Business Service Representative Resume Samples

A Business Service Representative is responsible for assisting the customer service team of the business. while the job title may vary, the executed duties are common and include the following in the Business Service Representative Resume – assisting in recruiting skilled workers, developing appropriate plans of action, greeting all customers entering the business, facilitating workshops, assisting job seekers with skill assessments; reviewing and screening applicants, developing new business account and maintaining current account as well; maintaining electronic and paper customer files; and performing related duties as assigned.

The nature of the work demands the following skills and abilities – proficiency in MS Office and online data management programs; strong customer service skills, the ability to work as a part of the team, multitasking skills, experience in administering case management and being bilingual. A Baccalaureates degree is commonly highlighted on job resumes.

Business Service Representative Resume example

Business Service Representative Resume

Summary : Motivated professional, with demonstrated ability to apply, balance and prioritize objectives. Analyzed values; develop possible career paths, objectives and goal setting strategies. Ability to organize, prioritize and work under extreme work pressure to meet deadlines. Established team leader with the ability to initiate and manage cross-functional teams and multi-disciplinary projects as well as promote staff development.

Skills : Mass Recruitment, Niche Recruitment, Staff Management, Graphic Design, IT Liason, Excel, Word, ATS, Human Resources.

Description :

    1. Worked with different software such as Sage.
    2. Editing,scheduling and updating multiple doctors schedules.
    3. Strong understanding of insurance verification including prior authorizations,co payment collections and multiple insurance websites and verifying by phone.
    4. Greeted patients and completed the registration and check in process Answered the telephone, routed calls and took messages.
    5. Verified that the proper necessary forms are completed correctly and scanned in the computer then placed in the appropriate location of the patients records.
    6. Including test results Updated patients records.
    7. Received patient payments and balanced daily receipts and prepared bank deposits.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Diploma


Sr. Business Service Representative Resume

Summary : To obtain a position in an organization that seeks a highly accomplished and motivated Customer Service Professional, with a proven track record of rapport-building, resourceful problem-solving and communication skills.

Skills : Customer Service , Management, Organizational Development, Data Entry, Training & Development, Problem Solving.

Description :

    1. Developed sales techniques for participation of products and services.
    2. Actively promote the company and the value of its products &services.
    3. Interact with business customers issue orders, analyze accounts to resolve billing inquires, and negotiate payment options and deposits.
    4. Interface with both internal and external customers in a diplomatic manner.
    5. Effectively utilize resources, i.e.
    6. computer systems, Word, Excel, Outlook, SAP and phone equipment.
    7. Diffused customer escalations.
    8. Ability to conceptualize, negotiates, and communicates innovative concepts or ideas to work groups or management.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Diploma


Business Service Representative III Resume

Summary : 17+ years' combined experience in Customer Service, Advanced Administrative Support and Project Management with an emphasis in analytical skills, organization and conflict resolution. Proven ability in: customer relations, strategic planning, operations analysis and team leadership. Effective communicator and team-player with broad experience in managing change.

Skills : Finance management, Leadership, Good Communication.

Description :

    1. Serve as a primary liaison for various business accounts, particularly State of California departments and agencies.
    2. Create and maintain cost analyses reports, spreadsheets, and databases for business accounts; provide requested financial information to internal management as well as account holder personnel.
    3. Identify, develop and maintain strategic relationships to expand business network and market reach.
    4. Facilitate in the development and launch of new products.
    5. Contribute to company growth and development by effectively maintaining a fast paced and productive environment.
    6. Recommend products to business customers, based on customers' needs and interests.
    7. Answer customers' questions about products, prices, availability, product uses, and credit terms.
    8. Deliver resolutions and customer education to customers with equipment inquiries.
    9. Inform consumers of up-sell packages of additional features while consistently meeting a monthly sales goal of customer package upgrading.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Business Administration

Business Service Representative/Supervisor Resume

Summary : Organized and efficient, detail oriented, highly skilled in office administration, data organization, proofreading and database management. Extensive experience with complex health care database systems, familiar with Insurance Verification and Medical Coding and Claims Processing.

Skills : Microsoft Office, Records & Management, Quick Learner, Excellent Communication, Excellent Time Management And Organizational.

Description :

    1. Customer service Business Service Representative, Confer with customers by telephone or in person to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints.
    2. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
    3. Check to ensure that appropriate changes were made to resolve customers' problems.
    4. Refer unresolved customer grievances to designated departments for further investigation.
    5. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
    6. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
    7. Experience with customer negotiations and conflict resolution.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Ba In Communication

Lead Business Service Representative Resume

Summary : A sales and customer service professional with an impressive 13-year track record of success, providing swift resolutions to customer needs, requests, and complaints, ultimately gaining trust and loyalty.

Skills : Telecommunications, Project Manager, Training Telecom.

Description :

    1. Handled customer inquiries, complaints, billing questions and payments/extensions, and services requested.
    2. Managed a high volume workload within a deadline-driven environment.
    3. Made service changes, recommended service options and scheduled installations for phone, fax, and computer lines.
    4. Provided detailed and accurate accounts of customer calls for prevention of future audit issues.
    5. Consistently met or exceeded supervisor expectations.
    6. Consistently met performance benchmark in all areas (speed, accuracy, volume).
    7. Cross-sold services on 100% of calls, upgrading customers on national service plans, international calling plans, and phone/internet packages.
    8. Successfully diffused volatile customer situations.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
General Education

Asst. Business Service Representative Resume

Summary : Highly qualified Business Service Representative with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.

Skills : Schedules, Telephones, Several Billing Software Packages.

Description :

    1. Manages high-volume workload within a deadline-driven environment.
    2. Resolves an average of 400 inquiries in any given month and consistently meets performance benchmarks in all areas (speed, accuracy, promptness).
    3. Provides courteous and professional customer service to both internal and external customers.
    4. Consistently scores 100% on customer satisfaction surveys.
    5. Handles and accesses business accounts that bring in revenue of up to $100,000 monthly with high levels of security.
    6. Evaluates and analyzes problems at hand, assisting with resolving customers issues with both devices and software.
    7. Follows-up on customer inquiries for complex request.
    8. Performs credit evaluations for business customers.
    9. Evaluates new business customers to prevent fraud.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Business Administration

Business Service Representative II Resume

Summary : Currently not job searching due to accepting a job offer for part time work. Results-driven Customer Support Specialist with valuable expertise as a call center specialist, service representative, system support, business process, formatting business rules, documentation support and excellent customer contact skills.

Skills : Microsoft Office, Develop Marketing Proposals For Segmented Client Base, Complete Home Equity Line Of Credit Closings, Initiate Credit Card Terminals, Notary Public.

Description :

    1. Manages high-volume workload within a deadline-driven environment.
    2. Resolves an average of 400 inquiries in any given month and consistently meets performance benchmarks in all areas (speed, accuracy, promptness).
    3. Provides courteous and professional customer service to both internal and external customers.
    4. Consistently scores 100% on customer satisfaction surveys.
    5. Handles and accesses business accounts that bring in revenue of up to monthly with high levels of security.
    6. Evaluates and analyzes problems at hand, assisting with resolving customers issues with both devices and software.
    7. Follows-up on customer inquiries for complex request.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Bachelor Of Science

Associate Business Service Representative Resume

Headline : To provide excellent work ethics, through my knowledge and experience; along with excellent customer service skills and I offer a deep understanding of confidentiality.

Skills : Microsoft Excel, Power Point, Word, Outlook, Publisher,.

Description :

    1. Bill In-and-Out Patient hospital services, physician charges and ambulance charges to Medicare, Medicaid and Commercial insurances; electronically and paper.
    2. Work primary, secondary and tertiary accounts that are in collections by contacting insurance companies to verify claim status, submit appeals if applicable for requesting payment.
    3. Contact patient's to obtain payment or arrange payment plans on private pay accounts.
    4. Work with Lawyers and Automobile Insurance Companies regarding Ambulance bills and provide requested information for payment.
    5. Update accounts with information received and sent.
    6. Cross trained in posting payments and admitting patients for emergency room, in-and-out patient services.
    7. Verify patient's eligibility with Medicaid and attend Medicaid training to stay atop of all state mandated changes.
    8. Help with bank deposit runs and mail runs and sorting and opening mail.
    9. Work well with others and under minimal supervision.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma

Business Service Representative III Resume

Summary : To obtain a position as a team-player in a medical office where can maximize medical billing and business services experience o make a positive contribution to the organization.

Skills : Customer support, Leadership, Management.

Description :

    1. Collected and updated patients private and employment sponsored insurance/billing information.
    2. Determined coordination of benefits.
    3. Submitted claims to insurance carriers.
    4. Followed up with insurance carriers on unpaid or rejected claims; resolved issues and resubmitted claims.
    5. Submitted pre-authorizations.
    6. Answered patient questions on patient responsible portions, copays, deductibles, write-offs, ect.
    7. Explained why certain services were not covered.
    8. Prepared appeal letters to insurance carriers when not in agreement with claim denial; collected necessary information to accompany appeal.
    9. Established payment plans with patients and collected on past due accounts.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Consultant
Education
Education
General Education

Business Service Representative Resume

Summary : An innovative, high energy professional with strong organizational, follow up, and problem solving abilities. Works well independently and as a member of a team with a capacity to quickly master new concepts and procedures. Experienced in sales, marketing, and customer relations with strong public speaking skills. Possess excellent oral and written communication skills, flexible, versatile professional who takes pride in her work.

Skills : QuickBooks, BillQuick, Word, Excel, Access, Salesforce, Laserfiche.

Description :

    1. Representative who listens, learns and assesses business needs, and matches with appropriate Service's designed to specifically address the employer's needs.
    2. To thoroughly research all inquiries and design a plan for the employers that will incorporate a variety of options or suggestions.
    3. Contact employers in designated areas to explain, promote and facilitate employer's use of available resources.
    4. Effectively grow and manage a portfolio of businesses in two different designated geographic areas.
    5. Provide quality assurance for job orders by following-up with employers on their status.
    6. Assist employers with Employ Florida (website where job orders are posted).
    7. Assisted staff and employers with computer programs.
    8. Assisted employers in identifying and resolving workforce recruitment, selection and training needs and other human resource issues.
    9. Coordinate on site and in-house job fairs, including providing staff support as needed.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Leadership Training