A branch rental manager takes charge of sales and operations and also provides front line service to the prospects. The major responsibilities shouldered by these rental managers include – managing large fleet of vehicles, matching vehicle availability, coordinating with all aspects of account related to customers, listening and resolving customers complaints, monitoring sales staff performance, hiring and evaluating personnel, directing and supervising sales associates, reconciling cash receipts, planning and preparing work schedules and drafting inventory reports for budgeting and management purpose.
The qualities that are normally expected from a branch rental manager include strong communication skills, proficiency in MS Office, willingness to travel, valid driving license, physical abilities such as abilities to withstand long working hours and stamina to lift or move heavy items as associated with the job role. Branch rental managers normally come from varying educational backgrounds, but most of the ideal Branch Rental Manager Resume makes a display of a degree with ample customer service experience.
Headline : Customer service professional dedicated to effective team management, customer satisfaction, and building highly-motivated teams. Experienced in credit card services, fraud operations and collections.
Skills : Microsoft Office, Sales Management, Sales, Logistics, Demand Forecasting, Business Management.
Description :
Oversaw daily branch operations while achieving exceptional levels of client satisfaction and revenue growth.
Administered and monitored vehicle fleet in a highly efficient and cost-effective matter.
Supervised and cultivated branch employee performance through active training and mentoring.
Targeted local business partners and executed highly successful promotions.
Managed accounting functions including accounts receivable, closing, auditing, and banking.
Evaluated the financial performance of the branch and implemented new strategies and corrective actions as needed.
Ranked among the top three branches in the region based on a balanced scorecard evaluating sales, fleet growth, operating profit, employee referrals, and car sales lead.
Experience
5-7 Years
Level
Executive
Education
BBA
Assistant Branch Rental Manager Resume
Summary : Highly accomplished professional with diverse experience in management, sales, and customer service; Offers outstanding team leadership and operational management; proven track record of exceeding customer expectations and company sales goals.
Create and conduct branch training sessions to improve sales, retention, morale, and areas of opportunity.
Interview, hire, train and place branch level employees.
Prepare and implement fleet, marketing, employee and sales plans.
Maintain and increase profitability levels for branches within the assigned area.
Identify and develop positive working relationships with internal and external clients that are built on trust and integrity.
Respond to the changing needs of the client while maintaining a high standard of quality.
Develop staff by providing information, educational and growth opportunities, including mentoring.
Resolve various common to complex problems with latitude for the initiative, independent judgment, and decision making.
Experience
10+ Years
Level
Senior
Education
BS
Branch Rental Manager I Resume
Summary : Seeking to obtain a position where previous experience, attention to detail, ability to build lasting relationships, and willingness to accept new challenges will allow creating a positive impact with fellow employees and internal/external customers.
Skills : Microsoft Office, Sales Management, Project Management, Customer Service.
Description :
Build relationships with service managers, body shop managers, insurance companies, and corporate clients tailoring our services to fit their needs.
Develop marketing plans for the entire branch and execute strategies based on the plan to help grow the business.
Manage a home-city fleet exceeding 225+ cars.
Ensure above average customer service to every customer every time.
Screen candidates to ensure their qualifications meet open positions.
Train, mentor/coach and develop new and current employees.
Work Accounts Receivables and collects monies owed to Enterprise Holdings.
Experience
10+ Years
Level
Senior
Education
BBA
Branch Rental Manager-Representative Resume
Summary : Career-minded, energetic, dedicated and results-oriented individual with a drive to achieve in an ever-changing industry. Consistently engaging others through effective communication both written and verbal. Demonstrates individual leadership, customer service and organizational loyalty with a winning attitude.
Skills : Inventory Management, Customer Service, Manager, Communication, Training And Development, Sales, Collaboration, Computer Skills, Adaptable, Goal Oriented.
Description :
Promoted to leadership role based on performance standards.
Managed a team of six sales reps and 150 vehicles over three locations.
Responsible for a large share of $16.2 million in annual commercial revenue and $4.5 million direct operating profit.
Reviewed financial statements monthly and assisted in the creation of the upcoming business plan.
Managed commercial accounts and maintained their loyalty.
Analyzed and identified strong and weak performers in the field and fleet, and made corrections where necessary to improve profitability.
Proficient in bridging gaps between customer needs and available benefits.
Exceeded business plan in the first year by 5% consistently led district in monthly Direct Operating Profit.
Experience
7-10 Years
Level
Management
Education
BA
Branch Rental Manager-Outside Sales Resume
Summary : Branch Rental Manager is responsible for acquiring and leasing commercial and industrial space, facilities, and equipment to the company.
Skills : Business Development, Customer Service, Sales, Sales Management.
Description :
Determined customer needs by asking relevant questions and listening actively to the responses.
Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
Mentored new sales associates to contribute to the store's positive culture.
Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
Processed cash and credit payments rapidly and accurately.
Supported the sales team in writing proposals and closing contracts.
Built relationships with customers and the community to establish long-term business growth.
Managed two branches exceeding sales and growth numbers by 40%.
Experience
7-10 Years
Level
Management
Education
BS
Branch Rental Manager II Resume
Summary : Seeking to contribute to your organization's success through the efficient use of previous experiences and management skills.
Providing excellent customer service and going above and beyond customers' expectations.
Sell customers on the benefits of enterprise insurance products, as well as car features.
Responsible for hiring and scheduling of full and part-time employees.
Oversee daily rental operations of branches consisting of 5-12 employees.
Directly supervise employees in driving sales, fleet prioritization, customer service, vendor management, and human resources administration.
Work in 5 different branches as a result of company promotions.
Promote from management trainee to management assistant after 1 year.
Experience
7-10 Years
Level
Management
Education
BS
Branch Rental Manager-Corporate Resume
Headline : Professional with extensive experience in account and customer relationship management. Cultivates nurtures and maintains long-term customer relationships to boost sales and grow brand visibility.
Listened to and resolved customer complaints regarding services, products, and personnel.
Monitored sales staff performance to ensure that goals were met.
Met with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
Planned and prepared work schedules, and assigned associates to specific duties.
Prepared sales and inventory reports for management and budget departments.
Worked closely with the Service Department to ensure maximum utilization of Rental units.
Met with in house accounts to help build stronger relationships.
Experience
5-7 Years
Level
Executive
Education
Diploma
Associate Branch Rental Manager Resume
Summary : Customer service professional dedicated to effective team management, customer satisfaction, and building highly-motivated teams. Experienced in credit card services, fraud operations, and collections.
Maintained accurate records of past due customer account activity.
Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
Maintained up-to-date knowledge of product and service changes.
Managed workflow to exceed quality service goals.
Trained staff on operating procedures and company services.
Scheduled staff shifts to cover peaks and lulls in customer inquiries.
Promptly responded to inquiries and requests from prospective customers.
Experience
7-10 Years
Level
Management
Education
BS
Branch Rental Manager III Resume
Summary : Looking for a challenging and rewarding career in a fast-paced environment where one can utilize diverse background, strong organizational skills and ability to multitask.
Responsible for the training of employees at each location of time spent in the field of marketing to potential clients.
Implemented new plans to increase branch profits and customer service.
Invoiced customers and followed up on past due accounts.
Recognized for strong leadership and high sales volume.
Implemented great day-to-day customer service skills.
Responsible for the overall management and strategic direction of the branch and related field territory.
Experience
10+ Years
Level
Senior
Education
BA
Sr. Branch Rental Manager Resume
Summary : Branch Rental Manager provide leadership guidance in operations management. Drive organizational Improvement and change by utilizing the team approach and by being a results-oriented leader.
Organizes and implements strategies for daily operations according to the volume of reservations and needs of local accounts.
Influences and communicates with customers, vendors, and co-workers by eluding excellent customer service measured by Enterprise's Service Quality Index released monthly.
Solves problems and conflicts that arise on a daily basis.
Provides marketing outreach to local businesses in the community.
Contributes to our branches' overall profit by demonstrating consistent inside sales for optional protection products.
Maintains positive and professional relationships with accounts by going on sales and service calls.
Demonstrated leadership qualities in all areas of the business.
Focused on giving great customer service and maintaining client retention.
Marketed to companies that meet the needs of the service provided.
Experience
10+ Years
Level
Senior
Education
BS
Associate Branch Rental Manager Resume
Summary : Professional with over 9 years of experience in various operational roles; having extensive experience in supervising individuals within different functional areas such as Marketing, customer service, Accounts Payable, Payroll, logistics, and sales.
Skills : Team Leader, Project Management, Product Development, User Acceptance Testing.
Description :
Responsible for influencing customer satisfaction, increasing revenue and overseeing operational effectiveness and quality.
Responsible for leading and guiding 11 Managers, over 300 Employees and a fleet of 15000 cars.
Greet and engage customers, coordinate and direct lot movement, resolve issues, including rentals, check-in, and vehicle inspections.
Responsible for Fleet Distribution and Maintenance, Customer Loyalty, Quality Assurance, Sales and Administration.
Drive sales and selling with focus on our customers supervise, schedule, train and evaluate subordinate personnel.
Review and utilize reports, and implement action plans focusing on deficient areas.
Met with upper management to ensure that goals and objectives were clear and defined and obtainable.
Experience
7-10 Years
Level
Management
Education
Associate
Branch Rental Manager-Temp Resume
Objective : Seasoned professional, brilliant at utilizing personnel to achieve maximum growth and market share, through effective hiring, training, and motivation. A results-demanding, aggressive leader with an energetic management style.
Managed 3 rental branches and led teams in various aspects of operating a successful business in a highly competitive market.
Created and implemented procedures and plans in marketing, sales, customer service, and cost control, as well as another specific branch.
Managed diverse/competitive sales territories accounting for 100% of branch income and growth.
Created branch new procedures and training manual for staff which resulted in promotions and a more efficient office.
Ensured the branch exceeded company expectations in retention, customer service, growth, and operating profit.
Developed and implemented a tracker to bring personal sales accountability to trainees and facilitated a monthly performance meeting.
Generated new business by personally conducting approximately 20 hours of marketing calls each month to local businesses, insurance companies, and auto-body shops.
Experience
2-5 Years
Level
Junior
Education
BBA
Branch Rental Manager Resume
Headline : Seeking to gain a position where one can grow as a professional, working in management, sales, and customer service.
Skills : Customer Service, Records Management, MS Office Suite, Data Entry.
Description :
Ensured the branch exceeded company expectations in retention, customer service, growth, and operating profit.
Maintained 10% "days earned" growth over the same month last year every month to date.
Developed and implemented a Weekly Sales Tracker to bring personal sales accountability to trainees and facilitated a monthly performance meeting.
Sold a long time account on Enterprise Reservation Technology thereby improving client satisfaction.
Consistently lowered vehicle damage costs to the branch by training employees and adhering to sound practices to identify damage caused by customers to rental vehicles.
Developed and implemented a tracker to bring personal sales accountability to trainees and facilitated a monthly performance meeting.
Generated new business by personally conducting approximately 20 hours of marketing calls each month to local businesses, insurance companies, and auto-body shops.
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