Collection supervisors are accountable for overseeing the activities pertaining to collections and credits. Roles and responsibilities included on the resumes include handling day to day phone calls of delinquent accounts, supervising the accounts of over-due accounts, assisting in billing duties, overseeing processing and verification process, meeting collection goals, tracking accounts of missing debtors, and making efforts to collect payment as soon as possible.
The strongest Collection Supervisor Resume mentions skills such as strong collection skills, a very good knowledge of debt collection rules and regulations, supervisory skills, knowledge of various procedures and tasks pertaining to the industry, and sound personal judgment capabilities. The resume may either depict a high school diploma with years of relevant experience to the least or as high as a college degree in the related fields like e-commerce or customer service.
Summary : To secure a challenging position where one can effectively and efficiently contribute the skills in order to take active participation in the growth of the company and expect encouragement in return. To work for an organization which provide good opportunities for growth-friendly working environment care for employees satisfaction and at the same time that of customers.
Trained and experienced in the credit industry; employee relations; verbal and written communication skills, Responsible for supervising staff engaged in collecting overdue payments for charge accounts, credit card account companies or other credit-card-issuing organizations.
In charged of reviewing delinquent account records, organizing collection workload, and assigning accounts to clerks for collection.
Interviewed, hired, supervised, disciplined, and laid off staff.
Maintained a calm and professional attitude when dealing with staff and customers.
Motivated staff to work hard and take pride in their job.
Organized staff in workload schedules and ensured work was completed and distributed to various work sites on time.
Managed dialer for all collectors, skip tracing process, time clocks audit for staff.
Experience
7-10 Years
Level
Senior
Education
Bachelor Of Science
Collection Supervisor I Resume
Summary : To pursue an enriching career in a congenial team environment that nurtures creativity and innovation and that provides an opportunity to learn and contribute skills in achieving organizational goals and attaining personal and professional development. Seeking a position to utilize the skills and abilities in an organization to acquire professional growth while being innovative and flexible.
Skills : Verification, Authorizations, Filing, Payment Processing, Record Keeping, Data Entry, Billing, Collection,
Description :
Primary interface with Account Executives and practice management staff to receive, analyze, and resolve service issues.
Coordinate communication between respective departments, physicians/practices and insurance companies relating to service levels, coverage, coding and reimbursement issues.
Record, analyze, report, track and trend customer inquiries related to service levels, coverage, coding and reimbursement issues.
Proactively survey and seek feedback with the customer base.
Represent the voice of the customer at designated meetings and corporate development programs.
Communicate customer concerns, issues and requests for assistance.
Responsible for contacting customers to resolve any missing information.
Responsible for following up with customers on patient cancellations.
Experience
10+ Years
Level
Management
Education
Bachelors of Science
Credit And Collection Supervisor Resume
Summary : Service-Oriented Credit And Collection Supervisor associated with an 8-year background in management offering superb customer service. Proficiency and passion for exceeding sales goals. Core competencies include computer skills, Analytical and logical thinking, interpersonal skills as wells and excellent communication and time management skills. Handles tasks with accuracy and efficiency.
Skills : Administration And Management, Active Listening, Personal, And Human Resources, Reading Comprehension.
Description :
Led sales call with team members to establish sales and customer retention goals.
Trained in negotiations and time management.
Exercised sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
Monitored market conditions, product innovations, and competitor activity, and adjusted the account sales approach to address the latest market developments.
Participated in various incentive programs and contests designed to support the achievement of production goals.
Consistently met and exceeded department expectations for productivity and accuracy levels.
Developed promotional programs to optimize revenue levels.
Prepared monthly commissions payroll reports for 15+ representatives.
Experience
7-10 Years
Level
Senior
Education
Bachelor Of Science
Junior Collection Supervisor Resume
Objective : Seeking a challenging career that offers an opportunity to apply the skills knowledge with continuous learning and growth. To work for an organization which provide good opportunities for growth-friendly working environment care for employees satisfaction and at the same time that of customers.
Skills : Speaking, Customer And Personal Service, Monitoring, Clerical, Sales And Marketing, Communications And Media.
Description :
Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
Advise customers of necessary actions and strategies for debt repayment.
Record information about the financial status of customers and status of collection efforts.
Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
Receive payments and post amounts paid to customer accounts.
Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Experience
2-5 Years
Level
Junior
Education
Bachelor Of Science
Collection Supervisor II Resume
Summary : Supervisor and collector professional with over 16 years of Credit and Collections expertise which include conflict resolutions, negotiation, and credit risk assessment. Proven ability to handle difficult customer interactions with tact and diplomacy, meet collections department goals and objectives. Detailed oriented with strong problem-solving, professional communications, impersonal and teamwork skills.
Led and directed a team of 12 collection agents and a department of 35+ collection agents for a third-party collection agency responsible for collecting on our client's charged-off bank account portfolio.
Executed daily dialer campaign strategies to ensure maximum file penetration.
Conducted one-on-one coaching sessions to ensure the success and development of the collection agents.
Conducted file reviews to ensure compliance with FDCPA and departmental productivity standards.
Administered corrective action regarding attendance, job performance and FDCPA compliance.
Led monthly and semi-annual performance evaluations with each team member.
Interviewed, hired and trained employees.
Experience
10+ Years
Level
Consultant
Education
Bachelor Of Science
Associate Collection Supervisor Resume
Objective : A seasoned Associate Collection Supervisor with three years of record of providing exceptional collections management
and financial business leadership. Seeking a position in an organization wherein the skills, optimistic and effective dealing abilities give way for the benefit of the organization.
Researched and worked directly with Credit Union Attorneys on Member Share and Loan Accounts.
Monitored and maintenance of member loan and share account with a negative balance, past due payments as well as bankruptcy.
Investigated and reported to the credit bureau, seized and sold property included in repossessions.
Filed appropriate paperwork and represented Credit Union in both civil judgment court and bankruptcy court.
Performed new hire orientation at City Public Service Energy promoting credit union services.
Ordered general office supplies and for the annual meetings.
Took loan applications, pulling and reporting/researching disputes to credit bureaus.
Experience
2-5 Years
Level
Junior
Education
Bachelors of Science
Lead Collection Supervisor Resume
Summary : Lead Collection Supervisor with a demonstrated track record of recovering millions from outstanding balances. Successful history of developing and strengthening teams, departments, and community relations while supporting diversity.
Skills : Notary Public, Strategic Planning, Training, And Development.
Description :
Responsible for organizing, training, and supervising a team of 14+ employees.
Analyzed monthly goals to determine to schedule for the department.
Responsible for developing and implementing motivational contests and incentives for over 150 employees, creating and maintaining a team environment to result in an overall increase in productivity.
Responsible for interviewing hiring and training new employees.
Managed and maintained a portfolio of over $3 million.
Responsible for collecting 30 days past due accounts and assisting others in collection techniques.
Updated and maintained department procedures and making improvements and recommendations.
Experience
7-10 Years
Level
Senior
Education
Bachelor Of Science
Collection Supervisor/Interim Director Resume
Summary : Collection Supervisor/Interim Director accomplished in insurance sales, marketing, and customer service. Exceptional organization, time management, and multi-tasking abilities. A strong communicator, team player, initiator, problem solver and decision-maker with excellent experience within the working environment.
Skills : Management, Training, Detail-Oriented, Communication, Ability Work Independently.
Description :
Arranged for debt repayment or establish repayment schedules, based on customers' financial situations.
Located and notified customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
Advised customers of necessary actions and strategies for debt repayment.
Implemented, maintained and supervised a hardship program.
Supervised staff of 3 Worked closely with the Credit Union Attorney on civil suits, bankruptcies, and foreclosures.
Prepared all court documents for Small Claims Court and appeared on the Credit Union's behalf.
Assigned all repossessions and assisted with the sale and/or redemption.
Foretasted roll rates, volumes, and loss as well as reporting on progress from the second party in comparison to in house efforts bi-monthly.
Experience
7-10 Years
Level
Senior
Education
Bachelor Of Science
Collection Supervisor - Contract Resume
Summary : To serve on esteemed organization holding a responsible position which assures s career growth, based on credible performance which meets the expectation of the organization and self. To excel in corporate career through consistent efforts, knowledge & experience and aid the organization in achieving its set objectives and goals while aiming for constant professional as well as personal growth.
Skills : Administration And Management, Active Listening, Personal, And Human Resources.
Description :
Responsible for training, mentoring, supervising, and motivating collection staff.
Tracked and addressed performance issues (i.e. Attendance, production, and system issues).
Conducted accurate and timely performance reviews.
Ensured adherence to company policies and procedures.
Conducted interviews with prospective employees to determine eligibility for employment.
Helped to develop and implement collection strategies to ensure that the unit and site met targeted goals.
Trained on Melita Dialer system to be able to train supervisors and collection staff.
Created and developed numerous excel based spread sheet to track attendance, reviews, queue totals, production.
Experience
7-10 Years
Level
Senior
Education
Business Administration
Collection supervisor Resume
Summary : Collection supervisor experienced in management for a period of 19 years, to include training, supervising employees, monitoring productivity to achieve excellent results, and consistently meet deadlines and departmental objectives. Possess good communication skills and management skills, detailed oriented and a team player.
Skills : Speaking, Customer And Personal Service, Monitoring, Clerical, Sales And Marketing, Communications And Media, Data Filing.
Description :
Monitored employee inbound and outbound calls to ensure compliance and call quality.
Responsible for training staff to ensure professionalism and best phone practices.
Conducted the team, and individual performance evaluations to make sure assigned objectives are met.
Attended client conference calls to discuss agency performance.
Responsible for running the dialer to ensure that the volume of calls is handled accordingly and in a timely fashion.
Responsible for team scheduling, vacation approval, and timekeeping.
Assisted in the hiring and training of new employees. Supervised collectors in daily duties of phone calls and prepared a dialer program.
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