A Poker Room Supervisor is hired to supervise the activities that happen at the poker room. A well-drafted Poker Room Supervisor Resume mentions the following core duties and responsibilities – competent at dealing in and operating multiple games, managing day-to-day operations, dealing with a wide range of poker games, opening and closing the poker room, ensuring all participants follow the rules and regulations of the game, and assisting in resolving conflicts and issues among co-workers and players.
The skills that can highlight a resume are – exceptional communication skills, strong observation skills, presentation skills, conflict resolution skills, knowledge of applicable regulations and operational experience, and coordination skills. Most of the Poker Room Supervisors have Insofar an educational background. Successful resumes often list either a casino or a vocational school on their resumes.
Objective : As a Poker Room Supervisor, responsible for Ensuring that staff behavior and appearance are in compliance with established standards, Maintaining complete confidentiality of all company information at all times.
Skills : Microsoft Office, Windows, Supervising Skills.
Description :
Responsible for all operations of an 8 table poker room with approximately 20 employees during scheduled shifts, including but not limited to; IRS Title 31 compliance, cash and chip control, personnel management and implementation of skills, extremely high level of customer service and interaction, promotion planning and implementation, and procedural adherence and changes as needed, sometimes at a state level.
Investigated complaints about service and equipment, and take corrective action.
Coordinated activities with other departments to ensure that services are provided in an efficient and timely manner.
Instructed staff in work policies and procedures, and the use and maintenance of equipment.
Issued supplies and equipment to workers.
Forecasted necessary levels of staffing and stock at different times to facilitate effective scheduling and ordering.
Evaluated employee performance and recommend personnel actions such as promotions, transfers, and dismissals.
Experience
2-5 Years
Level
Executive
Education
MS
Poker Room Supervisor Resume
Objective : Poker Room Supervisor with 4 years of experience in Monitoring and supervising all Poker games in the assigned Poker Area, Opening and closing Poker games in assigned area verifying count as provided by the Poker Dealer, Inspecting Poker cards prior to play.
Skills : Typing 35+ Wpm, Guest Service, Computer Literacy, Microsoft Word,Works,Power Point, And Spreadsheet, Spanish.
Description :
Responsible for all table games in the poker room.
Ensured the games integrity and making floor decisions when mistakes are made by the dealer or a dispute between guests.
Wrote the tournament schedule and created tournaments and tournament structure.
Directed supervisor to 8 dealers to help with any issues they may have as well as administer performance reviews.
Created a new table stake and buy-in requirements to help increase play.
Built a tournament schedule to help increase our tournament play.
Used Bravo poker system.
Experience
2-5 Years
Level
Executive
Education
MS
Poker Room Supervisor Resume
Summary : Poker Room Supervisor is responsible for managing the operations of the poker room. Ensuring that all bank card information is secure and safe from unauthorized access or modification by third parties.
Skills : Supervisor, Microsoft Office.
Description :
Promoted from Table Games Dealer to Dual Rate Supervisor after six months.
Responsible for the supervision of 5 dealers and upwards of 50 poker players at any time.
Scheduled staff to maintain adequate coverage.
Conducted buy-ins and cash outs of casino chips along with seating assignments for guests at the cash podium.
Provided positive customer relations by settling disputes in a fair manner while showing respect for both employees and guests.
Ensured customer satisfaction by responding to questions and concerns of Casino guests in a courteous and timely manner.
Balanced the poker room bank of $25,000 with 100% accuracy at the end of shift.
Experience
10+ Years
Level
Senior
Education
GED
Poker Room Supervisor Resume
Objective : Seasoned Poker room dealer and supervisor with more than 8 years of experience in a fast-paced casino environment. Excellent guest service and interpersonal skills. Handles tasks with accuracy and ef f ic enc y. Looking for a full-time position as a poker dealer or supervisor in a Las Vegas-caliber casino.
Enforced the rules of poker in accordance with the WSOP rulebook.
Supervised over up to 50 dealers in a poker room setting.
Acted as DC (Dealer Coordinator) by making up strings or daily roadmap that the dealers would follw throughout the day.
Acted as Tournament Director, Which included set-up, execution, breakdown, and monetary payouts of all winners of daily and quarterly tournaments.
Served on a team of Tournament Directors overseeing quarterly tournaments.
Experience
2-5 Years
Level
Executive
Education
MS
Poker Room Supervisor Resume
Summary : To continue my career with an organization that will utilize my management, supervision, and leadership skills to benefit mutual growth and success.
Responsible for 60 dealers and up to 250 players per shift, I had to be on my toes at all times.
Responsible for keeping the poker room within Missouri Gaming Commission regulations, monitoring poker games, making chip and bank transactions, and keeping the room running smoothly.
Trained, scheduled, and reviewed by dealers.
Took the most pride in was that I was the guy everyone went to when they needed help.
Did so because they knew that I would do my absolute best to accommodate their request.
Oversaw general gaming activities.
Maintained excellent rapport with staff and guests.
Experience
7-10 Years
Level
Management
Education
Associate In Machine
Poker Room Supervisor Resume
Summary : Skilled Poker Room Supervisor focused on maximizing sales by managing all accounts systematically and logically. Dedicated professional with belief that consistency and dedication build the most successful business partnerships. Successful expanding network connections and introducing products persuasively.
Skills : Great Communication, Speaking a Little Spanish, And Possess Great Customer Relations.
Description :
Updated Bad Beat jackpots.
Opened Poker Tables for live-action Make Floor rulings according to Roberts Rules and TDA to best maintain the integrity of the game.
Updated dealer strings as business increase Set up tournament area for nightly tournaments.
Conferred with staff to resolve performance and personnel problems, and to discuss company policies.
Established and implemented operational standards and procedures for the departments supervised.
Assigned and adjusted dealer responsibilities in a fast-paced ever-changing environment.
Utilized effective communication tools to ensure that consistent, accurate, and timely information is provided through the shifts.
Experience
7-10 Years
Level
Management
Education
GED
Poker Room Supervisor Resume
Objective : Looking to prosper in a career that I can retire with and help the company grow. With my hard work. great work ethics, and dedication. I believe I can make a positive impact on the company and my career goals.
Facilitated live cash games and coordinated daily Poker tournaments.
Generated daily reports.
Provided excellent customer service, evaluated customer complaints/disputes, and provided resolutions.
Responsible for resolving disputes among players, while maintaining the integrity of the game in accordance with policy and procedure.
Experience
2-5 Years
Level
Junior
Education
Bachelors
Poker Room Supervisor Resume
Headline : Poker Room Supervisor with 5 years of experience in providing prompt, accurate, and courteous service to Poker players, Handling any customer concerns as necessary, informs necessary personnel of any unusual request or play by guests.
Skills : Customer Service, Interpersonal Skills.
Description :
Monitored game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
Observed gamblers' behavior for signs of cheating and notify security staff of suspected cheating.
Greeted customers and ask about the quality of service they are receiving.
Performed paperwork required for monetary transactions.
Explained and interpreted house rules, such as game rules or betting limits, for patrons.
Effectively handled customer concerns and requests.
Addressed and managed complaints, or concerns from Team Members.
Experience
5-7 Years
Level
Executive
Education
MS
Poker Room Supervisor Resume
Summary : Over 28 years experience of working in various fields. Working in the casino business supervising numerous dealers, handling large amounts of cash banking, and tending to the many customers daily, working in this field for 16 years learning customer service, supervising, money handling, and working with others.
Skills : Communication Skills, Leadership.
Description :
Coached, Mentored, Advocated for the Team members as well as the Company, and is a Hospitality Champion. Supports Team Members in providing excitement as well as delivering world-class service through Old-world hospitality and charm.
Focused on the company core values of Leading By Example, being Accountable for his/her actions, being Guest Focused and Open to feedback.
Supported and enforces the Responsible Gaming Plan as well as Title 31.
Assumed overall responsibility for the effective gaming service activities for a designated area or pit.
Reported shift activity on a daily basis and coordinated with other shifts, including customer activity and play, game drop, and any unusual activity.
Assisted in monitoring table payouts to ensure proper amounts are being paid to guests.
Maintained constant awareness of activities of all games in assigned locations in order to observe and act appropriately in the event of any suspicious or irregular activity.
Experience
10+ Years
Level
Senior
Education
Certificate In Business
Poker Room Supervisor Resume
Summary : As a Poker Room Supervisor, responsible for Working as floor supervisor overseeing Poker operations, Making table decisions as necessary based on rules, and also Protecting the integrity of games through observation and following appropriate procedures.
Skills : Team Work, Communication Skills.
Description :
Maintained game security and protect company assets at all times.
Controlled and directed games in progress by monitoring and providing assistance and poker dealer correction.
Maintained awareness of how each game stands with respect to player limits, special guests, gains/losses, and poker dealer performance.
Provided and monitored on-the-job training for Poker Dealers to ensure staff receives adequate guidance, resources, and information for adequate job performance.
Completed understanding and adherence to Team Member policies including, but not limited to, coaching and counseling staff and the use of the progressive discipline to modify performance.
Enthusiastically supported, actively promoted, and demonstrated superior customer service in accordance with department and company standards and programs.
Effectively communicated to ensure that consistent, accurate, and timely information is provided to all shifts.
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