Assistant Credit Manager Resume Samples

Description :

1. Assisting the Managers in creating plans to accomplish company and department goals.
2. Assisting managers in reviewing customers or potential customers files for creditworthiness.
3. Work alongside managers in scheduling, recruiting, training, and evaluating collections department employees.
4. Guaranteeing 100% customer confidentiality and satisfaction in an effort that all customers needs and inquiries are met.
5. Enhances customers purchasing experience by providing excellent customer service.
6. Evaluating the customer's needs then sending the loan applications and referrals to salespeople.
7. Ensuring customer files include necessary documents for consideration of approving financed merchandise.
8. Analyzing the data and summarizing the collector's performance using procedures generated by the corporate office and makes recommendations based upon analysis of data.
9. Monitoring the delinquent accounts to encourage staff to achieve company standards of delinquency.

Experience

5-7 Years

Level

Executive

Education

Business Administration

Description :

1. Managed agings and applied collection techniques that attained superior results while maintaining the integrity of relationship with clients.
2. Responsible for month-end close reporting and reconciliation of accounts receivable.
3. Reviewed and approved dealer credit applications by contacting references and DB credit report.
4. Approved terms and credit limits in a timely manner to new and existing customers for types of payments.
5. Released sales orders from credit hold based on current credit guidelines.
6. Supported the annual audit for accounts receivable requirements, customer balances confirmation.
7. Provided invoices, shipping documents, and proof of payments as needed.
8. Closely monitored accounts to ensure payments were received within payment terms.
9. Applied detailed cash receipts to customer accounts utilizing the Macola accounting system.

Experience

10+ Years

Level

Consultant

Education

Associates

Description :

1. Ensuring the essential coverage of the cashier and credit department with proper scheduling.
2. Reviewing credit applications and establish credit limits on the customer in-house accounts.
3. Responsible for assuring the security of records of cash and credit.
4. Collecting cash, check or charge payment from customers and makes change for cash customers.
5. Inputting payment type and amount received into the computer and prints the transaction then issuing receipt or sales order ticket to customers.
6. Approving cash refunds, bank card credit or submits refund request form to the accounting department so that refund check can be issued.
7. Managing difficult or emotional customer situations, responding promptly to customer needs and requests for service and/or assistance. 
8. Focussing on solving the conflict, not blaming, maintaining confidentiality, listening to others without interrupting, keeping emotions under control.
9. Speaking clearly and persuasively in positive or negative situations, listening and gets clarification, participating in meetings.

Experience

10+ Years

Level

Consultant

Education

BS

Description :

1. Oversaw credit analysis for new and inactive accounts, account reporting, and reconciliations.
2. Coordinated the majority of diverse department functions, ensuring that team member responsibilities were well defined and understood.
3. Assessed organizational training needs and staff requirements. Supported recruitment, training, and staff development.
4. Managed 3 direct supervisor reports and 15 indirect reports handling a volume of 900 inbound and outbound calls daily, via 50 branch offices and 10,000 active customers.
5. Maintained an up-to-date department organizational chart and workflow assignments.
6. Increased production, workplace environment, and customer satisfaction limiting need to add additional staff after workflow reorganization.
7. Created queries, databases, and spreadsheets to improve collections and risk mitigation.
8. Avoided loss of current and future business with customers and general contractors by creating a hierarchy protocol prompting collectors to bring in sales at certain tenure and revenue levels, leveraging salesperson relationships with customers to negotiate more productively for all parties.
9. Supported communications with customers by phone, fax, and email, using macros and direct contact to obtain payments on outstanding accounts.

Experience

5-7 Years

Level

Executive

Education

BA

Description :

1. Reviewing new credit applications to ensure receipt of all required documentation to set up the customer master file.
2. Obtaining and reviewing the credit reports, credit references, credit insurance, and financial statements to establish credit limits for new accounts per company S.O.P.
3. Obtaining and interpreting the financial statements to assist in credit limit reviews.
4. Maintaining the credit insurance files by completing reviews received from insurance issuer, submitting insurance requests per company S.O.P. And updating customer master to reflect insurance data.
5. Performing semi-annual account credit limit reviews and credit limit increase review requests from financial service and sales teams.
6. Running monthly a/r reporting, review, format, and distribute files to executive group, financial services management and team, and sales management.
7. Working with internal and external auditors to complete annual a/r reviews.
8. Ensuring proper posting of payments on accounts, research incorrect postings and submit correcting actions.

Experience

10+ Years

Level

Consultant

Education

BS

Description :

1. Providing boat and R/V financing averaging annual sales revenue up to $6m.
2. Increased sales and profit in one calendar year 100% by instituting incentive pay programs with vendors.
3. Working closely with lenders and individuals requiring financing for a boat or R/V.
4. Developing a custom loan package based on customers financial situation, including those with poor credit history.
5. Conducting research and obtaining special financing for customers with poor credit through a network of specialized lenders.
6. Overseeing and coordinating the entire financing process, and work with the department of motor vehicles to ensure a seamless purchase transaction.
7. Conducting the comprehensive analyses of credit reports and examining all customary documentation including tax returns.
8. Leveraging an extensive personal network of contacts to receive referrals and generate leads for a loan.
9. Doubled profits and increased business 30% by utilizing creative incentives with boat dealers.
10. Working directly with lenders to structure deals in accordance with lender guidelines.

Experience

10+ Years

Level

Consultant

Education

BS

Description :

1. Performing complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations to report cash flow to upper management.
2. Comfortable with outbound calling to arrange and secure appointments with customers.
3. Assisting the Credit Manager the with financing of whole goods transactions.
4. Documenting collections requirements to address improved delinquency needs.
5. Providing credit consultation to customers in delinquency status and focused on improving creditworthiness to achieve business goals.
6. Opening financed, layaway or cash on delivery (cod) accounts for customers.
7. Contacting clients regarding past due balances, reconciling accounts, and reviewing and resolving disputes.
8. Placing accounts with third party collections agencies once final demand letters have expired.

Experience

10+ Years

Level

Management

Education

BS

Description :

1. Assessed, restructured, recruited, hired, and managed both staff and day-to-day operations for department employees in a deadline-oriented, results driven, and team restructured trade credit and collection office.
2. Responsible for staff direction and financial performance. Credit and collection of $ 80m/month.
3. Completed performance assessments and salary calibrations for credit staff.
4. Spearheaded morale and recognition activities programs for all associates, improving employee satisfaction survey results by greater than 50%.
5. Implemented improvement processes (utilizing business process improvement tools including six sigma initiatives) to reduce cross-functional error rates by greater than 15%.
6. Aligned and calibrated corporate directives by leading presentations in the Eaton business system and global ethics.
7. Designed accountabilities in the performance review system and increased the frequency of performance discussions. Placed non-performing employees on process improvement plans and developed career ladder for individuals exceeding performance goals.
8. Led by example, handling escalations of sensitive and complicated financial matters.

Experience

10+ Years

Level

Management

Education

Business Administration

Description :

1. Processing new credit applications and update credit accounts by requesting credit references and pulling reports from DNB and NACM, suggesting credit limits to credit manager.
2. Reviewing orders for release or credit hold options. Looking at accounts that are past due.
3. Monitoring and collection of past due balances on 2,500 plus accounts. Collection of COD.
4. Processing and reconciling the payments into the account through incoming mail and lockbox.
5. Researching short and overpayments requested by customers.
6. Balancing the total revenue receipts for 18 branches in 6 states. 
7. Conducting due diligence and investigating credit for onboarding customers.
8. Negotiating and collecting on past due accounts previously considered a write-off.
9. Analyzing the applicants financial status, credit and property evaluations to determine the feasibility of granting loans.

Experience

10+ Years

Level

Management

Education

Diploma

Description :

1. Set credit policies, credit lines, procedures and standards in conjunction. Submit applications to the credit analyst for verification and recommendation with Senior Managers.
2. Calculated the amount of debt and funds available to plan methods of payoff and to estimate time for debt liquidation.
3. Explained to customers the different types of loans and credit options that are available and assist with completion of paperwork.
4. Reviewed information in contracts from loan CSR before referring to Senior Manager for approval.
5. Approved and disburse loans within specified limits and refer loan applications outside those limits to management for approval.
6. Reviewed and verified loans in mortgages, underwriting and credits from loan officers to ensure they are completed and accurate according to policy.
7. Significantly reduced open customer deductions and improved business relations which resulted in increased sales.
8. Ensured prompt follow-up on all matters with internal and external parties.

Experience

2-5 Years

Level

Junior

Education

College