A Hotel Front Desk Supervisor supervises front office team members and ensures sufficient and smooth operations for producing excellent feedback’s and guest satisfaction. The job duties associated with the role are listed on the Hotel Front Desk Supervisor Resume as – responding professionally and courteously; providing accurate and timely information and services; responding to telephone and in-person inquiries; supervising daily shift techniques to sell room nights; supervising daily shift process; solving customer issues; and allocating the room to expected guests.
A positive attitude, excellent communication skills, and the ability to motivate and lead a team are important for this role. Knowledge of relevant software is required. The ability to remain calm whilst under pressure is also crucial. A degree or diploma in hospitality management is an asset.
Objective : Seeking a challenging and growth-oriented Hotel Front Desk Supervisor position that will enable me to utilize my skills, training and experience.
Skills : Opera, Micros, Outlook.
Description :
Provided outstanding services and ensure customer satisfaction.
Addressed customer concerns and complaints promptly and professionally manner.
Responded to customer needs and requests in a timely manner.
Answered phone calls, transfer calls and take messages.
Organized any incoming and outgoing mails and faxes.
Supervised all clerks in their assigned job duties.
Prepared operational and financial records for Manager to review.
Assisted in hiring and training clerks in front and back office duties.
Experience
0-2 Years
Level
Entry Level
Education
Diploma
Hotel Front Desk Supervisor Resume
Objective : Skilled professional with over 18 years of work experience delivering excellent customer care in achieving company and personal goals.
Skills : Computer Programs: Windows, Excel, QuickBooks, Lotus, Word Perfect, Pro Series, ATX.
Description :
Supervised the Front Desk Attendants.
Responded to guest needs in a timely manner.
Maintained a well-stocked front desk at all times.
Ensured that there are always enough chairs and couches in the lobby for guests to sit on.
Coordinated with Housekeeping to ensure that rooms are serviced on time.
Assisted with housekeeping duties when needed.
Conducted weekly training to instill continuous coaching and development of my front desk team members to ensure a quality operation.
Experience
0-2 Years
Level
Entry Level
Education
Diploma
Hotel Front Desk Supervisor Resume
Objective : Energetic, results-oriented team-player eager to bring strong administrative skills to a well-established organization where I may fully utilize my skills and abilities.
Skills : Goal-driven leader who confidently motivates.
Description :
Managed a team of six front desk clerks and reservation agents that directly assist hotel guests.
Oversaw general operation of the hotel when the Front Desk Manager was not present.
Controlled and coordinated all Front Office activities and ensured the optimal operation of check-ins and check-outs, guest services, guest satisfaction and rectifying any issues that may arise.
Resolved issues between employees and coached and counseled the front desk team members to ensure a quality operation.
Trained, supported and supervised the performance of the front desk team, ordering departmental supplies, monthly inventories, and departmental meetings.
Analyzed daily checks of the previous day postings and deposits in cash reports and petty cash reports.
Managed records of room availability and guests accounts, manually or using computers software databases.
Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
Handled guests incidents and ensured that processing of all incidents was done in a timely manner.
Experience
0-2 Years
Level
Entry Level
Education
Business Administration
Hotel Front Desk Supervisor Resume
Objective : Proven hospitality professional. Leadership abilities coupled with exemplary relationship management and negotiation skills lend themselves toward achieving sales and marketing goals; bottom lines requirements.
Skills : Bilingual, Proactive, Administrative.
Description :
Received accolades: Employee of the Month; Spot Bonuses; Promotions..
Welcomed all guests as family and remembering to address them by their last name; Outlining employee expectations clearly, addressing customer complaints promptly and effectively; shift briefing daily.
Greeted guests with a smile and provide concierge services to meet their needs.
Managed all aspects of the front desk including check-in/check-out procedures, resolving guest issues, and ensuring that all department policies are followed.
Monitored lobby for cleanliness standards to maintain a pleasant environment for guests.
Supervised General Housekeeping Staff on an ongoing basis to ensure that all areas of the hotel are in compliance with company policies for cleanliness.
Maintained knowledge of all company policies and procedures related to their particular department.
Experience
2-5 Years
Level
Junior
Education
Customer Service
Hotel Front Desk Supervisor Resume
Headline : To secure a Hotel Front Desk Supervisor position that will lead to a lasting working relationship and to use my skills in the best possible way for achieving the company goals.
Ensured all staff understand and comply with the processes and procedures of the hotel front desk.
Maintained knowledge of and train staff on CCRH promotions.
Addressed guest concerns immediately; any that cannot be resolved immediately report to front desk or hotel manager.
Delegated work to team members to ensure timely completions of tasks, paperwork, and reports required during assigned shift.
Completed monthly inventory of supplies.
Assisted in team member evaluations.
Prepared and presented daily lead reports.
Coordinated breaks and meal schedules to ensure appropriate desk coverage at all times.
Experience
5-7 Years
Level
Executive
Education
Criminal Justice
Hotel Front Desk Supervisor Resume
Objective : Have extensive knowledge and experience in working in an office and with many computer programs. This experience has helped develop great skills in working with people that I look forward to using in my career along with the skills I have developed through education and experience.
Skills : Computer Literate, Leadership, Written Communication, Editing, Editing, Written Correspondence, Multi-Tasking.
Description :
Assisted the Hotel Manager with tracking schedules, time clock edits and/or submissions, monitored overtime and personnel paid time off accruals/uses.
Helped coordinate training and mentoring programs to further develop employee skills.
Trained classes included Extraordinary Service Program and Health/Safety Precautions in the Work Place.
Handled employee complaints, help resolve disputes and monitored employee remediation programs.
Monitored and participated in company established cashier accountability and reconciliation policies and procedures with the money taken from hotel guest payments and payments for sundries gift shop items.
Used established policies and procedures to make decisions necessary to keep customer satisfaction levels at their highest.
Ensured customer confidentiality needs by training employees about, enforcing and acting on security procedures Completed customer service duties in addition to managerial duties.
Experience
0-2 Years
Level
Entry Level
Education
Bachelor Of Science
Hotel Front Desk Supervisor Resume
Objective : Front Desk Supervisor manages the front desk, parking lot, and valet. This includes greeting guests, providing concierge services, issuing room keys, and handling the check-in and check-out process. The Front Desk Supervisor also oversees general housekeeping activities such as cleaning public restrooms, vacuuming carpets, and emptying trash cans.
Oversaw the front desk operations, including but not limited to the physical work environment, cleaning and maintenance, housekeeping, and security.
Ensured that all guests are greeted in a timely manner and are provided with a high-level of customer service by all staff members.
Managed staff to ensure that all guests are properly served with respect to amenities and their needs.
Monitored employee attendance and provide feedback for improvement where necessary.
Maintained inventory of items needed for front desk operations; order supplies as needed.
Maintained an organized workspace at all times and provide feedback on ways to improve organization as necessary.
Assisted in recruiting new hires as needed by sourcing, interviewing candidates, hiring new employees, training new employees.
Experience
0-2 Years
Level
Entry Level
Education
Technical Management
Hotel Front Desk Supervisor Resume
Headline : Front Desk Supervisor is responsible for the day-to-day operations of the front desk and lobby. They are in charge of supervising the Front Desk Attendants, responding to guest needs, and ensuring that the front desk is staffed at all times.
Skills : Professionalism, confidentiality, and organization.
Description :
Greeted guests upon arrival and checking them in.
Provided information about the hotel and making recommendations to guests.
Assisted with luggage and other guest requests.
Assisted with reservations, cancellations, and checkouts.
Communicated with vendors to ensure that all services are available.
Ensured that the front desk operates efficiently at all times by monitoring workload of front desk associates.
Taken reservations for individuals and groups while ensuring all needs for their stay are met.
Experience
5-7 Years
Level
Executive
Education
Criminal Justice
Hotel Front Desk Supervisor Resume
Objective : To leverage my 3+ years of Supervisory experience, customer service, and expertise in the hospitality industry. This includes greeting guests, checking them in, taking care of their needs, following up with any requests, and ensuring that the hotel is operating as efficiently as possible.
Skills :
Reporting skills, Travel logistics, Typing.
Description :
Managed day-to-day customer service operations for 3-star hotel.
Supervised and evaluated hotel Guest Service Representatives.
Selected as assistant to the Guest Service Manager within first 6 months.
Became stay-at-home full-time which accounts for the gap in employment history Office Manager Chesapeake Podiatry, Westminster, MD Accountable for meticulous recording of patient medical billing records.
Processed accounts receivable and accounts payable.
Maintained correspondence with insurance companies for financial processing.
Provided a professional work environment between co-workers and patients.
Experience
2-5 Years
Level
Junior
Education
Hospitality
Hotel Front Desk Supervisor Resume
Headline : Over 10 years of expertise as a Manager in Customer Service departments of Credit Management, Collection and Call Center organizations. As leader of customer care department, I have taken a key role in improving the customer experience through the following tactics: mentoring, directing, training, supervising overall functions.
Skills : Verbal Communication, Microsoft Office skills.
Description :
Worked in partnership with management, Staff and local and long distance communities to create a four star establishment for all to enjoy.
Involved with the recruitment and selection of front desk staff Monitoring the professional performance of all hotel staff Keeping in regular contact with upper management and marketing for support on documents needed for the guests Ensuring quality assurance and development targets are met.
Hosting development workshops for staff to improve and met professional goals.
Tracked attendance of staff and recording annual performance for staff Support front desk by answering four line telephone systems, While managing the intake of guests and team members needs.
Assisted housekeeping when issues arise.
Safely conducted fire evacuation, to company standards during and real emergency.
Able to get there accommodations honored and into the system without any further problems.
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