highly-motivated teams. Experienced in credit card services, fraud operations, and collections.
Skills : Team Player, Creative Thinking, Excellent Interpersonal & Coordination Skills.
Description :
- Maintained accurate records of past due customer account activity.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
- Maintained up-to-date knowledge of product and service changes.
- Managed workflow to exceed quality service goals.
- Trained staff on operating procedures and company services.
- Scheduled staff shifts to cover peaks and lulls in customer inquiries.
- Promptly responded to inquiries and requests from prospective customers.
Experience
7-10 Years
Level
Management
Education
BS
Branch Rental Manager III Resume
Summary : Looking for a challenging and rewarding career in a fast-paced environment where one can utilize diverse background, strong organizational skills and ability to multitask.
Skills : Customer Service, Key Account Management, Sales & Marketing Management.
Description :
- Managed daily operations of two rental branches.
- Responsible for the training of employees at each location of time spent in the field of marketing to potential clients.
- Implemented new plans to increase branch profits and customer service.
- Invoiced customers and followed up on past due accounts.
- Recognized for strong leadership and high sales volume.
- Implemented great day-to-day customer service skills.
- Responsible for the overall management and strategic direction of the branch and related field territory.
Experience
10+ Years
Level
Senior
Education
BA
Sr. Branch Rental Manager Resume
Summary : Branch Rental Manager provide leadership guidance in operations management. Drive organizational Improvement and change by utilizing the team approach and by being a results-oriented leader.
Skills : Vendor Negotiating, Accounts Payable, Payroll, Inventory Management, Supervision, Banking Reconciliation.
Description :
- Organizes and implements strategies for daily operations according to the volume of reservations and needs of local accounts.
- Influences and communicates with customers, vendors, and co-workers by eluding excellent customer service measured by Enterprise's Service Quality Index released monthly.
- Solves problems and conflicts that arise on a daily basis.
- Provides marketing outreach to local businesses in the community.
- Contributes to our branches' overall profit by demonstrating consistent inside sales for optional protection products.
- Maintains positive and professional relationships with accounts by going on sales and service calls.
- Demonstrated leadership qualities in all areas of the business.
- Focused on giving great customer service and maintaining client retention.
- Marketed to companies that meet the needs of the service provided.
Experience
10+ Years
Level
Senior
Education
BS
Associate Branch Rental Manager Resume
Summary : Professional with over 9 years of experience in various operational roles; having extensive experience in supervising individuals within different functional areas such as Marketing, customer service, Accounts Payable, Payroll, logistics, and sales.
Skills : Team Leader, Project Management, Product Development, User Acceptance Testing.
Description :
- Responsible for influencing customer satisfaction, increasing revenue and overseeing operational effectiveness and quality.
- Responsible for leading and guiding 11 Managers, over 300 Employees and a fleet of 15000 cars.
- Greet and engage customers, coordinate and direct lot movement, resolve issues, including rentals, check-in, and vehicle inspections.
- Responsible for Fleet Distribution and Maintenance, Customer Loyalty, Quality Assurance, Sales and Administration.
- Drive sales and selling with focus on our customers supervise, schedule, train and evaluate subordinate personnel.
- Review and utilize reports, and implement action plans focusing on deficient areas.
- Met with upper management to ensure that goals and objectives were clear and defined and obtainable.
Experience
7-10 Years
Level
Management
Education
Associate
Branch Rental Manager-Temp Resume
Objective : Seasoned professional, brilliant at utilizing personnel to achieve maximum growth and market share, through effective hiring, training, and motivation. A results-demanding, aggressive leader with an energetic management style.
Skills : Product Management, Pricing Management, Contract Administration, Team Leadership, Budgeting.
Description :
- Managed 3 rental branches and led teams in various aspects of operating a successful business in a highly competitive market.
- Created and implemented procedures and plans in marketing, sales, customer service, and cost control, as well as another specific branch.
- Managed diverse/competitive sales territories accounting for 100% of branch income and growth.
- Created branch new procedures and training manual for staff which resulted in promotions and a more efficient office.
- Ensured the branch exceeded company expectations in retention, customer service, growth, and operating profit.
- Developed and implemented a tracker to bring personal sales accountability to trainees and facilitated a monthly performance meeting.
- Generated new business by personally conducting approximately 20 hours of marketing calls each month to local businesses, insurance companies, and auto-body shops.
Experience
2-5 Years
Level
Junior
Education
BBA
Branch Rental Manager Resume
Headline : Seeking to gain a position where one can grow as a professional, working in management, sales, and customer service.
Skills : Customer Service, Records Management, MS Office Suite, Data Entry.
Description :
- Ensured the branch exceeded company expectations in retention, customer service, growth, and operating profit.
- Maintained 10% "days earned" growth over the same month last year every month to date.
- Developed and implemented a Weekly Sales Tracker to bring personal sales accountability to trainees and facilitated a monthly performance meeting.
- Sold a long time account on Enterprise Reservation Technology thereby improving client satisfaction.
- Consistently lowered vehicle damage costs to the branch by training employees and adhering to sound practices to identify damage caused by customers to rental vehicles.
- Developed and implemented a tracker to bring personal sales accountability to trainees and facilitated a monthly performance meeting.
- Generated new business by personally conducting approximately 20 hours of marketing calls each month to local businesses, insurance companies, and auto-body shops.
Experience
5-7 Years
Level
Executive
Education
BBM
