A Hotel Night Auditor provides excellent customer service to guests and maintains the front desk and accounting operations run smoothly at night. The job description and duties that are typically seen on the Hotel Night Auditor Resume are – assisting guests with their requests, balancing accounts leftover from the day shifts, handling completed accounts to the day shift auditor; processing invoices and posting checks to vendors; checking in guests, answering phone calls and taking reservations; responding to complaints and emergencies; investigating and solving out-of-balance accounts, and helping in preparing forecasts and audits.
Ultimately, the following skills are needed to succeed in this role – experience with accounting and facilities management software; an eye for details; good problem-solving skills; the ability to multitask, strong written and verbal communication skills; the ability to work overnight, and experience with customer service. A degree in finance or accounting is ideal for this role.
Summary : Seeking a position as an active employee, involving responsibility and utilizing skills of working well with others as a team member to achieve advancement and growth for your company.
Skills : Type 60 Per Minute, Bi-Lingual In English/Spanish.
Description :
Verified that personal and payment information on guest accounts was accurate and complete.
Reviewed account information and charges with guests during check-out.
Processed 100's reservations per month.
Executed an average of 20 prompt wake-up calls each morning.
Processed 100's telephone and walk-in reservations per month.
Delivered messages, mail, and packages left for guests and hotel facilities in a timely manner.
Improved customer service ratings by communicating customer complaints to housekeeping and maintenance departments.
Experience
10+ Years
Level
Senior
Education
Certificate in Business
Hotel Night Auditor Resume
Headline : Highly qualified Hotel Night Auditor with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and would excel in the collaborative environment on which your company prides itself.
Skills : Microsoft Office, SMS Visual Host, Photoshop/Pixlr, Adobe Illustrator.
Description :
Made use of all basic Microsoft Office programs (Word, Excel, Outlook) in completing each night's tasks.
Prepared, ran, organized, and email nightly reports to the facility's Supervisory and Management staff.
Took calls and emails for guest concerns as well as same-night and future hotel reservations.
Maintained the hotel system and fix any and all reservation errors that are encountered.
Charged specially billed rooms to their appropriate casino comp accounts, city ledgers, virtual credit cards, and/or wholesalers.
Properly recorded all No Show reservations for each night.
Checked all hotel wholesaler websites to ensure that all reservations made through them have been properly confirmed in our database.
Experience
5-7 Years
Level
Executive
Education
Game Development in Computer Science
Hotel Night Auditor Resume
Objective : A self-motivated, analytical, results-driven professional, with relevant years' experience in the Hospitality, Customer Service, Insurance, and Car Rental Industries; Detail-oriented individual who specializes in customer focus, investigation, negotiation, multitasking, and teamwork; Driven worker who seeks a challenging position utilizing skills in a company that offers an opportunity for advancement and long-term employment.
Skills : MS Office, Internet Research, LeisureShopper, Office Machines.
Description :
Processed all guest check-ins by confirming reservations in the computer system, verifying guest identity, requesting a form of payment, assigning room, and issuing room key in accordance with property policies and procedures.
Operated telephone switchboard station.
Responded to and resolved guest requests, including wake-up call requests.
Ran daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
Reviewed shift logs/daily memo books and document pertinent information in logbooks.
Processed all payment types such as room charges, cash, checks, debit, or credit.
Counted and secured bank.
Experience
2-5 Years
Level
Junior
Education
BAS in Hospitality Management
Hotel Night Auditor Resume
Headline : Hotel night auditor is responsible for performing basic front desk duties, checking and correcting the hotel’s guest ledger, and ensuring that cash, check or credit card payments have been collected as necessary.
Skills : Microsoft Word, Excel, Internet Research, Fax, Clerical, Customer Service, 10-Key.
Description :
Greeted and registered guests.
Assigned rooms to guests.
Verified customer credit.
Determined customer payment methods.
Made and confirmed reservations.
Kept records of room availability and guest accounts manually, using computers.
Provided information about hotel services, features, and amenities.
Experience
5-7 Years
Level
Executive
Education
Criminal Justice/Law
Hotel Night Auditor Resume
Summary : Checking account information and charges with every reservation and finding solutions to any current reservations before night audit, Handling cash, make the change and balance an assigned house bank, and also Accepting and recording vouchers, traveler checks, and other forms of payment.
Skills : Auditing Skills, Multitasking.
Description :
Ran critical system processes such as the bi-monthly credit card purge and nightly hotel system/restaurant POS system reset.
Kept an accurate count on all tickets and vouchers sold/given through the hotel.
Collaborated with maintenance and housekeeping to make sure customers' complaints were attended to.
Resolved service-related problems in a timely manner.
Printed and fold folios and ensure that they are placed under each guest room door the night before check-out.
Maintained positive guest relations.
Posted charges for rooms and amenities.
Experience
10+ Years
Level
Senior
Education
Certificate in Business
Hotel Night Auditor Resume
Objective : Recognizing as a detailed-oriented, highly organized, and self-motivated team player, offering progressive experience in salesperson position. Capable of completing a variety of projects with accuracy, and efficiency in a fast-paced environment.
Skills : Night Auditing, Computer Trained.
Description :
Maintained quiet for the hotel and its occupants throughout the late hours of the night; assist guests with any need that may arise.
Performed daily after-hours hotel duties.
Checked in guests after regular business hours.
Coordinated housekeeping request, while handling any.
Provided quality customer service to all guests incoming and outgoing.
Responsible for closing out the financial and intake books at the end of each.
Answered calls, accepting payments, and providing optimal customer service.
Experience
0-2 Years
Level
Entry Level
Education
HS Diploma
Hotel Night Auditor Resume
Headline : Over 6 years of experience working in Manufacturing and Quality processes in Medical Devices. Specialties include LHR review, line auditing, production and quality training, reliability engineering testing both in R & D and production line with Class I, Class II, and Class III medical devices. In all actions, demonstrate a primary commitment to patient safety and product quality by maintaining compliance Quality Policy and all other documented production and quality processes and procedures.
Ensured all night audit procedures were completed to the required standard through SMS System.
Carried out night audit function and assisted where necessary.
Ensured all early morning calls were completed for all individual, guests as well as groups.
Provided friendly, efficient, and hospitable service at the front desk.
Provided efficient and friendly check-in and out service.
Completed the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information to guest's reservation.
Verified and swiped credit cards for authorization using electronic acceptance methods.
Experience
5-7 Years
Level
Executive
Education
Basic Accounting Course
Hotel Night Auditor Resume
Objective : Motivated Customer Service Agent with more than 8 years in the customer service industry. Adaptable and personable with a focus on customer service. Experienced and motivated in hotel night audit and management fields.
Skills : Quickbooks, M3 Accounting Software, Peachtree Accounting, Micros, On Q, Opera.
Description :
Maintained cash throughout the duration of my shift and made cash drops once before night audit and once before shift end.
Greeted and welcomed all hotel guests with a smile.
Processed 50 reservations on average per night Executed an average of 20 prompt wake-up calls each morning.
Accommodated guests' requests for information, extra linens, or any problems that may occur.
Processed any telephone and walk-in reservations before and after night audit.
Verified customers' credit and established how the customer would pay for the accommodation.
Computed bills, collected payments, and made changes for guests.
Experience
2-5 Years
Level
Junior
Education
HS Diploma
Hotel Night Auditor Resume
Summary : Articulate professional with 10 years' experience in hospitality management and staff training. Commended by superior and outside personnel for professional work attitude. Related hospitality services, highly developed client relation skills, and able to provide individual clients with appropriate suggestions and recommendations.
Skills : Microsoft Office, Analytical, Organization.
Description :
Responsible for the daily audit of hotel receipts for the Shooting Star Casino, Hotel, and Event Center to make sure that proper gaming controls were met.
Sorted daily transactions, receipts, cashier closeout reports, departure ledger reports, and all documentation related to current days' business.
Complied reports to show statistics such as percentages of occupancy and sales.
Reviewed sorted documentation for accuracy.
Corrected discrepancies.
Submitted completed audit paperwork to the accounting department for further action.
Provided support to front desk operations to ensure quality guest service during the graveyard shift.
Performed check-in and out duties, reconciled cash drawer at the end of the shift, performed bucket checks at the beginning and end of the shift, received reservations/cancellations, and initiate billing procedures.
Operated PBX console and routed calls to appropriate personnel.
Experience
7-10 Years
Level
Management
Education
Associate of Arts
Hotel Night Auditor Resume
Headline : Hotel Night Auditor professional with over 16 years of experience in marketing, sales, accounts receivable, customer service, warehouse management, and manufacturing; VMI, strong communication and relationship-building skills; rewarded as a consistent top achiever for accuracy, time management, customer service, and team-building skills.
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