Support Consultant Resume Samples

The job description of a Support Consultant covers a large variety of job titles that vary from technical support to management. Job duties relevant to this post are listed on the Support Consultant Resume as – implementing hardware and software solutions, enhancing IT systems, solving technical issues; performing analyses on hardware, software, and network capabilities; improving systems efficiency by consulting with end-users and providing innovative solutions; solving logged errors, and to ensure system security and encryption, documenting processes and monitoring system performance metrics, implementing the latest technological advancements and solutions, and training end-users on hardware functionality and software programs.

To ensure success in this field, the following skills are needed – advanced knowledge of hardware and software solutions and network maintenance; the ability to conduct in-house training to increase end-user proficiency; and advanced knowledge of data protection and software encryption. A bachelor’s degree in computer science or IT is needed to work at this level.

Support Consultant Resume example

Support Consultant Resume

Summary : Highly qualified Support Consultant with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.

Skills : MS Office, Windows Xp, Windows 7, Windows 8, Windows Server 2008, Unix, Database Management, Documentum, FileNET, FileNET, Kofax, Document Management, Workflow / Process Re-Engineering.

Description :

    1. Provided support of corporate network, workstations and servers, desktop application support as well as MAS 90 ERP software support.
    2. Developed and maintain the company's website and online presence.
    3. Provided maintenance and updates (virus protection, Windows updates, etc.) for Windows workstations Development and maintenance of company's corporate website (MS Expressions 4 / FileZilla / CSS) Email Marketing via Constant Contact.
    4. Maintained and updated all company social media sites.
    5. Researched and purchased of company laptops, desktop computers, peripherals and cell phones.
    6. Remoted access setup for field sales reps using GoToMyPC to access MAS 90 accounting system.
    7. Trained and mentored employees on project management methodologies and WMOS product, providing 2 to 4 trainings per year.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Bachelor Of Science


Support Consultant Resume

Summary : Support Consultant is responsible for Creating supporting documentation that clearly demonstrates that issue resolution and/or enhancement to be delivered solves the business problem reported, Completing administrative tasks required to track request through life cycle.

Skills : SQL, Active Directory.

Description :

    1. Managed and maintained relationships for seven clients in United States, Canada and LATAM for the Warehouse Management for Open Systems (WMOS), ensuring timely case turnaround and minimal system downtime.
    2. Generated revenue of $363,280 by identifying client opportunities and leading or participating in solution implementation.
    3. Performed in the top 15% of the weekly case resolution and utilization report.
    4. Managed enhancements projects (15+) of varying size through their design, development, and testing life cycle.
    5. Functional lead during upgrade project for a mayor retail supply chain leader in LATAM, overseeing 5 Manhattan resources.
    6. Liaised with client users, analysts, DBAs, and other resources and teams with in the company to ensure timely and effective problem resolution.
    7. Facilitated project calls with main client contacts to review reports that included current open issues, priorities, troubleshooting plan, and resolution time frames.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
MBA In English Track


Support Consultant Resume

Headline : Extensive professional experience in software and hardware support, implementation and customer advocacy in the medical, warehouse management and wireless telecom industries. Able to leverage past experience while adapting to new technologies, products and businesses. Additional skills in training and technical writing to create technical and training documentation and provide training services.

Skills : Salesforce, Microsoft Office, Adobe Photoshop, Adobe Illustrator, Apple OS, Windows OS, Jive, Marketing.

Description :

    1. Provided Tier 2 technical and functional support, customer advocacy and professional services to clients running PkMS on the iSeries platform.
    2. Served as SME for Y2K conversions for 200 clients.
    3. Provided services ranging from complete application and database upgrade and conversion to technical support and assistance.
    4. Resolved business and operational issues through data analysis and by leading multiple resources and coordinating activities across enterprise groups.
    5. Assisted clients with technical and functional support issues and education needs.
    6. Acted as customer advocate/pre-sales engineer to clients seeking modifications or upgrades.
    7. Gathered requirements, created specs, developed quotes, tested and installed modifications.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BS In History

Support Consultant Resume

Summary : Support Consultant is responsible for Pro-actively monitoring branch reports, Acting as the primary point of contact for select transitions, Acting as the primary point of contact while team members are away from office, Acting as a liaison to Business Development, Private Client Group Education and Sales Management.

Skills : Microsoft Office, Inventory Management, File Maker Pro.

Description :

    1. Took 7+ clients through upgrade process to hand off to professional services.
    2. Maintained metrics protocol.
    3. Received incoming customer calls and determined core issue.
    4. Utilised call tracking system, resolved problems and referred to level two support staff when appropriate.
    5. Represented the company at trade shows in the region (if applicable).
    6. Provided first level customer service for all customers in accordance with our standard support processes.
    7. Provided technical support as needed.
                        Years of Experience
                        Experience
                        10+ Years
                        Experience Level
                        Level
                        Senior
                        Education
                        Education
                        Certificate In Professional

                        Support Consultant Resume

                        Summary : Offering over 20 years' experience in a customer service related field. I excel in problem solving and working in fast paced environments. I have worked with multiple software programs and platforms throughout my career. I have worked in both local government office positions and in healthcare related fields.

                        Skills : Windows OS, XP, Vista, And 7, CMD, CSV Files Transfers,.

                        Description :

                          1. Analyzed functional and technical cases and provide a resolution in accordance with agreed customer metrics to ensure customer satisfaction (i.e. SLA/PSP).
                          2. Worked as part of a team to resolve client issues that affect multiple clients.
                          3. Ensured a faster service to the customers in the future Share knowledge and practical experience through Allscripts Customer Services teams on product/technical skills to continually improve the capability and effectiveness of the Services/Support teams Provide accurate information to the Development team, as needed, in order to allow them to correct the software without having to refer back to the originating customer.
                          4. Maintained status of problem resolution and updates customer and team lead on resolution status.
                          5. Ensured that these are passed on to the appropriate groups for action in order to drive increased revenue.
                          6. Documented known issues and solutions and ensures adequate internal communication of problem resolutions.
                          7. Conveyed customer feedback to management.
                        Years of Experience
                        Experience
                        7-10 Years
                        Experience Level
                        Level
                        Management
                        Education
                        Education
                        Associates In Criminal Justice

                        Support Consultant Resume

                        Headline : Over 6+ years EMR Experience (subject matter expert) Support full system EHR/EMR implementation lifecycles 3+ years professional management experience Ambulatory EMR Implementation experience Implemented several specialities: Cardiology, Behavioural Health, Internal Medicine, Paediatrics, Rheumatology, Surgery Practices, Family Practice, etc. Meaningful Use Expert Expert Form/Template developer.

                        Skills : Knowledge Management, WCM, Alterian Content Manager.

                        Description :

                          1. Performed quality assurance and testing of SQL server environment.
                          2. Ensured best practices are applied and integrity of data is maintained through security, Documentation, and change management.
                          3. Trained on all new systems including 24/7 support.
                          4. Conducted research on product competitors.
                          5. Stayed current on industry trends, tech developments.
                          6. Researched and recommended new products to customers based on their needs.
                          7. Worked with sales to recommend new products for purchase.
                                          Years of Experience
                                          Experience
                                          5-7 Years
                                          Experience Level
                                          Level
                                          Executive
                                          Education
                                          Education
                                          B.S.

                                          Support Consultant Resume

                                          Objective : Support Consultant with 5+ years of experience in Placing trades for the branches as necessary, Acting as a liaison between financial advisers and home office departments and ensures follow up and completion of transition responsibilities, Acting as a back up to other consultants on select transitions.

                                          Skills : Excellent Verbal, Written, Communication . Basic.

                                          Description :

                                            1. Assisted clients with home loan modifications.
                                            2. Resolved customer complaints.
                                            3. Worked with third party to defuse client complaints.
                                            4. Assisted call center agents with questions regarding irate clients and IT support.
                                            5. Processed, recorded, tracked, and documented clients data through systems.
                                            6. Experienced in call center environment placing inbound/outbound calls.
                                            7. Familiar-ed with cold calls.
                                          Years of Experience
                                          Experience
                                          2-5 Years
                                          Experience Level
                                          Level
                                          Executive
                                          Education
                                          Education
                                          High School Diploma

                                          Support Consultant Resume

                                          Headline : Results-driven account manager dedicated to providing creative, effective solutions as a technically savvy customer support specialist. Seasoned professional in customer service principles and practices, readily able to articulate sophisticated concepts to both technical and non-technical audiences.

                                          Skills : Procurement, Contracts, Supply Chain Management.

                                          Description :

                                            1. Provided support for highly technical commercial lending software.
                                            2. Assisted Professional Services team with tracking of issues, light software configuration, and testing during the implementation phase for clients.
                                            3. Entered triage customer tickets through Sales Force for resolution or escalates to development if needed.
                                            4. Tracked case progression all the way through to resolution and applies case management rules while maintaining client satisfaction.
                                            5. Participated in weekly meetings with company's business partner and reviews case load so that they can effectively communicate back to the end client.
                                            6. Produced custom weekly/monthly hours reports so that business partner and end client can track hours used towards the project.
                                            7. Assisted with the migration (backup, restoration, setup/configuration) of CS environments to servers in Paris, France office.
                                          Years of Experience
                                          Experience
                                          5-7 Years
                                          Experience Level
                                          Level
                                          Executive
                                          Education
                                          Education
                                          Associate Of Arts

                                          Support Consultant Resume

                                          Objective : Support Consultant with 5+ years of experience in Coordinating approval and printing process of stationary and business cards, Contacting financial advisers to gather information missing from forms and paperwork and ensure accuracy, Assembling and distributes start-up kits.

                                          Skills : Advising Skills, Supervising Skills, Developing Skills, Consulting Skills.

                                          Description :

                                            1. Provided hands on support for end users, partners, and resellers.
                                            2. Provided online help desk support from the product or feature level.
                                            3. Assisted in the design, implementation, and deployment of customer support tools.
                                            4. Assisted with customer service training and development.
                                            5. Troubleshoot and resolved customer complaints.
                                            6. Identified and prioritized product issues for engineering to resolve.
                                            7. Developed knowledge of product features and functionality.
                                                                                  Years of Experience
                                                                                  Experience
                                                                                  2-5 Years
                                                                                  Experience Level
                                                                                  Level
                                                                                  Executive
                                                                                  Education
                                                                                  Education
                                                                                  MS

                                                                                  Support Consultant Resume

                                                                                  Headline : As a Support Consultant, responsible for Researching and helps resolve issues related to the transition of new financial advisors joining existing RJA and RJFS offices, Troubleshooting incoming calls and issues from branches, Providing onsite branch support as needed, Pro-actively contacting branches to introduce and guide them through back office systems.

                                                                                  Skills : Customer Service, System Management.

                                                                                  Description :

                                                                                    1. Communicated with customers via phone calls, email, chat and social media.
                                                                                    2. Gathered information from customers to help identify problems and develop solutions.
                                                                                    3. Proactively sought new opportunities for learning and skills development within the company.
                                                                                    4. Managed customer satisfaction surveys at a high level of quality.
                                                                                    5. Resolved customer issues and questions via telephone, email, chat, or social media.
                                                                                    6. Provided guidance with respect to product use.
                                                                                    7. Performed routine system maintenance and upgrades.
                                                                                                                      Years of Experience
                                                                                                                      Experience
                                                                                                                      5-7 Years
                                                                                                                      Experience Level
                                                                                                                      Level
                                                                                                                      Executive
                                                                                                                      Education
                                                                                                                      Education
                                                                                                                      GED