Housing Officer Resume
Summary : As a Housing Officer, responsible for Providing administrative duties; securing calendars for upcoming years to be given to tenants; working with consultant to prepare utility allowance update information; serving on the Resident Council with the Resident Service Coordinator; coordinating new tenant orientation; scheduling move out inspections; preparing final move out charges; records final move out information from the finance department.
Skills : Customer service, business management, knowledge of economics and accounting.
Description :
- Prepared lease agreements; created move-in packets and tenant files; calculated pro-rated rent amounts.
- Scheduled move-in appointments; entered data into the system; ensured information was correct; mailed correspondence offers and letters; managed client’s file integrity in accordance with privacy and confidentiality laws and regulations.
- Supervised Resident Service Coordinator. Maintained a working knowledge of policies and procedures as established by the Department of Housing and Urban Development (HUD); Town of Chapel Hill (TOCH); Department of Public Housing (CHHD).
- Informed residents about service availability; acts as a liaison between residents and Management, community-based organizations, and/or regional governmental entities (Social Service Administration, Department of Veteran Affairs.
- Worked with Management staff, eldercare service providers, law enforcement, behavioral/mental health, and medical care professionals to help resolve issues while maintaining resident confidentiality.
- Maintained accurate financial records and prepared reports.
- Utilized a personal computer and various word processing and database software applications.
Experience
10+ Years
Level
Senior
Education
Bachelor's degree in Housing Management
Housing Officer Resume
Summary : As a Housing Officer, responsible for Supervising and/or coordinating events and activities designated by the Housing Leadership Team, Overseeing departmental orders and assisting in maintaining inventory of Housing furnishings, equipment, and supplies, Managing the billing and process for Faculty/ Staff apartments, departmental keys, follow-up and support with billing and other departmental payments to vendors and suppliers.
Skills : Attention to detail, Organization, Knowledge of housing regulations, Empathy.
Description :
- Utilized such office equipment as a typewriter, calculator, copier, and facsimile machine.
- Established and maintained effective working relationships with employees and customers.
- Communicated effectively (orally and in writing), Modelled behavior that is consistent with our values of RESPECT Education
Associate degree or equivalent in a related field.
- Assisted in the management and supervision of campus housing and assisted with the execution and coordination of related housing programs. In-depth knowledge of the university's housing organization, programs, policies, and procedures is essential to the performance of duties.
- Managed the office including serving as receptionist, welcoming students and visitors, taking and relaying accurate messages and dispensing appropriate information, and managing the calendars of the Housing Leadership team, including assisting in coordinating appointments for various meetings.
- Managed the department's T-card program such as student travel, in addition to department purchasing and purchase orders. Reconcile department purchases.
- Attended weekly Housing Leadership meetings, and compiled, and disseminated meeting minutes. Participated in campus committees.
Experience
7-10 Years
Level
Management
Education
Bachelor's degree in Property Management
Housing Officer Resume
Headline : As a Housing Officer, worked with land use planners to determine the impact of major land use plans for transportation, housing, and recreational facilities projects, Developed questionnaires, coordinated and conducted surveys, analyzed data, and compiled and interpreted statistics on social issues and policy areas.
Skills : Analyzing Data, Interpretation, and Communicational Skills.
Description :
- Advised and assisted consumers on the selection and proper use of food products, textiles, and other consumer goods and taught household management skills.
- Provided consultative services in the areas of development and promotion of new food products, retail buying, social program administration, and small business endeavors.
- Identified and assessed economic, demographic, and social developments and reported on their implications for housing policy.
- Conducted research, advised clients, and prepared immigration, citizenship, and visa applications.
- Represented clients at tribunals and before administrative bodies.
- Planned, organized, and administered foreign aid and international development policies and programs.
- Conducted research, developed social programs, assessed, coordinated, and developed awareness of existing social services, and ensured that duplication of services was avoided.
Experience
5-7 Years
Level
Executive
Education
Bachelor's degree in Housing Management
Housing Officer Resume
Objective : As a Housing Officer, Constantly strived to improve enabling Key Performance Indicators to be reached, while having the the ability to achieve and exceed these targets on a regular basis, Developed social programs and policies, social legislation, or proposals based on demographic, social and economic research, analysis and the evaluation of pilot projects.
Skills : Monitoring, Researching, Programming.
Description :
- Interpreted and implemented housing legislation, and recommended and developed local authority policies.
- Monitored and updated contractors' lists, and investigated and responded to client complaints.
- Allocated homes and undertake sign-ups of new tenants at their new property providing advice and assistance on the property, community, and any other help the tenant may require.
- Worked closely with colleagues to help prioritize voids and to provide a speedy service. Attended void meetings to help ensure good communications, void standards, and void re-let times (KPIs).
- Visited housing applicants, transferred applicants, or decant applicants where appropriate, application vetting, and obtained any necessary information.
- Handled customer queries and complaints, and carried out viewings at void properties with potential future tenants.
- Assisted in the planning, preparation, and delivery of local marketing strategies.
Experience
2-5 Years
Level
Executive
Education
Bachelor's degree in Housing Management
Housing Officer Resume
Objective : As a Housing Officer, responsible for Interacting with external agencies, internal staff, vendors, and tenants to ensure customer comfort, Utilizing approved budgets to maintain housing areas, carrying out repair work, and managing wastes.
Skills : Planning, Organization, Knowledge of Housing Regulations, Empathy.
Description :
- Dealt with abandoned tenancies, squatters, and unauthorized occupiers. Responsible for Dealing with housing applications and the transfer of existing tenants.
- Liaised with tenant groups, local authority councilors, property professionals, and other support and welfare organizations, including social workers and estate agents
communicate with wardens, caretakers, cleaners, and maintenance staff.
- Encouraged and supported tenants and resident groups and attended meetings as required.
- Planned and implemented slum clearance and the demolition of unused properties.
- Maintained records and writing reports. Recruited, trained, supervised, and monitored staff workloads.
- Generated revenue implemented budgets, and identified housing needs. Developed new housing schemes by reusing existing stock or managing new builds.
- Evaluated the efficiency of housing schemes. Built relationships with the community.
Experience
2-5 Years
Level
Junior
Education
Bachelor's degree in Housing Management
Senior Housing Officer Resume
Summary : As a Senior Housing Officer, ensured implementation and compliance of the White Paper, worked with communities sometimes outside normal office hours, includingweekends ensured that at all times service delivery informs, reflects, and supportsthe Councils prevailing aims and objectives, and worked with colleagues across the organization as required in support of organizational goals.
Skills : Implementational Skills, Customer service, and Business management.
Description :
- Supervised Neighbourhood Management Officers including
undertaking regular one-on-ones.
- Led and took effective responsibility for the diverse client needs
on an assigned Community Cluster.
- Monitored the conditions of the external
environment of the councils neighbourhoods and implement the
Asset-Based Community Development approach.
- Coordinated, supervised and monitored all legal technical aspects of housing management issues.
- Administered any budgets, resources and equipment related to the provision of housing management services as directed by your Line Manager.
- Attended and represented Tenant Services in external partnership
meetings, voluntary agencies and Housing HUBS as directed and
agreed by your manager.
- Identified, set, and monitored estate plans to deliver improvements to our estates and neighbourhoods.
Experience
10+ Years
Level
Senior
Education
Bachelor's degree in Housing Management
Housing Officer Resume
Summary : As a Housing Officer, Maintained a safe working environment, Reported all incidents or potential hazards, adhered to the Service Level Guidelines at all times, ensured any concerns were raised as appropriate, and Ensured relevant policies and standards were followed and maintained at all times.
Skills : Organization, Knowledge of housing regulations, Empathy.
Description :
- Conducted regular tenant visits, updating company systems including Salesforce, in line with S&P procedures, including:
Ad-hoc and scheduled periodic inspection visits.
- Reported issues in line with S&P procedures to enable prompt resolution, and checking and recording details of repair work carried out by third-party contractors.
- Dealt with complaints, and follow up to ensure that they have been addressed appropriately Health and Safety inspections.
- Supported departments with check-in and check-out inspections,
Reported any anti-social behavior, investigating the cause, and liaising with third-party agents if required.
- Liaised with the Utility department and obtained meter reads, Assessed service user’s suitability for properties.
- Carried out customer satisfaction surveys and carried out a key audit of services.
- Liaised with partners in supporting tenants throughout their tenancy (occupational therapist/ hospitals/ case workers/ social worker/ local police/neighborhood watch/ local authorities).
Experience
10+ Years
Level
Senior
Education
Bachelor's degree in Housing Management,
Housing Officer Resume
Objective : As a Housing Officer, Assessed new social housing and private housing assistance applications, Conducted home visits to properties, investigated and resolved tenancy disputes and complaints, Oversaw property maintenance, and conducted property inspections.
Skills : Property Management, Communicational Skills.
Description :
- Provided intensive case management support to program participants according to individual needs.
- Supported participants in planning, coordinating and implementing action plans in line with identified goals and timeframes.
- Developed and maintained strong relationships with external agencies. Scheduled regular progress visits to participants, requiring travel within the region.
- Connected participants to appropriate resources and service providers. Supported participants to grow and build their capacity to achieve their goals.
- Assisted participants to reflect on changes required to achieve outcomes and promote ways to do this.
- Built rapport quickly and demonstrated empathy and understanding of challenges relating to people from diverse backgrounds and circumstances.
- Collaboratively responded to customer inquiries, conduct customer interviews, and make referrals to support service agencies.
Experience
2-5 Years
Level
Executive
Education
Bachelor's degree in Housing Management
Housing Officer Resume
Summary : As a Housing Officer, Conducted home visits to properties and investigated and facilitated the resolution of any tenancy disputes and complaints, Monitored and managed rent and maintenance arrears, rent assessments, payment arrangements, and refunds, and actioning sundry debts and collections as required, Managed property maintenance and conducting property inspections, Effectively used Microsoft products and other IT systems to maintain accurate customer and property records and file notes with a high level of accuracy and work output.
Skills : Communication, Problem-solving, Attention to detail.
Description :
- Provided a morning welfare call to residents who have requested it.
- Assisted residents and resident groups to make sheltered housing happy, vibrant, and safe places to live.
- Reported safeguarding concerns and attended appropriate strategy /best interest meetings.
- Carried out a range of health and safety and compliance checks within buildings (including fire alarm testing and safety checks, water hygiene checks, intercom checks).
- Worked as a member of a team in a Housing Service Centre, providing a broad range of applicant, tenancy, and property management services and advice to customers with complex support needs, advocates, and other stakeholders.
- Worked collaboratively to respond to customers, undertaking customer interviews, making referrals to support service agencies, and assessing new social housing and private housing assistance applications from customers.
- Lliaised with the community and other housing providers and ensured departmental compliance.
Experience
7-10 Years
Level
Management
Education
Bachelor's degree in Housing Management
Housing Officer Resume
Headline : As a Housing Officer, Performed rent calculations and necessary paperwork,Processed Section 8 special claims, Performed quality assurance reviews of vouchers, and also Reviewed and approved owner's monthly Housing.
Skills : Customer Service, Reviewing, Problem Solving.
Description :
- Provided information and advised to tenants to assist in the sustainability of the tenancy.
- Reported obligations. Worked closely with the government, support agencies & the broader CHL team.
- Supported and helped maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day-to-day operations.
- Monitored and managed rent and maintenance arrears, rent assessments, payment arrangements, and sundry debts and collections.
- Utilized Microsoft products and IT systems to maintain accurate customer and property records.
- Supported workplace safety culture by ensuring compliance with Workplace Health and Safety policies.
- Scheduled calendars, and looked after the email inbox. Worked independently and as part of a team.
Experience
5-7 Years
Level
Executive
Education
Bachelor's degree in Property Management
