The Customer Advocate is a customer service function that deals with meeting the customer’s expectation. Almost all businesses these days need customer advocacy to represent customer’s interest in the company meetings, helping in resolving complaints and managing customer experience. A professional Customer Advocate Resume mentions the following duties – ensuring the company provides client-minded services, identifying customer’s needs and preferences using various data collection strategies; conducting various strategies like online surveys and face-to-face interviews; and providing advocacy services to the higher authorities to pitch their ideas.
Like other customer service jobs, these professionals need excellent communication and interpersonal skills, they should be able to build a strong rapport with customers and have the potential to take firm decisions. A good business sense is also required. Most of those applying for this role have high academic credentials and come from varying backgrounds such as finance, economics, and accounting.
Objective : 3 years of experience as a Customer Advocate with office administration and management, customer service, bookkeeping, and file maintenance. Experience spans various office environments for multiple agencies. Well versed in coordinating travel arrangements and vouchers, as well as government per diem rates. Exceptional skills include communication and scheduling as well as personnel management and compliance.
Skills : Windows 95, 98, 2000, XP, Vista, Microsoft Office 2K Pro, Microsoft Exchange, Internet Explorer, Microsoft Outlook Managing Calendars, Multi-line Phone Systems, TMX Time Management For Payroll.
Description :
Responsible for responding to telephone and/or written inquiries, working independently and consistently meeting customer needs.
Receive, research and process information from the member or provider to determine needs/wants and ensure customer questions have been addressed.
Spend approximately 90% of the scheduled time on the phone according to business need.
Read and interpret contract language, gather appropriate documents.
Claim copies, claim history data, canceled checks, online status, explanation of benefits (EOB), and utilize applicable terminal screens including online documentation, intranet, and internet navigation.
Initiate and code adjustment transactions to correct and resolve inquiries.
Analyze inquiries to anticipate and determine inquirer's needs and the next action to be taken to respond in a prompt and accurate manner.
Collaborate with providers, families, and patients by ensuring communication is open and information appropriately shared (in compliance with HIPAA) to ensure member's and provider's needs are met.
Provide guidance to members when determining what products best suit their needs.
Assist members in assessing tools and decision-making around complex health issues.
Experience
2-5 Years
Level
Junior
Education
Associates
Customer Advocate I Resume
Objective : 3+ years of experience as a Customer Advocate. Seeking to share the knowledge I've gained over the past several years providing outstanding polished communication skills and a diligent work ethic. Practiced customer service excellence throughout my career experience in information technology and the service industry.
Skills : LAN Administrator, Wireless Networking, Engineering Support, Business Analysis, and Project Management.
Description :
Responsible for responding to telephone and written inquiries, working independently and consistently meeting customer needs.
Receiving, research and processing information from member or provider to determine needs/wants and ensure customer questions have been addressed.
Spending approximately 90% of the scheduled time on the phone according to business need.
Reading and interpreting contract language, gather appropriate documents, i.e.: claim copies, claim history data, canceled checks, online status, explanation of benefits (EOB), and utilize applicable terminal screens including online documentation, intranet, and internet navigation.
Analyzing inquiries to anticipate and determine inquirer's needs and the next action to be taken to respond in a prompt and accurate manner.
Collaborating with providers, families, and patients by ensuring communication is open and information appropriately shared (in compliance with HIPAA) to ensure member's and provider's needs are met.
Providing guidance to members when determining what product best suit their individual needs.
Assisting members in assessing tools and decision making around complex health issues including coordination of effective medical management.
Providing an appropriate amount of information in a timely manner and confirm customer understands the information.
Flexible in dealing with customer needs, including deviations of normal practices, procedures or benefit structures.
Experience
2-5 Years
Level
Junior
Education
BA
Customer Advocate Representative Resume
Headline : Over 6 years of experience as a Customer Advocate service representative that engages customers with an exceptional experience while fixing their problems. Effectively troubleshot issues while using resources to make sure the customer's issues came first and were solved the first time. Used a personal connection with the customers to make sure the customer had the best experience they possibly could. Consistently hit the performing metrics or exceeded them.
Skills : Microsoft Office, Account Management, Billing, Customer Service, Telecommunications, Customer Service, Negotiation, Sales, Training, Windows, and Customer Relationship Management.
Description :
Assisted customers with troubleshooting to find out why their device was not working and how I could fix it.
Solved customers billing issues by knowing the layout of the bill and knowing the services to educate the customer on the correct and complete information.
Negotiated with the customer on credits and adjustments on their account to make a smart business decision that the customer was happy with.
Strengthened my performance by reviewing calls with my supervisor and incorporating the supervisor's recommendations into my calls.
Determined the customer's needs by assessing their issues with multiple questions to ensure I fully understood what they needed instead of assuming.
Consistently met the requirements for the performing metrics or exceeded them.
Participated in and helped set up team building meetings to ensure a happy work environment.
Displayed pride in working for a fortune 500 company and enjoyed assisting our customers with my knowledge of the products and services.
Utilized with great success multiple resources such as access, info manager, IEX web station, equipment guides, troubleshooting guides, Microsoft Word, Microsoft Excel, Microsoft powerpoint, Avaya, One pos, and VZ learn databases.
Provided step-by-step instructions to resolve terminal issues and training on terminal troubleshooting and problem resolution.
Experience
5-7 Years
Level
Executive
Education
BS
Sales Manager/Customer Advocate Resume
Headline : Seasoned Customer Advocate with more than 6 years of experience in a fast-paced, goal-oriented workplace. Excellent communication and language skills. Track record of achieving exceptional results in customer satisfaction and quality.
Skills : Active Listening, Customer, and Personal Service, Reading, Comprehension, Speaking, Time Management, Computers, and Electronics, Service Orientation, Critical Thinking, Judgment, and Decision Making, Social Perceptiveness, Mathematics, Active Learning, Complex Problem Solving, Communications, and Media Sales.
Description :
Conferring with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keeping records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions are taken.
Reviewing insurance policy terms to determine whether a particular situation is covered by insurance.
Contacting customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Referring unresolved customer grievances to designated departments for further investigation.
Trained in general non-dedicated, direct pay off-exchange and medicare advantage lines of business.
Resolving provider and member inquiries via Navinet and written correspondence.
Efficient understanding of company billing systems such as HIBS, cats, PSAR, and ECS.
Delivering accurate, high-quality service and technical support for pos devices encompassing credit, debit, and EBT processing.
Serving as liaison with other areas of the organization to provide a seamless service experience.
Experience
5-7 Years
Level
Executive
Education
BS
Customer Advocate I Resume
Objective : Driven by the desire to utilize my talents to not only succeed in a stimulating, challenging, and competitive environment but to provide care for those in the community who need it most.
Skills : Microsoft Office, Cash Handling, Customer Service, Data Entry, Phones, Money Handling, Cash Register, Typing, and Inventory Control.
Description :
Managed large sums of cash, balanced funds, processed loans, utilized a pos system for data entry and maintained professional working relationships with employees, customers, and partner organizations.
Fulfilled a social responsibility of helping people meet their short-term financial needs through payday advances, check cashing, wire transfer, money orders, and cash for gold.
Adhered to scripts, company guidelines, state regulations, and management directives, while consistently maintaining operational, security, conduct, and professional standards.
Helped build revenues by processing transactions, developing and maintaining sincere relationships, assisting team members with transaction efficiency and accuracy, and increased customer retention through innovative ideas that would make the business run more smoothly.
Strong filing and documentation skills; ensured financial transactions for bookkeeping purposes.
Prepared account entries for company auditors, reconciling financial discrepancies if needed.
Prioritized customers, providing outstanding service and offering additional services when appropriate.
Required strong attention to detail, ability to multi-task, work a flexible schedule, and teamwork.
Quickly and effectively resolved customer challenges and implemented complete problem resolution for merchants.
Answered inbound calls in support of customer needs for their accounts as well as their terminals.
Experience
0-2 Years
Level
Entry Level
Education
BS
Customer Advocate Specialist Resume
Summary : Looking for a company where there is room to grow, a company that drives on Customer Service Skills and pleasing the customers at all cost, I also want a place where I will be able to build my career at.
Skills : Great Communication, Customer Service, Certification Administrative, Technical, and Organizational, and Knowledgeable In Microsoft Office.
Description :
Able to effectively communicate escalated customer or vendor issues to the regional service advocate in a timely manner.
Serving as the liaison between the customer and distribution center (plant).
Able to meet deadlines and reporting expectation on a consistent basis.
Answering and making calls to customers about the service and product accomplishments I have changed things at my company for the greater good, I have also found ways to make doing my job as well as my co-worker's job easier and stressless.
Delivering accurate, high-quality service and technical support for pos devices encompassing credit, debit, and EBT processing.
Providing step-by-step instructions to resolve terminal issues and training on terminal troubleshooting and problem resolution.
Answering inbound calls in support of customer needs for their accounts as well as their terminals.
Establishing and maintaining a good working relationship with client and customers excellent computer skills and knowledgeable with various software programs.
Engaging and/or conducting weekly meetings with manager and peers to bring forth any concerns, issues or possible trends with the client accounts.
Experience
7-10 Years
Level
Executive
Education
BA
Customer Advocate II Resume
Summary : 8+ years of experience as a Customer Advocate. Managed the reception area, including greeting visitors and responding to telephone and in-person requests for information. Maintained electronic filing systems and paper files for the office. Most recently I have worked in a call center answering client questions concerning benefits and appointments.
Skills : Exceptional Workflow Management, Creative Problem Solver, Adheres To Customer Service Procedures, Quick Learner, Persuasive Speaker, Multi-line Phone Talent, Skilled In Call Center Operations, Medical Terminology, Talented Client Relations Manager, Exceptional Communication, and MS Windows.
Description :
Improving call center functionality and service capacity by resolving customer complaints efficiently and quickly.
Addressing and resolving customer product complaints empathetically and professionally.
Gathering and verifying all required customer information for tracking purposes.
Referring unresolved customer grievances to designated departments for further investigation.
Acting professionally and patiently when addressing negative customer feedback.
Customer satisfaction data entry active listening skills strong organizational skills positive customer experiences team player customer assistance dedicated representative communication skills conflict resolution customer inquiries.
Serving as liaison with other areas of the organization to provide a seamless service experience.
Resolving internal and/or external escalated issues for clients, claims and customer inquiries within the required timeframe.
Providing exceptional and professional customer service to our customers, clients, and peers in a prompt and efficient manner.
Prepares adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution.
Experience
7-10 Years
Level
Executive
Education
Diploma
Customer Advocate II Resume
Summary : Proficiency in escalated situations creates a win-win resolution for both the customer and business. Provide exemplary customer service and possess a drive to aid others in need of support.
Skills : Proficient In ACSS, IEX, OneTool, CALI, Cisco Products (IP Phone, Jabber), Microsoft Office - Word & Outlook, Exceptional Communication, Customer Service, and Charismatic.
Description :
Interacting with customers to provide information pertinent to products and services, placement of orders and growing new and existing accounts.
Reviewing customers' service or billing issues by running troubleshooting diagnostics and assessing statements to ensure complete resolution of customer inquiries.
Performing call reviews with teams to provide feedback and assist in strengthening their call quality skills.
Providing floor support for teams as the point of contact (POC) when management was unavailable.
Champion sales projects to increase company revenue helping to lead my team to the highest device and peripheral sales on a center-wide basis.
Analyzing data and voice patterns to provide customized products to our customers.
Resolving customer inquiries and complaints via written, telephonic, or face-to-face communication in a timely and accurate manner.
Setting up work orders, invoicing, making bank deposits, ordering supplies and parts.
Following up with customers addressing warranty issues, and making sure they are resolved.
Answering inbound calls to assist customers using the deliver the promise model (connect, discover, resolve, and close).
Experience
10+ Years
Level
Senior
Education
Associates
Customer Advocate Representative Resume
Objective : 4+ years of experience as a Customer Advocate. Highly enthusiastic customer service professional with three years of client interface experience. As a hardworking individual, pride myself on my ability to be self-motivated and task orientated. Volunteered with numerous Hands On nonprofit organizations that have sculpted me to be a seasoned, creative, and effective employee.
Skills : Typing, Strong Organizational Skills, Active Listening Skills, Conflict Resolution, Courteous Demeanor, and Adaptive Team Player.
Description :
Resolving customer complaints via phone or email use telephones to reach out to customers and verify account information.
Working with the customer service manager to ensure proper customer service is being delivered.
Praised to feel good about helping people with their questions.
Checking to ensure that appropriate changes were made to resolve customers' problems.
Keeping records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions are taken.
Conferring with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Communicating with internal and external customers via email and telephone.
Reviewing files, records, and other documents to obtain information to respond to requests.
Experience
2-5 Years
Level
Junior
Education
Associates
Customer Advocate Resume
Headline : 6 years of experience as a Customer Advocate. Seeking to apply the skills I have obtained and to acquire new skills to become a valued employee and an asset to my employer.
Assist the member service department with various inquiries.
Some of these inquiries included solving explanation of benefits questions, providing benefit and policy information and assisting with locating doctors and hospitals in the blue cross and blue shield network.
Focus on our client and customers needs and expectations to ensure the best possible information and/or resolution is provided.
Manage customer relationship by performing the full range of customer service functions, use common courtesy and discretion to achieve customer loyalty.
Review all customers account information while on calls to identify and match customer's needs with the appropriate product and or services.
Utilize troubleshooting guides and tier 1 troubleshooting on all calls that require device assistance.
Exercise sound independent judgement within established limits of authority.
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