Working in the casino and gaming industry, a Casino Floor Supervisor is responsible for managing the floor and its staff during the allotted shift. The job duties commonly mentioned on the Casino Floor Supervisor Resume are – supervising casino table games, making sure staff and the customers are acting appropriately; undertaking responsibility for helping customers with problems, answering questions about payouts and betting; supervising all casino table games operations, making sure all gaming rules and state laws and regulations are followed; managing the table game staff and assessing each employee’s ability, recruiting and hiring gaming dealers, and referring customers who are displaying troubling signs of compulsive gambling to resources.
The nature of the job demands the following skills and abilities – possession of state casino worker’s license, exceptional customer serviceability; experience with supervising others, cash handling skills, and strong knowledge of the casino operations. Formal education beyond a high school diploma or GED is not regarded a must.
Headline : Substantial experience and outstanding skills in customer service. Accustomed to working in a fast paced environment with the ability to think quickly and successfully handle difficult situations. Excellent people skills, ability to work well with others in both a supervisory or support staff role. Strong leadership, excellent communication skills, competent, strong team player, attention to detail, honest and respect for all regulated environments.
Responsible for running my own dice table with up to 18 players on it at any given time.
Had to track all bets verify all payouts and fills on the table.
Responsible for settling any customer dispute that we had on the game.
Maintained a safe environment for casino patrons and employees.
Keeping the casino floor clean and organised.
Ensured that all gaming machines are functioning properly and properly maintained by staff members.
Maintained proper operating procedures in place for all gaming machines and instructions for use of them.
Experience
5-7 Years
Level
Executive
Education
BS In Finance
Casino Floor Supervisor Resume
Summary : As a Casino Floor Supervisor, responsible for Assisting with the management of the casino floor operations, Preparing for and executing all events related to each casino floor function, Conducting daily operations inspections on each floor to verify compliance with regulations and safety standards, and also Ensuring compliance with all applicable laws and regulations regarding gambling tables, casinos, and alcoholic beverages at all times.
Skills : Table Games Dealer, Cocktail waitress.
Description :
Able to supervise through out the casino.
Inspired others with clear direction and a high level of commitment and energy.
Trained the dealers and other supervisors on new games and procedures.
Ensured that stations and games were covered for each shift.
Explained and interpreted operating rules of house to patrons.
Ensured compliance with federal and state gaming regulations.
Ensured compliance with internal control concepts, practices, and procedures.
Experience
10+ Years
Level
Senior
Education
BS In Finance
Casino Floor Supervisor Resume
Objective : Casino Floor Supervisor with 4 years of experience in Implementing and maintaining the casino floor operations plan, Preparing and submitting required documents to management regarding the casino floor operations plan, Working with management to develop a plan for maintenance of all equipment in the casino floor including new systems and upgrades, Managing all employees' work schedules, including attendance and work process requirements.
Skills : Table Games, Supervisor.
Description :
Coordinated all activities for weekly black jack tournaments which included:.
Monitored all gaming activities.
Supervised dealers.
Emceed the tournament.
Arbitrated all gaming disputes.
Tracked all winnings.
Monitored all progressive jackpot activities Supervised gaming operations and personnel Circulated amongst tables and monitored operations.
Experience
2-5 Years
Level
Executive
Education
BA In Accounting
Casino Floor Supervisor Resume
Headline : An experienced individual seeking to obtain a position with an organisation that offers a challenging opportunity, stability, and potential for growth. I adapt well to different environments, and I am willing to relocate. I am bilingual with perfect Spanish who have several years of experience working in different departments of the casino operations; from working as a cashier handling money at the casino cage and working in the count room, fixing slot machines and paying out jackpots as a slot technician and assistant, to training dealers in different table games, working as a casino dealer, and supervising table games.
Skills : Customer Service, Hospitality, Gaming.
Description :
Maintained chip tray at table in orderly fashion.
Answered questions or inquiries from patrons.
Provide customer service and maintain customer relations Casino Floor Supervisor.
Managed, directed, and supervised operations of assigned area in accordance with established policies.
Responsible for integrity of game transactions.
Supervised all table games including high limit games.
Built strategic alliances with all departments that resulted in cohesive gaming experience for guests.
Experience
5-7 Years
Level
Executive
Education
Bachelor's In Business Administration
Casino Floor Supervisor Resume
Objective : Casino Floor Supervisor is responsible for Monitoring all equipment inventories, ensure inventory levels are maintained, and prepare reports for ownership, Performing general casino floor maintenance on an ongoing basis, and also Developing and maintaining relationships with remote suppliers or vendors, maintaining a positive attitude about working in a challenging environment.
Skills : Manual Labor, Detail Work.
Description :
Analysed patrons' play for unusual or suspicious variations Evaluated dealers' performance.
Directed employees' performance with constructive and positive feedback.
Ensured that all gaming machines are in good working condition and operational during any scheduled maintenance.
Maintained an organised inventory of gaming equipment to ensure proper maintenance, repair or replacement is carried out.
Developed internal systems to ensure high standards in all aspects of operation including customer service, security, and safety, as well as ensuring compliance with regulatory requirements and other industry standards.
Closed the casino floor as needed with a minimum of 30 minutes per shift.
Ensured that all areas are clean and safe for guests.
Experience
2-5 Years
Level
Executive
Education
Associate Of Arts In Fine Art
Casino Floor Supervisor Resume
Summary : Casino Floor Supervisor with 8 years of experience in Providing leadership, direction and training to all casino floor personnel in order to ensure compliance with regulations and industry standards, Performing daily inventory checks of product on the casino floor, Ensuring that product is kept in stock at a level that meets demand.
Opened or closed the doors to ensure security is maintained at all times.
Managed guest flow to ensure that no guest enters or exits without permission or passes through an area where security is not present.
Ensured that all guest rooms are cleaned and ready for guests at least once daily.
Made sure that hotel staff members are available when needed during off hours.
Ensured that all of your staff members know their job description as well as what they are responsible for in regards to cleaning and maintaining the casino floor.
Supervise casino floor operations, including but not limited to food service, beverage service, gaming operation, and gift shop.
Ensured that all employees are trained in safe operation of the casino floor.
Experience
7-10 Years
Level
Management
Education
GED
Casino Floor Supervisor Resume
Objective : Casino Floor Supervisor is responsible for Managing cash flow, inventory levels and financial responsibility of the casino floor operation, Training crew members on rules and procedures related to the casino floor operation, Dealing with complaints from customers or other employees regarding activities on the casino floor, and also Acting as a liaison between management at the front office and gaming staff on the casino floor.
Ensured that all guests have a safe experience at the casino floor.
Ensured compliance with applicable laws and regulations.
Provided customer service at guest check in/out stations; check in/out process; meal preparation; bar services; and other areas of the casino floor as needed.
Assisted with training as needed.
Ensured that all machines in the casino operate safely and efficiently.
Kept the casino clean and tidy.
Cleaned and maintenance of all casino property.
Experience
2-5 Years
Level
Executive
Education
G.E.D
Casino Floor Supervisor Resume
Objective : To obtain a Casino Floor Supervisor, responsible for Creating, maintaining and monitoring the casino floor, Ensuring all operational needs are met within budget and on time, and also Scheduling staff meetings with internal and external stakeholders, Ensuring all operational needs are met within budget and on time.
Maintained a safe and secure environment for guests, employees, and visitors.
Maintained a safe and secure environment for guests, employees, visitors.
Conducted security patrols around the casino floor, including checking for lost items.
Checked for compliance with local laws regarding gambling.
Conducted security inspections of premises to ensure compliance with local laws regarding gambling.
Maintained an orderly environment in which all guests are treated with respect.
Ensured that all policies are followed by staff members at all times to ensure guest safety.
Experience
2-5 Years
Level
Executive
Education
MS
Casino Floor Supervisor Resume
Objective : As a Casino Floor Supervisor, responsible for Ensuring staffing levels are appropriate to meet any current or future needs, Managing the casino floor operations including risk management, security, cleanliness, recycling/recovery of used products & containers/toys, Managing any special events that may occur at the hotel including promotional events, festivals or special promotions.
Skills : Excellent Customer-Service Skills, Casino Operations, Service Assistant.
Description :
Identified guest needs and expectations, including trends and changes in gambling trends.
Ensured the casino floor is well maintained, clean and safe for guests to enjoy.
Managed daily operations of the casino floor system including cash handling, inventory control and maintenance of concessions.
Ensured guest comfort while they are at the casino floor by providing service with respect to their needs (e.g., providing a comfortable chair or table) and by offering complimentary beverages or food items.
Ensured fast service for people who require it (such as wheelchair users) and provide assistance for those who prefer that level of service (such as those who do not have strong arms or legs).
Maintained a clean appearance in order to keep guests comfortable while they are on.
Ensured that all signage is in a good state of repair.
Experience
2-5 Years
Level
Executive
Education
GED
Casino Floor Supervisor Resume
Objective : To obtain a Casino Floor Supervisor, responsible for Monitoring gambling machines, slot machines, and other gaming equipment to ensure they are operating properly and do not have any mechanical or electrical issues at any time during their expected lifespan, Ensuring mechanical or electrical issues cannot cause injury or damage to patrons or property, Providing maintenance to gambling machines/slot.
Skills : Monitoring, Maintenance, Training.
Description :
Ensured that all signage is in compliance with local regulations and codes.
Ensured that all cleaning materials are clean, sanitary, and properly used as per product/facility specifications.
Ensured that all equipment is in good working order, including lighting systems, audio/visual systems, etc.
Supervised floor staff.
Scheduled and coordinated sales calls with dealers and managers while ensuring quality customer service.
Ensured that all customers are treated equally under the law; ensure that there is no discrimination based on race, gender, sexual orientation or religion.
Ensured that dealers are trained on proper procedures.
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