The exact job description of a Navigator differs based on the type of organization the person works for, but the Navigator in the Healthcare department will support the patients in getting affordable healthcare. A well-drafted Navigator Resume mentions the following duties and tasks – determining the patient healthcare needs informing patients on financial aspects, acting as a mediator between the patient and the healthcare provider; and providing technical support to patients.
Those interested in this field should be able to demonstrate evidence of the following on the resume – knowledge of healthcare systems, a solid understanding of healthcare processes; thorough knowledge of insurance issues and resolutions; and experience in providing patient care intervention. While there is no specific formal education or training required for this post, many of the healthcare facilities prefer their navigators to have at least a diploma or degree in Nursing.
Summary : A dynamic, resourceful and highly motivated individual with professional customer service experience combining a solution-focused mentality and outstanding phone etiquette.
Skills : General labor, Customer Service, Inspection.
Provided in-person assistance in enrollment into health insurance plans.
Established community partnerships with organizations and key leaders in the community.
Promoted to Outreach Worker Accomplishments.
Able to provide information and help people in the community receive affordable health coverage.
Provided information about the Affordable Care Act to various businesses, groups, community stakeholders, and key community leaders.
Helped individuals navigate through the online application process to receive coverage.
Tracked of how many individuals we signed up, and calculate the totals daily, weekly, monthly, and quarterly.
Directed guests and patients to their desired destinations or helped people figure out where they needed to go.
Navigator II Resume
Headline : Dedicated natural resources professional who excels in project and personnel management, contract administration and program coordination. Strong leadership and organizational skills.
Skills : Medical Terminology, Insurance, Billing and Transcription.
Worked with LLp Bolt Guns with single airline Bundles, With eight strings of seven guns, Single or Dual Source arrays, and Gun Para vanes for our separation.
Transferred Overseas to the Anchorage Dual Streamer Boat.
Helped Consumers purchase health insurance through the state's health insurance exchange.
Educated consumers about their health plan options.
Assisted with enrollment Conduct public education activities to raise awareness of the availability of qualified health plans.
Distributed fair and impartial information about enrollment in qualified health plans Skills Used.
Explained to a customer the differences between insurance, deductible, and co-pays.
Navigator III Resume
Summary : Succeed in a challenging and stimulating environment that enables to broaden horizons while serving and being a positive liaison advocating for individuals.
Skills : Analytical Skills, Management.
Helped the consumer understands their choices in accessing coverage.
Currently responsible for doing outreach for three counties.
Responsible for coordinating outreaches by contacting community leaders to inform them of Affordable Care.
Helped people all over Illinois receive health care insure, medical cards, or public assistance.
Discussed program development issues with management and office.
Helped train new staff Assisted consumers via phone and in-person with utilizing the Health Insurance Marketplace.
Solved their complex Marketplace issues. Worked as a radio navigator onboard seismic vessels.
Traveled statewide to promote the Marketplace and give presentations to consumers and community leaders focusing on education or enrollment.
Sr. Navigator Resume
Summary : High motivated self-starter that seeks to obtain a position with a company that will benefit from administrative, communication and interpersonal skills.
Skills : Team Player, Fast Learner, Customer Service Skills.
Managed and maintained over charts for leading forward command.
Ensured the safe navigation of all boats through foreign and domestic waters.
Handled, updated, and transported classified material while deployed during Operation Enduring Freedom.
Trained over personnel regarding policies, navigational skills, and basic fundamentals.
Supervised staff members and department representatives as a leading petty officer in the Customer Relations Department.
Maintained a database of over customer service surveys used by leadership to improve customer service throughout the command.
Drafted awards, instructed classes, and assisted in the implementation of the Interactive Customer Evaluation (ICE) System.
Resulted in the improvement of tracking customer surveys. Supported the readiness of the operating forces.
Navigator I Resume
Objective : Currently working in the social work field as a Navigator in the Homeless population. Reviewing paperwork for the patient to ensure it is accurate and complete.
Skills : Analytical Skills, Management.
Required tasks of the navigator are log keeping for every event encountered underway, being an extra lookout for the safe navigation.
Completed checklists to ensure that the ship and everyone on it is in the right place at the right time.
Fully qualified in all watch stations under required time frames.
Planned a trip which allowed for the safe navigation of a 245-foot vessel across three of the Great Lakes from Sturgeon Bay, Wi to Cleveland, Oh.
Actively involved in conducting 50 law enforcement boardings.
Ensured compliance with all federal laws and regulations on recreational boating in Green Bay.
Qualified Ice Rescue Team Leader who in the case of an ice rescue mission will lead a minimum of three people in the rescue.
Managed and organized over buoy files that track the history of buoys.
Revised over daily logs which are legal government documents.
Law Enforcement Training
Jr. Navigator Resume
Objective : Problem solving experience driving operational excellence. Diverse management experience ranging personnel and large scale scheduling.
Skills : Leadership Development, Microsoft office.
Answered over calls daily; providing and clarifying appointment dates, times, and locations.
Maintained computerized customer tracking system by entering all demographic and billing information accurately ensuring confidential information was secured.
Completed all data records with concise patient information and appropriate coding.
Responsible for outreach efforts to establish and maintain positive working relationships with key customers (physicians office staff nurses etc.
Scheduled and log in patient information for radiology, physical therapy, diabetes, and various laboratories along with physician appointments.
Demonstrated were being able to speak to customers in a professional manner and provide needed results individually.
Ensured the facility adhered to Medicare and Medicaid.
Objective : Obtain a position with a company that will benefit from administrative, communication and interpersonal skills as well as allow me to continue to develop and expand upon professional abilities.
Skills : Technical Skills, Management.
Worked with the community to increase the number of individuals that have access to publicly-sponsored health benefits and other resources.
Assisted families with electronic applications for AFFORDABLE CARE, AHCCCS, and SNAP.
Participated in school /community events (health fairs, back to school events, etc.) Event coordinator.
Scheduled appointments for clients throughout the valley Partner cross-functionally with various operational business units.
Supported departmental objectives within the company and regulatory guidelines.
Anticipated the workflow needs to be required to drive from location to location as assigned Build rapport with individuals.
Developed trust with individuals who are fearful and suspicious.
Asst. Navigator Resume
Objective : Explaining test results, diagnoses, and available treatments to the patient and their loved ones. Navigator is responsible for the integration of all information and data from external sources into the system, and for ensuring that it remains accurate, current, and relevant. This includes ensuring that the system is up-to-date with respect to changes in policies.
Skills : Critical Thinking, Organized.
Conducted public educational activities to raise awareness about the ACA and recruit eligible and uninsured consumers.
Adhered to all confidentiality requirements at all times.
Met all Federal and State guidelines including certification and training.
Updated customer information in the system in order to help with the enrollment process through the Maryland Health Connection.
Assisted individuals in applying for coverage through a QHP (qualified health plan) or Medicaid.
Consistently complied with applicable federal and state laws and regulations.
Established partnerships with local community members, agencies, and businesses to identify eligible consumers and offer assistance as needed.
Resolved customer questions, issues, and complaints.
Lead Navigator Resume
Summary : Opportunity utilizing experience working with individuals and families to contribute to the lifelong educational development of the residents of the region.
Skills : Analytical Skills, Organized.
Assisted consumers in understanding their health insurance.
Worked multiple community events such as Remote Area Medical Clinic (RAM).
Provided assistance at local tax clinics to assist individuals with obtaining health insurance or an exemption if they qualify.
Coordinated for all small businesses in the counties that Wellmont Health System serves.
Completed weekly reports to ensure the specifications of the grant are met.
Maintained and secured Personal Identifying Information (PII) according to Navigator Program and HIPAA standards.
Elected to serve as coordinator for the Southwest Virginia Affordable Care Act Coalition which is dedicated to serving the community.
Asst. Navigator Resume
Objective : Scheduled and verified appointments for clients.Kept records of any changes, confirmed or canceled appointments. Effectively liaised between hospital,doctors,and clients.
Skills : Technical Skills, Communication Skills.
Handled multiple types of calls from customers, businesses, dealers, etc.
Utilized complex internet and software platforms while maintaining a high level of professionalism and customer service.
Problem resolution and total ownership of customer concerns.
Exuded the ability to effectively deescalate impromptu high-stress situations with the essential confidence and empathy to resolve.
Observed and monitored children's play activities.
Supported children's emotional and social development, encouraging understanding of others, and positive self-concepts.
Participated and instructed children in games.
Objective : Communicating all the information patients need to make informed decisions about their healthcare. Analyzing reports for accuracy and relevance; duplicating data from other systems or databases to ensure reliability; reviewing reports for completeness of information; and providing timely feedback on any issues raised.
Skills : Management, Analytical Skills.
Assessed consumer's needs.
Assisted consumers in completing and submitting an eligibility application for health coverage.
Reviewed consumer's eligibility determinations for enrollment in health coverage and premium tax or cost-sharing reductions.
Facilitated the comparison and selection of QHPs.
Assisted individuals, employees, and employers with enrollment.
Educated consumers about eligibility and enrollment through the Marketplace.
Assisted consumers in applying for exemptions or appeals.