Night Auditor Resume Samples

Description :

1. Audit of daily revenue from various functions including front desk, food & beverage, catering, and parking.
2. Responsible for the audit of hotel daily revenues from rooms division, food & beverage functions, catering and spa operations.
3. Responsible for the audit of hotel daily revenue from rooms division and banquet functions.
4. Responsible for a complete audit of hotel revenue from rooms, food & beverage and catering functions, including a manual audit of restaurant and bar daily sales.
5. Responsible for a complete audit of the hotel revenues from rooms, restaurant, and catering functions assisted accounting in the correction of posting errors, prepared & balanced hotel daily trial balance and flash reports based on GaAs.
6. Supported front office & reservation as needed, acted as manager on duty during working hours.
7. Trained and supervised hotel's new audit crew, supported front office and reservation departments as needed.
8. Worked with telecom specialists after a complete server loss that began just two hours before regular daytime hours.
9. Acquired necessary data and performed audits of all revenue streams for the hotel, ensuring accurate and effective reports for the financial officer to allow for strategic decisions to be made on everything from gift shop commodities to restaurant traffic.
10. Posts room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier.

Experience

10+ Years

Level

Senior

Education

Diploma in Auditing

Description :

1. Due to adaptability and excellent service after 3 months acquired the role as a duty manager to assist with customer queries and concerns.
2. Key duties: auditing the daily revenue and expenses within the operation of the company, this included the pub, restaurant, and bar.
3. Upon completion of these audits, provided the financial department with an analysis of daily, monthly and year to date revenues and expenses.
4. Corresponding with the Gatwick airport in creating contracts to provide rooms for last minute delays or cancellations, along with performing the day-to-day reservations check-ins and departures.
5. Undertaking daily reception duties, checking guests in/out, making reservations, and managing car parking logs for overnight guests and park and fly guests.
6. Keeping an accurate count of daily transactions and prepare professional reports.
7. Assisting groups with reservations, check-in/check-out, and accommodations.
8. Did daily preparation reports for corporate office, as well as 3 other departments.
9. Generating end of day scenarios for front office; verified information posted accounts, distributed daily reports.
10. Making reservations over the phone and in person and ensure all aspects of the room reservation procedure are followed, including bookings, confirmations cancellation policies.

Experience

7-10 Years

Level

Executive

Education

F&A

Description :

1. Checking front office accounting records for accuracy and, on a daily basis, summarizes and compiles information for the hotel's financial records.
2. Tracking room revenue, occupancy percentages, and other front office operating statistics.
3. Preparing a summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day.
4. Posting room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier. Processes guest charge vouchers and credit card vouchers.
5. Verifying all account postings and balances made during the day by front desk cashier and agents.
6. Monitoring the current status of coupon, discount, and other promotional programs.
7. Is able to function as a front desk agent especially in terms of check-in and check-out procedures.
8. Run end of day process/night audit process on the property management software.
9. Providing exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and brand goals.
10. Reviewing account information and charges with guests during checkout located and attached appropriate files to incoming correspondence requiring replies.

Experience

2-5 Years

Level

Executive

Education

Nursing

Description :

1. Responsible for closing hotel books at night while assisting guests efficiently, courteously, and professionally in all front office related functions.
2. Maintaining a friendly, cheerful, and courteous demeanor while providing personalized service to hotel guests.
3. Greeting arriving guests and completing established check-in procedures on a daily basis in order to ensure that guests are fully satisfied.
4. Facilitating guest departures on a daily basis by following established procedures in order to close guest accounts and determine future room availability.
5. Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures in order to present the guest with accurate hotel charges upon check-out.
6. Controlling and balancing cash and credit transactions at the front desk and maintain complete responsibility for the personal bank in compliance with hotel policy.
7. Performing other duties as assigned, requested or deemed necessary by management.
8. Communicating with general manager/front office manager regarding any real or potential emergency situations.
9. Walking the property hallways and public areas for safety and security measures.
10. Helping guests register for rooms and collect and record their payments.

Experience

7-10 Years

Level

Management

Education

Cosmetology

Description :

1. Recording, storing, postings, access, and/or analyze computerized financial information and documents for accuracy.
2. Organizing, securing, and maintaining all files and records in accordance with document retention procedures.
3. Preparing, maintaining, auditing and distributing statistical, financial, accounting, auditing, payroll reports, and tables.
4. Processing all payment types such as room charges, cash, checks, debit, or credit.
5. Processing all check-outs including resolving any late and disputed charges.
6. Answering, recording, and processing all guest calls, messages, requests, questions, or concerns.
7. Ensuring that customer problems/complaints are handled in an effective, courteous manner.
8. Charging guest no shows and base charge off of contractual agreements through the sales department.
9. Relaying information to the upper management as well as front desk staff to ensure all policies are followed.
10. Preparing a daily flash report on excel spreadsheets based off of info HRMS data.

Experience

2-5 Years

Level

Executive

Education

GED

Description :

1. Running daily night report post room charges and taxes to guests' accounts, preparing credit card worksheet to verify postings and close credit card transactions for the day.
2. Verifying all hotel paperwork is correct and balanced, processed guaranteed no shows and close of the day, and printed various transactions related to in the room.
3. Settling guest accounts with the ability to make good business decisions regarding discounts, process 95% occupancy reports.
4. Remaining current on room rates, room availability and emergency procedures assisted reservations with the charging of advance deposits, billing or other transactions as necessary for the preparation of guest arrival.
5. Managing all aspects of the guests' stay to hotel equities' standard including solving problems guests have experienced and communicated the feedback to the manager.
6. Communicating with associates, management, clients, owners, and others in a courteous and professional manner to ensure a positive work environment.
7. Positively and professionally responding to managers requests to complete tasks and other duties assigned.
8. Performing guest service duties including room reservations and all related amenities.
9. Relaying daily management and accounting reports with full documentation.
10. Responsibilities balancing the revenue and expense transactions. Printing reports an submitting to management.

Experience

2-5 Years

Level

Executive

Education

PG

Description :

1. Performing bookkeeping activities, such as balancing accounts and conducting nightly audits.
2. Posting charges, such as those for rooms, food, liquor, or telephone calls, to ledgers manually or using computers.
3. Verifying customers' credit, and establish how the customer will pay for accommodation.
4. Managing a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
5. Ensuring superior customer experience by addressing concerns, demonstrating empathy and resolving problems on the spot.
6. Communicating with appropriate staff for guests waiting for an available room.
7. Reviewing account information and charges with guests during checkout located and attached appropriate files to incoming correspondence requiring replies.
8. Keeping records of room availability and guests' accounts, manually and using computers.
9. Transferring details from separate journals to general ledgers and data processing sheets.

Experience

5-7 Years

Level

Consultant

Education

Medical Assistant

Description :

1. Welcome and greet all guests and visitors to the hotel with a friendly and professional attitude.
2. Make reservations over the phone and for walking guests to the hotel and ensure all aspects of the room reservation procedure are followed.
3. Ensure to complete all required administrative paperwork necessary, and complete the night audit.
4. Reconcile all food and beverage outlet transactions checks verify all departing guest account postings and balances are correct.
5. Go through arrival to ensure cashier comments and routine for transfers and deposits to master accounts are set properly.
6. Update the daily log, forecasting rooms revenue, occupancy percentage, and other front office statistics maintain a balanced cash bank of $500 learned and adhere to all fire and emergency procedure, including procedures for handling the fire panel, ensuring guest safety and participate in an evacuation when necessary.
7. Trained, supervised, and evaluated housekeeping staff.
8. Made nightly cash deposits, logged bank statements, monitored and submitted daily reports, organized and verified receipts; identified, researched, and corrected discrepancies.
9. Booked guest reservations and kept guest ledger organized.
10. Bookkeeping, Accounting, and Auditing of numerical data to keep financial records complete and accurate at all times.

Experience

2-5 Years

Level

Executive

Education

BS

Description :

1. Record, store, access, and/or analyze computerized financial information.
2. Control and secure cash and cash equivalents for property according to cash handling policy and procedures.
3. Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures.
4. Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables.
5. Audit statistical, financial, accounting, auditing, or payroll reports and tables.
6. Welcome and acknowledge all guests according to company standards; - anticipate and address guests' service needs.
7. Verified revenue from all sources is accurately balanced and followed up on any discrepancies.
8. Prepared bills and receipts for all in house guests and direct billing accounts.
9. Compiled and ran statistical reports for all departments and transferred information to our Accounting department.
10. Record guest comments or complaints refer customers to managers as necessary.

Experience

0-2 Years

Level

Entry Level

Education

Diploma

Description :

1. Auditing daily guest ledger of the hotel to verify and balance entries.
2. Respond to complaints from guests about noise or room conditions.
3. Giving excellent customer service to guests, resolve the problem related to the hotel and make people stay enjoyable.
4. Making immediate action and report to the right personnel for unusual activates.
5. Updating financial reports for the in-house restaurant, banquet halls and departments such as sales and marketing.
6. Auditing and settled high balance reports and communicated to management for internal control.
7. Processing guest requests, assigned rooms and directed changes in cancelations pertaining to check-ins/check-outs.
8. Handling all guests upon arrival and provided a pleasant and professional check-in process while ensuring overall guest.

Experience

10+ Years

Level

Senior

Education

Diploma