Help Desk Support Resume Samples

A Help Desk Support will provide technical assistance and support related to IT or computer systems, hardware and software. A well-drafted Help Desk Support Resume emphasizes duties such as – providing technical assistance to customers, writing training manuals, training computer users; maintaining daily performance of computer systems, responding to email messages, walking customers through problem solving processes; installing and modifying computer hardware and software; clean up computers, running diagnostic programs; resolving technical issues with LAN and WAN and other systems; and determining continuous malfunctions.

The skills and qualifications needed for the post include the following – knowledge of common IT issues, ability to troubleshoot and diagnose problems, familiarity with PC and MAC hardware and software; experience with network analysis and repairs; and education in computer repairs. A degree in IT or Computer Science is commonplace among job applicants.

Help Desk Support Resume example

Help Desk Support Resume

Objective : Good organizational skills Reliable Excellent work ethic Ability to work independently Courteous and able to interpret patrons needs quickly Good communication skills Recognized for have good customer service skills.

Skills : Thorough knowledge of operating systems, Hardware and.

Description :

    1. Consultation Agent Managed guest check-in and check-out experience for clients using a retail ticketing system and assisted finding the complete solution for clients' tech problems.
    2. Provided customer service/support for client products, as well as desktop and laptop break/repair.
    3. Troubleshooting and resolving hardware problems, as effectively as possible to prevent downtime in the queue.
    4. Established and maintained trust with clients.
    5. Resolved issues with client devices and provided support in a team intensive, fast paced work environment.
    6. Explained services and technologies to clients to help achieve business goals.
    7. Set up new laptop and desktop computers for clients upon purchases for updates and installations.
    8. Installed latest updates and correcting OS corruption and data backup and restoration.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Cyber Security


Technical And Help Desk Support Resume

Headline : Responsible IT professional with comprehensive experience monitoring, tracking, and evaluating systems. Network knowledge, Linux, Python, MySQL, back-up management, security management, e-mail systems and applications support, imaging, printer installation, memory installation, hard drive installation, motherboard replacement and general troubleshooting. Seeking challenging position with opportunities for expanding upon existing skill base.

Skills : Microsoft Office Suite, Forklift Certified, I T basic troubleshoot experience, Familiarity with Oracle Database, Warehouse Conveyances.

Description :

    1. Made recommendations and developed technical design for new application features.
    2. Identified and corrected performance issues.
    3. Collected data around every transaction and turned it into tools that helped users.
    4. Oversaw the daily performance of computer systems.
    5. Ensured proper installation of cables, operating systems and software.
    6. Maintained records of daily data communication transactions, problems and remedial actions taken.
    7. Trained users in the proper use of hardware or software.
    8. Created and maintained databases, network accounts and programs for specific department needs.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor Of Science


Remote Help Desk Support Resume

Headline : An active learner with a proven track record of meeting deadlines and goals. During my tenure as a Warehouse/Production Lead, I have attended to administrative duties such as inquiries and concerns of internal and external customers tactfully; resolving complex and unusual situations within the department; and developing and implementing training aids to increase production.

Skills : Thorough Knowledge Of Operating Systems, Hardware And.

Description :

    1. Provide helpdesk support and resolve problems to the end user's satisfaction.
    2. Monitor and respond quickly and effectively to requests received through the IT helpdesk.
    3. Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority.
    4. Modify configurations, utilities, software default settings, etc.
    5. Utilize and maintain the helpdesk tracking software.
    6. Document internal procedures.Assist with onboarding of new users.
    7. Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Computer Science

IT Help Desk Support Resume

Headline : To display a strong desire, for working in a diverse atmosphere with unlimited potential, resulting in advancement & gaining of new skills.

Skills : Key Skills Communication - Deals With Customers And.

Description :

    1. Act as support role for Sales Managers and 150+ sales agents via Interactive Intelligence chat.
    2. Process orders and update monthly invoicing, schedule install and service appointments.
    3. Cancel orders and assist in the refund process.
    4. Assist technicians and IM's in the field by responding to emails or answering phone calls to provide information pertaining to installations.
    5. Research systems errors using all available information resources and help create a standard operating procedure for future reference; also troubleshoot problems and advise on the appropriate action.
    6. Redirect problems to appropriate resource.
    7. Prepare and email sales reports and close rate text for hourly sales operations to Sales Managers, Regional Managers, and Call Center Directors.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Consultant
Education
Education
Bachelor Of Science

Help Desk Support Technician Resume

Headline : Over 3 years of Help desk support experience who excels at analyzing, prioritizing and completing tasks in a professional manner.

Skills : Cisco Routers, Cisco Switches.

Description :

    1. Enter commands and observe system functioning to verify correct operations and detect errors.
    2. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
    3. Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
    4. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
    5. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
    6. Refer major hardware or software problems or defective products to vendors or technicians for service.
    7. Develop training materials and procedures, or train users in the proper use of hardware or software.
    8. Confer with staff, users, and management to establish requirements for new systems or modifications.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
IT

Technical And Help Desk Support Resume

Headline : Seeking a challenging position in Technical Support, that will allow me to apply my 10+ years of IT support.

Skills : HTML, CSS, Java, Javascript, Microsoft Windows 7 and 10, Microsoft Office, Adobe Photoshop, Adobe After Effects, Adobe Dreamweaver.

Description :

    1. Provide technical support to over 3000 Quest employees end users to resolve a variety of issues through the use of the phone and email.
    2. Create a call tracking record through Clarify to resolve issues and communicating results with end users through phone and email.
    3. Giving permissions in various network drives and adding users to distribution lists in Active Directory.
    4. Dealing with permissions with various documents on the server.
    5. Logging into Symantec server and checking for computers in the domain that are not running the application.
    6. Changing user profiles in Active Directory and making changes in the GAL with exchange.
    7. Adding computers to the domain and giving access for users to add it locally, walking them through the process when necessary Direct complex issues to appropriate resolution support group.
    8. Taking between 10-20 calls per day and closing between 300 - 350 tickets per month, including email and phone calls.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Consultant
Education
Education
Computer Information Systems

Help Desk Support III Resume

Summary : To secure a position with a stable and profitable organization, where I can be a member of a team and utilize my business experience to the fullest.

Skills : People Person, Great sense of humour, I like to put myself out there, and make people happy and laugh., Quick learner, Microsoft office word.

Description :

    1. Support quality control efforts to ensure customer satisfaction.
    2. Establish, maintain, and update file, databases, records and other documentation.
    3. Monitoring and maintaining computer systems and networks.
    4. Enter and records data from electronic and hard copy source material into systems using electronic keyboard or optical scanner.
    5. Updates records by deleting, changing, merging or adding data to files.
    6. Logs and monitor physical location of source documents.
    7. Delete data entry errors and enter corrections.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
General Studies

Help Desk Support II Resume

Objective : Experienced Technician: To take my skill technical sets and begin a career path into project management with a well-established firm. Outstanding Customer Service Motivator Strong Communication Skills.

Skills : QTP, JIRA, Quality Center, Test Director, Clear Case,.

Description :

    1. Provide remote support to users of the company in the resources provided by the IT department.
    2. Register, monitor and resolve all incidents reported.
    3. Develop operational activities in company servers.
    4. Perform daily update of prices and products in stores' POS systems.
    5. Verify and perform backups of server systems.
    6. Perform upgrade procedures to company's credit card and membership card systems.
    7. Generate price file and product updates for the shipping department remotely.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Computer Engineer

Help Desk Support I Resume

Objective : Strong product development and technology background. Strong customer service focus, with the ability to communicate with highly technical management teams. Able to focus while under pressure and pay close attention to detail. Takes ownership of tasks and drives projects through completion as a team player. Hands on experience in Development and Implementation of Test Plans, Test Strategy, and Test Execution.

Skills : QTP, JIRA, Quality Center, Test Director, Clear Case,.

Description :

    1. Monitor, analyze, and resolve incidents for the client.
    2. Field client phone calls, emails and create tickets.
    3. Ensure all tickets are updated with accurate information.
    4. Escalate tickets to appropriate escalation queue when needed.
    5. Communicate technical issues and resolutions with clients in business terms.
    6. Train and mentor new employees as needed to ensure their success in the team.
    7. Understand customer needs and expectations to ensure an exceptional customer experience.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Finance

Sr. Help Desk Support Resume

Summary : To obtain a challenging position with a progressive organization allowing me to utilize my technical support and customer service skills, while providing me with the opportunity for growth and advancement.

Skills : Microsoft, Military.

Description :

    1. Assist clients via inbound call center with problems pertaining to the setup, operation and installation of bank check imaging software.
    2. Consistently meets or exceed monthly quality and production goals, walking clients through installation and login of new products.
    3. Completed troubleshooting of customer problems with connection or installation of bank accounting software.
    4. Created master case logs with specific problem details, processing and escalating trouble tickets for unresolved software or web application issues.
    5. Responded to e-mails regarding new and existing product inquiries pro-actively following up regarding system outages.
    6. Assisted clients migrating from outdated software or web applications to introducing new and enhanced current products Scheduled training sessions for new and prospective clients, and mailed new and updated software applications to clients.
    7. Provided clients with quick start guides and links to additional resources in first call resolution.
    8. Obtained security verifications prior to release of sensitive subject matter in assisting clients.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
MS

IT Help Desk Support II Resume

Summary : Detail-oriented Help Desk Professional with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical issues with ease and patience.

Skills : Technical/help desk support ability to troubleshoot.

Description :

    1. Installed software, modified and repaired hardware and resolved technical issues.
    2. Provided base level IT support to non-technical personnel within the business.
    3. Managed call flow and responded to technical support needs of customers.
    4. Resolved customer issues in a clear, courteous and straightforward manner.
    5. Created cases and claims for damaged, lost or displaced packages.
    6. Researched, troubleshot and resolved complex problems independently.
    7. Used ticketing systems to manage and process actions taken.
    8. Set up PC and Apple desktops and laptops and all types of mobile devices.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Consultant
Education
Education
HRM

Help Desk Support Resume

Summary : IT Specialist with an active Secret Security Clearance seeking an opportunity to leverage my skill and knowledge within a company.

Skills : Microsoft Office.

Description :

    1. Provide support to end-users for PC, server or mainframe applications, and hardware.
    2. Interact with network services, software systems engineering and/or applications development to restore service and/or identify and correct core problems.
    3. Simulate or recreate user problems to resolve operating difficulties.
    4. Recommend systems modifications to reduce user problems.
    5. Refer more complex problems to intermediate and/or senior level.
    6. Install, troubleshoot, service, and repair personal computers, network equipment such as servers, modems, multiplexers, related PC software, telephones, cables, and connectors.
    7. Provide personal computer, hardware, and software support.
    8. Install, service, and repair personal computers.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Consultant
Education
Education
Cyber Security