Collection Agent Resume Samples

Collection agents are involved in the collection of debts from debtors on behalf of the company or clients. The most common roles and responsibilities listed on successful resumes of collection agents are – collecting payments or dues, maintaining database of debtors, organizing or shortlisting the list based on delinquencies, calling debtors, going personally to collect payments, handling skip tracing, informing clients of overdue accounts, purging records of paid debts, and reporting to credit bureaus about satisfied debts.

A well-drafted Collection Agent Resume emphasizes skills such as – debt collection techniques and experience, record maintaining and following-up skills, the ability to negotiate and speak convincingly, and computer competencies. Educational backgrounds such as a high school diploma or a degree in the related fields are commonly listed on most of the resumes.

 

Collection Agent Resume

Objective : Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. Customer-oriented Collection Agent successful at troubleshooting and handling customer support issues in a timely manner.

Skills : Microsoft.

Description :

    1. Contact consumers and debtors by outbound phone call.
    2. Use manual dial handset and auto dialer software to make contact with the borrower.
    3. Skip trace to find phone numbers, addresses, references, and places of employment.
    4. Leave messages on identified and unidentified voice mail.
    5. Verify personal identification on right parties and third parties.
    6. Collect payments via credit card, debit card, check by phone and set up automatic monthly payments.
    7. Offer and collect the Balance in Full, Settlement in Full or Compromise to satisfy the past due amount.
    8. Provide company contacts for correspondence, payment address, fax number, email address and website.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma


Sales Agent/Collection Agent Resume

Headline : Highly qualified Collection Agent with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.

Skills : Notary In state of missouri.

Description :

    1. Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
    2. Advise customers of necessary actions and strategies for debt repayment.
    3. Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
    4. Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
    5. Locate and monitor overdue accounts, using computers and a variety of automated systems.
    6. Answer customer questions regarding problems with their accounts.
    7. Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
    8. Negotiate credit extensions when necessary.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Consultant
Education
Education
Emergency Planning


Debt Collection Agent Resume

Objective : Highly qualified Collection Agent with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.

Skills : Financial Statement Preparation, Accrual Accounting, Reconciliation of Statements, Reconciliation of Statements, Computer Savvy, Customer Service Skills, AP/AR Procedures, Payroll Procedures, Bookkeeping, Micosoft Office.

Description :

    1. Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
    2. Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
    3. Advise customers of necessary actions and strategies for debt repayment.
    4. Locate and monitor overdue accounts, using computers and variety of automated systems.
    5. Answer customer questions regarding problems with their accounts.
    6. Record information about financial status of customers and status of collection efforts.
    7. Trace delinquent customers to new addresses by inquiring at past offices, telephone companies, credit bureaus, or through the question of neighbors.
    8. Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Diploma In Medical Assistant

Owner Collection Agent Resume

Headline : Almost 5 years of work experience in helping organizations with collections, security and customer service. Seeking a role as a customer service representative for your company which will benefit from positive attitude, high energy, and a genuine desire to assist others.

Skills : Microsoft Excel, Microsoft Word.

Description :

    1. Monitored inventory stock and reorders when inventory dropped to a specific level.
    2. Computed sales prices, total purchases and received and processed credit card payments.
    3. Described merchandise and explained use operation and care of merchandise to customer.
    4. Maintained customer records by updating account information.
    5. Collection Agent Direct Financial Solutions Logan, UT October 2012 - January 2014 Evaluate claims denied for payment and poorly paid claims.
    6. Researched claims regarding unsettled account balance that is completely or partially unpaid.
    7. Methodically investigated customer's accounts and documents.
    8. Collection calls and/or correspondence in a fast paced goal oriented collections department.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Consultant
Education
Education
GED

Debt Collection Agent Resume

Headline : Dedicated customer relations specialist with over 15 years experience combining management in all customer service fields and technical call center environments. Looking for a position in customer service, training or quality analyst in a fast growth company.

Skills : Customer Service, Sales, Collections, Medical Billing, Collections Medical.

Description :

    1. Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
    2. Receive payments and post amounts paid to customers' accounts.
    3. Persuade customers to pay amounts due on credit accounts, damage claims, or non -payable checks, or to return merchandise.
    4. Answer customers' questions about their account.
    5. Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customer fail to respond to collections attempts.
    6. Locate and notify customers of delinquent accounts by mail, telephone, or personal visist to solicit payments.
    7. Advise customers of necessary actions and strategies for debt payment.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Medical Insurance And Coding

Toll Collection Agent Resume

Objective : Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette.

Skills : Microsoft Office, Microsoft Excel, POS, Latitude, Livevox, CMS.

Description :

    1. Effectively managed a high-volume of inbound calls.
    2. Addressed and resolved customer product complaints empathetically and professionally.
    3. Defused volatile customer situations calmly and courteously.
    4. Accurately documented, researched and resolved customer service issues.
    5. Gathered and verified all required customer information for tracking purposes.
    6. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
    7. Referred unresolved customer grievances to designated departments for further investigation.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Diploma

Third Party Collection Agent Resume

Headline : Friendly and enthusiastic Behavioral Health Tech with 6 years of specialization in Substance Abuse Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.

Skills : Skills: Microsoft office 10 Key Typing Excel Spreadsheets Switchboard Phone Self-directed Postage Strong customer service Time Management Resourceful Business writing Professional & Mature Quickens Strong problem solving AR/AP Billing & Coding Report writing Scheduling Microsoft Excel Microsoft Word.

Description :

    1. Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
    2. Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
    3. Receive payments and post amounts paid to customer accounts.
    4. Advise customers of necessary actions and strategies for debt repayment.
    5. Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
    6. Locate and monitor overdue accounts, using computers and a variety of automated systems.
    7. Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
    8. Record information about financial status of customers and status of collection efforts.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Consultant
Education
Education
Medical Assistant

Accounts Collection Agent Resume

Objective : To obtain a challenging position to utilize my skills developed through work experience and education with the opportunity for professional growth.

Skills : Collections, Customer Service, Communication, Communication, Computer Literate, Negotiating.

Description :

    1. Contacted customers with past due balances.
    2. Answered customer questions about problems with their accounts.
    3. Advised customers of necessary actions and strategies for debt repayment.
    4. Located and monitored overdue accounts using computers.
    5. Recorded and updated information about the financial status of customers and collection efforts.
    6. Answered correspondence and wrote reports.
    7. Contacted insurance companies to check on status of claims payments.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
High School Diploma

Senior Collection Agent Resume

Summary : Extensive experience in sales and customer support positions including direct management of sales and customer accounts for various outside customers. Concentrated experience in the aerospace industry. Created and provided sales quotations to customers Generated potential sales leads Coordinated with production, scheduling and quality control departments to determine shipment dates.

Skills : Customer Service, Computers skills, CAD Drafting, Managing, Training, Planning and Organizational Skills.

Description :

    1. Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
    2. Advise and Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
    3. Locate and monitor overdue accounts, using computers and a variety of automated systems.
    4. Answer customer questions regarding problems with their accounts.
    5. Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.
    6. Receive payments and post amounts paid to customer accounts.
    7. Record information about financial status of customers and status of collection efforts.
    8. Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Diploma

Phone Sales Agent/Collection Agent Resume

Headline : I am seeking a full time position where I can utilize my personal qualities as an empathetic and caring professional who is good at listening, and self starter. Who offers excellent teachings along with the proven ability to work graciously with people of all ages. Experienced working in fast paced environments demonstrating strong organizational, technical and interpersonal skills. Trustworthy, ethical and discreet committed to superior customer service.

Skills : Event Planning.

Description :

    1. Deliver a consistent and professional level of service at all times.
    2. Achieve set revenue targets and call quality objectives.
    3. Advise and influence clients' customers on the payment options for debt recovery.
    4. Handle each call promptly and in the correct manner, updating records accordingly.
    5. Input customer related data accurately and efficiently.
    6. Take responsibility for resolving disputes, ensuring that caller concerns are actioned correctly and all parties are notified.
    7. Explain the terms of sale, credit or contract condition as appropriate.
    8. Manage customers who are resistant to agent contact by remaining polite, tactful, honest and firm.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor Of Science

Third Party Collection Agent Resume

Headline : Highly qualified Collection Agent with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.

Skills : Mentoring.

Description :

    1. Deal with customers diligently, courteously and professionally while collecting payments.
    2. Inform customer of overdue accounts and amount currently owed.
    3. Ensure all customer information is correct, including phone numbers and addresses.
    4. Respond to customer inquiries and negotiate payment plans.
    5. Set up repayment plans and record commitment to repay debt.
    6. Update records once debt has been satisfied or if customer is deceased or if customer is disputing.
    7. Locate customers using credit bureau information and utilize computer systems and other search tools to handle skip tracing.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor Of Science

Collection Agent III Resume

Headline : An Assistant Manager, as a Studio Manager and as a Data Entry Specialist. Most recently, I have been working as an Assistant Manager. My skills and experiences include: Budgeting, Cashier, Inventory Management, and Recruiting.

Skills : Microsoft Office, Office Management.

Description :

    1. Arrange for debt repayment or establish repayment schedules based on customers financial situation.
    2. Locate and notify customers of delinquent accounts by mail or telephone to solicit payments.
    3. Persuade customers to pay due amounts on credit accounts.
    4. Confer with customers by telephone to determine reasons for overdue payments and to review the terms of credit contracts.
    5. Answer customer questions regarding problems about their accounts.
    6. Record information about financial status of customers and status of collection efforts.
    7. Preform various administrative functions for assigned accounts such as recording address changes and purging records of the deceased customers or sending their account to the appropriate department.
    8. Receive payments and post amounts paid to customer accounts.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Certificate

Collection Agent II Resume

Objective : Over fifteen (15+) plus years' experience in the Finance Industry Knowledgeable and understand the personal loan policies and procedures within the company Knowledgeable about the Health Insurance Portability and Accountability Act (HIPAA) laws Audit calculated figures in financial records Great written and oral communication Core Strengths Customer Services Personal Loan Basic Mortgage Loan Credit Reporting Confidential Researching Data Calibration Clerical.

Skills : Collections.

Description :

    1. Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
    2. Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
    3. Advise customers of necessary actions and strategies for debt repayment.
    4. Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
    5. Confer with customers by telephone to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
    6. Answer customer questions regarding problems with their accounts.
    7. Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
    8. Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Diploma

Collection Agent I Resume

Summary : A personable and professional customer service provider seeking to obtain a challenging position that will convey compassion toward those in need of healthcare. Performs a wide variety of secretarial, accounting and general administrative duties. A wide range of customer services such as Greets and checking in guests/patients while answering the phone lines and assisting guests/patients. Also responsible for taking appropriate phone messages, scheduling meetings, providing information to and for the patients, maintenance and upkeep of the reception area, distributing mail and assisting other employees as needed.

Skills : Customer Relations, Administration, Education.

Description :

    1. Placing approximately 200+ outgoing phone call for to consumer to induce the Hardship Program.
    2. Collected customer feedback and made process changes to exceed customer satisfaction goals.
    3. Provided accurate and appropriate information in response to customer inquiries in order to maintain a positive customer experience.
    4. Locate customers using credit bureau information, background checks, loan documents, and other paper work.
    5. Locate and notify customers of delinquent accounts by mail, telephone, or personal, visits to solicit payment.
    6. Advise customers of necessary actions and strategies for debt repayment.
    7. Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
    8. Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
High School Diploma

Collection Agent Resume

Headline : Friendly and enthusiastic with 3 years of specialization in admin/customer service. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.

Skills : Interpersonal, motivated, creative, flexible, able to work in a team, and honest.

Description :

    1. Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
    2. Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
    3. Advise customers of necessary actions and strategies for debt repayment.
    4. Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
    5. Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
    6. Locate and monitor overdue accounts, using computers and a variety of automated systems.
    7. Answer customer questions regarding problems with their accounts.
    8. Record information about financial status of customers and status of collection efforts.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Consultant
Education
Education
Associate In Wedding Planner