Rental Sales Associate Resume Samples

Description :

1. Working closely with customers to make sure they understand responsibilities of the rental agreement.
2. Providing information on rental cars such as availability, operation, and description.
3. Recommending and providing advice on a wide variety of products and services.
4. Preparing rental contracts, obtaining customer identification and drivers license and process payment using wizard software.
5. Notation of any car problems encountered by customers and follow up with appropriate action.
6. Arranging and booking customers by entering details such as the type of car, rental period and planned journey into the computer system.
7. Cleaning and refueling of vehicles in preparation for upcoming reservations.
8. Computing and receiving payment for rentals along with processing overdue vehicles for additional payments.

Experience

10+ Years

Level

Consultant

Education

BS

Description :

1. Created the optimal rental experience by maximizing sales and service opportunities for every.
2. Professionally greeted every customer and preparing their rental agreement.
3. Adhered to company policies and procedures and uphold corporate values.
4. Worked independently to resolve customer issues as well as issues with fleet if management was.
5. Achieved daily goals and objectives which includes sales, revenue and providing the great customer.
6. Prepared the rental agreement folder with all required information.
7. Provided customers assistance with directions, maps, local area information, appropriate service information, etc.
8. Answered the phones to assist customers in a friendly, helpful and prompt manner.
9. Assisted customers by effectively resolving all customer service issues.
10. Assisted and coordinated customers within the queue to minimize any wait time and promote the most efficient service method as required.

     

Experience

2-5 Years

Level

Junior

Education

College

Description :

1. Rented vehicles to customers while performing the wheel method in order to find whats best for the customers need.
2. Maintained all documentation such as contracts, vouchers, cash items, and coupons for daily operation.
3. Encouraged customers to buy all of the other counter products such as insurance, GPS, and etc.
4. Ensured that great customer service techniques are used on all customers.
5. Demonstrated great communication skills with all customers while ensuring each person left with what they wanted.
6. Assisted customers with their vehicle rental and ensured them a positive customer service experience, while also promoting additional products and services.
7. Rented cars to large corporations (such as Boeing, Microsoft, and Valero) and leisure markets while achieving and exceeding sales goals monthly, increasing sales by 30% monthly. Top 4 sales; received the highest customer satisfaction award within 19 months of employment).

Experience

2-5 Years

Level

Junior

Education

Certification

Description :

1. Maintaining knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
2. Garnering many local and a few national clients to switch from another nationally-branded company using my communication, research, and organizational skills.
3. Assisting the customers with there rental car checkouts by ensuring that they are in the proper care for their rental experience.
4. Taking daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients.
5. Recommending and helping the customers select merchandise based on their needs.
6. Confirming that appropriate changes were made to resolve customers problems.
7. Persuasively selling optional services to maximize revenue and meet customer’s needs.

Experience

7-10 Years

Level

Senior

Education

BS

Description :

1. Prepared and process rental transactions accurately. Effectively communicated the rental agreements to customers while providing world-class customer service at Dulles airport.
2. Ensured a positive customer experience include qualifying the renter and completing contracts for both rentals and returns.
3. Maximized the revenue opportunities by promoting optional services and encouraging up-sells.
4. Answered phone calls/questions in a timely manner also provided directions and resolve customer issues in a courteous and efficient manner.
5. Reassured the customer's cars are clean, and over the counter, products are put into to place properly.
6. Effectively communicated and offered ancillary products and services to enhance the customer’s travel experience.
7. Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells.
8. Achieved the personal sales goals while supporting the goals of the team.
9. Created a positive customer service experience by listening to and identifying customer needs.

Experience

5-7 Years

Level

Executive

Education

High School

Description :

1. Providing a positive customer experience to business travelers by offering/selling quality vehicle upgrades and protections.
2. Positively interacting with customers to ensure their satisfaction and support in the future.
3. Opening and closing duties of the counter, including cash accounting, record keeping, and security.
4. Duties include but not limited to assisting customers throughout the entire rental return process according to the rules and regulations of Avis Budget Group (ABG), making sure all vehicles have been.
5. Processing rentals via a wizard or Graphic User Interface (GUI) reservations software for Avis preferred members as well as budget fast break members.
6. Demonstrating superb customer service and communications skills to determine guests needs and budget via casual conversation.
7. Exhibiting a professional level of integrity by thoroughly communicating all contract charges, rental policies, and procedures.

Experience

7-10 Years

Level

Management

Education

BS

Description :

1. Working with the inventory provided in a problem-solving manner to make the sure customer.
2. Promoting and selling additional products and services such as insurance coverage, prepaid fuel options, GPS navigation systems and XM radio services.
3. Providing world-class service to the customers of the airport location.
4. Exceeding the targeted sales goals by 10%. Demonstrated that customers come first by serving them with a sense of urgency.
5. Aiding in the daily operations of the franchise to include personnel management, inventory and customer resolution of challenges they may face.
6. Responsible for selling additional products and service to enhance the customer experience as well as increase bottom line revenue.
7. Assisting customers daily with their vehicle rental to ensure a positive customer experience.

Experience

10+ Years

Level

Consultant

Education

High School

Description :

1. Upselling the car upgrades as well as coverages and various types of ancillary products to customers.
2. Training, organizing, developing, motivating, and leading a group of sales personnel to achieve stronger upgrades and revenue goals.
3. Determining the needs of the customer by listening and asking open-ended questions.
4. Reporting to the sales manager regarding objectives, reviews, analyses, and planned activities.
5. Reviewing sales statistics and actions to determine how to better utilize time, plan more effectively and improve sales.
6. Working with customers (homeowners and homebuilders), in the shop, on-site, on the phone, via text/email, setting them up with their rentals of various tools and party equipment.
7. Writing rental contracts that involve a good amount of typing, talking, and contact.
8. Providing clients with an excellent experience and facilitates client retention by building strong customer relationships.

Experience

7-10 Years

Level

Senior

Education

BS

Description :

1. Answered calls by addressing customer inquiries and solving problems.
2. Developed reputation as an efficient service provider with high levels of accuracy.
3. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
4. Responsible for on-time rental to clients, qualifying clients for vehicles depending on their needs, making sure that clients get the right coverage for the rental to help make their trip worry free.
5. Creating rental logs and returns with credit cards and cash handling.
6. Imparting important information to customers regarding rental insurance, availability of upgrades, informing customers of their rental agreement, maintaining extended rentals and mini leases, enrolled customers into the preferred and fastbreak programs.
7. Opening and closing the counters, handling the cash drawers and made cash deposits, daily inventory of XM radios and GPS units completed accurate daily business reports.

Experience

2-5 Years

Level

Junior

Education

Associates

Description :

1. Managing a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
2. Achieving the sales goals and service performance requirements through customer sales.
3. Ensuring superior customer experience by addressing customer concerns, demonstrating empathy and resolving.
4. Developing reputation as an efficient service provider with high levels of accuracy. 
5. Demonstrating the facility in dealing with co-workers in a positive, cooperative, and team-oriented manner.
6. Ability and willingness to interact with customers in the same manner.
7. Operating the computer counter agent control system in all relevant areas efficiently, i.e. opening and closing the rental contracts accurately, contract modification, print and update manifest etc.
8. Promoting and selling the coverage and upgrades.
9. Performing a variety of general office duties such as answering phones, photocopying and maintaining a clean and professional workspace.

Experience

7-10 Years

Level

Senior

Education

High School