A Casino Host is a part of the Casino’s marketing and sales department. The major duties of these hosts are to retain prestigious, high roller and VIP customers in their Casinos. The other day-to-day work activities are listed on the Casino Host Resume as follows – working directly with slot customers, welcoming and greeting patrons, setting up accounts and issuing coupons and promotional items; developing new promotions such as direct mail campaigns; and forging lasting relationship with the Casino’s valuable guests by catering to their specific needs.
Hiring requirements vary from Casino to Casino, but normally a degree and prior casino experience are required to work for this description. Employers would like to hire those having a combination of work experience, professional and likable demeanor and outstanding communication skills. Courtesy, sales orientation, and strong interpersonal skills are also required.
Objective : Organized and hardworking Junior Casino Host with the ability to manage multiple tasks while solving complex problems in a timely manner. Fluent in English as well as and understand Spanish. Looking to use the expertise to progress in the service industry
Skills : Microsoft Word, Excel, PowerPoint, Quickbooks, Internet, Peachtree, 10-key, Customer service, and Great communication skills.
Description :
Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
Perform paperwork required for monetary transactions.
Greet customers and ask about the quality of service they are receiving.
Supervise the distribution of complimentary meals, hotel rooms, discounts, and other items given to players, based on length of play and amount bet.
Monitor patrons for signs of compulsive gambling, offering assistance if necessary.
Establish policies on types of gambling offered, odds, and extension of credit.
Actively market and recruit new mid-high end premium table and slot players by cultivating relationships resulting in frequent trips and referral business by facilitating a Five Star/Five Diamond experience.
Continuously market and promote Casino special events via phone, email, and direct mail.
Experience
2-5 Years
Level
Junior
Education
Certificate
Casino Host II Resume
Summary : To take up a responsible position in an esteemed organization and to gain maximum exposure so that the academic and professional knowledge is polished and also to work on innovative projects. To seek a challenging position and to dedicate the service to a reputed organization
to expose the talents and skills.
Skills : Salesforce, Microsoft Office, Survey Monkey, MailChimp
Description :
Provide excellent external and internal customer service.
Identify non-carded or non-hosted casino guests throughout the casino floor both on slot machines and in the table games area.
Initiate conversation and make playing cards for these customers when necessary and work toward booking a return trip.
Assist with monitoring existing guest programs and develop knowledge of customer betting habits and levels of participation in order to provide management with up to date information to ensure a maximum guest return to the casino.
Assist casino guests and accommodate their needs within program guidelines to ensure guest satisfaction and encourage return visits.
Assist guests with booking inclusive hotel and golf "stay and play" packages. This includes bookings with 3 affiliated golf courses.
Meet and greet bus tour groups, explain current promotions and encourage return trips by highlighting future events.
Experience
10+ Years
Level
Consultant
Education
Bachelor Of Science
Casino Host I Resume
Summary : To utilize my knowledge, skills, and experience in customer service to obtain a position in hospitality management. To be a part of a dynamic environment and looking at professional growth by way of harmonizing the organizational goals with personal goals.
Skills : Proficient with the usage of Excel, Microsoft Word
Description :
Maintain a high level of player recognition and service.
Respond to guest requests, questions or problems in a timely fashion.
Follow up with guests after departure and maintain contact to ensure return trips.
Evaluate creditworthiness and extend credit limits and TTOs according to company guidelines. Perform other job-related duties as assigned.
Actively responded to customer's needs by identifying and resolving any customer issue.
Maintain a list of 300 players and personally invited them to events and tournaments to increase their satisfaction, loyalty and overall perception of value for their gaming activities.
Create & develop key relationships with Casino patrons by providing outstanding customer care while maintaining a professional demeanor at all times.
Experience
10+ Years
Level
Consultant
Education
Bachelor Of Science
Senior Casino Host Resume
Summary : To obtain a responsible and challenging position in the casino gaming industry where one may utilize the marketing and casino knowledge and interpersonal relations; with an opportunity for advancement. Eager to learn new technologies and methodologies.
Skills : Microsoft Office, Typing 50+ wpm, Opera.
Description :
Responsible for opening and closing various table games and accurately counting bankroll for gaming day.
Followed all policies and procedures, while providing excellent guest service for guests at the table to ensure they have a good time while winning or not.
Accurately converted money for value and nonvalue gaming cheques for the guest.
Supervised 8-12 dealers to ensure gaming policy and procedures were followed.
Kept an accurate count of table bankrolls, alerting pit managers of excessive buy-ins, wins, and losses.
Issued comps for guests based on table play.
Successfully promoted the Casino services and programs while interacting with Marketing, Table Games, Slots, and Public Relations.
Experience
7-10 Years
Level
Senior
Education
Bachelor Of Science
Executive Casino Host Resume
Headline : To obtain a challenging and professional position, while utilizing the diverse educational, leadership and employment background, in order to provide exceptional customer service. To obtain a creative and challenging position in an organization that gives an opportunity for self-improvement and leadership, while contributing to the symbolic growth of the organization with the technical, innovative and logical skills.
Skills : Microsoft Word, Excel, PowerPoint, Quickbooks, Internet, Peachtree
Description :
Maintains relationships and markets gaming products and amenities to valued Guests.
Issues Player's Club cards and promote programs and related promotions.
Increases the growth of gaming revenues through the development of a targeted Guest base.
Ensures the protection of Guest's rewards and credit lines.
Effectively handles Guest complaints and discrepancies in an efficient and courteous manner.
Provides special services to include food, beverage, transportation, and cross-property events.
Responsible for marketing to predetermine active and inactive Guests by mail and phone to further develop brand loyalty and visitation to the casino and report results of each.
Experience
5-7 Years
Level
Executive
Education
Bachelors of Science
Casino Host - Full Time Resume
Headline : Skilled Casino Host with communication, organizational and analytical experience. A hands-on professional that is focused on results. Proven ability to build relationships with clients, guests, and staff to increase market share. Develop and maintain a customer base through increased communication and relationship building to increase visits and length of stay.
Skills : Customer Service, Account Management, Data Analysis, Editing, Marketing, Project Management, Research, Sales, Word, Excel.
Description :
Resolve customer or employee complaints.
Greet customers and ask about the quality of service they are receiving.
Report customer-related incidents occurring in gaming areas to supervisors.
Explain and interpret house rules, such as game rules or betting limits, for patrons.
Supervise the distribution of complimentary meals, hotel rooms, discounts, or other items given to players, based on length of play and amount bet.
Monitor patrons for signs of compulsive gambling, offering assistance if necessary.
Records issue receipts for and pays off bets.
Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy.
Experience
5-7 Years
Level
Executive
Education
Bachelor Of Science
Casino Host - Temp Resume
Objective : Looking for an opportunity to work in an organization, which utilizes the knowledge and skillset to the fullest extent and provides a platform for career for growth and learning. To achieve high career growth through a continuous learning process and keep oneself
dynamic, visionary and competitive with the changing scenario of the world.
Skills : 10-key, Customer service, and Great communication skills.
Description :
Helped Build Casino Relationships with internal and external guests.
Assisted in planning events for our top guests. Implemented writing skills for invites and letters for guests.
Took care of guests during their entire stay.
Worked with Casino Hotel, Neighboring Hotels, Restaurants along with Gift Shops to promote Odawa Casino's name.
Responsible for booking room and show tickets to targeted VIP Players based on qualified play.
Maintained a block of 100+ players generating an excess of $100,000 in revenue per month based on strategic marketing and telemarketing strategies.
Established a direct line of communication with all service departments for the purpose of caring for high value players.
Experience
2-5 Years
Level
Junior
Education
Bachelor Of Science
Casino Host - Part Time Resume
Objective : Casino Host successful at improving customer satisfaction ratings through willingness to go the extra mile to increase guest satisfaction and comfort. Excellent team leader. Reliable, motivated and adept at balancing multiple tasks and priorities seamlessly.
Increased volume and loyalty to the casino by attracting new players and building one-on-one relationships with guests.
Created strategic marketing plans to enhance customer satisfaction and boost customer loyalty.
Resolved customer questions, issues, and complaints about the casino as a whole.
Maintained strict confidentiality concerning all casino and guest information.
Acted as a mediator between multiple departments.
Recommended changes to existing methods to increase the accuracy, efficiency, and responsiveness of the customer service department.
Developed rapport with the customer base by handling difficult issues with professionalism.
Experience
0-2 Years
Level
Entry Level
Education
Bachelor Of Science
Assistant Casino Host Resume
Headline : As an exceedingly self-motivated Assistant Casino Host with a strong track record in delivering high-quality customer service, seeking a position in sales and marketing with a results-driven company that provides future opportunities in management.
Skills : Microsoft Outlook, Word, and Excel.
Description :
Perform paperwork required for monetary transactions.
Greet customers and ask about the quality of service they are receiving.
Supervise the distribution of complimentary meals, hotel rooms, discounts, or other items given to players, based on length of play and amount bet.
Monitor patrons for signs of compulsive gambling, offering assistance if necessary.
Establish policies on types of gambling offered, odds, or extension of credit.
Make player cards and monitor play to establish what benefits they may receive.
Accompany players to events and fill vacant slots of upcoming events to eligible players.
Experience
5-7 Years
Level
Executive
Education
Bachelor Of Science
Associate Casino Host Resume
Headline : A versatile and hard-working Associate Casino Host with a practical hands-on approach, who always perseveres to achieve the best results for the guest. Able to quickly grasp any task or problem while coming up with an effective solution. Proven ability to manage stressful situations and complete projects to the highest standards.
Manage vendors, deliveries and take inventory. Enter gaming numbers from the end of day reports into the computer systems to determine the day to day performance of the business.
Fill in at other partner casinos as needed.
Assess situations such as customer complaints or inquiries and take action.
Perform the day to day functions included in opening the casino as well as closing the casino.
Provide the best customer service and casino experience to VIP guests.
Handle customer complaints in a professional manner.
Help market and promote events on and off the property.
Experience
5-7 Years
Level
Executive
Education
Bachelor Of Science
Casino Host Resume
Summary : Casino Host with exceptional leadership qualities and the ability to work with people from diverse backgrounds, while implementing team values. Intend to get a position to utilize the skills and abilities into practice for mutual
growth and benefits and make endeavor towards the way which is innovative,
creative and excel in own field.
Skills : Microsoft Office, Microsoft Excel, Cash Handling.
Description :
Maintained relationships with customers through personal contact, in order to generate gaming revenues.
Provided customer service and problem resolution. Assisted guests with hotel and travel accommodations.
Promoted marketing strategies for hotels and casinos.
Monitored game operations to ensure that house rules are followed and that state and federal regulations were adhered to.
Observed gamblers' behavior for signs of cheating and notified security staff of suspected cheating.
Performed paperwork required for monetary transactions.
Assisted the guest with their gambling needs such as table play information, cash out their tickets assisted with loans and their win/loss statements.
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