Sales Support Specialist Resume Samples

A Sales Support Specialist is hired to provide support to the sales team and customers during the sales activities. Apart from helping customers with their sales-related issues, these specialists will execute the tasks mentioned in the Sales Support Specialist Resume – identifying bottlenecks in the sales, planning and implementing sales educational workshops; suggesting solutions in a timely manner, identifying labour’s needs, strength and weaknesses; setting KPI’s and objectives, setting up and monitoring sales process, overseeing sales training materials and suggesting improvements.

To work in this position, employees will need the following skills – proficiency in MS Office, understanding of sales processes and customer service experience, great interpersonal and communication skills, familiarity with ERP and CRM systems, an in-depth understanding of sales principles. A degree in the field of marketing or an Associate’s degree in relevant fields is considered ideal for the job.

Sales Support Specialist Resume

Objective : Dynamic, motivated, professional that utilizes creativity, leadership, collaboration, and teamwork to meet and exceed expectations. Highly motivated office professional that brings diverse education and experience to any endeavor. Enthusiastic and energetic professional that makes a difference and an impact.

Skills : Microsoft Office, Verbal Communication, Public Speaking, Organization Skills.

Description :

    1. Calling physician offices and obtaining verb orders for patient's medical supplies.
    2. Faxing prescriptions to physician's offices for completion.
    3. Guiding physician offices on how procedures for the medical supplies are processed and sent to the patients.
    4. Consulting with physician's office on types of supplies patients is to receive, frequency and quantities of the supplies.
    5. Making sure prescriptions for medical supplies are filled out correctly and accuracy.
    6. Consulting with patients on their needs for their medical supplies.
    7. Medical supplies obtained from physicians offices include, Ostomy, Urological, Mastectomy, and Diabetic.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Associates In Health


Associate Sales Support Specialist Resume

Objective : Experienced Logistics Professional looking for a position to apply my skill set and learn new applications within the industry.

Skills : Inventory Management, Management, Customer Service.

Description :

    1. Maintained a clean and organized warehouse by creating a safe workflow environment.
    2. Researched and moved product from warehouse to hospital locations, as well as manage inventory within the AS/400 system.
    3. Managed and helped launch a new inventory system, Optimize, by adding all recognized inventory by name, description, product number, and asset tag.
    4. Contacted company representative's daily, ensuring a timely manner of returned inventory was achieved.
    5. Responsible for filing Device Experience reports for broken or damaged instruments that were returned from hospitals.
    6. Ordered parts to complete instrument cases as well as inventory needed that were used during surgery.
    7. Driver - Moved product from warehouse to hospitals located north, east and south bay area.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Certificate In Cosmetology


Video Sales Support Specialist Resume

Summary : Training & Mentoring Skills Customer Service Supervision Skills Customer Relations Coordinating & Organizing Troubleshooting.

Skills : Microsoft Office, Excel, Powerpoint, Cash Handling.

Description :

    1. Provided sales support including training, pipeline data and data integrity.
    2. Assisted in the rollout of a large sales force automation software product.
    3. Actively supported approximately 600 remote users in a Help Desk capacity.
    4. Engaged in training end-users on new software developments.
    5. Developed a multitude of other proprietary Lotus Notes databases in order to support other business aspects.
    6. Maintained data integrity of sales opportunity pipeline.
    7. Ran ad hoc reports on revenue and opportunity pipeline data for senior management.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
B.S.B.A In Management

Customer Service & Sales Support Specialist Resume

Summary : Detailed-oriented, organized and enthusiastic leader with the ability to comprehend coordinate and manage multiple projects while focusing on the overall scope. Willing to accept responsibilities beyond immediate job duties and take on special projects at management request.

Skills : MS Office, Adobe Photoshop, Troubleshooting, Problem Solving.

Description :

    1. Provided administrative support to the leading (multi-million dollar) individual disability representative.
    2. This included explaining insurance products, underwriting requirements, application process, riders and other procedures.
    3. Controlled the application process from arrival through underwriting to ensure efficient and expedient handling of our clients.
    4. Synchronized data transfers of the Phoenix region Brokers ACT database and server back-ups to corporate.
    5. Served as the point of contact for server, hardware and software upgrades and issues.
    6. Prepared Broker kits, applications, presentations using PowerPoint, processed A/P and Receivables from clients.
    7. Received visitors and managed a heavy call volume.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Business Management

Sales Support Specialist (Analyst) Resume

Summary : Respected by clients, peers and senior leaders for my commitment to driving results and transforming concepts into reality. Consistently tapped to manage and grow highly valued relationships by becoming a trusted advisor to clients through active dialogues and innovative solutions management.

Skills : Microsoft Office.

Description :

    1. Trained staff in new programs, policies, computer updates and product information.
    2. Designed promotional materials for product lines.
    3. Tracked customer retail sales to facilitate information and provide senior management with production and sales planning tools.
    4. Accepted ownership of customer management database, which included internet sales and account set up.
    5. Anticipated, analyzed, and responded to potential situations that could adversely affect Account Executives.
    6. Initiated retention reporting to assist the sales staff in tracking and maintaining accounts.
    7. Provided detailed spreadsheets showing order metrics for individual territories.
    8. Handled a high volume of work with accuracy and maintained flexibility and efficiency to deal with changing priorities.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
B.A. In Communication Arts

Sales Support Specialist/Senior Operations Resume

Summary : Effective and efficient IT customer service specialist with years of experience Vast knowledge of corporate IT hardware/software, including industry trends and forecasts High-level of problem solving and research skills in a fast-paced environment.

Skills : Computer-Aided Drafting, Copy and Printing, Database Research, Problem Solving.

Description :

    1. Support internal sales support as well as external wholesalers for two territories.
    2. Track and manage paperwork from representatives outside of the company.
    3. Manage sales reports for external territories, as well as reconcile end of the month total sales for each territory supported.
    4. Enter new representative information in CRM (data management system).
    5. Compile and pull daily sales call reports from CRM.
    6. Build and maintain relationships with representatives as well as their office staff.
    7. Make sure that all representatives have all current marketing material that they are in need of to supply to their direct investors.
    8. Verify restrictions on sending materials and discussing products with representatives.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Business Management

Senior Sales Support Specialist Resume

Summary : To obtain a position with an organization that will utilize my experience and skills, while providing further professional growth. My ability to learn quickly and consistently produce exceptional work are my greatest strengths.

Skills : Microsoft Office.

Description :

    1. Conduct business development and strategies to obtain new customers.
    2. Implementation of marketing strategies in the promotion of products to customers.
    3. Responsible for managing and updating account information on new customers.
    4. Tracking sales potential leads and progress through scheduling site visits, quotations, status updates, etc.
    5. Outbound business to business sales calls to obtain requirements and specifications on products and services.
    6. Collaborated with Sales Engineers to complete the quoting process.
    7. Identifying current gaps/process improvement opportunities.
    8. Utilized Feature Tracking Report in Goldmine and Excel to provide visibility to the execution of sales plans.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Human Services

Travel Sales Support Specialist Resume

Summary : Business Analyst with significant progressive experience providing support to business leaders and cross-functional partners. Demonstrated ability to analyze and report complex data identifying trends, issues and opportunities for improvement to achieve business objectives.

Skills : Sales Support Specialist, Business Analyst, Contract Analyst, Rebate Analyst.

Description :

    1. Responsible for processing RFPs in excess of $1.3B in annual sales, compiling and auditing quarterly manager pay, creating corporate agreements, auditing and distributing Sales Manager reports.
    2. Created macros and pivot tables to increase efficiency on routine and ad hoc reports.
    3. Developed VBA programs for contact automation.
    4. Reviewed and audited monthly reports that addressed accuracy of sales, gross margin, and account listings.
    5. Effectively interacted with all levels of management both internal and external.
    6. Worked with management on contract renewals to align rebate terms to maximize profitability.
    7. Continuously identified and improved business processes e.g.
    8. led the conversion and consolidation of multiple FoxPro tables to SAP for processing with proprietary software.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Bachelors In Science

Contracts & Sales Support Specialist Resume

Summary : Driven individual seeking a fast-paced, and challenging role in the public or private sector. Motivated and committed to team collaboration, strong business partnerships and the opportunity to grow and take on additional opportunities. Technology savvy with strong attention to detail and advanced verbal and written communications skills.

Skills : Excel, Wordperfect.

Description :

    1. Generate quotes and contracts as requested by our sales agents, located nationwide.
    2. Learn and understand telecommunications services provided by numerous ILEC and cable providers for the businesses.
    3. Assist clients and sales agents to suggest and design circuits and networks based on the clients' needs.
    4. Scrub orders and contracts for implementation before processing order.
    5. Conduct trainings on new products and promotions for local sales representatives and call centers.
    6. Travelled to train sales agent and call centers located across the country.
    7. Train new hires at our main office on the systems, products and processes we are to follow while going about our daily activities in the department.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Project Management

Sales Support Specialist/Executive Assistant Resume

Summary : Deadline-focused and methodical with considerable financial acumen; skills in accounting and using Microsoft Office. Significant ability to cultivate cohesive working relationships with all levels of an organization to achieve and maintain top-notch levels of customer service and satisfaction. Well-developed skills in creating and maintaining spreadsheets, charts, and databases to extract, track, and organize vital business information.

Skills : Customer Service Skills, Access, Accounting, Bookkeeping,.

Description :

    1. Proficiently ensured completion and accuracy of all domestic equipment and software sales orders prior to processing.
    2. Partnered with Accounting as needed regarding customer payment arrangements.
    3. Input customer orders and updated log continuously to ensure data integrity.
    4. Used SAP CRM & ERP software to enter and track sales leads, opportunities and quotes.
    5. Applied sharp organizational skills toward entering Surgical sales leads in Oracle CRM, responding to customer inquiries, and distributing manuals and literature.
    6. Previous experience supporting executive levels by preparing and distributing daily reports to Sales, Sales Directors, and Department Directors.
    7. Qualified sales leads via input in SAP CRM and verified with appropriate sales representative.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Business/Accounting

Business Sales Support Specialist Resume

Headline : A result-driven, team-orientated, investigative and advanced Computer-Aided Drafter and Designer who can work under pressure and meet project deadlines. Has strong passion for producing CADD drawings and continuing education in engineering field. Expert in AutoCAD, Adobe Photoshop, and MS Office for project document design and presentation. Skilled in managing layers, modifying existing drawings, reading and interpreting construction documents, and applying specifications and engineering principles.

Skills : Microsoft Office, Customer Service, Employee Engagement, Sales Support, Administrative Duties.

Description :

    1. Appointed to manage a variety of customer service calls in a prompt and courteous manner.
    2. Resolves customer questions and problems regarding accounts, orders, payments, products and services.
    3. Completes and maintains related reports, records, and files.
    4. Cross-sells products and services and supports all functions within the Call Center.
    5. Answer a high volume of inbound calls in order to remediate customer grievances in accordance with pre-established company guidelines and procedures.
    6. Enter all relevant information regarding customer inquiries into proprietary logging and tracking system.
    7. Recognize and diffuse escalated customer situations in a patient, professional and courteous manner.
    8. Investigate lost or delayed orders by tracking shipment.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Business Administration

Inside Sales Support Specialist Resume

Summary : To obtain a challenging position that will utilize my Technical, Sales and Customer Support experience as well as my personal and organizational skills to improve processes and increase profitability.

Skills : Budgeting and forecasting, Strong Interpersonal Skills, Public Relations, Inventory Control, Strategic Planning, Internet Marketing, Merchandising, Campaign development, Sales.

Description :

    1. Supported Field Sales Representatives and Account Managers by designing, assembling, and testing demo systems for existing and new customers.
    2. Supported customers by checking and expediting orders as well as designing new platforms.
    3. Coordinated special, expedited shipping requests within the warehouse.
    4. Traced orders as required by customers in resolution to any concerns.
    5. Took customer orders by phone and fax in addition to providing price and parts availability.
    6. Maintained a good working relationship with clientele by promptly responding to all inquires and complaints concerning work-orders, invoices, shipments and inventory counts.
    7. Lead Test Technician & Technical Support Specialist: Testing and inspection of boards for defects.
    8. Assisted customers with technical as well as post and pre-sales issues.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Electronics

Clinical Sales Support Specialist Resume

Summary : To obtain a position with an organization that will utilize my experience and skills, while providing further professional growth. My ability to learn quickly and consistently produce exceptional work are my greatest strengths.

Skills : Soil Fumigation, Technoloy Specialist, 3D cad/design,.

Description :

    1. Act as primary contact to external customer base.
    2. Set up customer appointments for field sales group Provide pricing (Quotes) on new requests including hardware, software, service and support.
    3. Serve as liaison between field sales group and the corporate office.
    4. Serve as liaison between field sales group and Vendors.
    5. Obtain demo equipment for field sales group.
    6. Provide accurate information on orders and forward to the Customer Care Center for order entry.
    7. Work with other departments to solve customer related issues.
    8. Issue return authorizations to customers for product returns, and oversee Return and Replacement order process.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Automotive Technology

Sales Support Specialist/Market Analyst Resume

Objective : An innovative corporation (facility) that will allow the utilization of skills to be exercised to maximum potential, while providing a challenging opportunity to enhance educational ability and learning.

Skills : Microsoft Office.

Description :

    1. Resolves order and inventory problems by investigating data and history; identifying alternate means for filling orders; notifying managers and customers.
    2. Resolves promotional allowance, rebate, and pricing discrepancies by researching promotion details and regular and special prices; forwarding resolution to managers.
    3. Provides product, promotion, and pricing information by clarifying customer request; selecting appropriate information; forwarding information; answering questions.
    4. projection results by preparing and forwarding sales reports.
    5. Forwards samples by entering request; arranging shipment; notifying customer.
    6. Maintains customer database by inputting customer profile and updates; preparing and distributing monthly reports.
    7. Prepares sales presentations by compiling data; developing presentation formats and materials.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Marketing

Bank Sales Support Specialist Resume

Headline : Seeking a career with a new or established organization that will allow me to utilize my marketing, sales, analytical, managerial and customer relation abilities. Exceptional ability to build rapport while developing and maintaining strong professional relationships.

Skills : Excel, Word, Salesforce, Quickbooks, Powerpoint.

Description :

    1. Issue and process purchase orders, by entering them into the appropriate database and order log.
    2. Communicate customer feedback on product volume usage, inventory and forecasting, to the sales team.
    3. Respond to all customer inquiries and complaints in a timely manner.
    4. Investigate and reconcile all shipping related customer grievances.
    5. Work closely with the logistics department to ensure orders are shipped and delivered correctly.
    6. Follow up and assist in the collection of delinquent accounts.
    7. Create standard operating procedure forms for customer base, to improve order entry accuracy.
    8. Train colleagues on specific functions related to customers requirements.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Organizational Management

Temporary Sales Support Specialist Resume

Summary : Customer service professional with insurance, sales, telephone etiquette, great organizational skills, dependable, professional, team player, reliable, productive, self-starter, multi-tasked. Proficiency in: Property & Casualty Insurance.

Skills : Certificate Of Completion.

Description :

    1. Responsible for program reporting and report creation.
    2. Provide administrative support to the Program Manager as necessary.
    3. Work in team environment to deliver measurable and quantitative results.
    4. Deliver desired results in the highest quality manner with a strong attention to detail.
    5. Completing assigned daily, weekly and monthly reports using Excel, and Program Contact Management System.
    6. Scan in completed sales paperwork for the sales reps Completing paperwork process-Checking all completed paperwork for missing items and information.
    7. Verifying that the sales credit was given to Account Executives.
    8. Review and resolve Backlog report using multiple resources Applications used: AMS, Webxtender, TOPS.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Bachelor Of Science

Sales Support Specialist/Retention Specialist Resume

Summary : Skilled professional adept in building solid customer relationships, utilizing initiative and interpersonal skills to ensure satisfaction. Has a desire to learn and advance in a fast-paced environment, and is capable of regularly using independent judgment and discretion to accomplish goals and work requirements. Able to minimize loss of work productivity by delivering expedient and appropriate responses to systematic needs. Is highly productive in both team and independent work environments.

Skills : Organizational Behavior, Customer Service Meeting, Sales Goals, Closing Skills Territory Management, Prospecting Skills Negotiation Self-Confidence Presentation Skills Client Relationships Software Functionality Problem Resolution Communications.

Description :

    1. Partnered with sales managers in supporting process and program execution including: contests, meetings, training, A&R, promotions, Co-op, agent licensing, etc.
    2. Responsible for tracking, resolving and responding to customer complaints.
    3. Maintained current information on the agent license requirements of the states, coordinating with centralized licensing in Home Office as appropriate.
    4. Monitored hiring activity for agents within the state(s) and coordinated and facilitated related activity such as testing, background checks and all recruiting and licensing documents.
    5. Assisted in administering and monitoring programs associated with planned premium growth, profitability, retention and new business Coordinated realignment activities with Home Office.
    6. Executed and administered distribution strategies and projects, including: agency appointments/cancellations, mergers/acquisitions, perpetuations/successions, and satellite office installation.
    7. Participated as a subject matter expert on regional project teams within an assigned project area.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
BA In Art/Business

Sales Support Specialist/Analyst Resume

Summary : Motivated, dependable, personable business professional. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of meeting goals and deadlines with a proven record in a Leadership role. Flexible and versatile, as well as poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.

Skills : Excel, Word.

Description :

    1. First point of contact with customers on the phone and in person.
    2. Process customer requests such as ordering parts or equipment and ensure customer satisfaction upon completion of order -Invoice customers in a timely fashion to ensure company cash flow.
    3. Monitor outstanding accounts and follow up on payments.
    4. Receive parts and equipment in inventory system.
    5. Process accounts payable invoices for payment.
    6. Work was very fast paced and all projects had time sensitive deadlines.
    7. Utilized computer programs such as Microsoft Outlook, Word, Excel, Powerpoint and Publisher in addition to company software.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Cosmetology

Sales Support Specialist Lead Resume

Summary : To gain employment that will utilize my customer service skills, sales and upbeat personality to the fullest potential.

Skills : Wordperfect, Excel.

Description :

    1. Contact previous and non active clients nation wide, to reestablish a business relationship culminating in setting appointments for thirteen Account Executives located in various states.
    2. Updated client information, acquired new contact information, increased client business by 25% per market nationally.
    3. Average 500 calls, 25 appointments and securing several orders per week.
    4. Position required knowledge of various cities, geography, milage and time management.
    5. Previously worked in the Service Center where I excelled filling quota above and beyond.
    6. Assisted employees with payroll and benefit questions.
    7. Entered an average of 15 applications from prospective employees across the nation and pre qualified them for possible placement.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Graphic Design

Sales Support Specialist Head Resume

Summary : Marketing enthusiast with a creative and adaptable leadership style who cultivates a highly productive and engaging company culture. Budgeting and analysis expert with a vast experience in directing marketing campaigns and advertising.

Skills : Microsoft Office, Microsoft Word And Excel, Salesforce, Adobe Photoshop, Adobe Acrobat, Powerpoint.

Description :

    1. Develop comprehensive strategies to ensure delivery of appropriate clinical education to a network of physicians, senior living facilities, corporate partnerships, healthcare providers and community organizations.
    2. Explain full range of benefits of Fox Rehabilitation services to healthcare providers and other service users.
    3. Serve as a primary contact for healthcare providers and administrators for patient enrollment and insurance eligibility queries.
    4. Utilize Salesforce and other electronic applications to gather required data and prepare related reports to identify potential clients, account management, and call logging.
    5. Interpret and analyze marketing material to make well-justified decisions to improve quality of services rendered.
    6. Work with managers and senior leadership to determine short and long term goals and objectives.
    7. Provide effective written and oral communication to various healthcare providers.
    8. Use budgetary methods and processes to formulate, justify, and execute assigned budget.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Consultant
Education
Education
Health Care Administration