As a Genius Admin, the individual will provide insightful advice and hands-on technical support to the Apple Customers. The job duties commonly found on the Genius Admin Resume are – quickly diagnosing product issues on the sport, explaining situations with patience and compassion, determining the repairs or replacement that is needed, offering mentorship, knowledge, and training to junior staff, and providing feedback to customers with regards to support and service provided.
Those with a passion for hands-on problem solving, and who love to help others, fit best this role. Additionally, the following skills are also expected – an aptitude for acquiring skills in technical repairs, eagerness to learn about all Apple products and devices, excellent verbal and written communication skills, and the ability to make quick decisions. A relevant diploma or degree is considered the minimum requirement.
Summary : To obtain a Genius Admin position within an organization that strives for excellence and provides room for personal growth, Maintain effective working relationships with and serve as contact to Department members, faculty, staff, students, donors, and the public, Evaluating requests and exercise discretion and respectful judgment in providing confidential information to appropriate parties.
Skills : Microsoft Office, Filing.
Description :
Worked with ICS to manage and complete cycle counts (finish prior to noon) Manager parts receipt, tracking and distribution process including updating case status to Repair in Progress noting the parts received.
Stayed alert to Loss Prevention issues and using checks and balances based on processes and reports.
Process received depot repairs including verifying successful repair, repair confirmation, customer contact and updating case notes.
Box and sent all units to depot prior to your vendor's deadline update status of shipment as appropriate utilizing available vendor tools (web, phone, etc.).
Managed end of month/new month paperwork, CRU paperwork and document storage.
Managed customer pick up process for all completed repairs, including identification verification and preparation, and customer checkouts.
Maintained tools and other office supplies.
Experience
7-10 Years
Level
Management
Education
BA In Political Science
Genius Admin Resume
Objective : A self-motivated team player with a passion for helping patients. Quick learner that is an organized professional with education and first hand experience in a general, and oral and maxillofacial surgery practice.
Skills : General Management, Sales Management, Customer Service Management.
Description :
Provided technical support, onsite, for all Apple products; including software and hardware troubleshooting, and customer training.
Repaired Apple hardware and software in a timely manner.
Researched unknown or unexplained issues.
Wrote data entry and managed repair cases; including prioritization of repairs, telephone and email contact with customers and various internal corporate divisions.
Reviewed the integrity of all customer returns and refurbishing of products for resale.
Maintained a safe, clean and organized work environment.
Managed the day-to-day administrative activities of the service business.
Experience
2-5 Years
Level
Junior
Education
BS In Horticulture
Genius Admin Resume
Summary : As a veteran of the technology age with over fifteen years of professional experience, I am both technical and personable while maintaining a passion and focus for training and development. Goal is to obtain a position where I can experience personal and professional growth while simultaneously enabling that same experience for others.
Responsible for the operation, organization and supply management of the Genius Repair Room.
Able to achieve this by visiting some of the other Apple stores in the Colorado Market to assess what was working well for those PHONE teams.
Able to partner with Geniuses, Genius Leads, and Genius Admins from across the market to discuss best practices and tactics for success.
Able to implement a new workflow and establish the foundation for EMAIL the Genius Team's eventual success.
Accepted and managed of all parts and part orders.
Responsible for accurate and up to the minute counts on inventory for service parts.
Maintained a positive score of 98% or above for inventory.
Experience
10+ Years
Level
Senior
Education
High School Diploma
Genius Admin Resume
Summary : To establish a Genius Admin position within an organization that acknowledges exemplary performance and allows employees to achieve their full potential, Under close to general supervision and according to established procedures, performs general clerical and administrative duties of a routine nature in support of the management, staff and/or operations of an organizational unit or program area.
Skills : Adobe CS, IP networking, Printer management, Help desk, Troubleshooting, Tech support, Microsoft Office, photography, Linux, Mac OS X.
Description :
Participated multiple times in facilitating the market-wide training and development of our Family Room Specialists.
Managed the day-to-day administrative activities of the service business.
Managed all operations of two repair rooms.
Created, updated, and distributed daily schedules for repair technicians.
Effectively planed and organized tasks in a high volume environment.
Consistently achieved expectation in all quarterly reviews.
Routinely and successfully worked to identify and resolve discrepancies in the company's standard operating procedures to ensure clarity and consistency throughout the organization.
Experience
7-10 Years
Level
Management
Education
BA In Political Science
Genius Admin Resume
Headline : Unique background and different career experiences have reinforced my passion for creating a positive experience for both customers and employees as well as an interest in improving internal processes and operations. I am action oriented, organized, and work well independently as well as part of a team.
Skills : Tier 1 And Tier 2 Support, Real Estate, Real Estate, Customer Service, Computer, Healthcare.
Description :
Provided organizational support to Management, tracked incoming/outgoing repairs, inventory of parts, and manage the a.m.
Opened of the Genius Room repair teams.
Supported my team of colleagues with technical expertise to create new solutions to help the store run smoothly as a whole.
Repaired relationships with customers & by providing excellent customer ser- vice in a time constrained environment.
Involved assisting customers with technical issues, con- flicts in warranty, and fixing hardware & software problems.
Coordinated technicians, prioritizing repairs based on daily customer and business demand while ensuring that processes are followed.
Delivered effective peer feedback on customer interactions and partner with management to drive results and recognize successes of the team.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Genius Admin Resume
Objective : Striving to secure a Genius Admin position where I will be given the opportunity to exercise the skills I have learned through my education and experiences. Passion for learning and perfecting new skills has led me to always move forward in school, work, and life.
Managed, allocated and researched service inventory.
Repaired relationships with customers establishing the flow of the repair strategy based on business needs and best practices.
Served as the touch point for customers regarding repair progress and policy, and was responsible for prioritizing repairs to ensure prompt .
Provided customer facing support as a technician at the Genius Bar.
Managed of repairs in regards to customer interaction, delegation of repair time/tasks, and quality assurance.
Adapted at creative problem solving.
Anticipated and adjusted for problems and roadblocks.
Experience
2-5 Years
Level
Junior
Education
Associate Of Business
Genius Admin Resume
Summary : Genius Admin with extensive experience leading teams in both customer support centers and in a retail setting. Able to leverage retail and support background and a passion for working with people to positively impact company profitability and the customer experience. Successful in developing strategies to attract new customers and maintain their loyalty, with a proven ability to recruit, interview, hire and train employees.
Skills : Customer Service, Leadership, Training & Development.
Description :
Made decisions quickly, sometimes under tight deadlines and pressure.
Provided information that team members need to do their jobs and make accurate decisions.
Provided insightful advice and friendly, hands-on technical support to our customers throughout the different stages of the repair process.
Quickly diagnosed product issues on the spot, clearly explaining situations with patience and compassion.
Determined whether repairs can be done or a replacement is needed, you offer solutions to get users up and running again.
Kept customers informed about their device's repair status and assist with other customer service issues that may arise during the process.
Delivered a delightful ownership experience.
Experience
7-10 Years
Level
Management
Education
B.A. In Communications
Genius Admin Resume
Headline : Genius Admin with 3 years of experience in Managing the workflow for a team of computer repair technicians, manage inbound and outbound shipments of repair inventory, perform inventory control along with routine audits of store & customer property, handle communications with customers pertaining to repairs via phone and email, oversee documentation and note taking for work performed by the team, research and advise on correct operating procedures in the event of uncertainty, and leverage my customer service skills when interacting with customers to process payments, resolve discrepancies or disagreements pertaining to payment, and assist with determining the appropriate next steps for them to take.
Skills : Planning, Determining, Interacting.
Description :
Earned the trust of customers and co-workers alike by offering mentorship, knowledge, and even tips and training.
Managed end-of-month and new-month paperwork, CRU paperwork, and document storage.
Collaborated with the Operations team to manage and track service repair inventory and remain highly aware of inventory levels.
Ordered replacement consumables as needed and supervise the operational activities in the Repair Room.
Delegated clearly and comfortably to all team members while sharing responsibility and accountability.
Maintained composure and customer focus while troubleshooting and solving technical issues.
Adhered to a schedule of customer appointments.
Experience
5-7 Years
Level
Executive
Education
GED
Genius Admin Resume
Headline : Genius Admin is Coordinating the customer pickup process for all completed repairs by verifying successful repairs, contacting customers, and managing case notes. Throughout the processing, you fulfill Apples dedication to customer service with style, speed, and skill.
Skills : Admin, Repair Management, Tiding.
Description :
Highly alerted to loss-prevention issues using checks and balances based on processes and reports.
Led (or co-lead) our weekend STEM experience for one family at a time.
Assisted with weekend birthday celebrations, either outdoors on our Terrace or indoors with additional safety measure in place.
Gathered materials and test out new project ideas.
Tested our new robots and assist in reviewing new materials.
Learned how to use our 3D printers and our UV printer.
Tidied space and sanitize materials/prepare materials as needed.
Experience
5-7 Years
Level
Executive
Education
MS
Genius Admin Resume
Headline : As a Genius Admin help deepen our customers' trust in Apple by coordinating oversight to one of our many skilled technicians, providing mentorship for our team and build their knowledge about products, while individually keeping your own technical know-how up to date.
Guided one family or small group at a time through our weekend experience, creating building projects out of magnetic tiles, testing out our robots, making slime and more.
Acquired and maintained total product knowledge on all vehicles.
Kept abreast of new products, features, accessories, etc., and their benefits to client.
Followed up with customers within one to two weeks after delivery to answer questions.
Directed customers to additional information resources.
Answered product questions on the telephone and during walk-ins.
Creating an account is free and takes five seconds.
You'll get access to the PDF version of this resume template.
Choose an option.
Sign up with Google
Sign up with Facebook
Sign up with Linkedin
This helps us make sure you're human and prevents spammers from abusing our services.
By continuing, you agree to our Privacy Policy and Terms.
Unlock the Power of Over 10,000 Resume Samples.
Take your job search to the next level with our extensive collection of 10,000+ resume samples. Find inspiration for your own resume and gain a competitive edge in your job search.
Get Hired Faster with Resume Assistant.
Make your resume shine with our Resume Assistant. You'll receive a real-time score as you edit, helping you to optimize your skills, experience, and achievements for the role you want.
Get Noticed with Resume Templates that Beat the ATS.
Get past the resume screeners with ease using our optimized templates. Our professional designs are tailored to beat the ATS and help you land your dream job.
