Hostess Resume Samples

The hostess greets and receives customers at the restaurant and guides them to the table. To present a pleasant dining experience to the customers, the hostess undertake the following roles and responsibilities – welcoming guests, putting them on the wait list if needed, escorting the guests to their respective tables, presenting the available menu, coordinating with wait staffs, cleaning and stocking menu at host area, ensuring immediate cleaning of tables, responding to complaints, answering phone calls, greeting customers while they leave and providing excellent customer service.

To successfully execute this role, the following skills need to be emphasized on the Hostess Resume – the ability to deliver top-notch service, knowledge of health and safety regulations, managing reservation experience, restaurant etiquette, monitoring abilities, and good physical condition. While a high school diploma is sufficient to bag this role, it is advisable to highlight a hospitality certification in the resume to stand ahead in the competition.

 

Hostess Resume

Headline : Professional, experienced in customer service; able to analyze and resolve customer issues and complaints effectively and efficiently. Adept at working in fast-paced environments to accomplish tasks in a timely manner; able to work well independently and as a part of a team. Skilled at building and maintaining relationships with all levels of management and customers.

Skills : Communication, Team Player, Business Intelligence, Word And Excel

Description :

  • Schedules dining reservations for guests in advance and as they arrive at the restaurant. Often have to make decisions about where a group will sit in the restaurant.
  • Direct and instruct the dining room personnel on customer needs to ensure customers receive fast and quality service from the moment they arrive.
  • Include services needed for small children, as well as for individuals with disabilities or food allergies. Spot cleanliness problems and to help clear tables to facilitate customer needs.
  • Ensure the number of menus is sufficient to cater to the number of guests. Relay orders to the kitchen and ensure all orders are filled in a timely and accurate fashion.
  • Manage event-related work including setting up tables and maintaining both exterior and interior of the restaurant.
  • Used exceptional listener and communicator who effectively conveys information verbally and in writing.
  • Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Consultant
Education
Education
BA in Political Science


Server And Hostess Resume

Objective : Over 3 years of experience in the field of customer service. In-depth knowledge of customer service protocols and practices. Well-versed in providing assistance to clients in various aspects and troubleshooting arising problems. A target-driven employee who has comprehensive knowledge of analyzing relevant data to determine customer service outputs, identifying and implementing strategies to improve quality of service, productivity and profitability.

Skills : Proficient In Microsoft Office, Hostess, Cook, Intermediate Conversational French, Technical Theatre, Artist

Description :

  • Addressed guest requests or complaints, and escalated major complaints to manager.
  • Prepare seating assignments prior to service and present plan to restaurant during pre-shift meeting.
  • Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets, are followed.
  • Place food servings on plates or trays according to orders or instructions.
  • Prepare restaurant before opening such as making sure tables are ready to seat guest and host stand is properly equipped.
  • Maintaining a pleasant and organized front desk that functions in an efficient manner.
  • Ensure that the guests are made comfortable and kept informed of the status of their orders or wait time.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
General Education


Waitress/Hostess Resume

Objective : High energy, outgoing restaurant staff member with a dedication to positive guest relations desires a position as a server or hostess in a fast-paced restaurant or bar. High volume dining, customer service and cash handling background. Organized, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively.

Skills : Microsoft Office Applications, Customer Service, ADP, Multi-Line Phone System

Description :

  • Consistently deliver exceptional customer service by quickly and efficiently clearing restaurant tables.
  • Maximized table turns and rotated seating for maximum guest satisfaction.
  • Quickly and thoroughly swept and mopped floors, removed trash and cleaned and stocked restrooms.
  • Politely answered phones promptly and recorded and confirmed reservations.
  • Routinely checked menus to verify they were current, clean and wrinkle-free.
  • Transported all dirty tableware from dining room to dishwashing area for proper cleaning.
  • Scheduled all reservations and planned seating arrangements with management prior to dinner service.
  • Routinely cleaned work areas, glassware, and silverware throughout each shift.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Diploma

Lead Hostess Resume

Summary : Organized, independent worker with strong time management and communication skills with experience in both the restaurant industry and retail. Upbeat, outgoing, detail-oriented and able to learn new tasks quickly and effectively. To obtain a long term position closer to my prior experience.

Skills : Research, Resolution Issues, Team Player, Excellent Customer Service And Marketing. Public Advocacy And Fundraising.

Description :

  • Assigned work tasks and coordinates activities of dining room personnel to ensure prompt and courteous service to patrons.
  • Greeted guests, escorts them to tables, and provides menus addressed complaints of patrons.
  • Supervised and coordinated activities of dining room personnel to provide fast and courteous service to patrons: schedules dining reservations and arranges parties or special services for diners.
  • Inspected dining room serving stations for neatness and cleanliness, and requisitions table linens and other dining room supplies for tables and serving stations.
  • Assisted servers and dining room hosts and quickly responded to guests' needs.
  • Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
  • Inspected dining and serving areas to ensure cleanliness and proper setup.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Liberal Arts


Event Hostess Resume

Headline : Motivated and dedicated individual with experience serving customers in a fast pace environment. Extremely detail oriented, accurate and thorough. Able to juggle multiple priorities and meet tight deadlines without compromising qualities.

Skills : Cash Handling, Customer Service, Communication , Problem Solving, Leadership, Computer , Time Management, Honest, Hard Working, Team Player.

Description :

  • Charged with keeping an immaculate shop and maintaining a clean, hygienic, and hazard free eating experience.
  • Cared for immediate needs such as filling drinks and light housekeeping.
  • Informed customers of their wait time and entered their names in the computer system.
  • Maintained a professional tone of voice and words at all times, including during peak rush hours.
  • Ensured the number of menus was sufficient to cater to the number of guests.
  • Greeted guests and patrons personally, answered the phone, logged reservations and take-out orders.
  • Provided assistance to servers in the delivery of orders to the guests. Develop schedules and routines to ensure that children have enough physical activities.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Consultant
Education
Education
BS in English

Restaurant Server/Hostess Resume

Objective : Professional customer service representative offering: 4 years of experience with customer service. Commitment to customer service, with the ability to build productive relationships, resolve complex issues, and win customer loyalty. Listen attentively, solve problems creatively, and use compromising skills to find common ground in order to achieve the greatest possible outcome.

Skills : Data Entry, Customer Service, Customer Service, Market Research, Sales Retail, Housekeeping

Description :

  • Greet and acknowledge guests and seat patrons by escorting them to the assigned table, or communicate delays and offer additional services such as beverages to keep them occupied while waiting.
  • Create personal dining experience, answer questions, and offer information on menu items, beverages, and specials.
  • Accept and organize reservations, and prioritize reservations to accommodate customers. Walk through the dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
  • Prepare seating assignments prior to service and present plan to a restaurant during pre-shift meeting.
  • Addressed guest requests or complaints, and escalated major complaints to the manager.
  • Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
  • Worked with a service team to ensure positive customer service and experience.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Nursing

Head Hostess Resume

Summary : Energetic person with over 10 years of experience in a range of customer-oriented service roles. Strong ability to troubleshoot and problem-solve in fast paced environments. Seasoned leader and decision maker equipped with finesse to effectively communicate with a variety of clients and personality types. Seeking to apply professional background with a team that values a hospitality driven, guest experience-focused approach to service.

Skills : Great Communication , Handle Cash Very Well, Good Math , People-friendly, Respectable, Responsible, Time-oriented, Great Customer Service

Description :

  • Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.
  • Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
  • Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
  • Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.
  • Provided excellent customer service by responding to inquiries and answering questions in a warm and efficient manner.
  • Greeted each customer with friendly eye contact and assigned patrons to tables suitable for their needs and according to the rotation.
  • Handled reservation bookings and accommodated guests' special requests.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Diploma

Lead Hostess/Waitress Resume

Objective : Highly motivated and skilled costumer service, who graciously handles and resolves challenging client and costumers issues. Driven to consistently deliver exceptional client support. Offers a comprehensive academic and work background in social services, as well as strong interpersonal, organizational and computer skills. Passionate individual, driven to serve and protect by offering valuable investigation support to children and adults alike.

Skills : Retail Sales, Retail Management, Customer Service Specialist, Fashion Merchandiser, Cash Handling, Training, Telecommunication

Description :

  • Greeted each customer with friendly eye contact and assigned patrons to tables suitable for their needs and according to rotation.
  • Assisting customers to their seats, also provide them the menu list and introduce them to their server.
  • Schedules dining reservations and arranges parties or special services for dinners.
  • Assisted in maintaining preparation and service areas in a sanitary condition.
  • Assigned patrons to tables suitable for their needs and according to rotation.
  • Resolved customer issues by making sure satisfied and following proper work procedures.
  • Assisted in maintaining preparation and service areas in a sanitary condition.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Diploma

Head Hostess/Server Resume

Summary : Experienced and reliable customer service and administrative professional with ability to multi-task and adapt quickly. Obtain a position to make a positive impact on customers experience in the Food & Hospitality industry.

Skills : Fast Worker, Well Under Pressure, Adaptable, Good Memory, Friendly, Efficient, Good At Making Others Laugh And Work Well With Others.

Description :

  • Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.
  • Inspect dining and serving areas to ensure cleanliness and proper setup.
  • Provided excellent customer service by responding to inquiries and answering questions in a warm and efficient manner.
  • Complete all delegated tasks assigned the manager and make sure that everything has been completed before the end of their shift.
  • Managed quality communication, customer support and product representation for each client.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Supervise and coordinate activities of dining room personnel to provide fast and courteous service to patrons.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Child Development Associate

Hostess Resume

Summary : To obtain a challenging and rewarding position in customer service, utilizing knowledge and service experience. Developed many excellent customer service skills in my past employments. Have over one and a half years experience with handling money and accountable.

Skills : Computer Organization Communication HostessingBussingCashier StockingPallet Jack, Goal Oriented, Success Driven, Organization, Microsoft Word

Description :

  • Worked with guests first hand making sure everyone came in and left our restaurant satisfied.
  • Answered phones, took down reservations and called back guest to confirm reservations.
  • Properly greeting and escorting guests to assigned tables while supplying them with menus and daily specials.
  • Respond appropriate to customer complaints and bring any issues to attention of manager.
  • Inspected restrooms for cleanliness and availability of supplies and cleaned restrooms when necessary.
  • Schedule dining reservations and arrange parties and special services for diners.
  • Provided highest quality of service to the customers by making seating arrangements and room booking prior to their visit.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Business Management